Slumber Search is supported by readers. Some links on Slumber Search are referral links. If you use one of these and buy something, Slumber Search may make a small amount of money. More info.
Aviya is a hybrid mattress on a mission. Its story starts with the traditional innerspring mattress. Rather than try to reinvent the wheel like other foam only mattresses, Aviya decided to make a more comfortable mattress with coils. Making waves on Amazon and on their online store with affordable prices, this is definitely a brand to look into!
Urban Mattress is both a retailer and a brand of mattress. They were founded in Boulder, CO in 2008 with only one store and have grown to 14 stores in over 12 cities across the US. Their retail operation carries other mattress brands such as Vispring (the luxury British bedding brand) and Tempur-pedic, along with their own brand Urban Mattress and Urban Naturals. They are also active in social responsibility, donating to local charities in each of their locations. They have a budget line of Urban Mattress bedding focusing on both memory foam and hybrid bedding with a mid-price point to fit any budget.
Based on our aggregated reviews and our scoring method, we recommend Aviya in this match up!
See Our Full Review of Aviya
Everyone wants to get to the bottom of which mattresses are best rated, but it isn't easy from just browsing online. Customers have great things to say about these mattresses overall according to our analysis. Even though you may have a different experience upon purchasing, it is a good starting place to do research into their offering.
These mattresses do well with support vs many other competitors. Their materials offer solid support for the back and hips and help sleepers feel comfort. Reviewers are keen on describing these mattresses as supportive and and don't talk about issues with initial sags.
Edge support is an important attribute for those that lay close to the side of the bed and wish having supportive balance all the way to the edge. These mattresses offer good support on the sides and edges.
Bowling Ball & Density Tests
A bowling ball on top of the mattress is a good way to measure support and firmness. Reviewers describe these mattresses as evenly supportive throughout the surface.
In terms of longevity, these mattresses are very competitive versus the competition. Having a durable mattress can mean comfortable sleep for years while one that breaks quickly can mean fast back pain. These mattresses will last between 7 - 12 years on average, which is good for today's mattresses. Those that are heavier than average or use their mattresses more than once a day may experience a slight decrease in durability.
Get an Instant Discount for Aviya: Get $200 Off With Email
With reputation management, finding out customer satisfaction isn't terribly easy for the average shopper. That said, customers report feeling comfortable with these mattresses overall. However, there were some folks that didn't feel the same way about the feel. so research more below to consider your body type with the mattress specifications!
Having support layers is essential to the general feel of a mattress and whether it provides health benefits to the spine. These mattresses are good at supporting most sleepers. So, you should rest easy with these mattresses supporting your back.
Most sleepers say they are happy with the edge support of these mattresses. This means that you can lay on the side of the bed comfortably and the mattress will give you additional surface area to sleep on.
Bowling Ball & Density Tests
Some online reviewers use the bowling ball test to measure firmness. Overall, these mattresses do well at keeping consistency across the mattress without many complaints, which is perfect for customers wanting to feel secure about support.
Having a durable mattress is a deciding factor to mattress shoppers. Getting 7 to 12 years out of your mattress is good in terms of durability. That said, mattress craftsmanship and sleeper body weight can affect durability as well. Customers rate these highly for durability. There are some customers who are heavier that may find a slight decrease in durability.
