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Meet Awara, the pressure relieving latex hybrid mattress, featuring GOLS certified organic latex, and a sustainable mission for a pricepoint that comparatively carries much more value for its 13'' thick mattress than many other latex mattress companies. Whether you are sensitive to chemicals or enjoy the invigorating feel of latex, you can rest easy that your purchase is eco-conscious since Awara holds a certification with ClimatePartner that plants trees for every mattress purchased. With a universally comfortable medium-plush top coupled with supportive individually wrapped coils that adjust to your unique curves, Awara brings a comfy sigh of relief to its sleepers.
Essentia is a Canadian made mattress company that offers a variety of luxury natural and organic foam mattresses. Think latex, but with an interesting spin. Essentia has developed a new kind of latex-derivative that they have termed 'natural memory foam' that operates like memory foam, but is entirely naturally made from the milk from rubber trees. This process is expensive, which is reflected in the prices of the mattresses, but still is a must-look for those looking for an all-natural, comfy mattress.
Based on our aggregated reviews and our scoring method, we recommend Awara in this match up!
See Our Full Review of Awara
Everyone wants to get to the bottom of which mattresses are best rated, but it isn't easy from just browsing online. Sleepers are highly satisfied with these mattresses overall based on the data we analyzed across the net. Even though you may have a different experience upon purchasing, this provides a solid foundation to look into this brand further. Read on!
Having a supportive mattress is the key to a healthy night's sleep. You want something that will align your spine rather than causing you nightly pain. These mattresses do a very good job supporting the back while keeping things comfortable.
For those that like sitting close to the mattress, edge support is one of the most important attributes. These mattresses do a well with edge support and don't sag too much on the edges.
Bowling Ball & Density Tests
A popular test for reviewers, the bowling ball test is a good indicator of firmness and contouring, but also of support. If a mattress doesn't do well providing even support, some folks may experience back pain or other issues. Luckily, these mattresses offer good support across the mattress surface.
Having a mattress that really lasts can mean thousands of dollars saved for you and your family. And that totally connects to why durability is such a big factor for mattress buyers. However, any shopper reading the reviews knows there are brands that seemingly don't care about the same thing. In spite of that, shoppers can still find great products by good brands. These mattresses are very well rated when it comes to durability. Unless you are of a heavier build, these mattresses should last 7 - 12 years.
Get an Instant Discount for Awara: Get $200 Off + 10 Trees Planted
Looking over customer reviews and ratings is a strong way to figure out if a company will meet your criteria. These mattreses are highly rated overall by customers, but there are some that didn't feel as positively. Review the mattress specifics below for information on if this mattress will work for you.
Mattresses that are supportive are sometimes thought to be firm, but when we mention support, we're talking about materials that properly align the body. Most folks find this mattress supportive, but there is the occasional complaint about the feel.
Overall, these mattresses have good quality edge support, which is great for those that like to sit on the side of the mattress or roll over towards the edge at night.
Bowling Ball & Density Tests
By placing a bowling ball on different parts of a mattress, you can measure how well a mattress will support the spine. These mattresses do a good job overall, but there are a select few who may experience discomfort.
Durability is the single most important criteria for buying a new mattress next to initial comfort. Getting up to a decade of use out of a mattress is well rated in terms of longevity. However, some of the things that could affect durability are material quality and sleeper size. These mattresses do a great job with durability overall. However, some that are heavier may see a slight decrease in durability.
From right before making my purchase to coordinating a set up time, Awara and their team of customer support staff has been truly magical. Extremely helpful and easy to work with, I have nothing but good things to say about the Awara staff and company overall. Their customer support is reason enough to purchase from them, but it doesn’t hurt that their mattress is now the best, most comfortable piece of furniture I own.View More Reviews
For years my wife has complained about bad sleep. We’ve spent money on going to see an herbalist and doctors. One appointment her doctor recommended that she try using a new mattress. The thought had literally never occurred to us because I always slept so well. We like the idea and ease of a mattress in a box, so we chose Awara after hearing about it through the grapevine. Lo and behold, after a few weeks of adjusting, my wife hardly ever wakes up unhappy anymore, and actually we’re both much happier because of it.
