Slumber Search is supported by readers. Some links on Slumber Search are referral links. If you use one of these and buy something, Slumber Search may make a small amount of money. More info.
The Avocado Green is an organic latex hybrid mattress that doesn't skimp on doing things right. For those that are sensitive to off-gassing or suffer from airborne allergies, having an all-natural mattress is a must, but Avocado goes a step further. They are certified organic, not only using some organic materials, but going through a stringent process to have their source materials, factory and products certified GOTS organic. They are also GreenGuard Gold certified, which is one of the most rigorous volatile emissions standards to obtain and Made Safe® Non-Toxic certified.
City Mattress sells a variety of mattresses, including name brands like Serta and Sealy, and its own proprietary options City Mattress brand. With locations across New York and Florida, they get good marks on customer service overall, but there are some concerns around the durability and price value of some of the products sold.
Based on our aggregated reviews and our scoring method, we recommend Avocado in this match up!
See Our Full Review of Avocado
Having highly rated customer satisfaction scores is a good beginning point to find if a mattress will work for you. Based on online customer sentiment and review data, these mattresses are highly regarded by customers. Sleepers report feeling cozy on their new mattresses and have reported good experiences buying. Keep reading below to discover if one of these mattresses will work well for your body!
These mattresses are very supportive. Customers report that their spines are aligned and hips and shoulders are cradled.
These mattresses also do well at edge support, which is how good a mattress is supportive along the sides. For folks that like to lounge on the side of the bed, these mattresses should do a fine job keeping things comfortable.
Bowling Ball & Density Tests
The famous bowling ball test is a great indicator of firmness, and it is can help in seeing how the firmness changes throughout the mattress. It can show if there is an uneven surface. These mattresses are even and should do well supporting the spine of most sleepers.
Customers agree that these mattresses are competitive when it comes to durability versus the competition. Having a durable mattress can mean comfortable sleep for years while one that breaks quickly can mean fast back pain. These mattresse will last between 7 - 12 years for most sleepers, which is aligned with good contemporary mattresses. Those that are heavier than average or use their mattresses more than once a day may experience a slight decrease in durability.
Get an Instant Discount for Avocado: Get $175 Off Mattresses
If you are thinking about this one, do more research below to learn if this mattress will work for you. Sadly, they don't get the best reception from all customers. Some folks were cozy in their new mattress, but others reported trouble getting comfortable.
Support isn't equal to firmness. Good support means that it lines up your back and spine -- leading to a healthier night sleep. Unfortunately, these mattresses have some negative feedback around support. Most customers are comfortable with the support right after purchase, but some folks didn't feel like they were adequately supported over time.
For those that sit on the edge of their mattress in the morning, edge support is very important. For most folks, these mattresses do a good job with edge support at the beginning, but some may find that it doesn't work for them over time.
Long lasting mattresses are wonderful, but not always simple to discover. These mattresses are not reviewed highly by customers when it comes to durability. That said, some customers may find their mattress lasts longer than average, while other mattresses may only last a couple years. If you are heavier in body type, you may want to do extra looking before buying.
I absolutely love this mattress! I have never experienced this degree of comfort from a mattress before. It took me several months of researching and reading every review before I made the decision to buy an Avocado! I am so glad I did! It's been a life changer.View More Reviews
We got the avocado green king size mattress without the topper. It's comfortably firm for me as a side sleeper and good for my partner as a back or stomach sleeper. We also have a newborn that we are bedsharing with, so having a firm on-toxic mattress is essential! We love it.
This mattress is comfortable I have terrible sensitivity to odors and chemical type of smell I used it without encasment and I did not feel any thing . I did extensive search on buying mattresses and I found thi one on Facebook friend I immediately googled and ordered that same day . I am happy with the purchase and I will replace the whole family mattress with this one .
Way cooler than our old foam mattress. Love the bounce - feels like sleeping on a cloud.
I was up late one night researching the many brands of beds that you can buy online. I am in my 50's, a large person, and didn't want to pay the marked up price at the local store. I decided on the Avocado full mattress with the pillow top. I've had it a week now. First, it really did come decompressed in a box, and it was fun to watch it "grow". From the time I bought it to the time it arrived took about 11 days (I'm in CA). It's has a beautiful look to it. It's clean, solid in design, and super comfortable. I got an excellent financing rate from the company that works with them. If I pay it off in six months--0%! I also caught a sale and got an additional $100 off. They say it takes 1-3 weeks to break in, but I was happy the first night I slept on it! I'm very lucky to have found such a great product and for a great price!
The Green Pillow is great. I love the no VOC aspect and the eco-friendly filling. The pillow is very soft especially if you choose to remove some filling.
These pillows are out of this world. If I wasn't already married, I would marry my pillow.
I love my pillow. No more memory foam sweating. It conforms to your sleeping style wonderfully.. I didn't have to adjust the fill but love the option to do so. I highly recommend it.
