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Avocado is a high quality organic and latex mattress brand. Their flagship Green Mattress is an organic latex hybrid mattress that doesn't skimp. For chemical sensitive folks or those that suffer from airborne allergies, having an all-natural mattress is a must, but Avocado goes a step further. They are certified organic, not only using some organic materials, but going through a stringent process to have their source materials, factory and products certified GOTS organic. They also offer a Certified Vegan Mattress, a firmer organic all Latex Mattress, and an Organic Luxury Plush Hybrid Mattress.
Hästens is an ultra-luxury brand of mattress that is hand-crafted in Sweden and sticks to the basics of high end natural materials and crafstmanship. The materials used in a Hästens mattress include horsehair, wool, cotton, and other natural materials without the use of latex or memory foam. Customers report feeling invigorated by this mattress, but there were some durability concerns about the top layer -- which can be independently replaced for a fee.
Based on our aggregated reviews and our scoring method, we recommend Avocado in this match up!
See Our Full Review of Avocado
Great customer satisfaction scores are what shoppers want to see. These mattresses have better customer satisfaction ratings than most competitors, which should make you feel confident in doing more research into the product offering. Research on below to discover if this mattress will work for you!
Being supportive is extremely important to how customers feel on their mattress and whether it does a good job with the back and spine. These mattresses do a good job at support for their firmness specifications. That means that these mattresses will support you comfortably.
Most sleepers are satisfied with the edge support of these mattresses. This means that the sides of the bed will offer resilience and the mattress will give you additional surface area to sleep on.
Bowling Ball & Density Tests
Some reviewers love the bowling ball test to measure firmness and support. These mattresses provide a consistent density surface, which is terrific for feeling good about a supportive purchase.
In terms of the durability, these mattresses do a good job versus competitors. Finding a mattress that is works with your body and is durable could mean years of comfortable sleep. while a mattress that falters can mean quick misery. These mattresses will last between 7 - 12 years on average, which is good for today's mattresses. Folks that are heavier than average may experience some loss of longevity.
Get an Instant Discount for Avocado: Get $100 Off Mattresses
Each of us need to read up on what customers are saying before we buy a product worth hundreds or thousands of dollars. That said, it is sometimes more tedious to understand the whole layout after browsing many brands. We did an examination of reviews and sentiment and discovered that sleepers rate these mattresses above average overall. However, some had disagreements about overall feel. Make sure to read on for added specifics.
Overall, these mattresses have above average supportiveness, which is ideal for those that are suffering from a sagging mattress right now. That said, there are some that have described a lack of support for them, so make sure to do some extra research on the firmness and whether it will work on your body.
Edge support is a mesaure of the supportiveness along the sides of the mattress. These mattresses offer good supportiveness for most, but heavier folks may experience less than ideal edge support.
Mattresses may not last as long as they used to. Finding a mattress that remains cozy after 15 years just isn't as easy anymore. But, finding a mattress that really lasts can save you thousands. Sadly, these mattresses have mixed ratings when it comes to durability. Many customers don't report problems, but others have issues with lasting comfort over a shorter than average horizon.
I absolutely love this mattress! I have never experienced this degree of comfort from a mattress before. It took me several months of researching and reading every review before I made the decision to buy an Avocado! I am so glad I did! It's been a life changer.View More Reviews
We got the avocado green king size mattress without the topper. It's comfortably firm for me as a side sleeper and good for my partner as a back or stomach sleeper. We also have a newborn that we are bedsharing with, so having a firm on-toxic mattress is essential! We love it.
This mattress is comfortable I have terrible sensitivity to odors and chemical type of smell I used it without encasment and I did not feel any thing . I did extensive search on buying mattresses and I found thi one on Facebook friend I immediately googled and ordered that same day . I am happy with the purchase and I will replace the whole family mattress with this one .
Way cooler than our old foam mattress. Love the bounce - feels like sleeping on a cloud.
