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Bed In A Box Mattress Reviews


+2.3x better side sleep

+1.3x back pain relief

+/- firmness

Review data analysis vs. average comparable mattress

Top 100 Overall



Summer 2024 Updates: Bed in a Box now offers 6 mattresses with 2-5 day shipping. Recent customers mention mostly good experiences with some complaints about firmness and durability.

BedInABox® is one of the original trend-setter brands to sell mattresses to customers in a box. Having started with a small selection of all-foam mattresses, they have added mattresses in a variety of design options and firmnesses over time including pocket coil hybrids and all-foam choices. With 6 mattresses to choose from, their mattresses range from 9'' to 13'' thick. Overall, most customers report good experiences, but there were some complaints about durability and firmness for some.


+2.3x better side sleep
+1.3x back pain relief
+/- firmness

Review data analysis vs. average comparable mattress

Top 100 Overall

Mattress Scores

Overall Score: 8.7/10

Customer Satisfaction: 8.8/10

Price Value: 8.6/10

No Back Pain: 9/10

Price: $399-$2598

Trial Period: 120 Nights

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Bed In A Box's Specifics

Bed In A Box offers a variety of memory foam and hybrid (pocket coil) mattresses that are shipped across the US. With a variety of firmness options and price points to choose from, most customers can find what they are looking for in terms of initial comfort. Those that mentioned issues mostly described disagreements about firmness and durability.

If long lasting comfort is a priority, take a look at our list of top rated mattresses.

Quality of Materials

Bed in A Box makes memory foam and hybrid mattresses that are made with CertiPUR-US® foams so that they don't off-gas toxins. Over time, they've iterated on their early designs to include pocket spring and micro-coil systems in some of their designs, which provide added airflow and seamless adaptability. With a wide range of price points, they use both higher end construction and lower-cost options. Some have described durability problems at times in some models.

The pros: Good variety of firmness options and competitively priced. Certified foams.

The cons: Some issues with durability reported by some sleepers.

Mattress Types

We'll go through their offerings below.

First, here is what's inside their Essential:

The Essential is Bed In A Box's most affordable option and comes with two foam layers -- 3'' of gel-infused memory foam and 6'' of support foam. When it comes to comfort, most customers report happy experiences, but there were some complaints about durability for some.

Next, here is what's inside their Original:

The Original is also a two layer foam mattress that offers a thicker profile than the Essential. It comes with 3'' of gel-infused memory foam and 8'' of support foam. With a medium-firm mattress feel, most customers report really liking the feel initially with a good blend of support and pressure point relief. Those that described issues mostly mentioned firmness disagreements.

Next, here is what's inside their Azul™ Mattress:

The Azul starts at $849 and comes at a medium-soft profile, ideal for smaller side sleepers. This mattress comes with three foam layers -- 3'' of gel-infused memory foam, 3'' of a transition foam layer that helps with pressure relief, and 5'' of high density support foam. These mattresses get good ratings from customers initially, but some had issues with durability.

Next, here is what's inside their Tranquillium® Mattress:

The Tranquillium mattress is a firm, but balanced option that starts at $999. It has three foam layers -- 3'' of gel-infused memory foam, 2'' of Pluralux® transitional and responsive foam, and 7'' of dense support foam. This supportive option provides a bit of give on the surface layer and moisture wicking in its Tencel® cover. Ideal for stomach and back sleepers, this mattress gets good initial comfort ratings, but some described it lacking in long lasting firmness.

Next, here is what's inside their Dual Hybrid™:

The Dual Hybrid mattress is their pocket coil mattress option, starting at $1149. It offers a 3'' Pluralux® foam cushion layer, followed by a 1'' micro-coil layer, and 7'' pocket spring layer beneath. The pocket spring layer also has a 1'' SureAlign® Foam layer above and below. With the Pluralux® and micro-coils, this mattress offers a responsive, medium-firm profile that provides plenty of support. This mattress gets good reviews from customers for initial comfort.

