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Banner Mattress is a southern Californian mattress company that is popular in LA and surrounding locations. They also sell mattresses online, through their online store. They offer a variety of name brand mattresses, such as Beautyrest, Stearns & Foster, and Tempur-Pedic brands. They also manufacture their own mattresses for low pricepoints versus name brands.
eLuxurySupply offers much more than just mattresses -- they offer a wide range of home products from towels to rugs. It also is owned and run by veterans so if you're feeling patriotic, look no further. But how do their beds feel?
Based on our aggregated reviews and our scoring method, we recommend Eluxury Supply in this match up!
See Our Full Review of Eluxury Supply
Eluxury Supply: 8.6/10
Eluxury Supply: 8.6/10
Eluxury Supply: 8.3/10
No Back Pain:
Eluxury Supply: 8.7/10
Eluxury Supply: $370-$1165
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Getting to the bottom of customer satisfaction can help you distill the right choices for your next bed. Overall, customers give these mattresses mixed ratings. Some found them to be a super comfortable sleep, but others experienced restlessness. Read on to learn about the mattress specifics and hear from customers.
Getting good support from your mattress is important to getting a good night's sleep. If your mattress does a poor job supporting you, you are probably not getting the best night of sleep. All in all, these mattresses do offer good support at first, but some had issues with lasting comfort.
Most will find these mattresses to be fine for edge support, which is good for those that enjoy sitting on the side of the mattress. There still may be some dipping for those that have larger body types.
Mattresses may not last as long as they used to. Finding a mattress that lasts over 15 years is hard to find. But, finding a mattress that really is cozy for a long time can save you lots long term. Unfortunately, these mattresses get mixed reviews on durability. Many folks feel comfortable with their mattress and are happy, but others have issues with comfort on a quicker time frame than average.
Most customers feel quite comfy with these mattresses and they gave them high marks overall. Some customers, though, didn't feel as positively. If you are considering buying one of these mattresses, make sure to go over the mattress specifics below so you will know if it will align with your body.
Customers report that these mattresses are good at support. Though these mattresses aren't as supportive as a select few folks would like, most customers describe these mattresses as having the right amount of support.
Edge support is important for folks that need a little extra time sitting on the side of the mattress or sleep near the side of the mattress at night. These mattresses are well rated by most on edge support and they should supportive enough for most customers.
Bowling Ball & Density Tests
Bowling balls are useful to measure mattress firmness and support. These mattresses are well rated at providing even support across the surface, which means they should do well comfortably responding to your body.
These mattresses get mixed reviews from customers on lasting comfort. We are all on the hunt for mattresses that are going to last 10 years or more, but unfortunately not all mattresses last for the long term. If a mattress with mixed feelings on durability is on your short list, do a double-check on the trial and warranty policies and price to make sure that you are comfortable.
Check the Prices For Eluxury Supply: Get Today's Prices
Definitely recommend going here if you're looking for a mattress! My husband and I were helped by Misty and she was so pleasant and genuinely wanted to help us. Misty was very knowledgeable about the products and my favorite part about her was that she wasn't pushy and knew when to walk away and let me and my husband discuss our options. She even got our 5 month old son to enjoy himself! Towards the end of our visit Julian stepped in to help us while Misty was busy and he was also a pleasure and super helpful and VERY honest. Overall we had a great experience and walked away with a mattress we can't wait to try out!View More Reviews
Update: my husband and I tipped our mattress to rotate it and something broke away from the bottom of the mattress. I called the warranty line and they told me if we move it at all we aren't covered. This is NOT normal and NOT our fault. Not happy. This is not okay.
I went in a few days ago, I was very impressed with the service given to me. Along with great prices. 100% satisfaction. Can't wait to tell my family and friends about this place.
Julian assisted myself and my wife. He was super awesome and helpful. He answered all of our questions and was patient with us. I would definitely recommend going there if you are in the market for a mattress.
Kenny and the team at Banner Mattress took very good care of us. We visited 3 mattress stores and came back to Banner. We found the mattress we liked and received same day delivery. Friendly sales associates and staff. Very accommodating to our needs and requests. UPDATE: Delivery was less than stellar. We were given a delivery window of four hours, 4PM - 8PM. I had to call Banner Mattress at 8 to get a delivery update because I did not receive a call from the delivery folks. Status was delivery would be there soon. Delivery guy calls at 8:30PM to say it would be 30-40 minutes. Seriously?? A 4-8PM delivery turns into a 10PM delivery? Not pleased about this.
Amazing help with great customer service! Super helpful and patient with us in finding the perfect mattress, pillows, sheets, everything! Julian was friendly, helpful, informative, and overall had great customer service here. I would recommend everyone to buy their mattress here.
I give Banner Mattress in Victorville a 5 star review... The Sales Rep. Mo was Awesome.. He asked use how we sleep , what our needs were an took use through the show room an put use in beds that would fit our needs... Thank you Mo you have Great! Customer Service!