I wanted to give this review to help others searching for a great mattress who have similar issues and provide my experience. 1. It sleep COOL!!!! This is one of its best points. I sleep in the day, in the desert where 105-112' is most of the summer, have hot flashes and couldn't take it anymore. This mattress for all of the summer has not been a disappointment it really does sleep cool. 2. Easy to Move On without Sinking. I have MS and my husband suffered a stroke leaving him paralyzed on his right side. We really have difficulty moving on memory foam because it sinks and traps you like quick sand making turning over horrible. You will not have this problem here, you can easily get up, turn or scoot around easily. 3. Can take the Weight!! We are working on the weight issue but this bed can take it and provide all around support to back, hips and shoulders. My arm would become compressed and go numb in my 3 year old extra firm memory foam mattress. My first night my backache, hip and arm pain were gone. 4. Minimal Motion Transfer. I took off my old boxsprings, followed the recommendations to lay the mattress on a platform and I don't notice my husband getting up and he because of limited mobility moves around quite a bit to get up. 5. Topper or No Topper. I think that if you have sore shoulders from arthritis, the topper might provide extra cushion if they are sore. If your not sure I would talk directly to the people at avocado green mattress and get their opinion. 6. Customer Service - Fantastic!! This companies customer service is second only to their products!! I had many questions, chatted many times and even asked them to call me. They answered right away, were very patient, answered all of my questions and were always understanding, knowledgeable and patient. Their customer service is how it should be! My recommendation is to give them a try, sleep on their mattress for the whole trial period and I think you will be very happy. I hope my review helps. I hope to try some of the pillows in the future and hope they are as cool and comfortable as their mattress.
I've bought so many pillows even more expensive than this one and they have not lived up to the price or comfort. This is a great pillow. Does the job and I can rest comfy knowing I'm not breathing any harmful chemicals every night. Get it !
Our new Avocado is simply the best mattress we've ever slept on. Supercomfy, yet firm and supportive. It feels so warm and cozy, yet highly breathable. And it smell so good compared to conventional mattresses :-)
Supportive and cozy. Does not trap heat. This is the firt time my husband has loved a pillow.
So far I LOVE my Avocado. For years I have been frustrated by the "tricks" of the mattress industry and the hidden chemicals in many mattresses. I have only had my Avocado for a week, but so far, so great. I am a mid-sized, middle-age woman and did not order the extra layer of latex. My mattress sleeps cool and I do appreciate the inner springs. The foam mattress I tried just did not cut it. Also, customer service has been amazing. Thank you Avocado!
Firm, well-made mattress. I searched all over for a high-quality eco option that wasn't made with memory foam I would sink into. It's VERY firm, but comfortable. We opted for the pillow top option, but I may look for a mattress pad that adds a little more cushion. The mattress arrived in a small box in the time they estimated. I nearly broke my back getting the mattress on my bed frame since it's SO heavy! I feel confident this is a solidly made mattress that will last for years. Pleased it was made in the USA. Thank you for offering an alternative to the many chemical-laden products out there.
I decided sometime last year I wanted to upgrade my queen mattress to a king and I knew I wanted something that was as close to organic as I could afford. I drove an hour away to try out different organic mattresses but the cheapest one I could find was well over $3k. I heard about Avocado mattresses but was reluctant to purchase a mattress online. I waited until I couldn't wait anymore and decided to go for it during the Memorial Day Sale. I'm so happy I did! The mattress is beautiful. The cover is a soft organic cotton. I thought the button tufting was going to bother me but once I put a fitted sheet over it, I didn't notice it all. If you've never owned a latex mattress or topper you might be wondering about the smell from the mattress. Its a very subtle natural "nutty" smell from the latex and it dissipated fairly quickly. The pillow top was a little more firm then I expected. Its definitely more of a 7 or an 8 on the firmness scale in my opinion. I contacted the company and they were so amazing and helped me find a topper for it to soften it. The mattress is perfect now! I do want to point out that my husband and my grandmother both laid on the mattress and thought it was perfect. They said they didn't feel it was too hard and thought it felt great on their back. I'm a side sleeper and light in weight and prefer a very plush feel. If you're like me then it would be worth investing a talalay topper. Even with the cost of a topper and the mattress you're still saving about a thousand dollars! Totally worth it! I would definitely purchase from this company again. The customer service was excellent and the product is great! I will update my review if anything changes but so far so good! P.S. I forgot to mention I also got the organic pillows and they're heavenly! So squishy!
Love it!!! Love it!!! Love it!!! Love it!!! Love it!!! Love it!!! Love it!!! Love it!!! Love it!!! Love it!!! Love it!!! Love it!!! Love it!!! Love it!!! Love it!!! Love it!!! Love it!!! Love it!!! Love it!!! Love it!!!
My energy has improved since we got this mattress because I'm getting a better sleep. It also reduced my back pain to nearly non existent
This is one of the best pillows I've ever had. The organic cotton cover is soft and I love that it has a zipper so I can adjust the amount of filling. The pillow was a little firm for me, as I am a side and stomach sleeper, so I removed some of the filling and now it's perfect! It cradles my neck beautifully and I love that the latex and kapok is all natural and organic. I am slowly converting all of my bedding to organic and will start saving now for one of your mattresses. They look heavenly! Thank you!!
It's the best mattress ever. I wish we could give one to our entire family. Great product for a good nights sleep.
