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Bed Boss is a hybrid and memory foam mattress brand that is focused on doing social good. They support local charities that help childrens and families. Their mattresses are price competitive, while still being in the quality range. They use CertiPUR-US foams so they don't offgas nasty toxins, and most customers like their Bed Boss, but some had issues with durability.
City Mattress sells a variety of mattresses, including name brands like Serta and Sealy, and its own proprietary options City Mattress brand. With locations across New York and Florida, they get good marks on customer service overall, but there are some concerns around the durability and price value of some of the products sold.
Based on our aggregated reviews and our scoring method, we recommend Bed Boss in this match up!
See Our Full Review of Bed Boss
Customer reviews can be sometimes difficult to find and make sense of -- especially with all of the marketing being done by companies and retailers. These mattresses, sadly, don't get the highest reception from sleepers. There are still customers that are very satisfied, but many others who are not. Get more details on the specifics and hear from customers below.
In terms of supportiveness, these mattresses get mixed reviews. Some customers feel like these mattresses provide a cozy comfort, but others didn't feel that the mattress was equipped to provide comfort. If you are larger than average, you should do some added research before purchasing.
Edge support is an essential item for those that like to lay close the edge of their mattress without dipping or rolling off. Some customers have found these mattresses to not be evenly supportive.
Finding a mattress with long lasting comfort is awesome, but difficult. Sadly, sleepers don't rate these mattresses well when it comes to durability. That being said, some may provide comfort for years and years, while other mattresses may become uncomfortable faster. If you are a bigger person, make sure to take a look at all of your options.
Getting a firm understanding of sleeper reviews can be a relief. Customers, sadly, don't always have positive remarks about these mattresses. Some report being comfy, but there are some who have had bad experiences. If you are pondering buying one, take a look below for more specifics.
Overall, these mattresses may leave something to be desired in terms of lasting support. Though some customers are happy with their purchase, others have reported discomfort. If you are considering these mattresess, make sure to take a look further before buying.
Overall, edge support is extremely important to those with mobility issues. Others aren't as tied to it as a end-all for a good mattress. These mattresses are not as supportive overall, so if edge support is very important to you make sure to do some additional research.
Unfortunately, customers don't always love the durability of these mattresses. While some sleepers reported feeling comfortable, others have experienced quicker issues than average. Make sure to do some extra reading of the reviews and warranty policies before buying.
We've only had this mattress for a couple of months now so I can't yet speak to its longevity, but it seems extremely durable (we bought a king size and it's SUPER heavy). This is hands down the most comfortable mattress I've ever owned. It also does not seem to sleep hot, which is nice. It is definitely quite "cushy", but not overly so. My husband tends to prefer a firm mattress but loves this one. I couldn't be happier with it. Disclaimer- you will not want to get out of bed in the morning!!View More Reviews
Love it. Amazing how it is delivered so small yet grows to full size once opened. Definetely a firm sleeping mattress.
I went into a well known mattress store and fell in love with a temperpedic bed. However I couldnt justify spending four thousand dollars on a mattress. I started doing research and came across this bed and after further research on the brand we narrowed it down to this mattress. We love it! Great price and the bed is better than the one I fell in love with originally.
I had purchased the Visco Heir ET, but found it to be to firm, the ET is a fine mattress, I just found when I first would lay on it it seemed soft and then it would compress and then it felt to firm. It also would compress and then it seemed I was in this pocket which made it a little difficult to turn over which I do a lot. I contacted Jeff at Mattressezzz and they were just great. They made all the arrangements to have the mattress picked up and after discussing it I decided on the Revolution mattress. Jeff kept in contact with me, sent me all the information I needed to return the other mattress and had the Revolution sent out which was delivered quickly. He did not even charge my card until I had gotten the mattress. I also ordered the sheets and pillows. I waited to write a review for about 3 weeks because it takes time to adjust to a new mattress. MY old mattress was an innerspring that was more than 20 years old so I really needed a new one. I would wake up every day with so much pain in my back and hips I had to get out of bed even if I had wanted to rest longer. I did have a topper on that mattress and I have put it on this mattress just to make is even softer and to protect the mattress. I absolutely love this mattress, it is soft but firm and I do not sink down in it so much that I am in a pocket and have difficulty turning over. I wake in the morning and just want to lay there and not get up and the pain in my back and hips is gone. The micro fiber sheets are so comfortable and fit the bed well. This company is just super, probably the best customer service I have ever received. Jeff even called after I had the mattress 2 weeks to be sure I was happy with it. I might suggest if you have any concerns before you order that you give them a call, they are so helpful and straightforward that they can help you make the right decision the first time. This mattress is comparable to the best Tempur Pedic that sells for over $8,000 so if you can afford this mattress I would recommend it. If the Tempur-Pedic is more comfortable I do not think I would want it, I would never get out of bed. Give yourself some time to adjust to it, when I first got it I was not sure I liked it, but now I love, love, love this mattress and the people at Mattressezzz were wonderful.