I purchased my mattress on Amazon because I had an Amazon gift card. I was really happy to find out aviya sells on their website and amazon, too! The mattress has been perfect for my wife and me. She sleeps on her stomach, and I'm more on my back, but the luxury firm is ideal for both of us. Super happy we made this decision!View More Reviews
So after having four mattress sets in 8 years of marriage my wife and I were at our wits end! Tried the memory foam fad, innersprings, then even individual side firmness innerspring. I began looking online at the Saatva mattress. Then looking at the Ghost Beds. But after weeks of looking and researching I settled on the Aviya and am so glad I have. I am a big guy 325-350lbs stomach sleeper and the king size luxury firm is the best bed I have ever slept in hands down. My wife (140lbs) back sleeper loves it just as much. Cant speak to the longevity of the mattress yet but expect it will hold up well as it is clearly made very well. If you go elsewhere to buy a mattress I really feel you will miss out on something really great so do yourself a favor and at least try it! Troy, OH Actual customer
I jumped on live chat to ask some questions before ordering and was pleased to find out that aviya recently switched to a shipping company that was super quick. I ordered my mattresses and had it in 4 days (I'm in CO). It's super comfortable. I'll buy another online if I need one knowing it'll get to me so quickly! Easier than the store, that's for sure.
I couldn't be happier with my purchase. I did my research and decided to buy an aviya. It's well made (you can tell sleeping on it) and has great support and comfort. Super happy with my decision!
I highly recommend Aviya mattress. More companies should be like them - high quality mattress, low overhead, fair price = happy customers. It's not brain surgery! Thank you Aviya.
Researching this mattress online was very easy. Shipping was awesome, delivered in a truck by a delivery service and it was ready to go immediately - no down time for the mattress to expand or any of that other online mattress crap. Very happy to purchase a real mattress at a fair price. More of the online companies should look at Aviya on how to compete in the online mattress industry!
Last year we purchased a latex mattress that was over $2,000, which was nice but simply not worth the money. I will admit that my husband absolutely loved his latex mattress but my body never truly adjusted to it. This year we needed a new queen size mattress for a condo that we rent out in the summer. Decided to do extensive research and our goal was to find a quality queen sized mattress for under $1,000. Since this is for a rental property we didn't want something super expensive and we also didn't want a specialty bed - we basically wanted something with ""mass appeal"" like you'd find in a hotel.Somehow, we stumbled on Aviya. Since they had some good reviews and offered an innerspring hybrid for under $1,000, it seemed like a perfect fit. The 100 day trial sealed the deal, a lot of the other companies offer a similar trial but most of them are memory foam mattresses. We have a lot of different people staying in our rental, sometimes four or five different families in the same month during busy summer tourist months so we just wanted something simple, comfortable, reliable and durable. We pulled the trigger on the Aviya due to the price, 100 night trial period, and innerspring construction.The Aviya mattress is so comfortable that my husband, who previously swore by the latex mattress, just ordered a California King Aviya (he's 6'6"") for our master bedroom. He is going to give our $2,000+ latex mattress to our son and daughter in law. "
The mattress is EXTREMELY comfy. I literally can't remember the last time I slept this well. Delivery was quick and easy. I recommend Aviya to anyone looking for a high quality mattress for under a grand.
It's been two weeks that we've been sleeping on the Aviya and it's been a wonderufl transition. We were kind of concerned about ordering online because we weren't sure which of the three firmness options to get, but after talking to the girl on the phone we went with the luxury firm, which most of their customers end up ordering according to her. Was very surprised at how strong the outside edge of the mattress are, clearly very well reinforced and you get to use that much more of your mattress. We were on a Queen before and ordered a replacement Queen but it feels much bigger due to the fact that we can utilize the entire surface of the bed. Be aware that if you need them to remove your old mattress you will need to opt up for the "white glove" delivery but its not a bad price considering they also will bring the mattress into any room in your house. We're very happy. Will buy an Aviya again next time we need a mattress for whatever reason.
Amazing mattress. Delivery and setup went very smoothly. Very comfortable bed and I love that this mattress uses Certipur foam and doesn't offgass like most of the all memory foam mattresses (google "offgassing memory foam mattress")
Quite comfortable mattress, very affordable price. You can tell it is a quality mattress from the weight of it and the weight of the optional foundation - was very, VERY impressed with the quality of wood and workmanship on the foundation. Was able to easily move the mattress and foundation, just me and my husband. Very good customer service, I asked a question via email and had an answer less than 20 minutes later.