To mattress shoppers - I have recently started using a "Standard" Avocado green mattress and have been thoroughly impressed. My bed search began by going to Macy's due to this seeming to be a good option for actually testing beds despite all the modern advances/options in mattress products that arrive by mail. This turned out to be a mistake. The mattress brands carried by a department store like Macy's do have nice options, but personally the experience is not my style. This is the way of doing things decades past… an awkward showroom with florescent lighting, top 40s music, and a brochure reading salesperson telling you there’s a sale…I realized that I needed to do more research. I spent 2 hours laying on floor model mattresses for 30 seconds at a time, then hopping up and going to the 'next one’. *I in fact bought a $1k Serta during this ordeal due to a feeling of anxiety, which is no way of buying something you will use EVERYDAY. Onto the good. The green. Moral of the story // Experience in today's markets is key. Avocado showcased that. My further researched unveiled Avocado as one of the top 2017 “Green” mattresses which was another big draw to the brand. By spending so much time in your bed, I believe that it is worth treating yourself. The mattress arrived at my doorstep a few weeks later. Selecting the white glove delivery service, two movers brought the joyous, dubiously small box up to my 7th floor condo where they cut the packaging and let it unfold. Moments later, I had a full mattress which looked and felt lovely. Again, experience is key. The mattress, which is likely to be hid most of its life, looks great. It is made from quality materials that can be seen and felt. My family is a large advocate for green products and the backstory of Avocado is soothing to the mind and the body. I got the Standard type mattress which is firm enough without being too stiff. I have noticed enhanced restful sleep between myself and my partner. It has stayed relatively cool during the warming of the spring months this year and Im looking forward to seeing how it performs in the summer. Bedding will likely enhance these conditions if you sleep warm, which is true of any mattress. Overall, Im thrilled. I appreciate what Avocado is doing to bring an enjoyable sleeping experience to consumers while they’re shopping. I run a small luxury furniture business myself and believe this brand is one to help ring in a new generation. Simplicity and quality are becoming the mainstays and I recommend Avocado.
We love our Avocado Mattress! Purchased the pillow-top option, and love the gentle support. But our old dodgy pillows with this new mattress weren't cutting it so we added Avocado's Green Pillows. They come almost over-stuffed, but you can remove stuffing to personalize them. We left them as is, however, and sleep better than ever. Wonderfully supportive and huggable. Highly recommended on one and all!
I love that it feels firm, soft, sturdy and pliable all at the same time. I know that sounds like an impossible combination, but somehow it works!
I have had neck issues this past year with my old mattress and after just a week with my avacado I have almost all my range of motion back. Love everything about it! And especially love that I don't have to worry about anything toxic in my mattress!
I was a little uncertain since some of the reviews I read said that this mattress was on the firm size and might not be good for a lighter-weight side sleeper. Well, I weigh 130 pounds and sleep on my side, and I found it delightful! My husband is heavier than me and sleeps on his stomach and he also finds it comfortable. We do tend to prefer a medium-hard mattress (I don't like to feel like I'm drowning in my bed), but even so, it was not uncomfortable at all; it has just the right amount of give. I got the queen size with pillow top option and now it is even harder to get out of bed in the morning... I want to stay there all day! There was a *very* faint smell to it for the first couple of days, but nothing I found unpleasant, just something I noticed; certainly not as bad as the offgassing you get with so many other things! I love the fact that it's made of completely natural materials; I try to be conscious of what will happen to my "stuff" once I'm done with it, and it is important to me to find things that can biodegrade and go back to the earth. One thing I was not prepared for was how long it would take to get the mattress. They say 7-10 business days, but that's how long it takes to *make* it... then they have to ship it, and I selected the scheduled delivery option so that took a few extra days to arrange. From the day I placed the order to the day it arrived at my home was about a month. As you can see I didn't deduct any stars for that, it's just something to be aware of when you're ordering. Overall: definitely worth it!
I had been looking for a bed for almost a year. I wanted great support for my lower back and a good rest for my body. I also wanted a bed that was healthy with natural materials that did not have chemicals and off gassing while I slept. and fit into the waste stream on the very earth I walked and slept on. And I also wanted the advancements of sleeping afforded to people without paying $3-$10 k. Which you can with a Duxiana a beautifully made bed yet no wool or organic cotton. Support your earth support yourself. Went for it received the box and was completely surprised how it came. WHAT!!?????! oh man, my boyfriend immediately told me "oh your nature ways. You can send it back right? well opened it followed directions and I am impressed. The firm which I needed , the guidance support of the ENTIRE crew at Avocado made it worthwhile. The sleep sealed this. If you need a good bed, you have come to the right place. Try it as the 90 day guarantee proves it.