I was up late one night researching the many brands of beds that you can buy online. I am in my 50's, a large person, and didn't want to pay the marked up price at the local store. I decided on the Avocado full mattress with the pillow top. I've had it a week now. First, it really did come decompressed in a box, and it was fun to watch it "grow". From the time I bought it to the time it arrived took about 11 days (I'm in CA). It's has a beautiful look to it. It's clean, solid in design, and super comfortable. I got an excellent financing rate from the company that works with them. If I pay it off in six months--0%! I also caught a sale and got an additional $100 off. They say it takes 1-3 weeks to break in, but I was happy the first night I slept on it! I'm very lucky to have found such a great product and for a great price!
The Green Pillow is great. I love the no VOC aspect and the eco-friendly filling. The pillow is very soft especially if you choose to remove some filling.
These pillows are out of this world. If I wasn't already married, I would marry my pillow.
I love my pillow. No more memory foam sweating. It conforms to your sleeping style wonderfully.. I didn't have to adjust the fill but love the option to do so. I highly recommend it.
I wanted to give this review to help others searching for a great mattress who have similar issues and provide my experience. 1. It sleep COOL!!!! This is one of its best points. I sleep in the day, in the desert where 105-112' is most of the summer, have hot flashes and couldn't take it anymore. This mattress for all of the summer has not been a disappointment it really does sleep cool. 2. Easy to Move On without Sinking. I have MS and my husband suffered a stroke leaving him paralyzed on his right side. We really have difficulty moving on memory foam because it sinks and traps you like quick sand making turning over horrible. You will not have this problem here, you can easily get up, turn or scoot around easily. 3. Can take the Weight!! We are working on the weight issue but this bed can take it and provide all around support to back, hips and shoulders. My arm would become compressed and go numb in my 3 year old extra firm memory foam mattress. My first night my backache, hip and arm pain were gone. 4. Minimal Motion Transfer. I took off my old boxsprings, followed the recommendations to lay the mattress on a platform and I don't notice my husband getting up and he because of limited mobility moves around quite a bit to get up. 5. Topper or No Topper. I think that if you have sore shoulders from arthritis, the topper might provide extra cushion if they are sore. If your not sure I would talk directly to the people at avocado green mattress and get their opinion. 6. Customer Service - Fantastic!! This companies customer service is second only to their products!! I had many questions, chatted many times and even asked them to call me. They answered right away, were very patient, answered all of my questions and were always understanding, knowledgeable and patient. Their customer service is how it should be! My recommendation is to give them a try, sleep on their mattress for the whole trial period and I think you will be very happy. I hope my review helps. I hope to try some of the pillows in the future and hope they are as cool and comfortable as their mattress.
I've bought so many pillows even more expensive than this one and they have not lived up to the price or comfort. This is a great pillow. Does the job and I can rest comfy knowing I'm not breathing any harmful chemicals every night. Get it !
Our new Avocado is simply the best mattress we've ever slept on. Supercomfy, yet firm and supportive. It feels so warm and cozy, yet highly breathable. And it smell so good compared to conventional mattresses :-)
Supportive and cozy. Does not trap heat. This is the firt time my husband has loved a pillow.
So far I LOVE my Avocado. For years I have been frustrated by the "tricks" of the mattress industry and the hidden chemicals in many mattresses. I have only had my Avocado for a week, but so far, so great. I am a mid-sized, middle-age woman and did not order the extra layer of latex. My mattress sleeps cool and I do appreciate the inner springs. The foam mattress I tried just did not cut it. Also, customer service has been amazing. Thank you Avocado!
Firm, well-made mattress. I searched all over for a high-quality eco option that wasn't made with memory foam I would sink into. It's VERY firm, but comfortable. We opted for the pillow top option, but I may look for a mattress pad that adds a little more cushion. The mattress arrived in a small box in the time they estimated. I nearly broke my back getting the mattress on my bed frame since it's SO heavy! I feel confident this is a solidly made mattress that will last for years. Pleased it was made in the USA. Thank you for offering an alternative to the many chemical-laden products out there.