Great customer service. The sales man was very helpful and found me what I was looking for in a timely manner. Would recommend this store!
Choosing a mattress was an easy process at Banner in Redlands. Bob answered all my questions and directed me to the perfect mattress for my mom. I'd definitely shop here again!
The Rancho Cucamonga Banner Mattress store provides great customer service. Moe assisted me today. I left confident I purchased the right mattress for me. I recommend this site and Banner for your mattress purchase.
Wow!! Brian at Banner is AWESOME. Takes the time to find out what You want and finds it Definitely somewhere and someone you want to visit.
Michelle is super helpful here at Banner Mattress. Thanks for everything and recommending the bamboo fabric.
Michelle was awesome. She asked what I was looking for and was helpful for the perfect bed for my disc problem in my back. I tried out a handful of beds and found the perfect one. I'm glad they give you 120 days to try it out and the ten year warranty. My last bed I realized is 18 years old so I'm definitely due for another one. Can't wait to sleep on my new bed.
What fantastic service. Michelle patiently steered us around a range of mattresses and beds after listening to our requirements. I have a chronic condition which makes it hard for me to get a good nights sleep, but she got us a great sleep solution and a budget answer for our guest room, plus free pillows and a floor model deal that beggared belief. We thoroughly recommend Banner Mattress and will be back whenever we need new beds.
My Fiance and I have been in desperate need of a new mattress. We've been having a lot a back pain and it was just time for a new one. We had been shopping around for a few weeks. We honestly hated shopping for a mattress because its kind of like buying a new car. You want to test drive the cars but you don't really want to deal with the sales people. That's at least how we felt about it. We were prepared to to either A) Be completely ignored because we look pretty young or B) Be bombarded with questions and facts about buying a mattress. To our surprise neither one happened. Which was great. Julian greeted us very kindly and also gave us our space to look around and point us in the direction to what we were looking for. One thing I really thought was uncomfortable about looking for mattresses is the salespeople being at the foot of the bed when you're laying on the mattress. Julian gave us some time to ourselves and when we had questions he was more than helpful. The prices at Banner Mattress were very fair and they had a variety to choose from. We ended up purchasing a Sterns & Foster that same night. This is a miracle because usually it takes days for my fiance to make decisions, but he felt great about the whole experience. We even got some great pillows for free! Don't waste your time out there, just head over to Banner Mattress.
We had ordered a Purple mattress, and it didn't work out for us, so we needed to find a new mattress. Stopped in at Banner and got a tour of a lot of different mattresses. Both Jeremy and Julian were very helpful. Within an hour, we had decided on their own brand of mattress. I like that they're family owned and their mattresses are made in Colton. I like supporting local businesses. They do in house financing, with 24 months no interest, if that's something you're interested in. They also throw in a set of free pillows or a free sheet set. Delivery was next day and prompt. They also have a 120 day trial period. It's not a money back return, you can exchange it for a mattress of equal or greater value, with a $99 delivery fee.
Awesome experience! Great service! Thanks to Jeremy we'll be sleeping great for the next 20 years! Ask for Jeremy, he's the best!
Just had the best experience at Banner Mattress. Jeremy was such a great sales person. No pressure. Super knowledgeable! Not to mention kind. So excited we bought a mattress here. Its a local and family owned business. Win win! So happy and excited to get our new mattress.
I'm so please to say Julian Aguilera from Banner Mattress in Rancho Cucamonga has come thru once again, BEST prices, AWESOME products GREAT customer service. Thank You!!
We have needed a new mattress set for quite a while now. With a Friday off work for Veterans Day and the promise of no sale tax with your mattress purchase we took the time to check out Banner Mattress in Rancho Cucamonga. After trying out several mattress and changing my mind once we found one we really liked. There was no high-pressure sales, just helpful customer service. We purchased the mattress protector as it gives you the satisfaction of being able to return your mattress within 120 days if you aren't happy with it. I'm sure we will love it, but if not it's nice to know it can be returned.
This Banner Mattress has great customer service! We've been returning customers and just bought another mattress from here! Julian has helped my family and I out with all our purchases. He's knowledgeable and honest and always works with your needs and budget! We'll be back soon!
Julian must have the best customer service I have ever witnessed in a mattress store. He made our selection very easy. He was there to answer question after several trips to the store and over the phone. I am glad I walked in the store and found him. Thank you for making shopping easy. Gail
Jeremy was very helpful and knows the Banner products very well. I was interested in the adjustable bed frame and after he showed me multiple options and how they work I chose the wireless remote option plus free delivery-the same day! Thank you Jeremy!!
After spending restless nights on our 3 year old mattress my wife and I decided it was time for a different mattress. Banner mattress was conveniently located near us, so we decided to stop in. Jose greeted us and showed us the different beds. Jose and his DM were great and very informative about the different mattresses available. We went with the Banner brand Anna, which my wife loved, and is very, very comfortable. Thank you to Jose and his DM(sorry I don't remember his name) for your friendly and informative service. Oh, and don't forget the pillows, very important as well.