Zero adjustment period for this mattress. My husband was a little hesitant to order a mattress online because he was concerned about not trying it out first. From the first night, we both slept like a dream. We got the King size with pillow top and it fit our Pottery Barn headboard/frame perfectly. Our only issue with our purchase was with the shipping. They shipped it super fast and provided a tracking number. We were contacted by the delivery company and set up a delivery time. The gave us a 4 hour window and never showed. We called them and they were quite rude and hung up. They called to set up another time a few days later after being contacted by Avocado on our behalf. They again gave us a 4 hour window and arrive an 1.5 hours later than stated. The delivery people were unprofessional - only one guy showed up at first so there was an additional 20 minute wait for the other guy, they asked to use our bathroom, and also asked my husband to help remove our old mattress because the other guy still hadn't arrived. I don't blame Avocado for the unprofessional delivery company. They actually get good reviews online. I think Avocado did everything they could from their end. They even waived the shipping fee for us without us even asking. Hopefully, Avocado does not use this company in the future. Overall, we love our mattress and can not believe how well we sleep on it. We would definitely purchase from them again.
simple, clean and comfortable...i need a firm mattress and got one with out the pillow top and it is perfect! many thanks for a good nights sleep!
If your not sure and thinking about it dont.. Just Buy It.. I have never considered buying a mattress on line before I researched Avocado. Maybe Im still old school thinking there are just certian things you dont buy on line could not be happier we put our trust in Avocado company. We placed our order and had a few questions along the way while the matteress was being made. There was always someone available to help and answer any questions we had.. Staff was great.. No smell and the quality is hard to match these days and dont think it can be done at this price point. When you have such an amazing product that is healthier than anything out there there really is no reason to choose anything else. We will be purchasing 3 more beds from Avocado.. Dont even get me started on the pillows yes amazing.. Thank you everyone at Avocodo our son now refers to the mattress as the magic bed..
So we've been sleeping on the cadillac Ikea latex mattress, WITH a 3" memory foam topper for years and we just couldn't take it any more. Aches everywhere! We bit the bullet and got Avocado, compelled by the mix of springs, latex and organic fibers. I was concerned about side collapse, but this isn't a concern. We got a King sized pillow top, and I invested in a merino wool topper (from Amazon) for extra warmth and protection. I guess you just get used to sleeping very warm on the memory foam, and I was pretty cold the first few nights. After adding the wool topper I'm all set. Best combo ever. Very pleased with the fabrication and shipping speed, and delivery, and the financing option was very convenient. Decision and payments were handled in just a few clicks. Great experience all around.
We bought this to replace our 5 year old memory foam mattress, which we put in our son's room. Cons of the memory foam : initially gave off a strong smell, slept hot (even with a "cooling layer"), wasn't as supportive over time. I wanted to give the Avocado a fair chance before reviewing, and I'm ready to proclaim my love! No more overheating, feels extremely supportive (but comfy-we got the pillow top), and I feel great about the materials (NO CHEM SMELL). We had a promo for free pillows as well, and I'm a total convert. Bonus - the customer service is stellar! You can tell the CS reps are invested in the mission of the company. LOVE all around, and hope the best for Avocado Green.
Been trying all different sorts of pillows and have been having a bit of a Goldilocks time of it. So far, this one is just right!
If you like your mattress really firm, do not get the latex top. We thought we did, but then opted to buy a latex top from another company (recommended by avacado) since they don't sell it separately. In a day when customer service is typically disservice ... this company is outstanding. Love the mattress and everything the company represents. I will buy again. Amazing experience. T
We have now owned the bed for 6 months. It is a joy to sleep in. Steve. Los Angeles, CA
Love my new Mattress, I've been sleeping great!
I just sold my home and decided to treat myself to a new mattress since mine was ancient! I read reviews online for organic mattresses on and off mattress websites. I narrowed it down to 3 and then after talking to online reps I went with Avocado. Their rep was most helpful answering all my questions in detail and was not pushy. When the box came I almost cringed, it was small for a queen mattress. I took it to my new place and with friends opened the packaging and we laughed with amazement as this grew into a huge plump substantial queen mattress! A thing of beauty and obvious good quality! So I've been sleeping on it for a week and love it. Its so relaxing and its firm but you can also feel the bounciness inside. Far better than any regular mattress and I feel like I did a good thing for myself and the planet going organic. I was lucky to catch them having a sale and used my VA status for an additional discount on Memorial Day weekend. I got the pillow top because I didn't want to miss out on the added treat of that plus I figured I am not buying another mattress for years and years. Its really thick and only needs a platform. Its really is a unique and luxurious gift to yourself. Lastly, the return policy and test time for satisfaction is good but I know I wont be returning it.
This mattress has saved my life. Everyone wants to sleep with me on it. Buy one, more people will sleep with you.
We recently purchased three Avocado green mattresses to replace well-used, well-worn conventional mattresses, at least one almost 20 years old. We were very reluctant to buy most of the new types and/or brands of mattresses, because they incorporate so many synthetic substances; and we really wanted mattresses that were excellent for use, durable, and environmentally friendly. Based on reviews, we bought from Avocado, and our experience of the mattresses has far outstripped even our expectations. The mattresses are wonderful, truly. We purchased two mattresses without pillow tops for the teenage children, and one queen mattress with pillow top for us adults. We are mightily, mightily pleased.