Lastly, here is what's inside their Eco-Lux®:

The EcoLux® mattress is their newest addition, offering a mattress made of renewable materials. With a partnership with OneTreePlanted, there is a lot to love about this mattress. It features an organic cotton cover, a 3'' BioLux® foam layer, and an 8'' BioLux® layer. With 34% renewable foam and good initial reports on comfort, eco-conscious customers can feel good about trying out this mattress.

Overall Comfort

One of the benefits of these mattresses is that they offer a variety of firmness options so that most sleepers can find something that works for their comfort specifications. However, there are some reports of durability and firmness issues for some sleepers.


Take a look at the chart above. For those that are side sleepers and average or smaller in size, you'll want a mattress that is on the medium-soft side, while those that are stomach sleepers will want a firmer experience. Those that are heavier in body size may exacerbate durability issues.

Back Pain Relief

Most customers describe a good amount of comfort at first, which should help align the spine properly. However, if durability issues arise, sagging could exacerbate discomfort.


With the Tencel® and gel-infused foams, most sleepers should sleep cool. Most customers report proper cooling with these mattresses.

Who Are Bed In A Box Mattresses Right For?

These are good considerations for those looking for a variety of price-competitive mattress offerings. For those that are looking for other highly rated choices, take a look at our list of top rated mattresses for helpful alternatives.

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Browse Bed In A Box Customer Reviews

Too firm

I had great hopes for this bed; however, it is just too firm. Our former memory foam mattress lasted about 7 years, and my husband and I were beginning to have lower back pain because the bed had broken down and was too soft. Prior to that happening; however, we were very happy with the bed. Unfortunately, the manufacturer was no longer in business or we would have just purchased another.

After lots of research of reviews, etc., on the internet, I settled on the pacbed original 11." I was a little concerned about the only complaints being that the bed was too firm, but I thought we would try it and we could also buy a topper if it was too firm. First, the gel memory foam on the pacbed is different from our former bed, which conformed to your body. The gel memory foam simply depresses where you lay, more like a traditional spring form mattress, instead of enveloping your body. In addition, the three inches is not sufficient because you end up depressing through to the support foam, which is very hard. For reference, I am 5'7" and 145 lbs. Both my husband and I have had hip pain since purchasing this bed, and I can no longer sleep on my stomach. I have forced myself to sleep on my side with a pillow between my legs, which is the only way I can sleep comfortably and not wake up in pain.

We bought a 3" memory foam topper that was returnable (through another vendor) to get us through the 60 trial period, but it has made our bed ridiculously high (14") and while it does help relieve the pressure points, it just does not measure up to our old bed as far as comfort goes, and I still have issues with my arms falling asleep when I sleep on my stomach. Sigh. Unfortunately, this is going back when our trial is up in 30 days.

I also find it odd that I cannot figure out how to leave a review on their site. Perhaps they don't let you review until the full 60 days has past.

I researched the best I could online

I'm giving this product 3 out of 5 for now. I suspect it will go down to a 2 unless it miraculously improves in comfort.

I researched the best I could online. appears to be, purports to be, a non-biased review organization. They rate this product higher than any other. And report 380+ customer reviews in part of their opinion.

"The ratings – based on 380+ consumer reviews gathered using an unbiased, accurate methodology – show how Bed In A Box mattresses compare to the average mattress."

Problem is, I can't find any customer reviews on the BedInaBox website. I can't find anywhere to leave a review on their website. I can't find any ling on the SleepLikeTheDead website to provide a review. So, I'll leave it here, with the other 5.

I purchased a twin for my son and a king fro myself. My son's mattress has no "off-gassing" smell. My mattress smells like it became moldy in the air vacuumed packaging, and is going on 5 days of a smell I can't sleep with. The smell has permeated my down comforter and I suspect I'm going to need to replace it.

My son says his mattress is fine and has no issues with comfort.

I have issues with my L5/S1. My previous mattress caused me discomfort. This mattress makes my back pain unbearable. I can't sleep through he night and have pain all day long. I am resorting to sleeping on the couch while I wait for the 60 day trial period to end.