I am completely shocked at how much I love this mattress. Generally when you read reviews I’m kind of cynical about whether someone else can tell me about my sleep. What really sold me with Awara, though, is the 365 day trial. I figured if I bought it and really hated it that I could just send it back and get all of my money back with no hassle or anything. I was pretty shocked to be honest that I actually slept extremely well, the best I’ve slept in years, for weeks in a row with this mattress. It lives up to the reviews for sure. I’d recommend this to anyone looking for a comfortable and affordable mattress with an excellent trial and warranty.
Awara seems like such a hip company that really focuses on their customer service. I had to make a phone call to the company about a return because I decided that I wanted to save my money (nothing to do with how wonderful the mattress was), and I was pleasantly surprised at how completely easy the whole process was. I wasn’t even pressured into keeping it at a lower cost. I didn’t feel any guilt about returning, and that’s exactly how it should be.
My girlfriend and I love our new Awara mattress so much that we spend as much time on it as we can, including breakfast in bed during the weekdays. We both work from home so we’re lucky that we can sleep in a little longer during the week and soak up the comfort of this beautiful new bed.
So it’s not a 100% miracle cure for snoring, but wow, it’s really helped to reduce my husband’s snoring! It’s not completely gone but it’s way way less than what it used to be, and I’m sure it’s because of the new Awara mattress we got. It’s just so much more comfortable and we are both getting much better sleep and feeling so much better in the morning. Thank you to Awara for making such a great product!
If you’re a student, you know how important it is to get a good night of sleep. Some wear their sleep deprivation like a badge of honor, but I learned early on (after collapsing from sleep deprivation from study for 2 days straight) that prioritizing sleep was essential. That’s why I asked for a new mattress for my birthday from my parents. They thought it was a boring gift, but I’ve felt the rewards tenfold since sleeping on this mattress and it’s definitely changed my life for the better.
I trusted my friend when she told me to get the Awara mattress and I cannot thank her enough. I think I’m eternally in debt to her because of how great a recommendation it was! Excellent price and excellent quality!
Looking into which mattress to buy was extremely OVERWHELMING for my boyfriend and I. We knew that we wanted something to replace our old Full size mattress that we got as a hand-me-down when we moved into our place. After a few weeks of research I stumbled upon Awara, and the all natural latex materials it was made out of really caught my attention. After trying it out for a few weeks we knew that we wanted to keep it forever. It was extremely comfortable and we love the quick recovery and bounce back that this mattress has.
An excellent choice for anyone in need of a newer more comfortable mattress.
What’s not to love about Awara? Honestly. The free shipping, 365 night trial period, and warranty that lasts forever. I’m surprised these guys haven’t sold out!
Was recommended this mattress from my parents who bought one a few months back. Thanks to my mom and dad. Best recommendation they’ve given me in my life. Looks like I still have a lot to learn from them!
I’ve been sleeping on the same mattress for 20+ years and needless to say it was time for something new. I bought a Queen sized Awara mattress for me and my girlfriend recently and we loved it so much that we decided to buy them as Christmas presents this year for her parents and my parents. My siblings are going to hate me for it, but I think we just won Christmas.
I’ve been feeling amazing recently and I know that a large part of that has to do with the Awara mattress. I am sleeping soundly and comfortably and not tossing and turning as much as I used to. It feels like a miracle.
Finally know what it feels like to wake up without soreness and annoyed that I can’t touch my toes even though I do yoga. I could get used to this.
Normally it would have taken me months to decide on an item that is a big investment, such as a mattress, but with Awara I felt confident to make a purchase. I was recommended this mattress from a friend and I am very happy. I’ll be recommending this to other friends as well.
