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Browse Banner Customer Reviews

Definitely recommend going here if you're looking for a mattress

Definitely recommend going here if you're looking for a mattress! My husband and I were helped by Misty and she was so pleasant and genuinely wanted to help us. Misty was very knowledgeable about the products and my favorite part about her was that she wasn't pushy and knew when to walk away and let me and my husband discuss our options. She even got our 5 month old son to enjoy himself! Towards the end of our visit Julian stepped in to help us while Misty was busy and he was also a pleasure and super helpful and VERY honest. Overall we had a great experience and walked away with a mattress we can't wait to try out!

Update

Update: my husband and I tipped our mattress to rotate it and something broke away from the bottom of the mattress. I called the warranty line and they told me if we move it at all we aren't covered. This is NOT normal and NOT our fault. Not happy. This is not okay.

I went in a few days ago, I was very impressed

I went in a few days ago, I was very impressed with the service given to me. Along with great prices. 100% satisfaction. Can't wait to tell my family and friends about this place.

Julian assisted myself and my wife

Julian assisted myself and my wife. He was super awesome and helpful. He answered all of our questions and was patient with us. I would definitely recommend going there if you are in the market for a mattress.

Kenny and the team at Banner Mattress took very good care of us

Kenny and the team at Banner Mattress took very good care of us. We visited 3 mattress stores and came back to Banner. We found the mattress we liked and received same day delivery. Friendly sales associates and staff. Very accommodating to our needs and requests. UPDATE: Delivery was less than stellar. We were given a delivery window of four hours, 4PM - 8PM. I had to call Banner Mattress at 8 to get a delivery update because I did not receive a call from the delivery folks. Status was delivery would be there soon. Delivery guy calls at 8:30PM to say it would be 30-40 minutes. Seriously?? A 4-8PM delivery turns into a 10PM delivery? Not pleased about this.

Amazing help with great customer service

Amazing help with great customer service! Super helpful and patient with us in finding the perfect mattress, pillows, sheets, everything! Julian was friendly, helpful, informative, and overall had great customer service here. I would recommend everyone to buy their mattress here.

I give Banner Mattress in Victorville a 5 star review

I give Banner Mattress in Victorville a 5 star review... The Sales Rep. Mo was Awesome.. He asked use how we sleep , what our needs were an took use through the show room an put use in beds that would fit our needs... Thank you Mo you have Great! Customer Service!

Great customer service

Great customer service. The sales man was very helpful and found me what I was looking for in a timely manner. Would recommend this store!

Choosing a mattress was an easy process at Banner in Redlands

Choosing a mattress was an easy process at Banner in Redlands. Bob answered all my questions and directed me to the perfect mattress for my mom. I'd definitely shop here again!

The Rancho Cucamonga Banner Mattress store provides great customer service

The Rancho Cucamonga Banner Mattress store provides great customer service. Moe assisted me today. I left confident I purchased the right mattress for me. I recommend this site and Banner for your mattress purchase.

Wow

Wow!! Brian at Banner is AWESOME. Takes the time to find out what You want and finds it Definitely somewhere and someone you want to visit.

Michelle is super helpful

Michelle is super helpful here at Banner Mattress. Thanks for everything and recommending the bamboo fabric.

Michelle was awesome

Michelle was awesome. She asked what I was looking for and was helpful for the perfect bed for my disc problem in my back. I tried out a handful of beds and found the perfect one. I'm glad they give you 120 days to try it out and the ten year warranty. My last bed I realized is 18 years old so I'm definitely due for another one. Can't wait to sleep on my new bed.

What fantastic service

What fantastic service. Michelle patiently steered us around a range of mattresses and beds after listening to our requirements. I have a chronic condition which makes it hard for me to get a good nights sleep, but she got us a great sleep solution and a budget answer for our guest room, plus free pillows and a floor model deal that beggared belief. We thoroughly recommend Banner Mattress and will be back whenever we need new beds.

