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Bear mattress offers two amazing mattresses. Although its memory foam version has won awards among athletes, their Hybrid has won acclaim from everyone (read more Bear Hybrid reviews). Some of their differentiators include a Celliant® cover that is an FDA approved medical device, diffusing heat and facilitating deeper sleep while helping with pain and muscle recovery. These mattresses also are designed to be superior at supporting the spine and alleviating aches & pains. With these factors and their all-inclusive and low priced Bear Bundle that includes pillows and mattress protector, folks love these beds.
Ortho mattress is a southern Californian mattress retailer that sells their own brand of mattresses along with name brands like Serta and Tempur-Pedic. Their mattresses are made predominantly for the budget conscious shopper and come in either innerspring, hybrid, or memory foam options. Most folks like their Ortho mattresses, but some have had issues with durability.
Based on our aggregated reviews and our scoring method, we recommend Bear Mattress in this match up!
See Our Full Review of Bear Mattress
Bear Mattress: 9.6/10
Bear Mattress: 9.6/10
Bear Mattress: 9.5/10
No Back Pain:
Bear Mattress: 9.7/10
Bear Mattress: $590-$1690
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It is smart to use customer data to understand the quality of products and brands. That said, it can sometimes be confusing unless you get the data from the whole field. Based on current customer data, these mattresses receive some of the highest satisfaction scores., which should help while reviewing mattresses.
Providing deep and even support is well-received by customers of these mattresses. These mattresses help with spine alignment while giving all the benefits of lasting comfort.
If you sit on the side of the mattress in the morning, this mattress should do well providing resistance and not faltering under weight, which means it is a favorite for those with mobility or joint issues.
Bowling Ball & Density Tests
These mattresses do great at showing off their even support in tests. Although the comfort layers provide a nice and cozy surface, the supportive layers below offer awesome support for your entire body.
Mattress shoppers are on the hunt for highly durable mattresses. However, with durability not always being the highest priority for companies, it can be a tough prospect to find a mattress that lasts. However, even with that being said, these mattresses have some good marks on durability. They will last between 7 - 12 years for the average sleeper. If you are bigger than average, you may find your mattress slightly less durable.
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Sleeper reviews can be hard to understand from a high level -- especially with all of the noise in the industry. Customers, unfortunately, don't always feel great about these mattresses. There are still customers that are very satisfied, but many others who are not. Make sure to read on to figure out if they will work for you.
There are some customers that don't feel that these mattresses do well supporting them. Though many enjoy the comfort of these mattresses, if you have wide hips and shoulders, make sure to do more research before purchasing.
For customers looking for good edge support, you may want to take a look at the reviews as these mattresses have mixed reviews about edge support.
These mattresses may not last as long as you'd hope. Some sleepers have had problems with feel and durability over a shorter than average time. If you would consider yourself larger or looking for something with lasting support, you may experience good comfort initially, but do a last check on the mattress specifications and return policies before purchasing.
This mattress is simply amazing! I immediately fell asleep and woke up nice and rested, no back pain what so ever! Like I said - amazing! I recommending this to everyone!View More Reviews
Took me a week to get my body use to the new bed, now it is amazing, I would suggest giving this bed some time before you make a final decision
My girlfriend and just got a Cal King and love it. Shipping was fast and the mattress is amazing. I should have done this years ago.
I was so excited to get my new Bear mattress, I know 2 people who have them and so I thought if they love them I'll get one. Worst 2 1/2 weeks ever. Woke up all night with a sore back and pain in my hips. But on the other hand my wife loved it. That's why I'm giving this a 3 star and not a 1, because I guess I like soft mattresses. This has about ...Read Morea 6 1/2 out of ten on the firmness scale which I thought was soft (it's not). I'm returned it and exchanged it for a softer mattress... Which I love. Best night sleep I've ever gotten, and she still loves it too. Read Less
My fiancé and I are not athletes by any means, but I'm a light sleeper and he moves around A LOT. We loved the fact that this bed had almost zero motion transfer. It's done wonders for me in getting a full nights sleep, and my fiancé loves it too. The only thing I'd say is that we wouldn't have probably found this company without watching review videos first. They seem to market to athletes a lot, but honestly this will work for anyone. Also the upgrade from a queen to a king is incredible. Thank you bear! We are customers for life.