The Awara mattress was definitely a bit on the pricey side for my budget but I am so glad that I bought it. It was honestly worth every penny. I struggle from a chronic sleep disorder that got worse once I started my new job so I was desperate for something to help. I had heard about the Awara mattress and was really interested to try a hybrid. So glad I did. I’ve been sleeping like a baby!
My husband and I were having a really difficult time trying to coordinate a mattress purchase from another online mattress company and we got fed up. We were about to start looking in stores until my mother in law told us about the Awara mattress. We are an eco friendly couple looking to find something made from natural materials, so she knew that this was right up our alley. We decided to go with Awara, and were pleasantly surprised at how easy the process was and how easy it was to communicate with the customer service team. So much better than our first attempt, we would definitely recommend Awara.
This is the best, coziest, comfiest mattress I have ever owned! It’s dangerous how comfortable it is and how well I’m sleeping because of it! My work might suffer...
Honestly, I am so happy that I decided to get this mattress, that all I can say is 10/10 would recommend.
If you’re like me, you struggle with sleep and you know how terrible it is after you’ve gone for 3, 4, or more days with little to no sleep. It’s so bad that it bleeds into other aspects of your life and you’re unable to to your best work, be as social as you’d like, or be as present for your friends and family as you’d like to. This is why it was important to me to find a mattress that really helped to improve my sleep, and I am happy to report that I found it with the Awara mattress. It’s incredible, I am sleeping much, much better than I ever used to and I finally feel less like a zombie during the day. So grateful to have found this amazing product.
It can be difficult, especially in the world of mattresses, to find something that doesn’t cost a fortune but is made with high quality materials and is still extremely comfortable to sleep on, but Awara hits this intersection of criteria perfectly. We’d tested out another online mattress and were extremely disappointed, but decided to give Awara a try after hearing about friends of ours who bought one and loved it. So glad that we did. Been getting amazing sleep since.
If I were you and reading these reviews and wondering if you should choose Awara, I say just go ahead and do it. Delivery, shipping, and returns are all free, plus you have an entire year to sleep on it before deciding for sure whether or not you want to keep it. Even if you don’t, Awara will come and pick it up for you if you want to return it. It’s so easy. I’m saying all of this because it’s worth trying out if you’re afraid that it’d be too much of a hassle. It’s not. It’s also a truly incredible mattress, so don’t wait. Try it for yourself and enjoy better sleep.
One of the most comfortable things I have ever slept on! Seriously. Do yourself a favor and get one of these mattresses.
Buying a mattress online is not for the faint of heart. It’s kind of scary because you’re not really able to try it before hand! You’ve really just got to trust your gut from the website and other reviews, and the reviews are exactly why I chose to go with Awara. It seems like people really love it, and now I see why!
I wouldn’t have chosen this mattress if it wasn’t for the amazing financing option. I can pay small, monthly payments but I was still able to order and receive my mattress right away. Love it.
Got my mattress a few days ago and my sleep has already improved! Since night one I’ve woken up much more easily in the mornings, sometimes even before my alarm. I am actually feeling rested during the day too. It’s great.
I’ve tried multiple mattresses already and was never able to find one that had that just right feeling for me, until I tried the Awara mattress. It’s not too soft and not too firm, it really is just right! I’d recommend this mattress to anyone looking for something that is soft yet perfectly supportive without being stiff or lumpy.
We absolutely adore our new Awara mattress and can hardly imagine sleeping on anything else. Don’t know why it took us so long to buy something new but we’re so happy with this purchase.
I’ve spent years unhappy with my mattress, even resorting to sleeping on an air mattress because I couldn’t afford a real one. Finally, I saved up my money, and invested in the Awara mattress. I had heard really good things about hybrid mattresses and was interested in trying something made from latex because it’s an all natural material. It’s been three weeks and I am never looking back. Plus the lifetime warranty makes the price a steal! All around I am a very happy camper.
Was nervous at first about purchasing from an online store but the super long trial period made me feel a lot better about it. Loved this mattress so much I bought one for my mom for Christmas and I cannot wait to give it to her.