I was a little skeptical takinga chance on a mattress that I never saw in person but I'm so glad I did. I read many reviews from different brands but decided to take the leap of faith with Avocado. I bought 2 twin pillow top mattresses which my kids are currently sleeping on and will be buying a queen soon. I'm so happy I read so many reviews because one of them led me to this company and saved us from living a mattress horror story. Thank You Avocado for being the perfect fit for our family:)
My wife and I recently sold our house and the buyers wanted to buy out furniture. This left us on a hunt to find a new mattress. When we started looking around we found that a toxic fire retardent was sprayed on our pillows and mattress. Being that we spend 1/3 of our day sleeping on it my wife and I did not think it made any sense to buy a mattress with toxic fire retardent. Our research quickly brought us to the Avocado mattresses. After further research and seeing that this company was the real deal and focused on creating a quality mattress and done with the consumers health and well being in mind we decided to order one. It was a little like going out on a limb because we were not sure of the quality and comfort having not seen one in person. We were so pleasantly surprised. The mattress was even better than expected. We sleep great! So glad we got the pillow top. That is certainly the way to go. We also got the Avocado pillows whIcheck are great. I am so glad we made the choice to get this mattress. We are going to order the twin one for our son as well. It just makes sense to spend 1/3 of your time (8hrs sleeping) on something that is healthy to be on and not sprayed with a toxic substance. The price was very reasonable and less than some of the other toxic mattresses we initially looked at. Investing in your health and well being always pays off.
I did a lot of online research and chose avocado because the materials were such high quality and natural. The bed came in exactly the timeframe I was told and it was easy working with the company. It looks and feels like a very high quality mattress. At first I thought it was a little firm when on my side, but I gave it a week and I love it now! Just enough give, but still excellent support. The bed also doesn't get hot. The pillows are the best I've ever had, seriously.
I called City Mattress in Henrietta while I was on my way home on the NYS Thruway. The salesperson Eric was very knowledge and efficient when I inquired about models and pricing. I was so pleased at the ease of speaking with him that I decided to get off the Henrietta exit on my way home. When I walked in the store I was greeted by Eric and he showed me the mattress we had discussed. I noticed a different model close by that I was interested in because it was a similar model to the others I have for my kids. I asked for the best price, he gave me a great deal and that was it. He set up delivery for the next day and I was out of the store in less than 20 minutes. The delivery guys were also on time and they also asked if they should remove their shoes which is nice because most contractors do not and it's annoying. Overall, this was my first time buying from City mattress and it won't be my last. I actually called another sore in the area I had bought three mattresses from before I called City and the sales guy was short and not helpful. Their loss! Nice job City Mattress and thank you Eric!View More Reviews
I purchased the 'Red' mattress a year and a half ago. The guy (can't remember his name, was the Manager) was nice, but I wanted a pillow top and he convinced me I wanted the 'Red.' He assured me it would be better for my fibromyalgia. He also told me that it would feel warm for awhile, but would wear off. The heat is still there, worse with hot flashes and I get lower back pain when sleeping on it. I paid over a thousand dollars for a full, not at all happy with it! Don't be swayed by salesmen! Get what you want, then you only have yourself to blame if you're not satisfied.
We have a defective mattress and we're told we were out of luck! I don't understand why City Mattress did not stand behind their product. I never write reviews but when my husband is sleeping in a crevice the size of a canoe and I'm sleeping in the equivalent of a kayak, I can't ignore it. We've had two 'lemons' now and this mattress was sold under warranty and we paid for the upgrade from our old defective one. Now here we are again with a lemon with no one to help. So sorry we gave them another chance. I wish they would just make it right.
The sweetest dreams happen on a city mattress after you drown your sorrows with five bubble teas from Tai Chi next door. I had a good experience purchasing my own mattress from one of the Buffalo locations, so I brought my friend in Rochester here, and pretended I wasn't secretly just trying to get bubble tea from next door. I've actually been in here twice but the aforementioned occasion was the only time we bought anything and she is extremely happy with it too. I mean the mattress. But that also.
Adam Miller was great to work with. He was very knowledgeable and showed us an array of mattresses . Adam was not pushy and we felt very comfortable with him and walked out feeling positive about our purchase. Adam also gave us a discount on our mattress as we saw an ad in paper that would reduce the original price of our deal. The delivery guys were awesome and nice. City Mattress is the place to buy your mattress and have sweet dreams! Deb K
My hubby & I went shopping for a mattress. We all know how overwhelming it can be so many choices recommendations from family & friends we were dreading it! But we were Fortuante to be greeted by Luciano Ricci@ the Naples store on 4296 Tamiami Trail N He helped us choose the correct mattress for our personal needs. Then he told us we will receive a call to deliver mattress and pick up old one. Which we did first thing in morning so nice didn't have to wait around. Then I was given a time window of of 3 hours. To my surprised the driver arrived early. The deliver men where very professional, neat and took out old mattress replace with new took about 10min. Such a pleaseure all went very smoothly. I highly recommend CITY MATTRESS and to see Luciano Ricci
Great people, great selection. Let us lay on basically every mattress in the store and knowledgeably talked to us about each one. Very happy with our experience here.
After purchasing the wrong size mattress & box spring encasement covers due to miscommunication on my part as well as the sales associate's part, I called the store and spoke with the manager, Mike and he agreed to exchange the wrong size for the correct size even after I had opened the packages. Mike was kind, compassionate, and flexible with the exchange. In addition, while talking to him during the transaction I asked about pillows and he took the time to show me a few options that he thought would work for me. He was a wealth of knowledge and I even ended up leaving with the most comfortable pillow I've ever owned in my life! Thank you Mike, this is exactly the way a business and customer service should be handled.