My Fiance and I have been in desperate need of a new mattress

My Fiance and I have been in desperate need of a new mattress. We've been having a lot a back pain and it was just time for a new one. We had been shopping around for a few weeks. We honestly hated shopping for a mattress because its kind of like buying a new car. You want to test drive the cars but you don't really want to deal with the sales people. That's at least how we felt about it. We were prepared to to either A) Be completely ignored because we look pretty young or B) Be bombarded with questions and facts about buying a mattress. To our surprise neither one happened. Which was great. Julian greeted us very kindly and also gave us our space to look around and point us in the direction to what we were looking for. One thing I really thought was uncomfortable about looking for mattresses is the salespeople being at the foot of the bed when you're laying on the mattress. Julian gave us some time to ourselves and when we had questions he was more than helpful. The prices at Banner Mattress were very fair and they had a variety to choose from. We ended up purchasing a Sterns & Foster that same night. This is a miracle because usually it takes days for my fiance to make decisions, but he felt great about the whole experience. We even got some great pillows for free! Don't waste your time out there, just head over to Banner Mattress.

We had ordered a Purple mattress

We had ordered a Purple mattress, and it didn't work out for us, so we needed to find a new mattress. Stopped in at Banner and got a tour of a lot of different mattresses. Both Jeremy and Julian were very helpful. Within an hour, we had decided on their own brand of mattress. I like that they're family owned and their mattresses are made in Colton. I like supporting local businesses. They do in house financing, with 24 months no interest, if that's something you're interested in. They also throw in a set of free pillows or a free sheet set. Delivery was next day and prompt. They also have a 120 day trial period. It's not a money back return, you can exchange it for a mattress of equal or greater value, with a $99 delivery fee.

Awesome experience

Awesome experience! Great service! Thanks to Jeremy we'll be sleeping great for the next 20 years! Ask for Jeremy, he's the best!

Just had the best experience at Banner Mattress

Just had the best experience at Banner Mattress. Jeremy was such a great sales person. No pressure. Super knowledgeable! Not to mention kind. So excited we bought a mattress here. Its a local and family owned business. Win win! So happy and excited to get our new mattress.

I'm so please to say Julian Aguilera

I'm so please to say Julian Aguilera from Banner Mattress in Rancho Cucamonga has come thru once again, BEST prices, AWESOME products GREAT customer service. Thank You!!

We have needed a new mattress set

We have needed a new mattress set for quite a while now. With a Friday off work for Veterans Day and the promise of no sale tax with your mattress purchase we took the time to check out Banner Mattress in Rancho Cucamonga. After trying out several mattress and changing my mind once we found one we really liked. There was no high-pressure sales, just helpful customer service. We purchased the mattress protector as it gives you the satisfaction of being able to return your mattress within 120 days if you aren't happy with it. I'm sure we will love it, but if not it's nice to know it can be returned.

This Banner Mattress has great customer service

This Banner Mattress has great customer service! We've been returning customers and just bought another mattress from here! Julian has helped my family and I out with all our purchases. He's knowledgeable and honest and always works with your needs and budget! We'll be back soon!

Julian must have the best customer service

Julian must have the best customer service I have ever witnessed in a mattress store. He made our selection very easy. He was there to answer question after several trips to the store and over the phone. I am glad I walked in the store and found him. Thank you for making shopping easy. Gail

Jeremy was very helpful

Jeremy was very helpful and knows the Banner products very well. I was interested in the adjustable bed frame and after he showed me multiple options and how they work I chose the wireless remote option plus free delivery-the same day! Thank you Jeremy!!

After spending restless nights

After spending restless nights on our 3 year old mattress my wife and I decided it was time for a different mattress. Banner mattress was conveniently located near us, so we decided to stop in. Jose greeted us and showed us the different beds. Jose and his DM were great and very informative about the different mattresses available. We went with the Banner brand Anna, which my wife loved, and is very, very comfortable. Thank you to Jose and his DM(sorry I don't remember his name) for your friendly and informative service. Oh, and don't forget the pillows, very important as well.

Great service

Great service, price and quality mattresses! Thank you Julian for all of your help yesterday!