I decided sometime last year I wanted to upgrade my queen mattress to a king and I knew I wanted something that was as close to organic as I could afford. I drove an hour away to try out different organic mattresses but the cheapest one I could find was well over $3k. I heard about Avocado mattresses but was reluctant to purchase a mattress online. I waited until I couldn't wait anymore and decided to go for it during the Memorial Day Sale. I'm so happy I did! The mattress is beautiful. The cover is a soft organic cotton. I thought the button tufting was going to bother me but once I put a fitted sheet over it, I didn't notice it all. If you've never owned a latex mattress or topper you might be wondering about the smell from the mattress. Its a very subtle natural "nutty" smell from the latex and it dissipated fairly quickly. The pillow top was a little more firm then I expected. Its definitely more of a 7 or an 8 on the firmness scale in my opinion. I contacted the company and they were so amazing and helped me find a topper for it to soften it. The mattress is perfect now! I do want to point out that my husband and my grandmother both laid on the mattress and thought it was perfect. They said they didn't feel it was too hard and thought it felt great on their back. I'm a side sleeper and light in weight and prefer a very plush feel. If you're like me then it would be worth investing a talalay topper. Even with the cost of a topper and the mattress you're still saving about a thousand dollars! Totally worth it! I would definitely purchase from this company again. The customer service was excellent and the product is great! I will update my review if anything changes but so far so good! P.S. I forgot to mention I also got the organic pillows and they're heavenly! So squishy!
Love it!!! Love it!!! Love it!!! Love it!!! Love it!!! Love it!!! Love it!!! Love it!!! Love it!!! Love it!!! Love it!!! Love it!!! Love it!!! Love it!!! Love it!!! Love it!!! Love it!!! Love it!!! Love it!!! Love it!!!
My energy has improved since we got this mattress because I'm getting a better sleep. It also reduced my back pain to nearly non existent
This is one of the best pillows I've ever had. The organic cotton cover is soft and I love that it has a zipper so I can adjust the amount of filling. The pillow was a little firm for me, as I am a side and stomach sleeper, so I removed some of the filling and now it's perfect! It cradles my neck beautifully and I love that the latex and kapok is all natural and organic. I am slowly converting all of my bedding to organic and will start saving now for one of your mattresses. They look heavenly! Thank you!!
It's the best mattress ever. I wish we could give one to our entire family. Great product for a good nights sleep.
To mattress shoppers - I have recently started using a "Standard" Avocado green mattress and have been thoroughly impressed. My bed search began by going to Macy's due to this seeming to be a good option for actually testing beds despite all the modern advances/options in mattress products that arrive by mail. This turned out to be a mistake. The mattress brands carried by a department store like Macy's do have nice options, but personally the experience is not my style. This is the way of doing things decades past… an awkward showroom with florescent lighting, top 40s music, and a brochure reading salesperson telling you there’s a sale…I realized that I needed to do more research. I spent 2 hours laying on floor model mattresses for 30 seconds at a time, then hopping up and going to the 'next one’. *I in fact bought a $1k Serta during this ordeal due to a feeling of anxiety, which is no way of buying something you will use EVERYDAY. Onto the good. The green. Moral of the story // Experience in today's markets is key. Avocado showcased that. My further researched unveiled Avocado as one of the top 2017 “Green” mattresses which was another big draw to the brand. By spending so much time in your bed, I believe that it is worth treating yourself. The mattress arrived at my doorstep a few weeks later. Selecting the white glove delivery service, two movers brought the joyous, dubiously small box up to my 7th floor condo where they cut the packaging and let it unfold. Moments later, I had a full mattress which looked and felt lovely. Again, experience is key. The mattress, which is likely to be hid most of its life, looks great. It is made from quality materials that can be seen and felt. My family is a large advocate for green products and the backstory of Avocado is soothing to the mind and the body. I got the Standard type mattress which is firm enough without being too stiff. I have noticed enhanced restful sleep between myself and my partner. It has stayed relatively cool during the warming of the spring months this year and Im looking forward to seeing how it performs in the summer. Bedding will likely enhance these conditions if you sleep warm, which is true of any mattress. Overall, Im thrilled. I appreciate what Avocado is doing to bring an enjoyable sleeping experience to consumers while they’re shopping. I run a small luxury furniture business myself and believe this brand is one to help ring in a new generation. Simplicity and quality are becoming the mainstays and I recommend Avocado.