Great service, price and quality mattresses! Thank you Julian for all of your help yesterday!
Purchase my 2nd mattress from Banner Mattress. Rudy our sales guy was very professional and knowledgeable. Very happy with Banner Mattress.
Had an awesome experience here the Anna pillow top totally beat out the sleep number I8 we just returned in comfort! Kenny and Julian were awesome and truthful about what to expect from the models in the future.
Jeremy & Julian are really helpful and made our shopping experience worthwhile. Got us a great deal on the perfect mattress for us, and a speedy delivery. Thanks again!
Jeremy and Julian were of great assistance on the selection of our mattress today . Thank you Banner Mattress!
When you walk in your greeted, they don't hound you like other mattress stores. Julian was very knowledgeable about his products and took the time to explain the differences between the different mattresses we were looking at. Julian, helped us to make our purchase, and also took the time to actually go over the warranty and other information we need to know about our new purchase and what to expect during delivery.
So I have been waiting for the Memorial Day sale since Black Friday because I had my heart set on a tempurpedic mattress and wasn't able to get it last time because of my credit. HOWEVER, today I finally got the mattress and I'm very excited to try it out. I went in and was immediately greeted by Julian who was very helpful and genuinely listened to what I was looking for. He was honest and straight to the point which I appreciated. Not only was I approved in minutes, I had to put less than $100 down which was awesome. When we were going through the purchase process, another employee by the name of Jeremy was there and he was great as well, he joked with with my mom and I and just made the experience even more enjoyable. Just wanted to say you guys are awesome and i will definitely refer anyone that needs a mattress to you both specifically. Thank you again for everything !
Julian at Banner Mattress in Rancho Cucamonga was more than helpful with his expertise on my recent full size mattress set . Thanks again Julian I'll highly recommend your store to my friends and family for all their future mattress needs.
Great customer service and they helped us find the perfect mattress also the delivery was very quick. Ask for Julian!
Banner Mattress is the place to come for a great price and great customer service. I purchased my mattress here several years ago and just had my dad get his mattress here. Same day delivery and quality mattresses...reasonably priced. I will definitely be back for my next mattress purchase.
Had a great experience buying a mattress with the salesperson Julian who was very knowledgeable. Will recommend to others!
I would definitely recommend this place for anybody who's wanting to buy a new matress. Julian is very knowledgeable guy who helped me buy my mattress,he was able to give me a really good deal and through in some free stuff to. So if if your wanting to purchase a new mattress don't be shy and stop by Banner mattress in Rancho Cucamonga and as for Julian he'll take care of you..
Julian is really helpful and well knowledge! We wanted the tempur-pedic but after testing the bed firmness, that isn't the best choice for my mom, So I ended up getting the Serta iConfort!
My boyfriend and I finally decided to get a new mattress and expected to check out several mattress stores. We started our search at Banner Mattress and ended up purchasing a mattress. Tom helped us find the perfect mattress. He showed us several options and was very knowledgeable so he was able to answer all of our questions. All in all a great experience.
This place is awesome. I have purchased from here multiple times and each time I have the best service. Julian has always been very helpful and knowledgeable about the products.
Great experience, couldn't be happier with service or mattress purchased. Thank you Julian you provided a great experience after a poor one at Danna's
Purchased mattress bc it was referred by a friend. In the past I wake up 5-10 times per night and last night I woke up once. So far so good but I will update again in a few months. Lastly, the two pillows that came with it are phenomenal. Best pillow I've used.View More Reviews
I'm a young medical student and normally sleep on anything. Bought this mattress based on the online reviews but my back was still hurting even after 2 1/2 months with this mattress. Now I'm sleeping on PuraSleep 10 Inch CoolFlow Memory Foam Mattress and feel much better.
The service was very good when I returned the mattress and without hassle.
I cannot express enough how much I love this mattress. I went from one of the old school cheap mattresses and since getting this one my husband and I sleep and feel better. The smell does go away and really isn't that bad in the first place. Definitely a silly deal breaker.
My husband is loving this mattress. Coming from a pillowtop, it is still a bit firm for me, but I am getting used to it. I definitely don't have the aches I did waking up before, but it is taking me some time to get used to the firmness of it when I fall asleep. Great pricing and customer service for the product and company it shipped from, though.
Mattress is fantastic, but when you read the warranty info, the 10 year warranty is useless. If you have a problem you have to ship it back at your expense. When it's shipped it's vacuumed to about 1/3rd it's size, and trust me you will never get it back to that size again. I've used it just 3 nights and got a fantastic nights sleep but they say over time some of the cells may not bounce back like a new mattress and that, is not covered under the warranty, hence the 4 stars. This is a replacement for a Sleep Number Bed I had that for 5 years before it went downhill so fast it was not usable. Well this mattress was only 1/5 the cost of the Sleep Number, I hope it will last at least 5 years.