But after owning this for around 3 months, I have to say that this is the most comfortable mattress I've ever slept on. I used a Tempurpedic for a while, and I find the firmness of this mattress to be much better. This mattress may be too firm for some and too bouncy for others (I wouldn't want to try the bowling ball and wine glass test), but for me it seems to be just right.
We were hesitant to try the box memory foam mattresses at first, but after doing some research we decided on the bear mattress. The purchasing and delivery process was informative and quick. Setting up the mattress and foundation was very easy. My husband and I have slept very well since getting the mattress. I used to wake up in the middle of the night and toss and turn for hours before falling back asleep. I have slept through the night in a deep sleep for the entire month that we've had our bear mattress. We are very satisfied customers!!
I am so glad gave this mattress a try! It took me about a week to adjust, but have been sleeping better than I have in a long time. Just the right blend of firmness, support and it really does conform to your body.
As advertised this is a very comfortable bed. The only thing I have trouble with is that I lay too long in one position on my back it can be uncomfortable but I don't think it is the bed
Very comfortable bed! Relieved my shoulder and back pain within a month
Great mattress! Especially for the price. Sleep soundly and can’t tell when my husband gets out of bed. Mattress is firm yet molds to your body! Love it!
Bear mattress has been a great experience. It was so easy to order, came in just a few days and was very easy to set up. Now the mattress- super comfortable - just the right firmnes. I would definitely recommend and buy again!
Love this mattress. I am a very warm person and I have to say I love being cool all night long. We even bought the pillows and they are amazing. I would have to say I feel the mattress for me is a bit on the firm side, so it did take some getting used to. But overall it has exceeded my expectations. And what's even better is its wife approved..... She loves it!
Great mattress, comfortable and supportive. I love it
Great, comfortable bed.
To be honest, after the first night I was ready to get rid of it! It was extremely firm and my husband urged me to give it time. Now after a few weeks, it’s great! I didn’t think a mattress that came out of a box would be that comfortable. It feels firm to the touch, but once you lay down you’re transported to a cloud. Love it!
I've loved my bear mattress! It does not sleep warm at all. Sleeps cooly like a traditional mattress. The mattress is soft to the touch but very supportive and firm. I have not woken up aching since I got my Bear. Worth every penny!
exceptional mattress/foundation. Has helped my sleep immensely
I bought my son the Bear Mattress and he is so happy he hates to get out of bed to start the day. I think the bed is amazing also and may get one for myself.
Great mattress! Sleeps really well and I love how cool it sleeps. I hope it never wears out but if it doesiwill buy another Bear!!
It's a little firmer than I expected at first, my wife too. But after a few days you adapt to that and it really is a comfortable mattress. Love how it give that memory foam contour without that memory foam grab.
We love our Bear Mattress! It was super easy to set up, and super comfortable. It took a week to get used to, but after that we have never slept better.
We were looking for an affordable memory foam option mattress and wanted to upgrade to the king size! Definitely very happy with our purchase! Easy to set up and comfortable from the first night. My husband I noticed we slept a little “hot” the first few nights we had the mattress. We got use to it in about a week or so and have been enjoying it s...Read Moreince! (we live in San Diego so the weather doesn’t change too much) Good price and great quality! Read Less
If you like a firm mattress, this one is for you. I was very pleased with the price and delivery. The mattress is also very nice, it's just too firm for me. Unfortunately, I will be returning it.
The mattress has been great. The best mattress I've ever slept on. My big thing was the ability to dissipate heat while I sleep. if it could live up to that promise, I knew it would be perfect for me, and they actually pulled it off. Who needs a $3-5k Tempur Pedic? Get a Bear and you will not regret it. Evander Smart Founder of Bitcoin University
I used to prefer sleeping on a rock hard Select Comfort mattress. The Bear Mattress felt a little soft initially, but I got used to the memory foam feel. It provides good lumbar support and sleeps relatively cool.
I don't really know what I expected honestly, but I'm not disappointed! For the first time in years I woke up and walked to the bathroom. I didn't hobble. I didn't take a few minutes to work through the soreness. There was no soreness!! I've also been on the hunt for a good pillow for years and this is it! No neck pain and keeps me cool. I have a very physically active job and crossfit at least 3 days a week. This mattress totallt aids in recovery
Found this mattress by luck online. Purchased it for my son after many failed attempts and he loves it; hasn’t slept this comfortably in a while. Highly recommend the company and the mattress, trying to convince my wife to get one for us.