We had not bought a mattress in number of years and were anticipating making a difficult decision because there are so many different styles and price ranges. Gary is an excellent sales person who really knows the products and listens to the customers' needs. I think we were in and out of there in a half hour with exactly the right purchase. The delivery was also extremely efficient. While we were there, we also talked to another sales person and to the manager. This is a really well operated business, very customer oriented. No pressure sales; we were asked a lot of questions to ensure that we got the right mattress. We are very satisfied. So nice to experience professional customer service.
Thank you to Mike for working with me to get a different bed. And thank you to the salesperson that helped me, Janelle Harris. She was very kind, patient and knowledgeable and if she was unsure, her coworker, John Ogletree was able to answer my questions, I had a lot of them. I'll update this review after sleeping on the mattress a couple weeks. I would recommend the Jefferson Road store and ask for Janelle or John. City Mattress really does want to make you happy!
David was great. Explained to him we hate our bed and have bad backs, etc. He hooked us up with the City Mattress Sequoia Queen Plush/Firm. WE LOVE THIS BED! Can't thank you all enough. What a great place to buy a mattress!
I could not be happier with the service here. Mike is a mattress scientist. He seriously knows his stuff and genuinely cares about finding a mattress you'll love. What a breath of fresh air compared the cold, disinterested car salesman types at other mattress stores. Save your time and go straight here.
I worked with Gary at the Henrietta location and he was amazing he knew the product better than anyone I have ever spoke to about a mattress he was very helpful and knowledgeable plus gave me a screaming deal.... I had a warranty issue with an older mattress and he took care me exceeding all of my expectations!!!!
Mike was great. Very knowledgeable and no pressure. Very quick delivery. I know we're we will be going when we need to purchase another mattress. Great experience!
Sleep is important which makes picking out your mattress a very significant decision and can be stressful, but my wife and I was put at ease by Gary who was patient and willing to take the time to show us all our options and answers all our questions. He was extremely knowledge and honest with us and made our experience pleasurable. They have a wide selection of mattresses which is nice because you can compare the different styles making sure you make the right decision..
This place will by far EXCEED your expectations - we live in Orlando, where there is not a City Mattress, and we love the service, quality and selection so much that we drove 150 miles to West Palm to get our latest mattress. After horrible experiences and pushy salesmen at the big chains - this family owned business blows the competition away. Gary was excellent - he and the whole staff make the whole process - easy and refreshing. I wouldn't buy a mattress anywhere else. Repeat customers for life for us!
I normally would not think to write a review on a mattress store. How boring can that be? BUT, my experience at the North Palm store was outstanding. I went into the store needing two beds and needing delivery in two days. I worked with John. I told him what I was looking for and what I did not want in a mattress. He immediately went to work showing me what I wanted in the price range that I was working with. No high pressure, no switch and bait, just a very nice experience. Prior to visiting this store, I did a comparison quote at one of the nearby national chains. This City Mattress store beat them in price and in-store service. Hands down, no question about that. The delivery was on time and the guys were super friendly and set up the head boards without being asked to do so. I don't think it gets much better than that! I would certainly recommend this store. I can see why other folks are giving this store a 5 star rating. They work hard at giving great service. Keep up the good work folks!!
Mattress stores are on damn near every corner, where to do business? Our experience with this City Mattress location was nothing short of stellar. We needed a special height box spring and sales associate Vicki Tallini was knowledgeable as to the solution, and they had this not so typical item in stock. Excellent price (we had done some research), yes delivery is included, yes they'll take the old box spring out. We ordered it about 3PM on a Thursday and they are delivered it and in place by 10AM Friday. Impressive. Can it get better (you may ask) and the answer is a resounding YES! Delivery was by Delvyn and Robert; they called before arrival and went above and beyond in their service. Without asking they completed the headboard installation that was half done by our movers, waited while those allusive dust bunnies (although our home is immaculate!) that hide under a bed were hunted and captured, and HELPED get the bed skirt in position before putting the mattress in place. All pleasant and with a smile! Drive past those stores named Giant, Firm, Discounter, Warehouse, and the King too. Head to City Mattress; a beautiful store, large inventory, excellent pricing and exceptional sales and delivery associates.
Wide selection, unpressured shopping experience, on-time and professional delivery, what more could you ask for? It's hard to tell what a mattress should cost with all the media advertising and "discounts", but we got a chance to try a range of prices in the general style we wanted, and John gave us information without trying to influence our decision. I would recommend this location to any one.
Vicki is the one to see if you wish make a purchase at City Mattress. She is knowledgeable, outstanding personality, not only interested in making sales but cares about your needs first. and, returns phone calls almost immediately. I like that in a sales person. Highly recommend Vicki and this location. The Best!!!
We came in from NY and needed a new mattress immediately. As we pulled in to the lot we were told by a lady that they are so nice to do business with. As we entered the store we were greeted by a wonderful lady named Vicki. We told her our requirements and within a half hour we chose exactly what we came for. The delivery we were told would be today on a Monday and we would get a call in the AM. Everything went as planned and we couldn't be more pleased. This place is top notch. We did go to Macy's prior and were told it takes a week. I wish this place was in NY!