We really, really wanted a king sized bed, but getting that big of a mattress up the steps of our old home would have been very difficult. We decided to try this mattress after all the good reviews. And we are THRILLED! It arrived in a box, very easy to take up the steps. We opened the box, took off the wrapping very carefully and it fit perfectly on our bed. The first night we were hesitant - it was a little spongy and not what we are used to then we got comfy...and it's been heaven ever since! It is the most comfortable mattress we have ever have. I would highly recommend this mattress to anyone and we will buy another when it's time down the road. Best nights of sleep in many years! Highly recommend :)
I purchased this mattress (california king) for my daughter who has back pain from an accident. She tells me it's changed her life! For the first time in two years, she's slept through the night and wakes without pain or stiffness. She told me,"It's so comfortable and supports my entire body Mom." The company is fantastic to work with. They truly embody the term customer service. I recommend this mattress unconditionally.
I can tell this is a high quality item, but is far too firm for me. This has been hurting my back something awful, and I've resorted to mostly sleeping on the couch until I can sell this and buy something else.
I was very hesitant to buy this bed initially. Everywhere I looked it said memory foam mattresses were the most comfortable. Our old mattress was due to be replaced and my back was really starting to hurt. At delivery it came in a box that seemed too small to house a king size mattress. I opened it up and placed it on our existing box springs and cut the wrapping. It quickly took shape. There wasn't much of a smell as I've seen reported about other memory foam mattresses. Within an hour of unwrapping it we were sleeping on it.
It's been 3 months and I don't have a single complaint about this mattress. The company that makes it has reached out to us on several occasions to check on our satisfaction with it.
You can't go wrong with this one.
Love this matress. I sleep so much better. Keep in mind the package does come smaller tHn the actual size and expands. Love the cover that is washable. Love the way it supports me and is able to feel soft also.
Ok - so this was the special of the day the day I bought it and I was skeptical because who buys a new bed online? I ordered the recommend frame to go with it. Our previous bed was a queen size, but the dogs take up so much room, we decided we needed a bigger bed. We are used to the traditional box springs and mattress beds, so this was a new venture for us. Our old bed was about 9 years old.
First night - lots of adjusting to the new bed for us, but dogs were thrilled to have more room to spread out.... Firmer than the last bed and we squirmed a lot trying to figure out whether we loved it or not, but didn't wake up stiff or sore. Second night - slept like two babies, woke up feeling rested. The rest is history folks. We LOVE LOVE LOVE the new bed.
I agree with the other reviewers, it is a firmer bed. However, firmer in the sense that it is a foam mattress and does hug and support you while you sleep. I'm a migraine sufferer and I always thought it was the pillow I used - so I went through a bunch of different types of pillow - turns out - I don't get migraines with the bed, so I feel it is because the old bed was too soft.
The company sent us a thank you note in the mail and it was a personal hand written note - which speaks to the customer satisfaction they work so hard to ensure. I was impressed.
Bottom line - we love the bed. If I ever need one for my spare rooms - this is the one I am getting. It's phenomenal. I recommend this company and it's products highly!!!!!!
This is a well made mattress from a company with great customer support. That being said, the mattress is much firmer than I had expected. We are almost 5 months in now and my wife can no longer sleep on it. We hoped it might break in or that we would get used to it. Hopefully this review will help others know that you should give it a few weeks but if you think it is too firm, you should return it while inside the return window.
Bought in June, sat in the box in my hall 'til Thanksgiving when my son could help me set it up... now fabulous! The shipping and packaging is really quite ingenious. Yes, it inflates like a raft when you open it, so be warned. The paperwork provided indicate a company that is all American, and one I am proud to purchase from. The quality of the actual mattress is wonderful. I am 57 and SO is 65. With the age comes aches and pains and this mattress helps us sleep so much better. I have always wanted a foam type one and this might be the best thing ever bought by me on Amazon! With my Prime, I do order frequently... I LOVE THIS! Buy and you won't regret it. LB
I wasn't sure how buying a mattress on amazon would go but I couldn't have asked for a better experience! This bed is super comfy and with all of the company guarantees, I felt like I could take a chance on it. I even received a *HAND WRITTEN* thank you card from the company after my purchase. I have recommended them to friends and family and absolutely love this bed (Note: I formerly had a comforpedic bed so I was already used to sleeping on one.)
5-star as foam. 4-star as gel. It's a very nice soft foam bed, but I didn't notice that the gel improved it any from the regular foam-topped-with-memory-foam that I've bought elsewhere. It's not as soft as the Sealy gel memory foam I tested in a local store that cost somewhere around $1200-$1400). I had hoped it would be that soft. Not everyone is like me, however, to like beds that soft (I know such a person), and most people will be highly happy with this bed. If you read the reviews of other foam beds and you'll see how happy people are. If we're rating it as a plain foam bed, this is a 5 star bed I know you'll love. I just didn't notice that the gel adding anything for softness. It certainly could be adding a comfort factor for cooling. We only tested it 2 nights before switching back to our old bed combo that has a layer of memory foam on top of a combo foam/memory foam mattress. This one will be used for our guests and I know they'll love it.