We've had this mattress for about a year and half now. I wanted to give it some time before I left a review. We LOVE this mattress. It has helped with my husband's back problems while he sleeps and it's just overall so comfortable. The only thing we regret is not uprising to a king size, which we may do in a few years and hand this one down to my son.
I have slept on very high end mattress's and have become very used to the way they feel. I have had 'PILLOW-TOP'S', I've had the SERTA Sleeper Captiva I used for 16 years - it was a very good mattress. My wife and I were ready for a new one, and the lady at store kept talking about the memory foam mattress's and how great they were, her husband and she sleep so much better now...yadda, yadda, yadda...my wife and I were sitting on the Vesco Revolution mattress, and it just felt very different than the 'springyness' we were used to...it didn't bounce...it felt weird.
Because the sales lady recommended it so much and we were not ready to go shop 4 different stores, we bought the memory foam Vesco Revolution...we are now in week 3 of sleeping on it. IT IS AWESOME...ONE OF THE BEST BUYS I EVER MADE! My wife is happy because she doesn't feel me move through the night like she used to. I'm happy because i really feel I reach another whole level of sleep...great buy!
Spent close to 2k for a king size mattress. Slept great for the first year. Year two however we found the foam to be worn and less firm and resilliant. Soon, my wife and I were sleeping in our own seperate bowls. It got so bad that we would wake up numerous times a night because our limbs were numb. Warranty wasn't recognized because it was not a factory defect but normal wear. So here I am, 2 years into a new mattress and I have to buy another one. These are cheaper than most, but you get what you pay for. I'll never do business with bed boss again.
I love this mattress!! I have pretty bad scoliosis and this bed is so perfect for it! It is supportive and yet so soft! It took a few nights to get used to it, but I LOVE IT. I feel like it stays warmer than spring mattresses, which is a plus for me! I also had surgery on my neck and have an artificial disc around my C5, and this bed along with a memory foam/latex pillow have been heaven for me! I have had the bed for over a year now and I still love it! I don't feel like there are any imprints in it at all!
I bought a Bed Boss from Furniture Solutions on July 25th, 2016, and I'm sorry to report that I am thoroughly disappointed in this mattress. I wake up every morning in such severe pain, that I can't put on my own socks. When I lie down on the mattress, I feel the small of my back curve in an unsupported fashion - like I'm lying in a hammock. I don't know how it felt comfortable on the showroom floor for 15 minutes when I tried it out in person prior to my purchase.
I slept on a TempurPedic for 10 years from 2006-2016, so I'm no stranger to "memory foam" - I only replaced it when it reached the end of it's usable life. I wish I had not strayed from the major namebrand. The marketing claim that this bed and TempurPedic's GrandBed are similar in everything except price - is simply false.
I spent a lot of time and effort doing research prior to my $1,250 purchase, and I'm just thoroughly disappointed that I'm now going to spend $2,000-$3,000 with TempurPedic to avoid becoming disabled (I know that sounds like hyperbole, but it's pretty accurate to describe not being able to bend at the waist to put on your own socks & shoes). $2,000-$3,000 on top of my $1,250 purchase from Bed Boss under 6 months ago.
To my friends searching for memory foam mattresses, I'm advising them to a) stick with TempuPedic or b) Select from one of the dozens of alternatives that stand behind their products with 90- or 100-night Comfort Guarantees (e.g. Casper)
I'm uploading pictures to prove that I actually own this product. I have no connection or affiliation with TempurPedic or any mattress/bedding store or manufacturer.
The manufacturer ended up contacting me, but no resolution was ever reached. I ended up selling the mattress on Craigslist for $100, losing over $1,100 in this experience.