Very good experience with City Mattress. They were not pushy, very professional, and the delivery was fast and on time. Would recommend them to anyone.
I went here to get a bedroom set and a mattress. The saleswoman (Carol) was great. She was very knowledgeable and did not try to pressure me in any way. I ended up getting a bedroom set and a "luxury firm" mattress. After sleeping on it for 2 months I decided it was too firm so I went in and a different great salesman (Chris) helped me find one in the same price range which wasn't so firm. So besides having a very large selection of mattresses and bedroom sets they also let you exchange a mattress in the first 3 months if you aren't happy (with a very reasonable $100 delivery fee). I didn't think I was going to have to use it but I'm really glad that they have this happiness guarantee.
We shopped for our new mattress last Sunday. The staff was very helpful, yet not too "Salesy" as I have experienced at some stores, hence the reason we tried a new store. Our salesman was quite helpful and gave us as much time as we needed (which surprisingly wasn't all that long for something as big as choosing the right investment). I would definitely go there again.
Wonderful service from the minute we walked in! We were shown several options and the rep was pleasant the entire time. He was very attentive and gave us a great deal. The store was clean, well lit and the displays were very appealing to the eye. Thumbs up. We'll be back for more!
Carol helped us and was so generous! We got a great mattress that looks like it will last a while. We got a 1 year no interest deal that helped so much!
I needed a new mattress because of water damage in my apartment. When I went into the store I didn't know what I was looking for but Theresa was so helpful and amazing, she knew what I needed and what I wanted more than I did. She had the best recommendations for me and had me lay on the beds for 5 min, which I had never had anyone have me do before, and it really helps you get a sense of the right bed for you. Because of the damage in my apartment my landlord was paying for the mattress and Theresa was beyond helpful in that aspect as well and could not have made the process any easier for me. The guys that delivered the mattress were also so nice and professional and were in and out in less than 5 minutes. Everything was fantastic and I would recommend everyone go to City Mattress.
Very disappointing. We purchased a bed just to return it within the allowed time period. The second bed is awful, and now we are stuck. Bed one felt amazing at the store. We spent over $2800. After a few nights, the sleeping areas sank drastically. We returned to the store to test another bed made by the same manufacturer because it was the next in line regarding firmness. We went more firm hoping to eliminate the potential to sag. (They no longer carry this brand which is made locally. A reviewer actually had the same issues we are having, and the manufacturer got involved-and failed). The sales rep made a snide comment that it likely due to my wife's pregnancy that the bed wasn't a fit for us. Hmmm...I'm not pregnant and the opposite side of the bed reacted the same way. Bed 2 delivered 4 hours early. They waited for my wife to arrive at the agreed time just to be rude and question why she wasn't ready earlier. He was intimidating; sticking folded up paperwork in her face to sign. This bed is horrible. I went to City Mattress expected the Cadillac of beds just to receive a Yugo. We purchased our children's beds at Extreme Discount mattress with low expectations and ended up with a better customer service experience and more comfortable beds at the fraction of the price. Just this week I had reps from City Mattress take a look at our bed. Our mattress needs to settle yet another inch for it to be considered abnormal. You literally have to put effort in to roll to the middle of the bed. All beds settle, I understand, but how does at $2000+ bed go lousy after 2-3 years? City Mattress cannot do anything except perhaps give me a new bed at a lower price. So basically I would have to buy another over priced bed from a company I don't trust and potentially have 2 king sized lemons? I asked that a manager call me to talk pricing and to schedule a visit and haven't heard anything the next day as requested. "We stand behind everything we sell. That's our commitment to you" is City Mattress's motto. Do you think my experience reflects this mantra? I would not suggest shopping here at all.
Salesman (Chris) was helpful and professional in helping us choose the right bed. Gave us plenty of time to decide without pressure. Overall great shopping experience.
Walked in looking for bookshelves or a desk but they don't sell any...but Theresa was a gem and sold us two awesome pedestals...stop in and ask for her.
Excellent service. The sales associate was incredibly knowledgeable and nice. My wife and I had shopped at several other locations and had a good feeling when we walked in. We left with everything we wanted and needed.
I had an excellent experience at the location on Sheridan in Amherst. I was there near the end of March 2018. My sales associate Theresa was fabulous! I went into the store knowing what mattress I wanted. A splurge...the Tempur Pedic Cloud Supreme. I compared it to another Tempur model just to be sure I was getting the right firmness. Theresa insisted I take all the time necessary to be sure and was so patient and helpful. I did not feel pressured in the least. I have now slept on my new mattress for almost a week. ABSOLUTELY love it!!! Highly recommend City Mattress. Great friendly service.
I purchased a mattress from city mattress after they may beat a price on one I found at Bon-Ton. I should've stuck with the one I found at Bon-Ton! I paid more money than I have ever paid for a mattress and it is awful! It sunk in the middle and it is far from the firm mattress I was told it would be. Very dissatisfied, will not go back!