We were sleeping on a Tempurpedic and find the Aviya to be much more comfortable (not to mention it doesn't kill your back to make the bed!). We are very happy with our Aviya and have been recommending them to all of our friends.
The entire purchasing process, from initial research to delivery of my mattress could not have gone more smoothly. After doing a bit of research, it was clear I wasn't going to find a mattress of this quality for >$1000 anywhere online. The website is very informative, is easy to navigate, and it was simple to checkout. I did phone Aviya before making my final order just to be sure as this is a big purchase to make online from a new company. Very quickly, a very polite young woman was very eager to help me with any final questions I had, and she sealed the deal (I think her name was Allison? - Whoever she is give that girl a commision check! I got an email immediately following my order letting me know when the mattress would arrive and was kept in constant communication with throughout the process. I've now been sleeping on this mattress for 3 weeks and absolutely love it, planning on ordering a full sized Aviya for my teenager's birthday.
Normally I might not take a chance on a newer mattress company like Aviya but after staying the weekend with my daughter and son-in-law, I had to know what kind of mattress I was sleeping on. After they informed me it was an Aviya (never heard of it prior but glad I have now) I did some research and found some very positive reviews. That combined with the price point and the 100 day trial was enough for me to give it a try - boy am I glad we did! I knew I would love it since I got to try one at my daughters house, but i was still a little skeptical. It's nice to see more online mattress companies popping up that don't sell foam-only mattresses for those of us who still prefer something with springs. If this sounds like something you're looking for I highly suggest you give Aviya a shot.
Terrific value for a mattress of this quality, you can feel it the second you lie down on it. Even the material on the top of the bed (below where your sheets cover) feels very soft, you could probably sleep on it without sheets if you had to. Very nice attention to detail, doesn't feel like this mattress cost less than $1,000 but I'm not complaining!
Great mattress. We are both sleeping much better. I would give it a full 5 stars but my wife thinks it's a little too firm. We ordered the firm though, so I'm thinking about ordering the luxury firm option and if she likes it better and I can tolerate it I will just move this one into the guest bedroom. Overall, this mattress is well made and is a great deal for the money. I can proudly say I will never step foot into another mattress store ever again!
After hours of debating and time wasted in mattress stores, I decided to try out the Aviya. Reasonable price, 100 night trial, I decided to put this mattress on one of my "extra" credit cards and take a chance. Very happy I did. I have suffered back problems for years and while this didn't get rid of them, I do feel like I am getting more support and the pains definitely gotten better since after a few weeks of getting adjusted to the Aviya. Four stars.
For the price, this is definitely a solid mattress. I recommend getting the foundation as well because it is a very nice for the money and I figure it might not be a bad idea just in case I ever have to file a warranty (you don't have to use their foundation to make a warranty claim but it has to be "comparable"...for the price though you probably can't find something comparable, it's very well built foundation). Overall I would reccomend this mattress to those looking to get a higher quality mattress at a reasonable price. There are probably nicer mattresses out there, but you have to spend quite a bit more.
Shipping was super easy, showed up in a truck and the delivery drivers were very pleasant. I opted for the white glove delivery which was a little bit more but well worth it as they brought it up to the second floor of my house (it's not easy getting up there as the stairwell is kind of short) and wouldn't even accept a tip! As far as the mattress goes, it's by far the best mattress I've ever had, even though I have paid almost twice this before from those sleazy mattress stores...We went with the "luxury firm" option as my partner prefers a firm bed but i prefer a really plush one. We're happy and I think the "luxury firm" is a great compromise for those looking for something that feels soft but also offers support. We've been sleeping like babies since the Aviya arrived! Highly recommend.