Pretty comfortable. We never really noticed much of a smell from it.
1. Price is reasonable compared to other memory foam mattresses.
2. Shipping from Amazon was painless.
3. Overall pretty comfortable.
4. Isn't super hot when you sleep. We had a memory foam topper on our old mattress and it was super hot to sleep on, this one isn't.
1. Not quite "king size" the mattress is about 5 inches shorter than our previous king mattress so it fits our box springs and frame a bit odd.
2. A little more firm that I though it would be. Not horrible but just a bit too firm.
3. No support on the edges so if you are sleeping near the edge you sometimes feel like you are going to roll off the bed.
Great mattress, great price! My wife and I were in need of a new mattress, and the gel memory foam sondsed very impressive, and fit with in our budget. I like the fact that it is made in America, and from what I can tell e-Luxury supply is and exceptional company. The mattress is very well constructed with high quality materials, ans great craftsmenship. It is very comfortable, and cradles my weight evenly and firmly. It holds my husbands 300 lbs, with out sagging. We do not miss the springs in our old mattress! The 120 day trial period make this purchase a no brainer. We will never go back the a convential mattress again!
So far we're exceptionally happy with this. It's MUCH firmer than reviews give it credit for... I'd say an 8 or 9 on a 1-10 scale. My wife (who's quite skinny) says it's hard as a brick, and I (who's pretty tall and rather overweight) feel like it's pretty darn firm.
I went from a ~16 year old springy sleeping rectangle to this thing, so I waited a bit to make sure my positive review was for real and not just a manifesto of hate against my old mattress.
That said, absolutely, completely, 100% worth every cent you'll spend on it. It's easier to move in, considerably more comfortable than a coil spring mattress, and the 90 day return policy is amazing.
I've slept on Tempurpedic mattresses before, so I do have some experience with foam mattresses. This is a different experience than a purely memory foam mattress. There is still a little spring action to it which makes it easier to move on without sacrificing comfort and support.
Give it a try.
When it arrived, I was first amazed at what a small package that such a large King mattress can fit into it. I did read the reviews to make sure that it was placed in the area where you wanted it in your bedroom. Took it out of the box place it on top of the box spring and started cutting the plastic off and POOF! The thing expanded and enlarged to its original size. Vacuum packing is amazing these days. I could not believe the comfort I was feeling when I first laid up on it. I totally love this mattress. What a great quality gel foam memory mattress at a great value inexpensive price. No questions asked guarantee with it. I love it when it feels like I got a great deal. Thank you E Luxury Supply
I purchased a King Size and have slept on it for about 1 week now.
Currently, I've found it to be just a hair softer than I like. (A board with plush carpet on it is approx the level of firmness I'm for, so, take that with a grain of salt.)
Compared to other "mattress in a box" solutions, this is about as firm as a Casper.
The king size ships in a box ~4'x2'x2' and weighing somewhere around 90 lbs.
After a period of less than 36 hours the mattress had fully sprung back to full height and did not have an overly long or powerful off-gassing period.
I've slept well on this bed, and find that it does regulate heat and supports my body evenly (much better than my previous traditional mattress + temperfoam topper on all these counts).
As it is a foam mattress, it will compress more under a less distributed load; sitting on the edge of the bed as an example.
One Week Pros:
- About on par with Casper
- Light and quick off-gassing
- Quick expansion
- Good support
- Good temperature regulation
One Week Cons:
- Not as firm as *I* like
- Foam mattress means compression while sitting
- Heavy and unbalanced while packaged.
UPDATE: 2 Months
The mattress has held up well, and I have not seen any long term compression. I had a concern that it was a bit softer on my side after such a short period, but it turned out to be unfounded. Really, there's been no change in firmness level.
It continues to be a good mattress and doesn't seem to be breaking down in any noticeable way yet.
I'll provide updates in a few more months and then again in a year.
The night I wrote the following review the seller contacted me and made things right by offering a refund on the mattress. They will be donating the mattress to a homeless shelter as well so I am really pumped to see this kind of customer service. I am adjusting my rating to 4 stars based on the fact that with this company backing up the mattress you should be confident in giving it a try to see if it is the right mattress for you. Still have to take a star off just so folks know the product itself isn't for everyone.
I am going to start this review with letting everyone know I really really wanted to like this bed. The build quality is nice, the cover is very nice, and the packaging/delivery were fine as well. I will let you know my wife has had no problems with this bed. I have a fairly large 6'1" 250lb frame that maybe is just too much for this particular mattress. I have gone through a lot of effort trying to make it work for me, last night I ordered a replacement bed and I hope my search for a new bed will finally be over. I travel during the week and stay at a lot of Courtyard Marriots...they use a foam bed and from this description I thought this bed was going to be very similar to those...if it was I would be in heaven!