I’ve been sleeping on this mattress for a month or so now, and I love it! I originally got it for our spare bedroom, but we loved it so much that we moved it into the master bedroom! Very easy delivery, fun to open up, and the mattress is awesome! Did I say that I love it?
Love it!!!! Haven’t slept this great in a long time!!
We're very happy with our bear mattress so far! Sleeping great and it doesn't hold the heat like our old Tempurpedic did.
I haven't had an amazing experience, but I'm still hanging on. My other mattress was giving me back pain every night. Since I have slept on the Bear it has only slowly been getting less painful to sleep at night. I don't love how the edges completely sink when I'm sitting on the edge of the bed -I practically slide right off. I'm still waiting thi...Read Mores one out to see if it holds up or improves more long term. ??? It's fine, but not great. Read Less
My Bear mattress is the most comfortable mattress I have ever slept on. It definitely helps with my chronic lower back pain. The price is also so much less expensive than comparible mattresses
I purchased the king size Bear mattress and have been sleeping cool. I have always been a hot sleeper. Wake up sweaty and hot. Restless nights as a result. Not anymore. Since getting the Bear I have slept cool! Sleeping cool means better nights sleep for me. Very comfortable too. A great product at a great value. Sleeping cool and sleeping longer now! Loving it!!
The mattress seems to be of high quality and good feel. I would put it in the same class of other mattresses of the same type (Casper or Leesa). While I'm not sure it's working for me (personal feel only), there is nothing about this experience that was particularly negative up to this point; I knew there would be a chance for this to happen buyin...Read Moreg a mattress sight unseen. 3 star rating simply because I don't believe I will be keeping it, although I think I'd have similar results with the other ship to home style foam mattresses. Read Less
This is the first mattress I’ve ever invested in. It took me a couple days to adjust to it and now it feels like a perfect match. I’m use to mattresses being really bouncy so it’s a nice change. Definitely worth it. I also purchased the bear box and mattress protector.
I love my bear! As a side sleeper I determined I needed a bit more cush so I added a 2” foam latex topper and a quilted mattress pad. With these minor adjustments I now have the bed perfect for me. The firmness level of the mattress is probably perfect as-is for back and stomach sleepers. With this purchase I upgraded from a traditional spring, queen size to the Bear cal king. I’m tall - 6’2” - and I am celebrating that my feet no longer dangle over end of bed. I find the foam technology far superior to the spring type. I made my own platform out of pine boards.
We like our new mattress. However it says its a queen size and it is smaller than our queen bed frame fairly significantly. It is comfortable and a little softer than I thought.
Great bed for in between soft and firm!
The bear mattress is extremely comfortable. I have no complaints so far. It’s a perfect mix of firm and plush. Before the bear mattress, I was waking up with backaches. These backaches have completely disappeared and I look forward to a great night sleep every evening.
Great experience buying a mattress. Knowledgeable, helpful, and not sales-y at all. There's a huge selection, but Johnny was able to help us narrow it down quickly based on our preferences and needs. Prices are reasonable (especially when you buy when there's a deal going on). We made our purchase at the end of the day, and the mattress was delivered (free) the next day without a hitch. Highly recommend!View More Reviews
Read the returns policy very carefully. We bought a $2000 mattress here 7 months ago. We carefully selected it in the store and it was delivered the following day. The first night we slept on it the mattress felt as hard as wet sand. I rang Ortho the next day to say I hated the mattress and wanted to exchange it. They told me to check the 'Comfort Guarantee' on the invoice. The customer must sleep on the mattress for 30 nights before exchanging it and there will be an additional $100 delivery fee and a 20 % restocking fee, bringing the cost of our mattress to $2500 (now that is getting expensive). I told them I thought the mattress in the store was much softer than the mattress we were sent. They told me mattresses in the store had softened over time and so would mine. I thought why bother trying a different mattress in the store if the sample mattresses are so different to the delivered mattress? $2000 is a lot for a mattress but $2500 is seriously expensive and out of my price range. Now 7 months have passed and I still hate the mattress and it still is very hard and hurts my shoulders and neck. I wish we had bought from a store with a more generous returns policy.