Purchase my 2nd mattress from Banner Mattress

Purchase my 2nd mattress from Banner Mattress. Rudy our sales guy was very professional and knowledgeable. Very happy with Banner Mattress.

Had an awesome experience here

Had an awesome experience here the Anna pillow top totally beat out the sleep number I8 we just returned in comfort! Kenny and Julian were awesome and truthful about what to expect from the models in the future.

Jeremy & Julian are really helpful

Jeremy & Julian are really helpful and made our shopping experience worthwhile. Got us a great deal on the perfect mattress for us, and a speedy delivery. Thanks again!

Jeremy and Julian were of great assistance

Jeremy and Julian were of great assistance on the selection of our mattress today . Thank you Banner Mattress!

When you walk in your greeted, they don't hound you

When you walk in your greeted, they don't hound you like other mattress stores. Julian was very knowledgeable about his products and took the time to explain the differences between the different mattresses we were looking at. Julian, helped us to make our purchase, and also took the time to actually go over the warranty and other information we need to know about our new purchase and what to expect during delivery.

So I have been waiting

So I have been waiting for the Memorial Day sale since Black Friday because I had my heart set on a tempurpedic mattress and wasn't able to get it last time because of my credit. HOWEVER, today I finally got the mattress and I'm very excited to try it out. I went in and was immediately greeted by Julian who was very helpful and genuinely listened to what I was looking for. He was honest and straight to the point which I appreciated. Not only was I approved in minutes, I had to put less than $100 down which was awesome. When we were going through the purchase process, another employee by the name of Jeremy was there and he was great as well, he joked with with my mom and I and just made the experience even more enjoyable. Just wanted to say you guys are awesome and i will definitely refer anyone that needs a mattress to you both specifically. Thank you again for everything !

Julian at Banner Mattress in Rancho Cucamonga was more than helpful

Julian at Banner Mattress in Rancho Cucamonga was more than helpful with his expertise on my recent full size mattress set . Thanks again Julian I'll highly recommend your store to my friends and family for all their future mattress needs.

Great customer service

Great customer service and they helped us find the perfect mattress also the delivery was very quick. Ask for Julian!

Banner Mattress is the place

Banner Mattress is the place to come for a great price and great customer service. I purchased my mattress here several years ago and just had my dad get his mattress here. Same day delivery and quality mattresses...reasonably priced. I will definitely be back for my next mattress purchase.

Had a great experience buying a mattress

Had a great experience buying a mattress with the salesperson Julian who was very knowledgeable. Will recommend to others!

I would definitely recommend this place

I would definitely recommend this place for anybody who's wanting to buy a new matress. Julian is very knowledgeable guy who helped me buy my mattress,he was able to give me a really good deal and through in some free stuff to. So if if your wanting to purchase a new mattress don't be shy and stop by Banner mattress in Rancho Cucamonga and as for Julian he'll take care of you..

Julian is really helpful

Julian is really helpful and well knowledge! We wanted the tempur-pedic but after testing the bed firmness, that isn't the best choice for my mom, So I ended up getting the Serta iConfort!

My boyfriend and I finally decided to get a new mattress

My boyfriend and I finally decided to get a new mattress and expected to check out several mattress stores. We started our search at Banner Mattress and ended up purchasing a mattress. Tom helped us find the perfect mattress. He showed us several options and was very knowledgeable so he was able to answer all of our questions. All in all a great experience.

This place is awesome

This place is awesome. I have purchased from here multiple times and each time I have the best service. Julian has always been very helpful and knowledgeable about the products.

Great experience

Great experience, couldn't be happier with service or mattress purchased. Thank you Julian you provided a great experience after a poor one at Danna's

Browse Tuft And Needle Customer Reviews

The upgrades to the Mint mattress

The upgrades to the Mint mattress addresses the few weaknesses of the standard T and N mattress. We have been extremely satisfied with both of them and have begun giving them to our kids

The comfort!

The comfort! I’m obsessed with my queen bed. I no longer have to try to fall asleep-it’s effortless!

ease

The ease of setup.