I ordered this bed in January built a cedar platform bed like the one pictured here I was excited by the positive reviews and couldn't wait to try out this bed. The first night I woke up after 5 hours of sleep to a sore lower back(the reason I was getting a new bed to begin with). I figured that it was just a new mattress and I had to give myself a while to adjust to it. After 2 weeks I still was waking up after between 4 and 5 hours of sleep. I went out and purchased a topper for this bed, it is a 3 inch memory foam topper, hoping that it would provide some relief but it did not. I already had a 3 inch latex topper from my last bed and tried that on this mattress as well...still the same issue with extreme lower back pain when sleeping on this bed. I tried both toppers together with this mattress...you guessed it still no relief. I began to think maybe the platform bed I built didn't have sufficient support so I convinced my wife to move to the living room for a week...with the mattress directly on our hardwood floors...still no relief.
It has now been more then 6 months of trial and error trying to get a good night sleep on this mattress...most nights I end up on our couch(with no back pain). I ordered a new mattress last night with a 100 night guarantee hopefully it works, but at least I won't be out the cost of yet another mattress.
One comment on the company, I tried to follow up with them in response to a phone call they gave me to see how I liked the mattress. I was never able to specifically speak with the person that called me so I did not have a chance to speak directly with them about my troubles with the mattress. The phone was answered but the person I was trying to reach was always in meetings or otherwise unavailable.
I will start by saying that I bought this mattress as the Deal of The Day a month or so ago. My wife and I have been through many mattresses, both cheap and expensive. This is our first King as we have always had a queen size bed. I have bad back, neck, and knee problems (degenerative arthritis all over). This bed arrived fast (of course I used Prime) and in a large 100lb box. We waited about 30 days to open this as we were moving to a new house and were waiting until we got moved in. When we first opened the mattress it had less of an odor than I originally thought it would. We could have slept on it that night and not be bothered by it but we did let it air for one night until our bed frame arrived. The first night of sleep on this mattress was the best night of sleep I have ever had. We tried out several name brand memory foam mattresses at local stores and I have to say that this one is the best that I have laid on. The mattress is pretty firm but allows you to sink in to it. We have now slept on this mattress for about a month and it is still the most comfortable mattress we have ever had!
The company ExceptionalSheets (or eLuxurySupply) is a veteran-owned business (important to me because I am a 100% disabled vet) and their customer service is out of this world! I had a few questions after my purchase and they were all answered very promptly and all follow-up calls were made as promised. As if that were not enough, they actually sent flowers to my house because we purchased this mattress.
BUY THIS MATTRESS. I WOULD EASILY HAVE PAID $1K FOR IT AND BEEN HAPPY!
First off, 5 stars for customer service. I ended up returning mine just over a month and customer service was outstanding. They had a local Salvation Army schedule a pick up, at my convenience, and I just had to take a photo of the pick up receipt and email it to them. Right away I received a confirmation from them as well as Amazon that my credit was being processed.
As for the bed, It arrived quickly and in a large/medium size box. It is foam, so when vacuumed sealed, it shrinks considerably. I opened this in my bedroom and put the plastic wrapped mattress on the bed before opening. I used an utility knife to very carefully cut the plastic. As you get towards the end of cutting, the mattress is waiting to break out. When it did, it only took a matter of seconds to expand to full form. Others have mentioned an unpleasant odor. There is a slight chemical odor, but nothing more than something comparable to an odor when you buy a new car. In a couple of days it wasn't noticeable anymore. I ordered a King size and the dimensions were spot on.
I have long suffered back and neck pain, due to my physically demanding job. I purchased this mattress based on others saying it practically cured their back and neck ailments. Not the case for me at all. I sleep mostly on the side. The bed is pretty comfortable, but no more than what I currently had. I did notice that in some movements there were significant decreases of support. Now this next part may seem weird, but it's important. During our moments of intimacy, there was very little support. I'm about 165 and the Mrs is about 140, and when together, the mattress is very uncomfortable. If either one of us weighed 200 lbs or more, I can't imagine this mattress offering nearly enough support. After a month of sleeping on this mattress, we decided to go back to our previous one. I felt an immediate increase in back and neck support when going back, and resulting in more complete full nights sleep.
If you are curious about this mattress, go ahead and try it. Just keep your old one. As long as the company is still offering their 90 day guarantee, you have nothing to lose.
Best purchase I ever made. I'm a big guy and found myself buying mattress' far too often. I never thought a foam mattress would be so comfortable and supporting. In about two weeks my back ache is gone and I am sleeping all night.
Update 9/06/2015. After 5 months both my wife and myself find that the mattress is sagging and the side support is gone. We now wake with aches and pains that last all day. In the beginning the mattress was great with plenty of support and we slept all night. Now we toss and turn and haven't had a full night sleep for quite some time.
Update 9/8/2015. Spoke to the manufacturer. They stated that they haven't heard of my type of problem before. They are going to make it right and exchange for a new mattress. This should solve the problem. They were very receptive to my complaint and didn't hesitate finding a resolution. Thanks.
As of now, I would give this bed five stars. The bed was well packaged and seems well made.