I had purchased a queen size mattress from Ortho (Culver City, CA) in August of this year. For a long time (since I purchased it) I have been experiencing severe back pains when I wake up in the morning. At first I thought it was because of my pillows or because I may not be sleeping correctly, but after changing the pillows the pains till remained. I consulted a doctor and he told me that it could be because of the mattress! Now, after trying the same pillows on different mattresses and sleeping on that mattress without any pillows, or I would say all possible combinations, I think the problem is with the mattress. When I was at the store, the salesman was not at all helpful. I was there with my friends and all the time he was talking to his colleague while we had to figure out what mattress should we purchase to get maximum comfort. We had to ask for him every time we had a question. Besides, before purchasing the mattress I asked them if there were any exchange or return policies and the salesman told me that the mattress was neither exchangeable not can be returned! Which means that if the mattress doesn't suit you then there's no way you can exchange it with, probably, a better and expensive one and you are stuck!! I have spent over $400 on the mattress and now I cannot exchange or return it. I just wanted to mention that inspite of the poor customer service at the store I bought the mattress and I will say that this was THE WORST $400 I have ever spent in my life.
Went to get a new bed because it was time to move beyond the queen size mattress. I've bought two other mattresses in the past 4 years and this was the best experience by far! Dan was very knowledgeable and respectful and didn't give off that annoying mattress sales hustling vibe I have experienced at other places. We even left after choosing the mattress to just be sure by visiting other stores and that only confirmed that this ortho store was the best place to buy from. Only reason I gave 4 stars instead of 5 was for the range of selection behind their internal brand, but even that was good just not ideal.
Four years ago I replaced my very long term Ortho Cal King Extra firm. It had a 25 year warranty and I had it for about 28 years. I loved that mattress for years and years and wanted to replace it with another, only a Queen based on the space now available. I went to a store in WeHo, CA, listed as an Ortho store and bought what the representative said would be closest to what I'd had and the price would be about $1,500.00, 50% higher than the one being replaced. We’ve had a lot of inflation in the intervening years so I shrugged and said, 'Ok.' I bought it. It was nothing like the one being replaced, much too soft. After about 18 months there started the development of a depression in the part of the bed where I sleep. That depression now requires SEVEN towels to raise the hole to the point where my back is not severely distorted. This is far worse than the Kapok mattress I slept on as a child. The reason for the original Ortho was on the suggestion of the surgeon after a reconstructive back surgery. It worked and I slept wonderfully on that mattress. This new one has a 20 year warranty, full replacement up to five years. I ask you, why would I want to replace it with another expensive piece of junk. I feel very ripped off and would like to know what happened to the products Ortho used to make? In the introductory comments there is mention that Ortho basically is a budget mattress. According to the Individual styles with commentary it would appear that they do have more lower end products than I'd known, but while it might not be the highest end unit on the market, I certainly do not consider $1,500.00 in the budget range. If you are considering an Ortho mattress I would strongly urge you to spend your money on something else. Sign me, "Oh, my aching back!"
This place is a fraud..... I purchased a mattress set paid $1,500.00 for it less than 3-years ago, and the mattress is worthless! I was given a 10-year warranty, which is worthless. I called to get the mattress set replaced since it suppose to be under warranty, because the mattress is sagging, when we sleep you sink into the mattress, which causes us to have back aches and sleepless nights, plus it's difficult to get in and out of bed since you sink in. When I called they said I had to pay $60.00 to have a third party inspector come to my home and inspect the mattress, so I paid since I had no choice, it took 3-weeks to get an inspector to come to my home to inspect the mattress, they I get a letter saying my claim is denied. They do not stand by their warranty, dishonest company.
I have been shopping for a mattress and have visited several stores. Johnny here was the most knowledge and courteous salesperson I have seen in all the stores. He took the time to really understand our needs and concerns and did his best to address them. I would definitely recommend him.
Adam was fantastic he is a wonderful sales man and a great person. You should ask for him anytime you go. He bent over backwards to meet our needs.
My husband and I walked in not knowing what to expect we were greeted by Cliff he listened to our needs made several suggestions was very knowledgeable and helpful. We walked away with a great mattress and very happy with service.