I was thoroughly impressed with Visco Revolution, it surpassed all expectations. It's a high quality product for a great price. The bamboo infusion makes all the difference. Definitely a good choice.
I am happy to say that I am enjoying my new mattress. It arrived on November 20, 2012 and it is a great improvement from my old spring mattress. I was experiencing lower back and hip pain with my old mattress, now with my new mattress my pain has been relieved. I will keep you all posted on the comfort over the months to come.
It is now April 6, 2013 and I have been enjoying my mattress plenty! It is just as comfortable as I imagined, but I wish it would not get so hot. I am hot-natured and this may be part of the reason. I think if you are cold-natured you will be in heaven with a mattress like this. I may be looking into getting a cooling comforter of some sort.
we have been using this mattress for last 4 days and this has been the best mattress we have purchased so far in our life. one of the main reason we were looking in the market for a new mattress was due to my back problems and waking up unrested. i have not felt this good since sleeping on this mattress. my back does not heart in the morning and i have not woken up in the middle of the night due to the same. feel well rested now in the morning when i wake up! This is a great value for money.
Terrible! I get worse sleep here than I did on a 10 year old inner spring. If this is how all memory foam is then it should be trashed. Takes an hour to get to sleep and wake up all through the night. Do not buy this.
Update October 2nd. Bed is still bad. I'm going back to inner spring. Once you wear in a spot good luck sleeping anywhere around it bc u will just roll back. A good example is go outside and sleep with half ur body on the curb and half in the street. It's about that good.
Amazing mattresses at an affordable price!
Kristen is amazingly helpful and a great representation of the store. The mattresses cannot be beat for comfort and value.
I've had mine for almost 2 years. At first it was amazing. I'd never slept better. Within the first year I was sleeping in a crater. Trying to get up in the mornings looks much like a turtle rolled on its back trying to get turned over. My whole body hurts when I wake up!! I'd leave zero stars if I could!
I first purchased a BedBoss mattress because it was the most comfortable mattress in an entire store. It was priced well so I took it home. I had the best sleep for more than 5 years before it started sagging. I eventually had to stop sleeping on it. Recently, I contacted the company and they promptly sent me a replacement and all I had to pay was shipping. I've had nothing but positive experiences with the company and they have outstanding customer service.
Bought it about 3 years ago and we are shopping again for a new mattress now. We are waking up with back aches and unfortunately just don't think the bedboss is for us anymore. Had high hopes it would last us longer.....
My boyfriend had the visco crown pt twin and we both loved it! Best mattress I’ve ever slept on. Now we’re just trying to find it in a queen. We don’t love the prices we’re seeing but it’s such a good mattress. Keeping our eyes out for sales!
Worst company ever. I ordered an adjustable base from them. Received confirmation, a tracking number, and notice of shipment. Two days later I get an email saying they miscounted their inventory and they didn’t even have the frame. Strange since it had supposedly already shipped. They said they refunded me. I have yet to receive my money. They were kind enough to suggest I purchase another frame that was four times the cost of the original. when I asked if they would give a discount since they made the mistake, I was told that wasn’t an option because of the price difference. So I should pay it, but they won’t. Ridiculous.
No pressure shopping experience, Amazing prices and great products!
Great mattresses and customer service. I can’t say enough about how great the service is. We will soon have 2 of their mattresses and will definitely purchase from here in the future.
I highly recommend the Bed Boss. Their customer service is outstanding, Ms Tod and the whole team delivered fabulous service when I needed some accessories to refit my adjustable base to a new bed frame. The process took several days which was not an issue since I was not pressed for time and I was kept well informed along the way....their communication was also quite superior. Thank you; you all rock!!
I can't put into words the level of professionalism I experienced at Bed Boss. I will never shop anywhere other than Bed Boss for my sleeping needs. Absolutely exceptional experience I will share with all my friends and family. Thank you so much Ben!
My husband and I bought a mattress 2 yrs ago. The worse sleeping mattress we owned. I had constant body aches. We bought a Bed Boss a week ago and its the best sleep we've had in 2 yrs. I am so glad the dealer had me to test it. After laying on it 30 minutes, I knew that was the mattress I would buy. I highly recommend it.
I ordered my Heir mattress from Brooke last week and it came in yesterday! Best night of sleep I have had in a long time. I am very impressed with the quick shipping and delivery, great customer service, and of course the mattress! I'll be spreading the word to all of my friends and family!