The bed does not give in enough. My hips are raised while my L5 is forced down. It's basic physics. Even if you don't have L5 issues, this mattress will certainly encourage it. If I slept on my side, I'm sure it would not be an issue. I don't sleep on my side.

Not impressed. Not impressed with SleepLikeTheDead or BedInABox.

I can only hope that they don't expect me to ship this thing back to get the money back guarantee. I don't have the equipment to make it compact and vacuum packed that they do when they shipped it to me.


I LOVE this bed!!!!!! While shopping for a new mattress I wanted to try a non traditional online mattress retailor. I first tried CASPER beds and that bed was so uncomfortable I could only sllep on it for 4 nights before my wife made we change back to our spring mattress. This was our next bed and after a week we decided we would keep it for good. The customer service during ordering was great . I really liked the try in home no risk policy but dont worry you wont need to use it cause this bed is amazing. It is just as comfortable as the Temper-pedic beds I tried in stores. Give this bed a try whats the worst that could happen.

Very satisfied.

Arrived in a very manageably sized package, I didn't have any off gassing issues, and the bed is every bit as comfortable as I'd hoped so far.

Excellent.. just what me and my wife needed

Excellent..just what me and my wife needed

Three Stars

Not as comfortable as I imagined

We recently ordered the PacBed Original...

We recently ordered the PacBed Original and a foundation, King, online. Ordering was straightforward and easy. Communication from Bed-In-A-Box was timely and done via email. Our mattress and foundation arrived within four business days. Set up for the foundation took about 20 minutes - directions were easy to follow and assembly was without hitch. Unboxing / unwrapping of the mattress was quick and again, easy, taking about 4 minutes. This king size mattress is a bit heavy and unweidly to move into place on the foundation but with two people it was done within 30 seconds. Total time to set up: 30 minutes! Note: There was no smell to the mattress.

The mattress feel is firm. You can barely feel another move, toss or turn, or get in or out of the bed. It did take a few days to adjust to the feel of the mattress and getting a quilted mattress cover helped in adding a bit of 'cushion'. The first few days my husband and I woke up stiff...though we believe that was due to staying in one position rather than tossing and turning or lack of support.

After two weeks sleeping on the mattress...we love it! It's comfortable. Neither of us toss or turn anymore. It provides quality support. When we need to replace our other mattresses, this will be the one we buy!

Bought this mattress to replace

Bought this mattress to replace a pillow top mattress that was showing some wear and not very comfortable any more. Very pleased so far. Our son recommended bed in a box after he bought one for himself 2 years ago.

Bed in a Box

We recently purchased a 'Bed in the Box', everyone thought I was crazy, but the online research and reviews were great so we decided to give it a try - we are very happy with the mattress, the ordering process and delivery.

King size Pacbed

Great price. Quick delivery. Super comfortable ! My husband is up by 6:30 AM having never slept better!! Customer for like!

The best!

My husband and I love this bed. It is extremely comfortable and supportive, without being too soft. The warranty plus the 120-day money back guarantee are unheard of and excellent. I am so excited to have this bed for a long, long time!

happy back

Our 8 year old Tempurpedic no longer did the trick. Sore backs for both of us every morning. Our new mattress is great, easy to move and unpack, no off-gassing, and so comfortable.

Good Buy

Been sleeping on the mattress for several weeks now. I would call it firm. It's very comfortable for me as a stomach/back sleeper. I thought it might be too firm for my wife as she is a side sleeper, but she is happy too.

So Far So Good...

I'm not sure what I was expecting at first, my initial shock was that it was literally a bed in a box. From visiting with others about a foam mattress, we were told to 'break' in the bed by walking/jumping on it. Now the bed has settled quite nicely. We are sleeping much more comfortably and soundly. I truly wake up with few to zero aches. Overall, BedInABox was extremely easy to purchase from, quick to ship and so far a great product! I only hope it continues to get better through the years!