I've had two really nice experiences at City Mattress so far. The first was when my partner and I were out and about looking for a specific bed frame model and gathering ideas. We stopped in City Mattress on a whim and had an excellent experience with Joe. He was able to tell us more details about the bed we had in mind, such as where it was made, its construction, and feedback he had heard about it. He showed us other options and made us really think about what we were looking for in a bed when it had more so been something we were mulling around. My partner and I ended up going back to the same brand we liked and totally unrushed we were able to browse its catalogs since we didn't see anything on the floor that struck us. We didn't make a purchase that day but the impression left was very positive. It wasn't so much sales as giving us the information so we could make the right choice for ourselves. As others have said, the sales person gave us space to think, which we needed. Ultimately that great customer service is what brought us back to City Mattress knowing we were ready to buy this time. We knew the bed frame we wanted and it was a matter of narrowing down mattresses. The sales person showed us a number of options, telling us about the various bed constructions and durability, figuring out what we wanted and needed. The lower priced options were on equal level as the higher priced and we didn't feel pressured to swing toward something pricier. He also gave us space to think and try, to narrow down. We walked out feeling confident with the bed and frame we chose. The nice thing was be able to pick a delivery time and day, and they that don't charge you to for extra trips, which is nice since we were told bed frame would be in at a much later point. The salesperson said both could be delivered at the same time but my partner and I wanted off our old rock. Our mattress set was delivered a week later with no problem. The guys were in and out and we were able to carry on with our day as planned. The bed frame was 4-6 weeks but it ended up being 8 weeks, which was the only ding in the process. Once again the guys were fast and efficient. I love our beautiful bed and frame! I would highly recommend this company.
I am writing to tell about my VERY POSITIVE experience with this store this week. My son is a UB student. We had very little time to furnish his room. We were told to go to City Mattress by a friend. The salesman Joe was so nice, professional, and a pleasure to work with. They had free next day delivery and called with the delivery time which was exactly the time they came. The delivery men were so polite and asked if they should take their shoes off before entering the house ( even though it was a dumpy college house!). They set up the frame and mattress in minutes. We even found a lamp on sale there to go in the room. I don't usually write reviews, but when something goes so smoothly you must let it be known.
Excellent customer service. Joe Cuddahee showed me all the mattress in my (low) budget, and let me choose the best one for me. Purchasing was easy and efficient, and delivery was the same. I would buy here again in a couple of years, and would highly recommend to friends and family.
In from out of town recently to help my 86-year-old Mom move out of her Amherst condo and down to Texas. She was moving limited items long-distance. What to do with the old queen mattress set? Some junk luggers wanted as much as $175 to take it to the dump! I called City Mattress, where she had purchased the set 8 years ago, and the kindly clerk who answered -- Jacques -- said they'd come and get it for $35, which sounded a more reasonable fee. The two young men who arrived to take the mattress and box springs were so sweet! Such good customer service! I had no problem tipping them as they were fast, efficient, and did not complain, despite the fact it was a walk-up and raining outside. Too bad such a nice mattress will end up in the landfill, but "nobody takes used mattresses anymore" (due to bed bugs, etc.). Very helpful team here at City Mattress! Don't hesitate to buy a mattress from them!
Was pleasantly surprised after my experience at City Mattress this past weekend. Was searching for a mattress for my sister who is moving into her first off campus college house, so our need was for something cheap yet durable to last her a few years. Upon entering, the store gives you the impression that it probably doesn't have any college type mattresses but this is a misconception. We told one of the workers exactly what we needed and two reasonably priced options were shown. We ended up going with a decent full size mattress that came to $405 including the bed frame. Judging from the quality, I think the price could have been dropped down into the 3's. The edge support isn't superb. Delivery is free as well, but not same day delivery so make sure you come in a few days before you need the mattress delivered. The store itself has other products besides mattresses. Upstairs, there is a section with furniture that isn't cheap but is definitely worth taking a look. I don't know if the quality of the mattress is as good as other stores in the area sell but time will tell! My favorite part about the customer service here was that we were given some time to think it over and breathe without a salesperson breathing down our neck That's hard to find but definitely helped win us over!
pleasantly surprised and verrry happy that the man and i stopped into City Mattress on Sheridan this past holiday weekend, as we were in search of a new mattress to cradle our world-wearied bodies. we thought for sure that it would be out of our price range, and that we would be ignored as we had been at the previous two mattress shops we visited. Joe Cuddahy is THE MAN. go in, ask for him, prepare to get great customer service. he didn't balk a single second or flinch at our meager budget (of course i want a lusciously soft Prana Sleep mattress, but the corner's been a tad slow lately due to the windchill, ya know?), and he was very patient as he taught us about mattress firmness and whatnot. all in all, we got an A-MAH-zing new mattress set for UNDER our budget, and we even came out with a sturdy new frame and high quality, warrantied mattress pad in the deal. and it was delivered the very next day...BOOM! i LOVE going to sleep now. its really awesome when a 'local' business respects its customers and treats them right.
Terri is such a gem, we highly recommend her and appreciate her kindness and helpfulness while shopping for a new bed! She took so much time with us and helped explore which options would be best. She was so sweet and helped us make a great selection for my mom. Terri is so wonderful and we will recommend her to all of our family and friends. She is the best!!!