The Bed Boss has some of the most awesome mattresses I've ever seen! They put so much care and quality into how they're all made, and they last so long! Five stars for days!!!
I have had mine for about 3 years....we sleep in 2 huge craters. I have 3 pillows that go from below hips to shoulder to attempt to fill on my side plus a 4 inch other brand memory topper. I would love to hear from the company!
I've had a king and a full Bed Boss mattress for four years and love them. We sleep better than ever and don't have back and neck pains when we wake up the next day. The pillows we have are wonderful too. Thank You
We have had our Bed Boss for about a week now and have never slept better! Both my husband and I have back and neck issues and wake up every morning now completely rested.
A couple of years ago I suffered from a bulging disk. Since then I haven't been able to sleep on my back.....until now. The mattress from Bed Boss is the ONLY mattress that I can sleep on all night.
Love my Bed Boss its a Visco Heir ET and its the best Investment I ever made.I have slept on it for 4 years and it still feels as good as when I Purchased it new .Thanks for making a Great Mattress
Just ordered our 2nd set of bed boss contour pillows. Thank you andrea for being sweet and helping me with my order. These pillows are the BEST around. Cant beat them!!!!
Quality sleep products, great value and a wonderful support staff make The Bed Boss the perfect match for retailers who care about their customers!
My wife and I have the Hybrid Sleep and LOVE IT! We have recommended it to several of our friends who have also purchased it and love it as well. We now have all Bed Boss pillows too. Have never slept better and we miss our Bed Boss mattress every time we travel... can't wait to get home and sleep in our bed.
I owned a tempurpedic...was not very Happy with it..ended up purchasing a BEDBOSS heir et and four years later I'm still in love with it. Best bed at the MOST AFFORDABLE price out there folks.
Scott is amazing and wonderful to deal with. Bedboss is a good co. and has all the bed needs you could want.
Been sleeping on my boss for a couple years now. .omg..I love it..so glad I found ur products. .yes I have pillow to ..best bed iv ever slept in..I hate when I travel cuz I can't sleep in another bed..lol..customer for life. .
The best customer service in the industry hands down!
Promt Customer Service, quick resolution of my concerns, by Scott, and Steve.
I called City Mattress in Henrietta while I was on my way home on the NYS Thruway. The salesperson Eric was very knowledge and efficient when I inquired about models and pricing. I was so pleased at the ease of speaking with him that I decided to get off the Henrietta exit on my way home. When I walked in the store I was greeted by Eric and he showed me the mattress we had discussed. I noticed a different model close by that I was interested in because it was a similar model to the others I have for my kids. I asked for the best price, he gave me a great deal and that was it. He set up delivery for the next day and I was out of the store in less than 20 minutes. The delivery guys were also on time and they also asked if they should remove their shoes which is nice because most contractors do not and it's annoying. Overall, this was my first time buying from City mattress and it won't be my last. I actually called another sore in the area I had bought three mattresses from before I called City and the sales guy was short and not helpful. Their loss! Nice job City Mattress and thank you Eric!View More Reviews
I purchased the 'Red' mattress a year and a half ago. The guy (can't remember his name, was the Manager) was nice, but I wanted a pillow top and he convinced me I wanted the 'Red.' He assured me it would be better for my fibromyalgia. He also told me that it would feel warm for awhile, but would wear off. The heat is still there, worse with hot flashes and I get lower back pain when sleeping on it. I paid over a thousand dollars for a full, not at all happy with it! Don't be swayed by salesmen! Get what you want, then you only have yourself to blame if you're not satisfied.
We have a defective mattress and we're told we were out of luck! I don't understand why City Mattress did not stand behind their product. I never write reviews but when my husband is sleeping in a crevice the size of a canoe and I'm sleeping in the equivalent of a kayak, I can't ignore it. We've had two 'lemons' now and this mattress was sold under warranty and we paid for the upgrade from our old defective one. Now here we are again with a lemon with no one to help. So sorry we gave them another chance. I wish they would just make it right.
The sweetest dreams happen on a city mattress after you drown your sorrows with five bubble teas from Tai Chi next door. I had a good experience purchasing my own mattress from one of the Buffalo locations, so I brought my friend in Rochester here, and pretended I wasn't secretly just trying to get bubble tea from next door. I've actually been in here twice but the aforementioned occasion was the only time we bought anything and she is extremely happy with it too. I mean the mattress. But that also.