We love our Avocado Mattress! Purchased the pillow-top option, and love the gentle support. But our old dodgy pillows with this new mattress weren't cutting it so we added Avocado's Green Pillows. They come almost over-stuffed, but you can remove stuffing to personalize them. We left them as is, however, and sleep better than ever. Wonderfully supportive and huggable. Highly recommended on one and all!
I love that it feels firm, soft, sturdy and pliable all at the same time. I know that sounds like an impossible combination, but somehow it works!
I have had neck issues this past year with my old mattress and after just a week with my avacado I have almost all my range of motion back. Love everything about it! And especially love that I don't have to worry about anything toxic in my mattress!
I was a little uncertain since some of the reviews I read said that this mattress was on the firm size and might not be good for a lighter-weight side sleeper. Well, I weigh 130 pounds and sleep on my side, and I found it delightful! My husband is heavier than me and sleeps on his stomach and he also finds it comfortable. We do tend to prefer a medium-hard mattress (I don't like to feel like I'm drowning in my bed), but even so, it was not uncomfortable at all; it has just the right amount of give. I got the queen size with pillow top option and now it is even harder to get out of bed in the morning... I want to stay there all day! There was a *very* faint smell to it for the first couple of days, but nothing I found unpleasant, just something I noticed; certainly not as bad as the offgassing you get with so many other things! I love the fact that it's made of completely natural materials; I try to be conscious of what will happen to my "stuff" once I'm done with it, and it is important to me to find things that can biodegrade and go back to the earth. One thing I was not prepared for was how long it would take to get the mattress. They say 7-10 business days, but that's how long it takes to *make* it... then they have to ship it, and I selected the scheduled delivery option so that took a few extra days to arrange. From the day I placed the order to the day it arrived at my home was about a month. As you can see I didn't deduct any stars for that, it's just something to be aware of when you're ordering. Overall: definitely worth it!
I had been looking for a bed for almost a year. I wanted great support for my lower back and a good rest for my body. I also wanted a bed that was healthy with natural materials that did not have chemicals and off gassing while I slept. and fit into the waste stream on the very earth I walked and slept on. And I also wanted the advancements of sleeping afforded to people without paying $3-$10 k. Which you can with a Duxiana a beautifully made bed yet no wool or organic cotton. Support your earth support yourself. Went for it received the box and was completely surprised how it came. WHAT!!?????! oh man, my boyfriend immediately told me "oh your nature ways. You can send it back right? well opened it followed directions and I am impressed. The firm which I needed , the guidance support of the ENTIRE crew at Avocado made it worthwhile. The sleep sealed this. If you need a good bed, you have come to the right place. Try it as the 90 day guarantee proves it.
Zero adjustment period for this mattress. My husband was a little hesitant to order a mattress online because he was concerned about not trying it out first. From the first night, we both slept like a dream. We got the King size with pillow top and it fit our Pottery Barn headboard/frame perfectly. Our only issue with our purchase was with the shipping. They shipped it super fast and provided a tracking number. We were contacted by the delivery company and set up a delivery time. The gave us a 4 hour window and never showed. We called them and they were quite rude and hung up. They called to set up another time a few days later after being contacted by Avocado on our behalf. They again gave us a 4 hour window and arrive an 1.5 hours later than stated. The delivery people were unprofessional - only one guy showed up at first so there was an additional 20 minute wait for the other guy, they asked to use our bathroom, and also asked my husband to help remove our old mattress because the other guy still hadn't arrived. I don't blame Avocado for the unprofessional delivery company. They actually get good reviews online. I think Avocado did everything they could from their end. They even waived the shipping fee for us without us even asking. Hopefully, Avocado does not use this company in the future. Overall, we love our mattress and can not believe how well we sleep on it. We would definitely purchase from them again.
simple, clean and comfortable...i need a firm mattress and got one with out the pillow top and it is perfect! many thanks for a good nights sleep!
If your not sure and thinking about it dont.. Just Buy It.. I have never considered buying a mattress on line before I researched Avocado. Maybe Im still old school thinking there are just certian things you dont buy on line could not be happier we put our trust in Avocado company. We placed our order and had a few questions along the way while the matteress was being made. There was always someone available to help and answer any questions we had.. Staff was great.. No smell and the quality is hard to match these days and dont think it can be done at this price point. When you have such an amazing product that is healthier than anything out there there really is no reason to choose anything else. We will be purchasing 3 more beds from Avocado.. Dont even get me started on the pillows yes amazing.. Thank you everyone at Avocodo our son now refers to the mattress as the magic bed..