My husband and I are very new parents (we have a 6 week old) and just before the baby came my parents bought us an Awara bed. We did not realize just how generous of a gift this was until after the baby came and sleep became a precious commodity. I think if it wasn’t for how comfortable that new mattress was, we would have actually gone crazy from how little sleep we were getting! I’m sure all new parents feel that way, but even though we were getting little sleep I know that I was getting a deep sleep, because I definitely would wake up feeling very refreshed.
I am OBSESSED with this mattress! I honestly cannot say enough good things about it, from the incredible customer service team that answered my questions super quickly, to the incredible COMFORT of this bed. I have been sleeping so well and I don’t even hear my husband when he gets out of bed in the morning because I’m sleeping so deeply. It also helps that this bed has really low motion transfer so I don’t feel him when he gets up either. It’s truly perfect for couples.
Great product, great service. Enough said.
Sleeping on Awara has been unlike any other mattress I’ve experienced. I love going to bed every night knowing that I’m going to wake up feeling refreshed. It’s a vastly different experience than my old mattress and I want to tell everyone about it! Stop living sleep deprived and start living a luxurious life and it doesn’t even cost too much!
Okay so OBVIOUSLY this one is better than our old mattress. We only bought a new one because our old one was so bad. But the thing is, I think there are so many people out there who just don’t realize exactly how bad their mattress really is until they experience a new mattress. The difference is mind boggling. If you have even the smallest inkling that it’s time for a new mattress, make the investment and buy an Awara. You have nothing to lose.
I’m excited to get out of bed each morning because that is how good I feel after sleeping on this new mattress. On top of how amazing it feels and how amazing I feel, can we talk about this company for a second? They deserve a medal for their customer service, because the woman I talked to when I had a concern about my delivery was so helpful that I wrote this review specifically so I could talk about my extremely positive experience with the customer service team. 10/10.
When my partner and I bought the Awara mattress, we weren’t sure we were going to keep it. After a few weeks, we completely changed our minds because we began to adjust to it. Now we are sleeping soundly throughout the night and feel extremely comfortable. If you don’t like it right away, definitely take advantage of the trial period and keep sleeping on it. It may just take your body a bit of time to adjust.
It’s such a strange but wonderful feeling to like, actually feel awake when I wake up in the morning. For so many years I would wake up and just want to go straight back to bed, but for the first time in a long time I’m actually waking up before my alarm! I’m getting excellent sleep and I know it’s because I switched my mattress. Much love and thanks to the Awara team.
This is a cushy and cozy mattress that everyone should try. It’s not too soft though, and would definitely say that it has a medium firmness because it’s still very supportive in all of the right spots. I never thought I’d like anything other than a memory foam mattress, but this hybrid has totally converted me. I love everything about the Awara mattress and will definitely be recommending it to friends and family.
I did a great deal of research looking for a new mattress. I always wanted to try a memory foam mattress. Did a great deal of testing and ended up with the queen size Classic 8 in January 2017. I was buying this mattress for our spare room to test it out because my wife and I were looking for a mattress for our king size bed. I tried it the first night and felt it was one of the best sleeps Imhave had in years. No waking up to back pain or stiffness. I convinced my wife to try it and we have been sleeping in the spare room on the Classic 8 ever since. We have just ordered the Classic 8 for our king size bed. I have also been telling my friends if they are looking for a new mattress to try an Essentia mattress. Thanks Essentia!View More Reviews
It didn’t even occur to me how important sleeping on a natural mattress was until I learned about Essentia. I am now a proud owner of a Classic 8 and have no doubt my Essentia mattress is the reason I feel that much more replenished and ready to conquer the day each morning.
I just wanted to share with you how much longer i slept on Friday night according to my Fitbit. My first night sleeping on my new essentia mattress.....9 hrs 10 min! I usually average 4 - 6 hours including nap time!