It was soft when I originally opened the package; however, as it expanded its become very firm. It took about 2-4 days for my body to become adjusted to the bed, but I love it. As mentioned this is a firm bed. I almost spent six times the amount of money for a different brand! I'm glad I didn't. Take the gamble and worst case is the company will take it back from you...
Very, very firm mattress. I have only had it for a couple weeks now, but I am hoping it softens up soon. I wake up with back pain every morning. It feels like 3 inches of memory foam on top of solid wood, even though I know there is no wood in there. My wife doesn't want to go through the hassle of a return and then moving another king sized bed upstairs, which is quite understandable so I guess I will just deal with it. The company seems to be pretty nice though, as they always responded to my inquiries within 24 hours. I assume they would honor their refund policy if you choose to go through the hassle of the move. If you do like a very firm mattress though, then you would probably like this one.
Mattress is always a major investment, and you want it to fit perfectly for your body. Unfortunately, this particular mattress did not happen to be the perfect fit for me, but I have to say that I was in general pretty fond of the process, and encourage buyers to give it a shot.
First off, unlike most foam products, this mattress is on the firmer side. If you know for sure that you won't like a firm bed, this might not be for you. For comparison, my sleep number is 65-70, and I actually liked this mattress a lot. It arrived in a box, which is pretty heavy. Unpacking is relatively easy, and it took couple days for the typical memory foam smell to go away. It might help to not having sheet wrapping it, and lay on it here and there occasionally.
I started to sleep on it like three days after it arrived, and I have to say that I really loved it. Yes, it's a firm bed, but the top layer is gel memory foam, which contours your body. I had a feeling that it didn't sink a lot around my butt, but in general I think it felt very good. Sleeping on your side, however, doesn't feel as natural, but in general I was very fond of it.
The problem started around two weeks of real-night usage, that is for some nights (1/3-1/2 of them, not every night), a lower back pain woke me up after 6-7 hours of laying on it. It'd go away shortly after I left the bed and walk around my place, yet it did bother my sleep. Sometimes the back pain occurred on consecutive nights, and sometimes no problem for consecutive nights. I tried to switch my pillows to see whether that makes a difference, and there was no clear trend either way. Roughly four weeks into the process, I contacted the eluxurysupplies to inquire about the situation.
During a web chat, I was told that if it is a firmness problem, they usually suggest the addition of a mattress topper. But since my problem is not with the firmness, they are not sure how to improve the situation. They asked me whether I'd like to file for a refund, yet I thought I'd give it couple more days to see what happens.
The next several days I continued to have back pain occasionally, and for some good mornings, after roughly 7 hrs of sleep, even there was no clear pain, I could feel like it's about to get me if I don't get up. It's kind of frustrating, so I decided to contact them again to ask about the refund process.
It turned out to be a fairly easy process. They asked me whether I know any local charity that takes mattress. I don't know whole lot about the issue, and they found a charity that will pick up the mattress for me. Once the mattress was picked up, and the charity receipt note was sent back to them, a refund was issued shortly after. While I would have preferred to finding the ideal mattress at the first place, I have to say this process was as easy as possible for you to figure out whether this is the best mattress for you, even when the result turns out negative.
Don't try it just for the fun of it. If you don't like a relatively firm bed, this is probably not for you. If you don't like the feel of memory foam, you won't like this either. Even if you pass both, this can still not work for you (like myself), but at least I know how my body reacts to it. And trust me. Without those real-life whole-night sleeping on it, there is no way I could have figured out this back pain problem if I just tried it for couple minutes in a store.
First to clarify, I would give this mattress 4 1/2 stars. It is close to being perfect, but I have owned it less than a week, so I can't comment on the life of the mattress just yet.
Similar to other customers, I bought this mattress when it was the Amazon Deal of the Day for $495. I checked other websites (Wal-Mart, newegg, etc.) first and saw that the lowest retail price was $650, so I was willing to take the gamble and give it a shot for $500. Man am I happy that I did!
The mattress provides just the right amount of firmness and I have slept well every night since I set it up. I am an active 30 year old male and would typically wake up with a sore back 1-2 days a week. I was putting off buying a new bed until I moved to a bigger apartment/house, but am glad I did not pass up this offer. Considering similar mattresses can be over a $1,000 (and I really didn't want to waste a day or two mattress shopping), I spent some time reading reviews on Amazon and other sites before I made the decision to purchase. I agree the box was heavy, but you really can't complain when it is shipped in a box that fits in the back of a midsize car and arrives in 2 days (assuming you have Prime). Setup was a breeze - it fit my queen size bed frame perfectly and I did not notice any funky smells or odors. It's also made in the US by Veterans so you really can't ask for more. The cherry on the top was the company offered a free mattress pad topper ($72 value) if you completed a review. I typically don't write many reviews on Amazon, but I am being sincere when I say this mattress is well worth the money I paid and then some.
However, since I've owned it less than a week, it's tough to give it 5 stars when I don't know how long the mattress will last. It looks like every review on Amazon is from 2015, so I'm hoping we are not all the "sheep" for this product. The warranty language is a joke too so I'm really hoping I don't have to send this thing back after less than a year.