So we've been sleeping on the cadillac Ikea latex mattress, WITH a 3" memory foam topper for years and we just couldn't take it any more. Aches everywhere! We bit the bullet and got Avocado, compelled by the mix of springs, latex and organic fibers. I was concerned about side collapse, but this isn't a concern. We got a King sized pillow top, and I invested in a merino wool topper (from Amazon) for extra warmth and protection. I guess you just get used to sleeping very warm on the memory foam, and I was pretty cold the first few nights. After adding the wool topper I'm all set. Best combo ever. Very pleased with the fabrication and shipping speed, and delivery, and the financing option was very convenient. Decision and payments were handled in just a few clicks. Great experience all around.
We bought this to replace our 5 year old memory foam mattress, which we put in our son's room. Cons of the memory foam : initially gave off a strong smell, slept hot (even with a "cooling layer"), wasn't as supportive over time. I wanted to give the Avocado a fair chance before reviewing, and I'm ready to proclaim my love! No more overheating, feels extremely supportive (but comfy-we got the pillow top), and I feel great about the materials (NO CHEM SMELL). We had a promo for free pillows as well, and I'm a total convert. Bonus - the customer service is stellar! You can tell the CS reps are invested in the mission of the company. LOVE all around, and hope the best for Avocado Green.
Been trying all different sorts of pillows and have been having a bit of a Goldilocks time of it. So far, this one is just right!
If you like your mattress really firm, do not get the latex top. We thought we did, but then opted to buy a latex top from another company (recommended by avacado) since they don't sell it separately. In a day when customer service is typically disservice ... this company is outstanding. Love the mattress and everything the company represents. I will buy again. Amazing experience. T
We have now owned the bed for 6 months. It is a joy to sleep in. Steve. Los Angeles, CA
Love my new Mattress, I've been sleeping great!
I just sold my home and decided to treat myself to a new mattress since mine was ancient! I read reviews online for organic mattresses on and off mattress websites. I narrowed it down to 3 and then after talking to online reps I went with Avocado. Their rep was most helpful answering all my questions in detail and was not pushy. When the box came I almost cringed, it was small for a queen mattress. I took it to my new place and with friends opened the packaging and we laughed with amazement as this grew into a huge plump substantial queen mattress! A thing of beauty and obvious good quality! So I've been sleeping on it for a week and love it. Its so relaxing and its firm but you can also feel the bounciness inside. Far better than any regular mattress and I feel like I did a good thing for myself and the planet going organic. I was lucky to catch them having a sale and used my VA status for an additional discount on Memorial Day weekend. I got the pillow top because I didn't want to miss out on the added treat of that plus I figured I am not buying another mattress for years and years. Its really thick and only needs a platform. Its really is a unique and luxurious gift to yourself. Lastly, the return policy and test time for satisfaction is good but I know I wont be returning it.
This mattress has saved my life. Everyone wants to sleep with me on it. Buy one, more people will sleep with you.
We recently purchased three Avocado green mattresses to replace well-used, well-worn conventional mattresses, at least one almost 20 years old. We were very reluctant to buy most of the new types and/or brands of mattresses, because they incorporate so many synthetic substances; and we really wanted mattresses that were excellent for use, durable, and environmentally friendly. Based on reviews, we bought from Avocado, and our experience of the mattresses has far outstripped even our expectations. The mattresses are wonderful, truly. We purchased two mattresses without pillow tops for the teenage children, and one queen mattress with pillow top for us adults. We are mightily, mightily pleased.