It's a very comfortable mattress

It's a very comfortable mattress. Soft with nice support.

The original mattress

The original mattress we purchased has exceeded my expectations. I have owned a big name foam matress before for twice the price. This matress meets and or exceeds that. Its nice to be sleeping well again. Easy to unbox, easy to sleep. Thank you!

Quality and comfort

Quality and comfort. They made a mattress that’s for the consumer at an affordable price. Best nights sleep I’ve had in along time!

Great product

Great product, fast delivery, easy purchase process.

The mattress is very comfortable

The mattress is very comfortable. However the mattress protector makes it seem more stiff and the jersey sheet son top of the protector makes that feel just as rough

Offer firmer mattress option

Offer firmer mattress option. Bring down prices of accessories like sheets and pillows.

They are all great quality

They are all great quality- from the mattresses to the sheets. I also love the simplicity of the product offerings. No one needs hundreds of options, just a few really great ones.

Nothing

Nothing!

The 100 day free trial

The 100 day free trial and the comfy but firm support and breathability of the mattress.

I just rarely recommend things

I just rarely recommend things. If it comes up, I will. The mattress is splendid.

Comfort

Comfort, quality and price are exceptional.

Great price

Great price and so comfortable

It’s neat

It’s neat and new!

Easy to order

Easy to order, fast delivery, easy to set up, well-priced, well rated by Consumer Reports (particularly like the top rating for long-term wear); but the best part is both my husband and I find it very comfortable. It feels firm, but is comfortable and there are no body stress points. A winner.

I’ve had back pain

I’ve had back pain ever since I got the OG mattress.

It is just perfect

It is just perfect. A good smooth, comfy but firm sleep. The mattress also stays cool. It is definitely just as good, probably better, than my old tempur pedic set. I am very happy with it. I initially had my reservations and thought I should get another tempur pedic set, even though the cost was so much greater. So glad I took a chance.

Very comfortable

Very comfortable and able to be assembled easily.

Ease of ordering

Ease of ordering, delivery and set up. Quality mattress. Love it.

Comfortable

Comfortable

I have already great products

I have already great products. I personally went from purple to tuft and needles

Unrolled into its seemingly full size

Unrolled into its seemingly full size immediately. All well wrapped to arrive pristine. A good night's sleep was available same day.

The comfort level is amazing

The comfort level is amazing. My sleep has been great. It feels soft and firm all at once. I am a side sleeper and it has made a huge difference for my hips. I have talked a coworker into buying one and my dad and stepmom. Plus I am buying one for my daughter!

Just the right amount of softness

Just the right amount of softness and support.

comfortable

Very comfortable

Excellent quality

Excellent quality with a great price. Free shipping and easy set up.

Quality

Quality

mattress

mattress quality is great.

great

The mattress was great from night 1!

Comfort

Comfort

Everything

Everything. It takes a little to get use to the change but after that it is awesome

Incredibly well packaged and presented

Incredibly well packaged and presented, very easy to assemble frame and support and best of all...the Mint was super comfortable from Day 1!

The mattress is very comfortable

The mattress is very comfortable and the foundation was easy to set up...

Comfortable mattress

Comfortable mattress. Getting in an out of bed with no noise, quiet mattress. Doesn't hurt side sleepers in the hips and shoulders.

The products are wonderful

The products are wonderful, it's the customer service that brings it all together and makes it special. As someone who is autistic and can get very easily overwhelmed the attention to care made such a difference for me.

Excellence quality

Excellence quality, fast delivery, great engineering of the mattress and platform, easy setup, attractive fabric covering, very comfortable.

I am warmer than I thought I would be

I am warmer than I thought I would be sleeping on the mattress. I also have a slight issue with feeling 'stuck' in a position. The height of the bed is also a bit too much, though I suppose it is more like the industry standard than what I had before. It is just that it barely fits in our bed frame, and if we had not bought the support box, it definitely would not have fit in our frame; we would have had to buy a new frame.

Comfort

Comfort and price