Adam Miller was great to work with. He was very knowledgeable and showed us an array of mattresses . Adam was not pushy and we felt very comfortable with him and walked out feeling positive about our purchase. Adam also gave us a discount on our mattress as we saw an ad in paper that would reduce the original price of our deal. The delivery guys were awesome and nice. City Mattress is the place to buy your mattress and have sweet dreams! Deb K
My hubby & I went shopping for a mattress. We all know how overwhelming it can be so many choices recommendations from family & friends we were dreading it! But we were Fortuante to be greeted by Luciano Ricci@ the Naples store on 4296 Tamiami Trail N He helped us choose the correct mattress for our personal needs. Then he told us we will receive a call to deliver mattress and pick up old one. Which we did first thing in morning so nice didn't have to wait around. Then I was given a time window of of 3 hours. To my surprised the driver arrived early. The deliver men where very professional, neat and took out old mattress replace with new took about 10min. Such a pleaseure all went very smoothly. I highly recommend CITY MATTRESS and to see Luciano Ricci
Great people, great selection. Let us lay on basically every mattress in the store and knowledgeably talked to us about each one. Very happy with our experience here.
After purchasing the wrong size mattress & box spring encasement covers due to miscommunication on my part as well as the sales associate's part, I called the store and spoke with the manager, Mike and he agreed to exchange the wrong size for the correct size even after I had opened the packages. Mike was kind, compassionate, and flexible with the exchange. In addition, while talking to him during the transaction I asked about pillows and he took the time to show me a few options that he thought would work for me. He was a wealth of knowledge and I even ended up leaving with the most comfortable pillow I've ever owned in my life! Thank you Mike, this is exactly the way a business and customer service should be handled.
We had not bought a mattress in number of years and were anticipating making a difficult decision because there are so many different styles and price ranges. Gary is an excellent sales person who really knows the products and listens to the customers' needs. I think we were in and out of there in a half hour with exactly the right purchase. The delivery was also extremely efficient. While we were there, we also talked to another sales person and to the manager. This is a really well operated business, very customer oriented. No pressure sales; we were asked a lot of questions to ensure that we got the right mattress. We are very satisfied. So nice to experience professional customer service.
Thank you to Mike for working with me to get a different bed. And thank you to the salesperson that helped me, Janelle Harris. She was very kind, patient and knowledgeable and if she was unsure, her coworker, John Ogletree was able to answer my questions, I had a lot of them. I'll update this review after sleeping on the mattress a couple weeks. I would recommend the Jefferson Road store and ask for Janelle or John. City Mattress really does want to make you happy!
David was great. Explained to him we hate our bed and have bad backs, etc. He hooked us up with the City Mattress Sequoia Queen Plush/Firm. WE LOVE THIS BED! Can't thank you all enough. What a great place to buy a mattress!
I could not be happier with the service here. Mike is a mattress scientist. He seriously knows his stuff and genuinely cares about finding a mattress you'll love. What a breath of fresh air compared the cold, disinterested car salesman types at other mattress stores. Save your time and go straight here.
I worked with Gary at the Henrietta location and he was amazing he knew the product better than anyone I have ever spoke to about a mattress he was very helpful and knowledgeable plus gave me a screaming deal.... I had a warranty issue with an older mattress and he took care me exceeding all of my expectations!!!!
Mike was great. Very knowledgeable and no pressure. Very quick delivery. I know we're we will be going when we need to purchase another mattress. Great experience!
Sleep is important which makes picking out your mattress a very significant decision and can be stressful, but my wife and I was put at ease by Gary who was patient and willing to take the time to show us all our options and answers all our questions. He was extremely knowledge and honest with us and made our experience pleasurable. They have a wide selection of mattresses which is nice because you can compare the different styles making sure you make the right decision..
This place will by far EXCEED your expectations - we live in Orlando, where there is not a City Mattress, and we love the service, quality and selection so much that we drove 150 miles to West Palm to get our latest mattress. After horrible experiences and pushy salesmen at the big chains - this family owned business blows the competition away. Gary was excellent - he and the whole staff make the whole process - easy and refreshing. I wouldn't buy a mattress anywhere else. Repeat customers for life for us!