Great mattresses. Great service. I can't say enough great things about ortho mattress. Its a family owned business and even though I am in the military and tend to go to the Navy Exchange I will never go there for a mattress again. Pricewise the better deals and better mattresses are here. Navy Exchange had unknowledgable sales people. The location and delivery is convenient and quick
Just bought a mattress with Bernard at the mission valley location. I was shopping around all day at various places, Jerome's, Macy's, etc but found the best deal here. Not only did Bernard spend time going over the various types of mattresses but he also asked questions to ensure it was the right mattress for me. It was a very comfortable and non sales approach. I recommend you stop by and ask for Bernard if you're shopping around, give them a shot!
The salesman was awkward, condescending, and eventually insulting. He spoke to us like children... He would have never treated us like that had my husband been there. Most uncomfortable sales experience in which I have ever been involved.
Adam was vary helpfull. He got us set up with the best matrices I have ever been on. Got us set up with delivery and protection. This was the best experience of purchasing a mattress or any other furniture in my life time. This man was so friendly and nice, he realy helped us out on getting everything we needed.
I was very happy with their salesman Adam. He is both knowledgable about mattresses and a very likable guy. I felt at ease making my selection and not needing to go to other stores to shop further. There was never any pressure and he worked with me on the price. The delivery was on time as promised. I recommend Ortho and cheers to Adam! ... thank you.
Great customer service. Manager Michael goes out of his way to help and is very knowledgeable on different options. Shop when holiday sales are happening for the best deals.
Great costumer service and great variety of quality products. Michael was very helpful and friendly.
Purchased a mattress and 2 pillows. Do not purchase pillows here! The pillows are the worst. Felt like we were sleeping on rubber tires. They are unusable. I talked to the corporate office and they said I could pay to ship the pillows to corporate office and if there is a defect they would send replacement pillows. I already payed $200 for the pillows and refuse to pay for shipping to their corporate office. They would not honor paying for the UPS shipment. Hope no one else buys pillows from Ortho Mattress. Go to Sleep Train!
As soon as my husband and I walked through the front doors we knew this was going to be the right place for us to get our mattress. there was a very welcoming atmosphere and Scotty was one of the nicest guys ever! ! He really knew everything about mattresses! ! He gave us an incredible deal as we are newlyweds and we will definitely be coming back and referring family and friends. great place great customer service TAYLOR & GEOFF
If you're looking for a great mattress with phenomenal customer service, look no further! This place is the absolute Best! Michael and Joshua are knowledgable, genuine, and patient. They truly have your best interest at heart. Best mattress buying experience .
Ok, here's what's gonna happen. After endless nights, weeks, months, even years of sleeping on a sub-par mattress you're gonna take the leap to get a new bed. You're going to go to Ortho Mattress. You're going to ask for Karl. He's going to be incredibly knowledgable on all the different types of mattresses and beds out there. You're going to try different beds in the store, possibly to humor yourself with due diligence. But really none of that is going to matter because the mattress that you want is the Stearns & Foster Villa Julietta. You're going to melt into this mattress. It's like nothing you've ever experienced before. You're going to look at the price and think, "I can't afford this." Then you're going to mention this review and ask for the "special Karl price". He's gonna take care of you. Within days your new mattress will be delivered and you will live happily ever after. The End.
Good store, very knowledgable staff. Mary was so insightful and caring. My latex mattress is the best and I have her to thank. She was very patient with me. Choosing a mattress can be difficult when you don't know anything about them! These guys know the biz well. Very impressed. I'm extremely happy and I sleep awesome now :) I may go back for the adjustable addition one day.
Came in to browse mattresses as mine was totally ancient and needed to be replaced. All the employees were very helpful here, but adam ended up giving us a great deal that we couldn't refuse, so we ended up getting a mattress that day and didn't need to shop anywhere else! Thanks Adam!
Excellent service from Michael! He walked me through a selection of mattresses for our guest room and I found the perfect one in less than 10 mins! Highly recommend!