This mattress is extremely comfortable. We spent all last year sleeping on a cheaply made mattress and suffered constant back and neck problems. Sleeping on an Aviya mattress has left us with literally no pain (both of us). We had entered the wrong street address for shipping and didn't realize it until the day of delivery...luckily we made a quick call to Aviya, a real person answered, and within a half-hour the mattress was delivered to our correct address. How's that for customer service? We bought the foundation as well, which seems like a great deal considering how heavy it is and that we didn't even have to pay any shipping charges whatsoever. This is a great bargain, we are both very pleased with our purchase and will be buying an Aviya for our guest room next fall.
Online mattress shopping is pretty difficult too, so if you don't know what to get, get this. I look all over and finally just pulled the trigger. It's awesome!
Unfortunately I had to get a twin because I'm in a dorm, but that's the only negative thing about this! Couldn't be happier with the mattress.
A great price and my twins love it. Can't ask for more than making the kiddos happy and not spending too much doing it :)
This is definitly the real deal mattress. it's not rolled up, it's like a mattress you'd get in a mattress store, except you don't have to go to the store. To me, that's a plus. I'd add an extra star just for that if I could!
It was delivered to my door in a box (a mattress sized box, not condensed). The top seems to cradle me but I'm still getting support (not just sinking) I haven't slept this well in years! I wanted to take off work the next day.
I generally prefer a firm mattress and my partner likes a soft bed. As it turns out, we're both very happy with this mattress. (we got luxury firm, middle option)
Mattres is perfect. Only thing I didn't realize is I should have got a 5" box spring not a 9". I put the box spring and mattress on and now my bed is really tall... to the point where it's funny to look at. Anyway, I'll probably switch it our for a 5" box spring and I'll be sleep at normal person heights again.
My first question was "what is the top layer made of" because I swear on my Saatva is made of concrete. lol. I have to pay to return that one (they don't offer free returns) but I got this instead. It's comfy for sure and I got plush just to be sure it wasn't too firm.
My friend got one and was talking about it. I just moved to a new apartment after graduating and thought I should get a king bed to treat myself. Very satisfied.
I had this foam mattress I bought on amazon for a month. First few weeks were fine then my back hurt. I've never had back pain. Basically it was a foam piece of crap I was sinking into. Luckily amazon gave me all my money back and I did research to know I needed springs, not just foam in a mattress. Got this one, back pain gone and sleeping well. Really glad I got my money back from my last mattress disaster to get a great one here!
I've been having a hard time pulling the trigger on a new mattress and I didn't want to spend thousands, which I figured it cost. Every one I try and the store and like is that price. So I saw Aviya is suppose to be just as nice but half the cost. Give it a shot, its true. I really am happy sleeping in mine.
I ordered a Firm California King mattress from Aviya 2 months ago. My experience with customer service was great, the bed was delivered on time and it was ready to go in 5 minutes upon delivery to my home - which was free. The quilted top is really comfortable and I really like the edge support of this mattress - you can tell that a lot of thought went to the design of this mattress. 2 months and it still feels great!
My old mattress sagged so much and it was less than 5 years old. I needed a replacement that wasn't an arm and a leg since I already tried that. Can't believe how much nicer the Aviya is! I love the feel of the luxury firm - its a perfect medium between plush and firm. So comfy and I dont wake up with back pain anymore
I hated my old mattress! Even more so now that I have my Aviya mattress! They don't lie when they say its a good balance between comfort and support - I sleep so much better now
We couldn't be happier. We love it!
I needed to get a new mattress because my old one started to sag and was really uncomfortable. I did a lot of research about what mattress to get next and it was between the Aviya queen mattress or a Saavta mattress. I decided to go with the Aviya because of the price, longer in home trial and i liked having 3 options. I like a softer bed so I went with the plush - its weird...it is super comfy and you definitely feel in the bed but it is still really supportive and feels great on my back! Really glad I went with the Aviya!
i wanted a firm one and ordered the firm. here is the thing, it's firm, as expected, but still comfortable. It's not a "rock".
For how well built it is (you'll know when you get it) it's a super price. I can tell really well constructed and put together, not cheap at all.