I was a little skeptical takinga chance on a mattress that I never saw in person but I'm so glad I did. I read many reviews from different brands but decided to take the leap of faith with Avocado. I bought 2 twin pillow top mattresses which my kids are currently sleeping on and will be buying a queen soon. I'm so happy I read so many reviews because one of them led me to this company and saved us from living a mattress horror story. Thank You Avocado for being the perfect fit for our family:)
My wife and I recently sold our house and the buyers wanted to buy out furniture. This left us on a hunt to find a new mattress. When we started looking around we found that a toxic fire retardent was sprayed on our pillows and mattress. Being that we spend 1/3 of our day sleeping on it my wife and I did not think it made any sense to buy a mattress with toxic fire retardent. Our research quickly brought us to the Avocado mattresses. After further research and seeing that this company was the real deal and focused on creating a quality mattress and done with the consumers health and well being in mind we decided to order one. It was a little like going out on a limb because we were not sure of the quality and comfort having not seen one in person. We were so pleasantly surprised. The mattress was even better than expected. We sleep great! So glad we got the pillow top. That is certainly the way to go. We also got the Avocado pillows whIcheck are great. I am so glad we made the choice to get this mattress. We are going to order the twin one for our son as well. It just makes sense to spend 1/3 of your time (8hrs sleeping) on something that is healthy to be on and not sprayed with a toxic substance. The price was very reasonable and less than some of the other toxic mattresses we initially looked at. Investing in your health and well being always pays off.
I did a lot of online research and chose avocado because the materials were such high quality and natural. The bed came in exactly the timeframe I was told and it was easy working with the company. It looks and feels like a very high quality mattress. At first I thought it was a little firm when on my side, but I gave it a week and I love it now! Just enough give, but still excellent support. The bed also doesn't get hot. The pillows are the best I've ever had, seriously.
We worked with Barbro Sjötun at Hastens Soho and could not have had a better experience. Over the span of many visits, Barbro patiently took time to walk us through our many options. In addition to being an expert on Hastens and their amazing product line, she also seems to be an expert on sleep and had many insights that she was generous enough to share with us. Once we were ready to make the purchase, she was very responsive (even over weekends) - we could not be any happier with the service we were provided as well as the final product.View More Reviews
We worked with Saroya Garcia and had a wonderful experience! She was knowledgeable, not pushy and extremely accommodating. She spent the time to help us understand the company, our options and find the best bed for us. She was responsive to our emails and even held the store open late one Friday night when we couldn't get out of work in time to get there before closing! We couldn't be happier with our Hastens bed and had a wonderful experience working with Soy!
Barbro is a mattress expert in addition to being just a genuinely nice and interesting person to talk to. She is familiar with all high end mattress brands and I've learned a lot from her. After owning my Hastens 2000T for 5 years I am back to buy another one for my weekend home.
I have been shopping for mattress for a while. A friend recommended Hastens. Boy, it was the most comfortable mattress I have ever slept on. Although I ended up with bedding materials not mattress, I was very impressed by Barbro's professionalism and her knowledge in this prestige product line. Thank you Barbro for your help today.
After being discouraged by an unpleasant salesperson at the Upper East Side location. I ventured to the SoHo location where the salespeople were much friendlier. I ordered a very high end mattress in which I have waited three months to receive. After communicating with the team and having the date changed multiple time (by them) we settled on a date and time. That date came and they tried to deliver well before the delivery window. I made sure to accommodate this and did everything I could to make things run smoothing including co-ordinating alternate elevator use with the delivery. After everything was in the apartment and the movers had left I realized that the mattress that was delivered was not what I had ordered. Immediately contacting the company, who were confused, I was treated as though it was an error on my behalf. Rather than the concern of making sure i had the mattress that I had ordered three months ago the issues was the incorrect mattress and soon soon they could pick it up. When I asked about when I can expect mine (as it was scheduled for today) the response I received was, "I don't know". After a number of calls back and forth it was decided that the incorrect mattress would be picked up and the correct delivered at the same time. Then another phone call- the mattress is scheduled to be picked up but still no idea when my mattress that was ordered three months ago and had scheduled for delivery today would be arriving as they can't swap them on the same day. At the end of the day I'm still waiting on my mattress and I was treated with a bad attitude by all of the staff who didn't take any responsibility for their mistake. This isn't the high-end customer service you would expect from a high end store. Very disappointed.