Great selection of mattresses and knowledgeable, friendly staff. I highly recommend working with Danny who helped me choose the perfect bed. He listened to what I was looking for and matched the perfect mattress accordingly. He did not up-sell me on an expensive mattress, in fact, he recommended I buy the mattress Ortho manufactures- which I did. They have great prices! He was honest and weighed the pros & cons of the various mattresses. They offer free delivery and free hauling of my old mattress. My sister had previously bought her mattress at this exact Ortho and had a great experience. I will gladly recommend this Ortho location to friends & family.
I've bought several beds from this location. I wouldn't go anywhere else for my mattress needs! PROs: Just bought my second iQ mattress from this store. By far best customer service that you could ever expect! The salesman "Scotty" was extremely knowledgable on all items in the store. We discussed exactly what we were looking for and he knew the perfect mattress for my wife and I. We bought one mattress set 2 months ago and loved it so much that were buying another set for our mom for Christmas. If you need a new mattress, pillows, or bed frames this is the BEST PLACE TO GO IN SAN DIEGO! CONs: Zero!
This place is great. Had the best customer service from Michael. Highly recommend this spot for a mattress
Excellent service here so happy with our purchase! Adam Pennington helped us out and he answered to our 100 questions, let us lay on every mattress and ultimately his initial suggestions were the best fit for us! Super fast service, worked with out budget and stayed at closing to finish up with us. Highly recommend!
Never thought I would rate and write a note about a mattress purchase, however, we received exceptional service and it is worth it to let others know of a great experience. Mike, the manager of this mattress store helped me months ago and explained in detail the features of the final three I was considering. He explained the pros and cons of each and I went with one that just felt better in the store. He said the only advantage of the one I didn't go with was that it stayed cooler at night and with the "good night sleep guarantee" I could exchange of not completely satisfied. I always wonders how genuine that promise was and sure Enough I ended up feeling warm at night and put the guarantee to the test. When I went back, Mike was there and was very receptive to my request to exchange and even had me try the one I wanted again to see if I still liked it. He said no problem Abd in fact that it was great sleep that he wanted for customers and that it was not inconvenient at all and that he was happy to exchange at the very small stated fee I. The guarantee. Kudos to ortho mattress for that policy and for Mike and his store for making it a pleasure to do business. Will shop there again next time needing a new mattress.
We seriously needed a new bed! We wanted a cool, fairly firm bed at a reasonable price. My husband is a back and side sleeper. I am a stomach and side sleeper. We had our work cut out for us... We went to the store on Camino de la Reina to check things out. That is when we met Scottie Beason! He is extremely knowledgeable, asks a lot of questions regarding sleep position and pointed us in the right direction. We are thrilled with our pick and are sleeping so much more comfortably! Lastly, I want to mention the two delivery men (Rolando and Brian) who went out of their way to set up the bed and remove our old bed. They were neat and thorough and very friendly.
I really enjoyed picking up a mattress here. They were quick and efficient with all of the choices. I needed a mattress immediately and didn't have a long time to spend in the store. I was in and out in less than an hour and I have an amazing mattress. I am so satisfied. Michael is a great person to talk to if you come into the store!
This is my second Ortho mattress, and the deal this time was just as great as last time! Adam worked with us for an hour to help us pick out the proper softness. Such a good experience I've even considered getting mattresses shipped from here to my family up north for my sister/her husband and my mom.
A lot more variety than other stores. Easy, a little more than we expected to spend but they helped us out a lot.
I went to this store because of their Sales tax promotion and the need for a more supportive mattress. Scottie was super helpful and answered all my questions to my satisfaction. So I sent my girlfriend over since her opinion really mattered the most. She met with Karl and found the right fit. I went back a week later and made the purchase that afternoon and it was delivered that evening. Now that is service! Highly recommend this shop. The delivery crew was super nice and cooperative. They even covered our old mattress in plastic in our garage, since we were donating it that weekend. Took about 40 minutes from beginning to end. My only complaint is there is a larger space between the head of the mattress and the headboard, so our pillow tends to fall into the gap after returning it from incline to flat. But that is minor at best.
A pretty big showroom with a wide selection of mattresses and very helpful salespeople. There is a parking lot located on the side of the store so no need to drive around looking for parking. You should be able to find a mattress that suits you. As we walked in, we were overwhelmed with the variety of mattresses and what the differences were. Mary helped us decipher what kind of mattress was best for us. She was knowledgeable, friendly, and very easy to talk to. She knew everything about the different mattresses and what kind of mattress fit our needs (taking into account back problems, etc.). She was comfortable and not pushy at all. We were able to get a very good deal on a mattress and felt comfortable with our purchase. They have a generous return policy and warranty. Delivery was free and the entire purchase was just very comfortable and easy. We will be returning for our next mattress purchase.