I was suprised free shipping and brought it in my build (I did have an elevator). Perfeft in my NY loft.
I wish we had more room for a king, but a queen had to do it. I could use a little more room (that's not the mattresses fault) although my wife has no problems sticking us both in a queen. Just go bigger if you can!
Liked what I felt in the store, but it feels a little less magical at home. However, I can't complain much because it still really beats my old crappy Serta.View More Reviews
Unlike many mattress stores that I have been in, this experience was far from pushy -- and I had a lower budget, but experienced great service and a good overall experience. In the end, selected one of their urban mattresses and am very pleased with the feel of the bed. Good stuff!
Just bought from the Berkeley branch and it was such a great experience. Todd was amazingly helpful, but not pushy at all. He just wanted to direct me in the right direction and in the end, I got an Urban Mattress that I just love. Couldn't be happier.
I had a great customer service experience when I went into Urban Mattress -- not pushy at all and I felt like I got the right bed when I left. Unfortunately, the bed isn't as comfortable as I first thought it was. It is a bit hard in the cold weather and I sometimes wake up with back pain. Still going to see if it gets better, but waiting to see.
Just bought an Urban Naturals mattress. I was really excited about the idea of it being all natural after some of things I read online about VOCs. Overall, it feels like a great mattress and I really don't mind that I paid more than a Casper for it being natural and not hurting my baby and me.
Great experience in the store and great experience when I got the mattress. The delivery folks were really friendly and the mattress ended up being the perfect thing for my back pain. I couldn't be happier.
Had a good experience in the store, but afterwards didn't get my mattress for over 3 weeks. There was a lot of back and forth, and I finally got it, but there wasn't good communication during that process and the company should try to get better at this piece of their customer experience. Overall, bed is okay.
I feel like I might have overpaid a little bit. I didn't do a lot of research because my friends told me about Urban Mattress. After I bought the Urban Naturals model, I looked online at similar mattresses and think that it may have been a little bit on the expensive side. Not a complainer, but should have looked at what was out there before I shopped.
Got my mattress from the Berkeley store and it was a great experience. Todd was amazing, not pushy, but helped me find what I needed. After that, I feel like I am actually sleeping better and living better as a consequence. Great stuff!
Bought Dunlopillo Harbor Lux Queen in June. By August, both sides sloped outward and there was a ridge down the middle. For $1,200, you would think it would have been a good quality mattress. It wasn't.
Won't be shopping here ever again.
Update: Amazing customer service! Got a message from Nathaniel, the owner. He said it sounded like a warranty issue. He offered to exchange my mattress, including exchanging it for a more expensive mattress, at NO ADDITIONAL EXPENSE. I picked another mattress I liked, and it will be exchanged next week. I was not even charged for delivery. Will be sending my daughter here to buy a mattress next week.
Won't be shopping for a mattress any place but URBAN MATTRESS.
I have only had one other mattress shopping experience, and it was DREADFUL (MattressLand, Springfield VA), so I don't have a very large basis for comparison. But, I DID end up buying a mattress here, so I am giving it a thumbs up. The staff was nice and not pushy at all. Answered our questions and provided a little guidance, and helped us find a great mattress. They provide free delivery to my house, free removal of the old mattress, and/or will help you to move the old mattress to a guest bedroom (or wherever).
Bonus: Urban Mattress donates 2% of the purchase price to a charity of your choosing (you can select one of four). I thought that was a really nice touch.
What a great experience! Our first day of shopping for our teen son's new bed set. We are not impulse buyers and very rarely make a purchase at our first stop. Josh made this an easy and painless process! Prices were comparable to other places and included a warranty and trial period. Thank you Urban Mattress!