Very good bed especially for the price. Only complaint is slight overheating at night. I might get one of those mattress pad things to help with the heat other than that very good again for the price. And the seller Is very responsive and has sent thank you cards in the mail.
Great replacement to my previous mattress, fast delivery and the best part...hardly any of that bad "new mattress smell"!
Anyway, it's very comfortable for both my wife and myself and was a great bargain at the price we got it at. Not much else to say really, we get a much better rest on this mattress and so far it's holding form. We'll see in a year how it goes.
This mattress is great! My husband and I purchased it almost a year ago. Everyone who sits on our bed is amazed. We tested out several memory foam mattresses in-store before buying this one, and it's just as great, if not better, at a fraction of the price. The gel foam really is nice in the summer months. It is HEAVY, so I couldn't move it from the porch into the house without my husband, and it took both of us to get it upstairs. We didn't notice any offensive odors from the mattress. We're very happy.
I love this mattress so much. I've only recently gotten it but I sleep so well on it. Also, I don't wake my partner with a squeeky bed whenever I get out of the bed at night. It got here quickly and was very easy to put up with the base I got. It only took us a couple of hours to have everything together, including the mattress to be sleepable after it came out of the box. We are very pleased with this product.
I am so happy we decided to give this little gem a try. Not only did we purchase a "home made" (made in the USA) product, but this company's customer service was unparalleled! The box came with a hand written "thank you." What company takes the time to do that these days? This one! A few days later we received another hand written message, this time in the form of a thank you card.
Now, onto the mattress: It arrived nicely packaged, rolled up into a box. Very easy to set up and most of all: amazing! Best sleep I've had in many years (and my husband agrees.) I no longer want to get out of bed in the mornings, I kind of want to live in my bed! If you're not sure about it, I say give this mattress a try, you won't regret it.
Thank you, eLuxury, and thank you Eric for the card! :)
PS. Thank you for supporting our Veterans.
Took a chance based on the reviews and the price. Glad I did. I can't say I sleep better. But it is a fine, supportive mattress with no drawbacks that I've noticed after I guess a couple of months now. I do feel like every part of my body gets equal support. That is very comfortable.
I've been sleeping on this mattress for a couple weeks now, and after reading the reviews on here, it's far exceeded my expectations. I would definitely classify this mattress as "firm", and I haven't experienced any sagging or lack of support whatsoever. I am 6'3" and weigh around 190 lbs, so perhaps weight is a factor, but I find this mattress provides me all the support and comfort I need for a good night's sleep.
We got this on sale, probably about 10% off normal so we took a chance. So far we have been really pleased with it. We had a similar memory foam matress that we took back after 60 months because neither my wife or I slept well on it. This one seems fine. So we're happy and we've been sleeping on it for 3+ months now.
I held off on this review so we could try out this mattress. We live in a small town and selection of products is small. Still, we were initially reluctant to buy an mattress online. Then, we stopped to think. If we tried one in a store, how long would we lie on it to try it out? A few minutes? The Amazon deal of the day was an offer we couldn't refuse. How could be go wrong with a 90 day trial? That's a lot better than the stores offer. The mattress was exactly as described. It was well-packed and the video explained how to unpack and set it up. Very easy to do. We have Prime shipping also. Of course their's Cathy's indepth review plus all the other 5 star reviews.
We both have degenerative disk disease in our necks and backs. Our previous mattress had air compartments but the topper was not memory foan so we had to buy a new memory foam topper each year. They had a memory, too--they remembered the indentations for our bodies after 6 months. Our new mattress is firmer but not too firm. No pockets so far either. I guess the gel foam does help by not getting too warm to be uncomfortable. We were given a quilted topper which might also help to sleep cooler. My wife likes it, but I was okay with just a mattress pad and sheet. I don't have as much back pain now, but my wife said she hasn't noticed much difference. For our necks, the pillows we use make a big difference. I bought one of those shredded foam pillows for $69, but it seems to be a big help for me. My wife has a short neck and hasn't tried it. Just mentioning it here, but will write a review of it in a few weeks.
In summary, this mattress is very comfortable for us. It's not too hard and not too soft. The regular price is very reasonable for the product and terms that you get. I would not hesitate to buy another one or recommend it to others. I get a better night's sleep because I don't turn over as much and wake up more rested. To me that's the most important feature of a mattress. I hope this review helps others.
Each night on this mattress brings increased appreciation. I probably will not be satisfied with anything less and since travelling and staying in motels is part of my life style I'm going to be hard pressed to find sleeping accommodations with comparable mattresses. Not only that the customer service is without parallel.
Best mattress we ever owned. About 1/4 of the cost of a mattress at a big named local furniture store in Hanover. This mattress is like sleeping on a cloud and yet with good back support. I recommend it for anyone. Our other new mattress was sinking in the middle and it was only a couple months old. We paid way too much for that furniture store mattress.