From the moment I contacted essentia via phone, the customer care has been fantastic. All my questions and concerns were answered promptly & courteously. I was told there was an Essentia showroom nearby so my wife and I went to the Toronto store to test out the different models. The staff member (Paul) was very helpful and not at all pushy, nor did he put any pressure on us to buy a mattress. He just let us test out each mattress for as long as we wanted,and answered all our questions regarding the pros and cons of all makes and styles of mattresses. We decided on the Classic 8. It was delivered quickly and was easy to set up. So far we are very happy with our purchase. It is both firm and pressure relieving which is exactly what we were looking for. Since then we have ordered a Tatami twin bed for our young toddler son from the same store. Kelli,the salesperson we dealt with for that purchase was also very helpful and kind. Overall a truly great buying experience with both mattresses. Thanks Paul & Kelli!
It's now been 5 years and we still love our mattress. I recommended the classic 8 to my parents and they say it's the best sleep they've had. Just make sure to have a solid firm base. We initially started with box springs but once the fabric stretches out you can feel this with the mattress. We put plywood and it's been great and still breathable.
Finally we bought a classic 8, my only regret, that I WAITED so long! my wife was waking up with brutal backpain for years...with the classic 8 we saw immediate improvement...I too am sleeping much better, and better all the time! one of my best purchases to date.
I love my Classic 8 bed......it has a cooling effect which is important at this time in my life when I get "night sweats." It's the difference between sweating in a sticky polyester shirt and wearing a soft cotton shirt where you can breathe. I love the firmness, the natural smell and feel of the mattress. I don't live near a store, so I bought it without trying the mattress. The only downside is now I find it hard to sleep in other beds when I go away. I have such good sleeps on my Classic 8 Essentia bed.
Wow, wow, wow! This bed is out of this universe!! Within the first 10 minutes of laying down on this mattress when it arrived to my place, I knew this was the best purchase I've made. I could literally feel my body relaxing and decompressing and I can even lay flat on my back (something that I could never do before because of pressure on my lower back)! I felt like I was falling asleep at a spa. I encourage everyone to get invest in their health and happiness and get this bed. While it's hard to leave bed because it is so bliss, it is easier to get up in the morning because I feel so refreshed. Very happy!
Living far away from any store location, I was concerned about not being able to try before I buy. After reviewing alI the information available I was convinced this was the right choice for me and my family. It absolutely was, Essentia makes a wonderful organic product; relieving the majority of my husbands sleep woes. We will be returning customers! Thanks for representing your products in an accurate, clear and descriptive manner. A bedtime revolution, Thank you Essentia!
We love our essentia mattress and pillows. I was having such restless sleeps because of pressure on my shoulders and hips. Now the only thing that disturbs our sleep is our cat!
We love our Classic 8. Life changing. You will never want to sleep anywhere else again. I tell everybody I know, one of the best purchases I've ever made.
My husband and I are thrilled with the purchase of our Classic 8 mattress five months ago. We have never slept better! As a person who had a motorcycle accident two years ago and have struggled to sleep on my hips since... the Classic 8 has allowed me to get restful nights. The investment was well worth it! And as a bonus, we are comforted by the fact that we are not breathing in toxic fumes throughout our nights. Thank you Essentia!
We got the classic 8 mattress and comfort pillows from Essentia and we have never slept better! Thank you for the gift of sleep!!!
The classics 8 mattress (and ergo pillow) is the best ever to sleep on. So super comfortable! The product is natural and eco friendly. Couldn't ask for anything better. 10 stars!
Our Sales Associate was very helpful and very personable. She made our shopping experience very easy and stress free. The mattress arrived on time with some damage to the shipping box, but no damage to the mattress itself. Being our first organic memory foam mattress, it took some time to get used to sleeping on it but is definitely more supportive than our old spring mattress. There is little to no odor/off-gassing smells like other memory foam mattresses which was one of our biggest concerns with memory foam. Overall we are happy with our purchase and would recommend purchasing from Essentia. I wish they sold the water proof cover as well.
I love my Classic 8! It is so fabulous, I can't wait to crawl into bed at the end of the day. I recommend Essentia to anyone and everyone looking for a bed. I love that it is a natural option and there is no nasty toxic flame retardants on it. I will be an Essentia customer from now on! Even the experience of trying the mattresses in the Santa Monica showroom was a fun and relaxing experience.