I normally would not think to write a review on a mattress store. How boring can that be? BUT, my experience at the North Palm store was outstanding. I went into the store needing two beds and needing delivery in two days. I worked with John. I told him what I was looking for and what I did not want in a mattress. He immediately went to work showing me what I wanted in the price range that I was working with. No high pressure, no switch and bait, just a very nice experience. Prior to visiting this store, I did a comparison quote at one of the nearby national chains. This City Mattress store beat them in price and in-store service. Hands down, no question about that. The delivery was on time and the guys were super friendly and set up the head boards without being asked to do so. I don't think it gets much better than that! I would certainly recommend this store. I can see why other folks are giving this store a 5 star rating. They work hard at giving great service. Keep up the good work folks!!
Mattress stores are on damn near every corner, where to do business? Our experience with this City Mattress location was nothing short of stellar. We needed a special height box spring and sales associate Vicki Tallini was knowledgeable as to the solution, and they had this not so typical item in stock. Excellent price (we had done some research), yes delivery is included, yes they'll take the old box spring out. We ordered it about 3PM on a Thursday and they are delivered it and in place by 10AM Friday. Impressive. Can it get better (you may ask) and the answer is a resounding YES! Delivery was by Delvyn and Robert; they called before arrival and went above and beyond in their service. Without asking they completed the headboard installation that was half done by our movers, waited while those allusive dust bunnies (although our home is immaculate!) that hide under a bed were hunted and captured, and HELPED get the bed skirt in position before putting the mattress in place. All pleasant and with a smile! Drive past those stores named Giant, Firm, Discounter, Warehouse, and the King too. Head to City Mattress; a beautiful store, large inventory, excellent pricing and exceptional sales and delivery associates.
Wide selection, unpressured shopping experience, on-time and professional delivery, what more could you ask for? It's hard to tell what a mattress should cost with all the media advertising and "discounts", but we got a chance to try a range of prices in the general style we wanted, and John gave us information without trying to influence our decision. I would recommend this location to any one.
Vicki is the one to see if you wish make a purchase at City Mattress. She is knowledgeable, outstanding personality, not only interested in making sales but cares about your needs first. and, returns phone calls almost immediately. I like that in a sales person. Highly recommend Vicki and this location. The Best!!!
We came in from NY and needed a new mattress immediately. As we pulled in to the lot we were told by a lady that they are so nice to do business with. As we entered the store we were greeted by a wonderful lady named Vicki. We told her our requirements and within a half hour we chose exactly what we came for. The delivery we were told would be today on a Monday and we would get a call in the AM. Everything went as planned and we couldn't be more pleased. This place is top notch. We did go to Macy's prior and were told it takes a week. I wish this place was in NY!
Very good experience with City Mattress. They were not pushy, very professional, and the delivery was fast and on time. Would recommend them to anyone.
I went here to get a bedroom set and a mattress. The saleswoman (Carol) was great. She was very knowledgeable and did not try to pressure me in any way. I ended up getting a bedroom set and a "luxury firm" mattress. After sleeping on it for 2 months I decided it was too firm so I went in and a different great salesman (Chris) helped me find one in the same price range which wasn't so firm. So besides having a very large selection of mattresses and bedroom sets they also let you exchange a mattress in the first 3 months if you aren't happy (with a very reasonable $100 delivery fee). I didn't think I was going to have to use it but I'm really glad that they have this happiness guarantee.
We shopped for our new mattress last Sunday. The staff was very helpful, yet not too "Salesy" as I have experienced at some stores, hence the reason we tried a new store. Our salesman was quite helpful and gave us as much time as we needed (which surprisingly wasn't all that long for something as big as choosing the right investment). I would definitely go there again.
Wonderful service from the minute we walked in! We were shown several options and the rep was pleasant the entire time. He was very attentive and gave us a great deal. The store was clean, well lit and the displays were very appealing to the eye. Thumbs up. We'll be back for more!
Carol helped us and was so generous! We got a great mattress that looks like it will last a while. We got a 1 year no interest deal that helped so much!