Best experience I've ever had buying a mattress! Ethan at the Denver location was incredibly helpful for my husband and I when we decided to upgrade to a king bed. They encourage you to really lay on the mattresses and even turn on relaxing music for a full experience. They don't push certain beds on you and do not seem to be working on commission. Additionally, Ethan honored a sale price that we talked about even after the sale was over. Overall an incredible experience in terms of customer service, and the bed we're getting is the most comfortable I've ever slept on!
A Company with Heart I learned a lot about Urban Mattress Denver on a recent visit. The people at this company are doing some really great things outside of the sales floor. For instance, they support a program that helps convicted felons find work. This reduces recidivism and adds to the overall health of the economy. Plus, it's just a good thing to do for folks who may be looking for a second chance in life. There are some really wonderful mattresses at Urban Mattress Denver. I was really impressed with the upscale ones made by Vispring. Ethan, the owner, told me that The "VI" in Vispring stands for the Roman numeral 6. It represents the six turns to each coil. That makes a difference, believe me. You should try one out. This is a really great store with even better people. Sleep well!
The guys took time to ensure we picked the right mattress and they also have some pretty awesome financing options. Highly recommended for anyone that is in the market for a new mattress or Tempur-Pedic Thanks again!
Great experience! I was a little wary about buying a mattress - it had been a while and you hear stories about mattress salesman, but Urban Mattress totally went above and beyond expectations! We walked in, were greeted by two friendly, easy going salesmen, offered a beer(!) and then Ethan, the owner, listened to us. He guided us to a mattress that, immediately, felt right, but showed us a handful of others just to compare. He knew exactly what we were looking for and made the whole process smooth and easy. The price was competitive with what we had been looking at online at another place, and he threw in a mattress protector for free (a win-win for them since they have a 90 day return policy). They stock locally made mattresses with 15 year warranties. They also support local schools and non-profits and all-around nice people. Highly recommend!
This was my first ever dealing with a mattress store, but this will not be the last. Any future business that I have will be done with Urban Mattress. My situation was slightly odd but Ethan made everything a breeze. He was extremely knowledgeable about the type of mattress that I needed, and even set it up to be delivered to my new apartment. The delivery itself went so smoothly and the movers were courteous and quick! Overall this has definitely been a 5-star experience and I can't recommend these guys/gals enough! Thank you Ethan and thank you Urban mattress!
Don't know where to start, but I simply can't say enough good things about my experience shopping at Urban Mattress...I just moved from Chicago, and making a long drive plus moving heavy things left my body completely shot. With my other shopping options, I was going to have to be without a bed for a few more WEEKS. I'd gotten a quote from UM a few weeks before I got here, so I decided to follow up with them- Ethan, specifically- and he not only honored the original price he gave me, but made sure I had my bed within 48 hours. He was an absolute delight, and this bed is a dream (see what i did there?!). Don't bother with other options- this is the way to go. THANK YOU for a wonderful experience!
I went to this place because of the great reviews and quickly learned that this place was nothing like others described except for the ones that show they got lack of service as well I walked in to buy a mattress the owner actually came up to help me I was there maybe six minutes trying out a couple beds with another customer walked in and he walked away after helping her he did some work on his computer I was confused as to why he stepped away maybe was because I had too many questions concerning the way the beds were made and the quality of the material. I thought those are common questions and fair to ask especially learning that buying a bed is no easy task. During that time I also noticed a shift in his attitude which was sort of alarming being that he bragged about the beds he has that he designed and created except for the ones that are over $10,000 when I walked over that section and at that time he decided to come back over and talk to me (I tried this on purpose to see what he would do) It was clear as soon as I did this what kind of person he was. He doesn't really have patience for someone buying his lower end beds which makes no sense to me he should just open up an all high-end bed store. I went elsewhere and bought a great bed and a much better deal than what I think much better quality from all of my research and visiting various other stores
This was an enjoyable experience. Large selection, fair prices, nice people to deal with. They lived up to their word and delivered as promised. My wife loves the mattress. We feel good to recommend.