We bought an Essentia mattress since I have an achy back and I liked the use of non-toxic natural materials. The Classic 8 was the right choice for us. We love it! Now that I'm pregnant and mainly sleep on one side at night, it is also great for absorbing pressure and not making me wake up with a numb side.
I cannot say enough about this product. I purchased the Classic 8 about 10 months ago...I have slept well ever since.
My husband & I bought a Classic 8 Essentia Mattress last year and couldn't be happier! We appreciated the no pressure sales approach while we laid down on every mattress in the store. It has given us a good night's sleep ever since. We have told all our friends. It seems many are displeased with the other brands as we were. Essentia rocks!
We are so pleased with our purchase of the Classic 8. It's a comfort to know we (and sometimes our children) are sleeping on a natural surface that does not offgas. My husband has also noticed that his hip doesn't hurt any more at night since we purchased our mattress. We will definitely buy the kids Essentia mattresses once they are ready to move into bigger beds.
I have never been able to sleep on my back, until my Classic 8. Now with my spine aligned, I feel better every morning. I also have trouble getting out of bed in the morning, because I am so comfortable. I have begun to start my work day before even leaving bed!
The classic 8 is amazing. We love our bed, we love to travel but we hate to leave our bed and we always miss it while we are gone. Back and sacrum pain are gone; no waking your sweetie when you get up. Treat yourself!!! Any bed by this company is bound to be incredible:))
We couldn't be happier with our bed!! It feels amazing and holds its shape like no other. Strongly recommend this product and looking forward to new ones bring designed!!! Thank you!!!
The Classic 8 changed my life. As someone with chronic pelvic and hip pain, I used to really struggle with sleeping and often felt more pain after waking up. I sleep soundly in my Essentia bed and am so comfortable - I never thought this would be possible!
We love our Classic 8! Very soothing and comforting for my husband's back. No more joint pain for me! Extremely important to me that it is all natural and made in Canada. Thank you!
I love this mattress. I first saw Essentia on at work on Dragons' Den, as I'm sure a lot of you did as well, and I checked it out. As a shift worker, my sleep patterns are all over the place, and as an already poor sleeper, this mattress has been a great help to my night life. I strongly recommend checking this company out. I few months after i purchased this mattress, they had a deal for 2 free pillows (with mattress purchase) and after i contacted them they were more than happy to let me in on the deal. Great company, great customer service.
Love my bed look forward to falling into it every night! it never sleeps hot always just perfect.this bed is simply indulgent.
I love my classic 8. I travel a lot and always look forward to coming home to sleep in my bed.
I have the best sleeps on my Classic 8. Never could imagined a bed could be this comfortable.
I experienced significant back pain with a previous spring mattress, and a couple years ago purchased a Tempurpedic. The mattress was awesome, I thought....My wife was experiencing serious chest pain after purchasing the mattress, and after doing some research discovered that Tempurpedic is constructed from petroleum, which links to heart pain. We were astonished and immediately went back to our lumpy mattress. I was discouraged because my back pain came back after using the memory foam and assumed there were no options for my wife. We eventually discovered Essentia, purchased a mattress and I'm oh so happy once again. My back pain has subsided, I sleep deeply each evening and my wife's chest pain has been eliminated. We also purchased two more Essential mattresses for our children.