This was my first mattress buying experience and I'm very satisfied with my visit. Adam is very knowledgeable, non pressuring, and really helps you pick the right mattress for all of your comfort and financial needs! Thank you!!
They delivered the mattress and set it up. I told them it was set too high off the floor. They told me to try it and they would return and adjust it if I still felt it was too high. Well it remained too high. When I called the store they said it would cost me $120 to have them return and adjust it. I complained and they agreed to charge $65. The bed was over $ 4,200. They were in a hurry to get back home and did NOT TELL ME IT would cost me over $120 to have them return. Otherwise I would have insisted they set it up correctly in the first place. The manager acted like it was a big favor to charge me half to return. They also told me I should go buy special adhesive to attach the headboard as they didn't believe the included hardware would work. The customer service at this store sucks. Once they have your money it's very difficult to cancel. Go to any mattress store except this one.
I been shopping for a mattress for a couple of weeks now. Stopped by at Jeromes where I had an amazing sales guy spend over an hour educating me on mattresses, then went to mattress firm and thirdly went to ortho mattress with a guy named Alex. The guy didn't spend 5 minutes with me explaining nothing but rather half ass answering questions and after those 5 minutes he starts pressuring me like crazy that I needed to walk out with a mattress sold by him before I left. This guy has shit for brains! I won't even go back to Ortho mattress or consider them for anything. If they have a sales guy that is so crude and clueless and wants to force a sale when he hasn't spend any time educating me, the only thing he did is shit talk Jeromes and Mattress firm but gave zero technical data about why I should buy from them other than I've shopped enough and should buy their mattresses now. What a crude ignorant buffoon! then when I told him to give me his business card he got all upset and said don't bother ... what a jack ass! ... its hard to pick a mattress by lying on one for a minute but at least the Jerome's guy was a perfect gentleman and educated me rather than pressure me after 5 minutes in the store! ... this guy Alex reminds me of those meat heads that buy a girl a drink in the bar and think they are going to get laid after a 5 minute conversation! lame lame lame!
Loved our experience at Orho mattress today. Scott was super helpful, gave us a great deal, and provided great customer service. This was our second purchase at this Ortho location and my wife and I couldn't be happier with the experience. Can't wait for our mattress to get delivered on Monday. Highly recommend Ortho mattress and especially this location.
The salesman here was terrible. A thicker, bald guy, he was heavily pushing the temperpedic mattresses so much so that he wouldn't even answer questions about the other types without steering the conversation back to temperpedic. He would give no info (which were soft, firm, number of springs whatever), The only things he had to say about other models were reasons why they were a bad idea. Finally it started to feel like a waste of all of our time so I directly said 'We don't want a memory foam mattress.' He then immediately stopped speaking or making eye contact with me and spoke only to my husband, going so far as introducing himself and shaking my husband's hand while making no effort to shake mine! He asked my husband about our budget and when my husband gave him a number (less than a temperpedic) he began pushing the store brand memory foam mattress. When my husband didn't appear to be interested the salesman then stated that if it was a price issue we really did not need a king size and that a queen size temperpedic would be all we needed because we would be moving less because of how restful they are. Seriously?! As someone who has sales experience I understand that there were two things he was probably going for- the fat commission from a temperpedic and the points he received from his store for selling their brand. As a salesperson I can also tell you that when someone isn't interested in what you wish they would buy you suck it up, move forward, and show them something they could be interested in. This guy didn't even pretend to care about what we were interested in. And honestly I'm not sure there was anything I could've been interested in buying because the he was such a turn off I got out of there as soon as possible. I strongly suggest the sleep train right across the street for more options and better service.
We had a great experience at Ortho onWashington Blvd in Culver City. Our salesperson was so knowledgeable and friendly. He was so helpful and answered all of our questions. We didn't realize the multitude of options when it comes to buying a mattress! We found a great mattress thanks to Johnny Sawyer (I think that was his name). Never met a better salesperson! Very nice and genuine. Would highly recommend !