Looking reviews, this place looks like quite the mixed bag. And while I cannot speak to the full shopping experience, I can speak my visit to their Colorado Blvd store. While I feel we were steered towards the extremely expensive mattresses, I can not think of a sales experience that didn't start by showing me the top of the line so I could "compare" property. That is sales, and I have learned to accept it. After learning why a mattress can cost more than my car, we spoke with a gentleman named Ethan who I believe is one of the owners. He was very knowledgeable, and also told us about what they are doing for charity in the Denver area. They specifically contract with a group that works with recently released convicts so that these who are entering the workforce with a large black mark on their CV an get work and d all for both themselves and an employer. Also a portion (I believe we were told 2%) of the sale is donated to local charities. And if you of not are for the charities they normally donate towards, you can request they donate it to the local charity of your choice. That is pretty awesome! Anyway, the only reason I would not purchase a mattress from Urban Mattress is that I have a family member in the industry and I know that Thanksgiving would be horribly awkward for the remainder of my years if I were to by a mattress from else. Granted if Ethan could get me g killer deal, I might be willing to live with some extra awkward with my stuffing.
I have had the mattress for 2 years and it is still just as comfy now as the day I got it. Got a bed stand for it a couple weeks ago for it. Easy set up. Great customer service, good prices.
Who knew trying mattresses could be so enjoyable? My fiancée and I went to three different mattress stores to try mattresses, and not only was the experience here so much better, but the beds were too. Johnny and Ethan helped us out with our purchase, and they did a great job. They tried to keep us in our price range, and left us alone to try things out, while at the same time answering all our questions. Also, stellar drinks.
We just had an amazing team deliver a HEAVY king mattress up our very old staircase. Urban Mattress has been an awesome team to work with, from the service in the store to the quick and professional delivery.
My husband and I were both waking up with back pain so we went in "just to look" but were so blown away by the quality and price we left with a brand new adjustable king bed. The bed was delivered the next morning and the crew even moved the existing bed into our guest room for us. The shopping experience was not just easy but enjoyable! Thanks UM!
Great customer service and a great mattress is what you get at Urban Mattress Boulder. I worked with Ken and got a knowledgeable sales associate. I initially got a mattress that was too firm and Eric was terrific about exchanging it for a different model. No extra cost to deliver to Nederland (twice!) and the guys were on time, quick and professional. I ran the mattress store gantlet doing research before buying, visiting 9-10 places. I found UMB was the most customer friendly of the group. After having back pain for a year, I finally bit the bullet and invested in my sleep quality with new mattress. Their product is more expensive but of much better quality and ultimately the 15 year no sag warranty sold me. After a month sleeping on it, I am extremely happy with this purchase and my buying experience. I will be buying from them again for our guest room. I highly recommend Ken and Eric over at Urban Mattress Boulder.
If you are looking for a mattress that is something out of the ordinary or have very special requirements, this is the place. It's family owned and run and the family member I worked with was incredibly knowledgeable and helpful. No high pressure but was happy to spend time with me and write up a proposal even though I was not ready to buy immediately. These are high cost mattresses but worth it, given that they include a lot of natural components, not just the mass produced trend of the year. They even called me in advance of a special sale recently to let me know the savings on my choice. It's wonderful that they don't upsell by package pricing like a lot of the chains. You can actually get "just" a mattress if that's what you want and need. We had recently already changed our base and want to assess that before changing another aspect. I will be back when I am ready to make the purchase of this model or the more expensive one I am still considering as there are pro and cons of each and a higher end product I have had in the past.
We needed a mattress four our son who just moved to town. Urban Mattress was the perfect choice! Eric was super friendly and helpful, guiding us to the perfect mattress. Delivery was free- and we had the mattress the next day. This is definitely the place to go for a quality product and excellent customer service!
Great experience for a great quality mattress. Confident sales team. No nonsense. In and out in 20 minutes. Mattress delivered 3 hrs later. Easy. Thank you!!