I needed a new mattress because of water damage in my apartment. When I went into the store I didn't know what I was looking for but Theresa was so helpful and amazing, she knew what I needed and what I wanted more than I did. She had the best recommendations for me and had me lay on the beds for 5 min, which I had never had anyone have me do before, and it really helps you get a sense of the right bed for you. Because of the damage in my apartment my landlord was paying for the mattress and Theresa was beyond helpful in that aspect as well and could not have made the process any easier for me. The guys that delivered the mattress were also so nice and professional and were in and out in less than 5 minutes. Everything was fantastic and I would recommend everyone go to City Mattress.
Very disappointing. We purchased a bed just to return it within the allowed time period. The second bed is awful, and now we are stuck. Bed one felt amazing at the store. We spent over $2800. After a few nights, the sleeping areas sank drastically. We returned to the store to test another bed made by the same manufacturer because it was the next in line regarding firmness. We went more firm hoping to eliminate the potential to sag. (They no longer carry this brand which is made locally. A reviewer actually had the same issues we are having, and the manufacturer got involved-and failed). The sales rep made a snide comment that it likely due to my wife's pregnancy that the bed wasn't a fit for us. Hmmm...I'm not pregnant and the opposite side of the bed reacted the same way. Bed 2 delivered 4 hours early. They waited for my wife to arrive at the agreed time just to be rude and question why she wasn't ready earlier. He was intimidating; sticking folded up paperwork in her face to sign. This bed is horrible. I went to City Mattress expected the Cadillac of beds just to receive a Yugo. We purchased our children's beds at Extreme Discount mattress with low expectations and ended up with a better customer service experience and more comfortable beds at the fraction of the price. Just this week I had reps from City Mattress take a look at our bed. Our mattress needs to settle yet another inch for it to be considered abnormal. You literally have to put effort in to roll to the middle of the bed. All beds settle, I understand, but how does at $2000+ bed go lousy after 2-3 years? City Mattress cannot do anything except perhaps give me a new bed at a lower price. So basically I would have to buy another over priced bed from a company I don't trust and potentially have 2 king sized lemons? I asked that a manager call me to talk pricing and to schedule a visit and haven't heard anything the next day as requested. "We stand behind everything we sell. That's our commitment to you" is City Mattress's motto. Do you think my experience reflects this mantra? I would not suggest shopping here at all.
Salesman (Chris) was helpful and professional in helping us choose the right bed. Gave us plenty of time to decide without pressure. Overall great shopping experience.
Walked in looking for bookshelves or a desk but they don't sell any...but Theresa was a gem and sold us two awesome pedestals...stop in and ask for her.
Excellent service. The sales associate was incredibly knowledgeable and nice. My wife and I had shopped at several other locations and had a good feeling when we walked in. We left with everything we wanted and needed.
I had an excellent experience at the location on Sheridan in Amherst. I was there near the end of March 2018. My sales associate Theresa was fabulous! I went into the store knowing what mattress I wanted. A splurge...the Tempur Pedic Cloud Supreme. I compared it to another Tempur model just to be sure I was getting the right firmness. Theresa insisted I take all the time necessary to be sure and was so patient and helpful. I did not feel pressured in the least. I have now slept on my new mattress for almost a week. ABSOLUTELY love it!!! Highly recommend City Mattress. Great friendly service.
I purchased a mattress from city mattress after they may beat a price on one I found at Bon-Ton. I should've stuck with the one I found at Bon-Ton! I paid more money than I have ever paid for a mattress and it is awful! It sunk in the middle and it is far from the firm mattress I was told it would be. Very dissatisfied, will not go back!
I've had two really nice experiences at City Mattress so far. The first was when my partner and I were out and about looking for a specific bed frame model and gathering ideas. We stopped in City Mattress on a whim and had an excellent experience with Joe. He was able to tell us more details about the bed we had in mind, such as where it was made, its construction, and feedback he had heard about it. He showed us other options and made us really think about what we were looking for in a bed when it had more so been something we were mulling around. My partner and I ended up going back to the same brand we liked and totally unrushed we were able to browse its catalogs since we didn't see anything on the floor that struck us. We didn't make a purchase that day but the impression left was very positive. It wasn't so much sales as giving us the information so we could make the right choice for ourselves. As others have said, the sales person gave us space to think, which we needed. Ultimately that great customer service is what brought us back to City Mattress knowing we were ready to buy this time. We knew the bed frame we wanted and it was a matter of narrowing down mattresses. The sales person showed us a number of options, telling us about the various bed constructions and durability, figuring out what we wanted and needed. The lower priced options were on equal level as the higher priced and we didn't feel pressured to swing toward something pricier. He also gave us space to think and try, to narrow down. We walked out feeling confident with the bed and frame we chose. The nice thing was be able to pick a delivery time and day, and they that don't charge you to for extra trips, which is nice since we were told bed frame would be in at a much later point. The salesperson said both could be delivered at the same time but my partner and I wanted off our old rock. Our mattress set was delivered a week later with no problem. The guys were in and out and we were able to carry on with our day as planned. The bed frame was 4-6 weeks but it ended up being 8 weeks, which was the only ding in the process. Once again the guys were fast and efficient. I love our beautiful bed and frame! I would highly recommend this company.