This mattress is great! I was really nervous purchasing online since we have never been to a showroom. We wanted to go with the lower profile design and are so happy we did! Neither my husband or myself have had issues bottoming out, even when crawling on it (my husband is 195 lbs). The mattress is so comfy...the perfect amount of support and comfort. When mattress shopping at traditional stores, we always gravitated towards the medium feel...this was even better than any other options we had tried! Plus we didn't need to let it air out!!! There was little smell when it came out and we knew it was safe :) I am so relieved and satisfied...essentia found a new lifetime customer!!! If you're in the market for a new mattress and are looking for a more natural route, give them a try! All the reviews are true and this is really the best thing I've done for myself in a long time :)
My rating is based upon an experience that may not be typical but worth sharing (and considering). We searched and compared mattresses for several months. We returned to stores to keep trying the mattress for longer amounts of time. Essentia was a winner. We purchased an Energie Opus from the Seattle store. Now the bad part: The mattress had an odor. An odor we could not mitigate after trying everything recommended. The odor was not present in any of the mattresses we tried in the Essential Store. It was so bad we ended up sleeping in a downstairs bedroom and arranging a return to Canada. The pick up went smoothly but things ground to a halt. The commitment on the Essentia site (in writing) is a return of funds would take "up to 45 days". It has been over 50 days and several calls to the Customer Service Rep has generated promises that I would receive a call from Accounting. Nothing so far. No way to run a business.
I have a guest room and master Essentia mattress. Both cause low back and hip pain. I travel for work and subsequently noticed how much better I sleep when I'm on the road. Even my most budget conscious work related hotel spend has yielded better sleep than a night on my Essentia. While Essentia did replace my mattress for a different model what I really wanted was a refund. The new model caused even more pain than the previous. Essentia just does not support the low back naturally or effectively, perhaps worse yet is the pressure points. Today is the day I say I've had enough! This thing is going in the trash bin and I'm ordering from a competitor. I can't believe I spent 4k on a mattress that has caused me this much physical and metal pain.
I did extensive research before purchasing a mattress from Essentia. I was counselled to purchase a Classic 8, and am completely disappointed with it. The mattress is hard causes me to wake several times during the night due to discomfort and often with pins and needles from sleeping on the mattress. I sought advice from Essentia's customer service, which is just so bad. They take weeks to respond and do not help - the will NOT replace or exchange the mattress. The mattress did not off gas, but it is not at all worth the price point. Essentia falls short of being a luxury mattress and lacks any kind of professional customer service.
DON'T DO IT! — The Stratami Original Queen is not as firm as advertised, instead its soft and squishy. While waiting almost 30 days for the back ordered Stratami to arrive, visited the Santa Monica showroom to feel it out. Loved it. The showroom person said try it for 30 days, it takes time to get used to it. —It didn't. Purchased a wood frame foundation hoping it would help. —It didn't. Waited a long time for Customer Service to reply to phone calls and emails. Then received a denial to their 120 day guarantee because I purchased a sale priced Stratami through the TV show The View. Allowed 15 days for a refund to try and was responsible to return the mattress to the nearest showroom for a refund. — Anyone want to buy a 40 day old, undamaged Stratami mattress? LOL
When we bought the mattress through the Boca Raton store, after leaving three voicemails at the store without a call back. We had to hunt them down to place our order. We were then told it would be four to six weeks for delivery. Then, we received communication that there was a delay and to be patient. Then after múltiple attempts to get an updated delivery date, all of Essencia's replies have been vague and avoided committing to a date. Today marks over 9 weeks since we purchased the mattress and still do not have a delivery date. We were so excite to try this mattress yet the service has been very poor. Each time we reach out to them now vía email, they reply with vague responses about delivery yet avoid all the other points we highlight, for which we request a response. They are obviously not interested in customer service. For a Canadian brand wanting to grow within the United States, their emphasis on customer service is undervalued and they have completely missed the lesson on the lifetime value of a customer. Short sighted and have lost us.
this mattress worked perfect for 3 years after that it became so soft giving back pain contacted warranty team said for looks its good, we cant offer any support they are not even bothered about listening to issue.
we purchased a Dormeuse Queen mattress back in 2012. I never took the cover off because the zipper was on the bottom but when we did only to discover that the latex had cracked and was dipping in spots. We called and took photos and explained and after review they sent us a new mattress. The newer models have much improved; (this one is a bit firmer than our old one but just as comfortable ) including the zip off mattress cover on the top so you never have to lift it. I can't say enough good things about this company; you get what you pay for.