This is a review for treatment in their union square/flatiron location. Dean an elderly white stuffy male seemed incredibly uncomfortable that he had to help me (a brown skin woman). He called my son a she because he is completely ignorant about the Sikh faith. I wish I was not so angered by this experience but it's very hard to give someone so visibly racist the benefit of the doubt.
Worst value ever! $15,000 for a mattress that becomes hard as a rock. And their warranty is a total scam. When you call to complain, They send so-called technicians over who just turn a few buttons and then tell you that you may have a problem when they can't improve it. Then they lie to their supervisor on the report. Unbelievable. Stay away!
Wow, the men working here ? superb,They were able to help me have bedding shipping out to California by the time I get back.The natural materials are a big selling point. And to rest on it feels like being in a supportive vat of whipped cream pure luxury.
I bought my Hastens bed 8 years ago and I still look forward to sleeping on it every single night. The customer service is polite, friendly, and helpful. I recommend you take the time to test each bed out properly to make sure you're making the right choice. It makes you think seriously about what position you sleep in. They give you ample time to try everything, and will even give you a blanket and turn down the showroom lights. After all, it is a hefty investment. Also, they aren't kidding when they say you have to religiously flip the mattress during the first year or so to make sure it settles evenly. My salesperson would call me when it was time to flip it again. Now that is customer service!! Follow their advice, and you'll be the proud owner of a solid and comfortable mattress 8 years on.
Despite the high price, Haastens has not bothered to resolve the issue with the mattress topper. There is too little stiching and, as a result, if two people sleep in the bed, the result is a large lump in the middle -- where the stuffing has shifted. When I went back and asked about this issue, I was told to walk on the topper. This is a ridiculous solution. Their sheets also shrink with normal washing. Definitely not worth the money.
After spending so much on a mattress I would expect it to be comfortable for many years. I have clear indentations on the bed, and asked customer service to help remedy the issue. They came over and told me a needed a new topper for $3200, and then it would be fixed. I bought the topper and 2 months later, the issue was not resolved. Customer service came back over to evaluate and told me to walk on the mattress to even it out. Definitely not worth purchasing to go thru all this trouble. Also, they said the $3k topper would remedy,w which it had no effect except ripping e off yet again.
We purchased a bed from Hastens about a year ago and could not be more dissatisfied. We've attempted just about everything to make the bed more comfortable (taking the topper off, putting on a wool mattress pad, cotton pad...). The bed is NOT worth the price and the horse hair toppers are just plain uncomfortable for everyday use (in the store they will feel great). My suggestion is to look elsewhere. Also, the bed weighs a ton, they'll tell you to flip and rotate it every few months, plan on getting a few people to help.
I originally bought three Hasten beds ($10,000+) for my home including a split king mattress/box-spring combo. Throughout the sales process, I was never warned of the issue of having a split king. The crack between the two mattresses has become a huge issue. In fact, they assured me that the crack was not an issue because of the pillow top that accompanied the bed. After contacting customer service for suggestions or for an appropriate remedy, what I expected was perhaps an offer to receive an additional mattress pad ($200) to help alleviate the feel of the crack. What I got was a "too bad for you" response. This to me, is unacceptable at these prices. Their customer service should be much better than this. If you buy one, better hope you do not ever have an issue with the bed.
I never thought about beds as an investment until I came here. The store is beautiful and staff super friendly. They even have their own parking lot which is rare in West Hollywood. A little bit about the actual experience.....I felt very little pressure to buy a bed. The associates were more than helpful in answering any questions that I had and the only thing they really wanted from me was to lie down and take a nap for 10-15 minutes. The product sells itself!!! The owner even invited me to come over and take a nap for a few hours (towards closing time). He didn't want to sell me a bed unless I really experienced it and enjoyed it. I had probably come into the store a half a dozen times by now. Each time I walked out empty handed. But every time I went in, they treated me as they would a new customer. Unlike other Hastens stores I have been to, this location also has a customer service team to visit local customers every 3 or 4 months to make sure the bed is working great and to massage the bed. They do require a little maintenance every now and then but it goes a long ways. A great product, awesome manufacturer warranty and superior customer service. I had to take the plunge.....What was I waiting for??? Long story short....I closed the deal and couldn't be happier!