I am writing to tell about my VERY POSITIVE experience with this store this week. My son is a UB student. We had very little time to furnish his room. We were told to go to City Mattress by a friend. The salesman Joe was so nice, professional, and a pleasure to work with. They had free next day delivery and called with the delivery time which was exactly the time they came. The delivery men were so polite and asked if they should take their shoes off before entering the house ( even though it was a dumpy college house!). They set up the frame and mattress in minutes. We even found a lamp on sale there to go in the room. I don't usually write reviews, but when something goes so smoothly you must let it be known.
Excellent customer service. Joe Cuddahee showed me all the mattress in my (low) budget, and let me choose the best one for me. Purchasing was easy and efficient, and delivery was the same. I would buy here again in a couple of years, and would highly recommend to friends and family.
In from out of town recently to help my 86-year-old Mom move out of her Amherst condo and down to Texas. She was moving limited items long-distance. What to do with the old queen mattress set? Some junk luggers wanted as much as $175 to take it to the dump! I called City Mattress, where she had purchased the set 8 years ago, and the kindly clerk who answered -- Jacques -- said they'd come and get it for $35, which sounded a more reasonable fee. The two young men who arrived to take the mattress and box springs were so sweet! Such good customer service! I had no problem tipping them as they were fast, efficient, and did not complain, despite the fact it was a walk-up and raining outside. Too bad such a nice mattress will end up in the landfill, but "nobody takes used mattresses anymore" (due to bed bugs, etc.). Very helpful team here at City Mattress! Don't hesitate to buy a mattress from them!
Was pleasantly surprised after my experience at City Mattress this past weekend. Was searching for a mattress for my sister who is moving into her first off campus college house, so our need was for something cheap yet durable to last her a few years. Upon entering, the store gives you the impression that it probably doesn't have any college type mattresses but this is a misconception. We told one of the workers exactly what we needed and two reasonably priced options were shown. We ended up going with a decent full size mattress that came to $405 including the bed frame. Judging from the quality, I think the price could have been dropped down into the 3's. The edge support isn't superb. Delivery is free as well, but not same day delivery so make sure you come in a few days before you need the mattress delivered. The store itself has other products besides mattresses. Upstairs, there is a section with furniture that isn't cheap but is definitely worth taking a look. I don't know if the quality of the mattress is as good as other stores in the area sell but time will tell! My favorite part about the customer service here was that we were given some time to think it over and breathe without a salesperson breathing down our neck That's hard to find but definitely helped win us over!
pleasantly surprised and verrry happy that the man and i stopped into City Mattress on Sheridan this past holiday weekend, as we were in search of a new mattress to cradle our world-wearied bodies. we thought for sure that it would be out of our price range, and that we would be ignored as we had been at the previous two mattress shops we visited. Joe Cuddahy is THE MAN. go in, ask for him, prepare to get great customer service. he didn't balk a single second or flinch at our meager budget (of course i want a lusciously soft Prana Sleep mattress, but the corner's been a tad slow lately due to the windchill, ya know?), and he was very patient as he taught us about mattress firmness and whatnot. all in all, we got an A-MAH-zing new mattress set for UNDER our budget, and we even came out with a sturdy new frame and high quality, warrantied mattress pad in the deal. and it was delivered the very next day...BOOM! i LOVE going to sleep now. its really awesome when a 'local' business respects its customers and treats them right.
Terri is such a gem, we highly recommend her and appreciate her kindness and helpfulness while shopping for a new bed! She took so much time with us and helped explore which options would be best. She was so sweet and helped us make a great selection for my mom. Terri is so wonderful and we will recommend her to all of our family and friends. She is the best!!!