Love it!

Very firm, very comfortable bed! No backaches! In fact, I like it better than our tempurpedic!

Nice mattress and cover, but it's firmer than I expected.

Comfortable, but a little firmer than I expected.

New Bed

Have only slept on it 3 night due to being out of town. Seems good so far. It is an adjustment from sleeping on a inner spring mattress for 50 years. The mattress was a little firmer than I expected. I want to give it a good month before I can truly give it a thumbs up or thumbs down.

I bought this to replace

I bought this to replace my old mattress. It is a little firmer than I expected but overall nice mattress. I do sleep better.

Too Early to tell

initially my pacbed felt far firmer than my tranquility I had before, and its supposed to be the softer bed. after 1 week I think I like the bed but I really need more time to know for sure.

Pretty Darn Good!

We've only had our mattress for 8 days, so it's a little difficult for me to give it a full 5 stars. I bought this mattress over my husband's mild objections, really worried it wouldn't work out. So far, it has. I'm sleeping much more comfortably than I have in a year. I'm a side sleeper and can only sleep on left side due to medical issues. I've developed arthritis in left hip. Happily, I'm not waking up in the night because of pain in my hip and feel rested and ache free in the morning. My husband is feeling more rested, too. The 2 things I'm not so happy about are the mattress seems concave. I actually feel like I could roll over to the middle when my husband gets in bed. I don't like that; what will happen in the future? Also, I can feel him move around. I was counting on this being motion free. I should have gotten a king and or a higher quality mattress. I've already recommended Bed in a Box to a friend.

Sleeping much better than before.

My wife and I are sleeping much better since we got this bed. I haven't had any of the neck pains I used to have with our old bed. Setup was pretty easy and was accomplished without problem.

Very firm

The bed came and was easy to assemble. We also bought the box spring which was fairly simple to assemble. The bed is firmer than I am used to

Extremely Firm, No Warranty

I explained that I was waking up every morning with back pain. For giving a company $1500, I would expect some kind of customer support. Instead I was told my mattress was past it's "try period" therefore there was nothing they could do. Many mattress companies offer a comfort guarantee. Not these guys. Regret my purchase 100%.

Tranquillium Mattress

The Tranquillium mattress is not at all a firm mattress, I strongly advise against it to those who really want a firm mattress. I can honestly say that is more near a medium -soft mattress . I don t understand why is a mattress #firm# I have to leave with that piece of crap since I can not returned because I have opened it when my furniture came after 3 months. That was my 4 a mattress( and last) bought from this Company. I am so disappoint when a company try to sell something that is not even closer at he reality.

Great buy!

I recently bought a King Original for home after having a Queen size for our travel trailer for 10 years. The one in the trailer is still doing great and looks new. We are Very pleased with our King at home. The Bedinabox replaces a Tempurpedic we have had problems with for a few years now. Back pain is gone and this bed feels great in whatever position I sleep in. The Bedinabox costs a fraction of what the Tempurpedic does. There is no chemical smell when first opened. The Tempurpedic stunk bad for over a week! Really. Very, very pleased with this purchase.

Truly satisfied AirBNB guests!

I run an AirBnB out of my home. I rent 4 rooms and every room now has BedInTheBox mattresses. Many guests have gone on to order their own for themselves. I ordered this Azul bundle for my last room. I always sleep on new mattresses before my guests do to be sure they are ok. This one may be my favorite yet. Always fast shipping and great customer service as well.

Mattress exchange

The first mattress I got was uncomfortable. But they made it right by sending me a different one and it's very comfortable. They even threw in a mattress case and a pillow. This is my second purchase with them. The first mattress lasted 20 years. Thank you

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*All metrics regarding customer sentiment are based on aggregated public review content, including reviews that have been submitted to this site and elsewhere that have been evaluated by our data science team. While we strive to provide useful metrics for the benefit of shoppers, we cannot certify their accuracy at any given time due to potentially incomplete and inaccurate data sources.

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