The best bed in the world. Prices will range from 9000 all the way to 150,000. Yes. Dollars. Our salesperson (Peter) was professional but also friendly and just there to help you pick the best bed. We are happy with our Luxuria bed purchase and can't wait for it to arrive at our home.
First things first...if any company needs to see an example of outstanding customer service, look no further than the management and administration of Hastens on Beverly Blvd. My wife and I walked in to Hastens for the first time and were treated with the utmost respect and service. We ended up not only buying a mattress, but we also threw in some pillows, a mattress cover, and a comforter. Linus and Anna took excellent care of us. Just recently I also met Andre who was another absolute pleasure to speak to. One of the perks of Hastens is that you can choose a custom size bed. So my wife chose a slightly larger one. It turned out that standard sized sheets wouldn't fit our bed. So we called Hastens for help. Linus found us custom sheets and had them shipped to our home. The sheets fit perfectly. They are also very soft and strong. They have lasted very nicely. These beds are made with all natural "ingredients." So they don't harbor allergens like other beds. The beds are all handmade. The quality is so great that you never need to buy another bed again. They offer a 25 year warranty. And even offer a service to come out and flip and fluff your bed twice a year, for free. We have had our bed for 4 years now and it still feels like the first day. No pains. Sound sleeps. Sometimes, it's actually too comfortable. My wife can't keep her eyes open for more than 5 minutes after she enters the bed so we can never get through any movie together. So in conclusion, you invest once, and never really need to again, and on top of it you get service fit for kings for the rest of your life. You basically never have to worry about your bed. Someone is always watching out for you to make sure your purchase lasts and lasts.
I came to Hastens West Hollywood today to browse their selection of Swedish mattresses. The location of this Hastens is very central. It's on Beverly Blvd and Robertson. Beverly Blvd is lined with many high-end, hip furniture stores, so I wasn't expecting Hastens to stand out in my mind when compared to all the other stores. But surprisingly enough, I really enjoyed my experience at Hastens on Beverly! I found the owner to be down to earth, knowledgable and friendly. I liked how he really believes in his product and that he himself owns several Hastens beds due to the sheer quality and ergonomic support that each mattress provides. I liked how the store had a selection of all the different beds, from the very beautiful black fabric "Vividus" bed, which is thought to be the world's "most exclusive bed," to cute peach and white checkered twin beds for the children. My favorite? The country-quaint green and white checkered mattress at the far back left corner of the store. So cute!! So Spring!! The store itself looks very "Swedish." Light wood colored floors and most beds in the characteristic Hastens blue and white checkered cloth. I like the metal lift in the store for handicapped customers. I also like the ample free parking in the store front for customers as well! The silver/stainless steel accents are also a nice touch to the store's modern look. Hastens on Beverly is a really great place to shop! I was hoping to catch a glimpse of one of the celebrities that bought from this Hastens, but no such luck today!
This store would be a great place to hang out and read the paper because the beds are so comfortable. The staff is friendly and knowledgeable and not pushy at all. Sverige är fantastiskt!
I would absolutely not recommend this company due to their poor customer service and being sold to on terms that they cannot fulfil. We placed the order with them based on their promises, but they have reneged - and all this is in the terms and conditions according to an email we have received from them, so there is nothing that we can about it. Communication is appalling. For a company that prides itself on sleep, they do not care about making life additionally stressful.
OK everyone here is the bottom line, the Hastens bed my wife and I bought is fantastic. You flip the horsehair topper and its like a new bed. We do this 4 times a year. In the beginning for a few years Hastens service team came out and flipped it for us but now we watched them and know what to do ourselves. We have been sleeping on this bed for about 15 years now, still amazing. We just ordered new comforters and sheets in different colour squares. Im not a fan of too many products but these beds are worth the bang for your buck. A big shout out to all the guys and gals at Hastens in the Los Angeles store, sleep on ! How cool would it be if they would start making beds in Trojan colours. Fight On !
We purchased Hasten bed this year. It’s not comfortable. We wrote emails to the company which promised to send bed doctors twice a year and provide 25yr warranty. But they don’t even reply. When I check online, I realized there is no customer support info for my location. Don’t buy!!!