Best mattress store and customer service! Billy, Eric, Alexa and Ken were all so helpful and experts at helping us find the right mattress. We thought we found the perfect mattress and it turns out it was too firm for us. They exchanged it for the true perfect mattress after lots of visits and conversation about what we wanted in a mattress. We love it! We truly apprciated how friendly, caring and knowledgable they all were.
Superb service. Have never slept better, and don't want to get out of bed in the morning!! They were even willing to give me a temporary brand new mattress until the swell fancier one I bought was custom made. Everyone I came in contact with were wonderful and helpful. Delivery guys were clean cut, thoughtful, on time, reliable, nice, well trained, and as a bonus, delightfully funny.. overall shopping at Urban Mattress was dynamite experience. Highest recommendations,, I will never shop any other mattress company in Boulder..
I spent 6 months gearing up to buy a mattress because it's a major investment! I couldn't be happier to have gone with Urban Mattress. I originally purchased a firm mattress that ended up not being the right fit for my husband and I. The guys at Urban Mattress made the exchange easy, guilt-free, and super convenient. They GENUINELY care about getting you the perfect fit. Not to mention, the quality of their products is unparalleled. Without question, I will be telling everyone to go here to find their next mattress.
Excellent service, excellent knowledge, and we feel like we made an excellent purchase! Really very happy with our experience today and will be back for our next mattresses!
I highly recommend this mattress store. Very knowledgeable staff - the owner has been working with mattresses for almost 40 years. They have incredible quality mattresses at a very reasonable price, and are not a chain store. 10 year warranty. I found the owner extremely trustworthy, I think the whole transaction took 15 minutes because I told him exactly what I wanted and the price range, and he took me to the exact bed that I needed. That kind of service requires a certain kind of knowledge, intuition, and artistry that can't be found in sales people that have been in the industry for five months and work on commission. Plus the mattress will end up in my house for free within 24 hours. Honestly how could you ask for more.
Needed a mattress for my son's new big boy bed. These guys were awesome! I really appreciated that the sales guy was not pushy and he made delivery arrangements so quick and easy. I made a mistake to order the wrong size mattress and he took care of it without any problems. Great service, awesome mattress! The transition from crib to bed was so easy! I think the super comfy mattress helped. Thank you!
Very nice mattress store with high end choices. They have mattresses that cost 20 K plus made of horse hair and fine stuff.. :) really seriously. I just had to pick up a metal frame for my very plain but comfortable king size bed and found out a lot about many amazing mattresses. The gent was very nice who I talked too but I can never see spending 20 k on a mattress. Seems silly.
In the middle of a mattress emergency purchase they were calm, didn't take advantage of the "had to have" situation, the mattress was on time with tons of very helpful options and communication prior too. We were on the 4th floor, no elevator and not a single "look" or complaint, just wonderful! Oh, and the mattress is probably the best we have EVER had!!
We bought a queen sized mattress here today and had a very good experience. All salespeople were friendly and helpful. They weren't pushy, they gave us a few options and then left us to decide. We chose a mattress that was comparable to others we had seen in town and about $100 less than what other places were offering. The ambience was also nice--there's a water feature, fresh coffee, and nice lighting. It made me feel like taking a nap, which might be the point! I would definitely buy from them again! Oh, and free delivery is a nice touch!
FANTASTIC! Don't buy a mattress anywhere else. Service is great and the mattress is amazingly comfortable. The salesperson was extremely patient as we tried out a TON of mattresses and then referred us to the owner for a recommendation when we were couldn't make up our minds. Once we explained our dilemma (differences in softness requirements) he actually recommended a much less expensive option than we were originally considering - and we're both very happy with it. Slight delay in delivery (hour or so) due to confusion with the address but they called immediately upon realizing the number had been written down incorrectly and followed up with me twice. I'll never go elsewhere for a mattress!
Very positive experience from the moment we walked through the door until mattress and accessories were delivered.