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Aviya is a hybrid mattress on a mission. Its story starts with the traditional innerspring mattress. Rather than try to reinvent the wheel like other foam only mattresses, Aviya decided to make a more comfortable mattress with coils. Making waves on Amazon and on their online store with affordable prices, this is definitely a brand to look into!
Raymour and Flanigan sell a variety of mattresses including many name brands, but they also sell mattresses under their own label - Bellanest, which is a line of extremely affordable mattresses. Their mattresses come in either memory foam or hybrid varieties, and most find them comfortable though there are some that claim durability issues.
Based on our aggregated reviews and our scoring method, we recommend Aviya in this match up!
See Our Full Review of Aviya
Raymour And Flanigan: 7.4/10
Raymour And Flanigan: 7.4/10
Raymour And Flanigan: 7.5/10
No Back Pain:
Raymour And Flanigan: 7.4/10
Raymour And Flanigan: $219-$759
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We all want to get a sense of which mattresses are best rated by sleepers, but it is not always that clear when browsing online. Based on recent and overall customer reviews online, these mattresses rank very well on customer satisfaction. Although this doesn't mean they will work for you, these mattresses are worth a look over. Read on below for more information.
Having a supportive mattress is important to those of all body types. Independent of whether you like soft mattresses, a mattress that leads to better spine alignment is key. Overwhelmingly, these mattresses provide a good level of support to their customers.
Some mattress connoisseurs report that edge support is a key for the mattress shopper. These mattresses are strong in the edge support category, which means that sleepers report feeling consistency in support near the sides of the bed.
Bowling Ball & Density Tests
Measuring firmness with a bowling ball on the surface of the mattress is a good approach and it does a good job measuring even support throughout the surface layers. Customers report that these mattresses offer even support across the surface layers.
Every mattress shopper is looking for a mattress that will last. However, with some out there looking to ship more beds rather than making the right mattress, it can be tough to find a long lasting mattress. However, even with this, thhese mattresses specifically do well when it comes to durability. For the average sized sleeper, they will last 7 - 12 years. If you are heavier or use your mattress more than nightly, then you may expect a little less durability.
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Figuring out the takeaways from customers can be a great eye-opener for shoppers. Unfortunately, sleepers don't always feel great about these mattresses. Some are happy with the feel and comfort of their mattress, but others complain about how it feels for them. If you are thinking about buying, make sure to get more details about the mattress below.
Some reviewers are happy with the support found in these mattresses, but some others have been dissatisfied. For those that are larger in frame or have tender spines, do some added research to ensure the mattress fits your body.
There are positive and negatives reported about edge support. Some reviewers feel good about the support equalibrium across the mattress, but others had issues with supportive comfort and changes in support.
These mattresses may not provide the kind of durability that you'd hope. Some folks describe issues with feel and longevity over a short horizon. If you would consider yourself larger or looking for something with lasting support, you may feel good initial comfort, but take a look at the mattress specifications and reviews before buying.
I purchased my mattress on Amazon because I had an Amazon gift card. I was really happy to find out aviya sells on their website and amazon, too! The mattress has been perfect for my wife and me. She sleeps on her stomach, and I'm more on my back, but the luxury firm is ideal for both of us. Super happy we made this decision!View More Reviews
So after having four mattress sets in 8 years of marriage my wife and I were at our wits end! Tried the memory foam fad, innersprings, then even individual side firmness innerspring. I began looking online at the Saatva mattress. Then looking at the Ghost Beds. But after weeks of looking and researching I settled on the Aviya and am so glad I have. I am a big guy 325-350lbs stomach sleeper and the king size luxury firm is the best bed I have ever slept in hands down. My wife (140lbs) back sleeper loves it just as much. Cant speak to the longevity of the mattress yet but expect it will hold up well as it is clearly made very well. If you go elsewhere to buy a mattress I really feel you will miss out on something really great so do yourself a favor and at least try it! Troy, OH Actual customer
I jumped on live chat to ask some questions before ordering and was pleased to find out that aviya recently switched to a shipping company that was super quick. I ordered my mattresses and had it in 4 days (I'm in CO). It's super comfortable. I'll buy another online if I need one knowing it'll get to me so quickly! Easier than the store, that's for sure.
I couldn't be happier with my purchase. I did my research and decided to buy an aviya. It's well made (you can tell sleeping on it) and has great support and comfort. Super happy with my decision!
I highly recommend Aviya mattress. More companies should be like them - high quality mattress, low overhead, fair price = happy customers. It's not brain surgery! Thank you Aviya.
Researching this mattress online was very easy. Shipping was awesome, delivered in a truck by a delivery service and it was ready to go immediately - no down time for the mattress to expand or any of that other online mattress crap. Very happy to purchase a real mattress at a fair price. More of the online companies should look at Aviya on how to compete in the online mattress industry!
Last year we purchased a latex mattress that was over $2,000, which was nice but simply not worth the money. I will admit that my husband absolutely loved his latex mattress but my body never truly adjusted to it. This year we needed a new queen size mattress for a condo that we rent out in the summer. Decided to do extensive research and our goal was to find a quality queen sized mattress for under $1,000. Since this is for a rental property we didn't want something super expensive and we also didn't want a specialty bed - we basically wanted something with ""mass appeal"" like you'd find in a hotel.Somehow, we stumbled on Aviya. Since they had some good reviews and offered an innerspring hybrid for under $1,000, it seemed like a perfect fit. The 100 day trial sealed the deal, a lot of the other companies offer a similar trial but most of them are memory foam mattresses. We have a lot of different people staying in our rental, sometimes four or five different families in the same month during busy summer tourist months so we just wanted something simple, comfortable, reliable and durable. We pulled the trigger on the Aviya due to the price, 100 night trial period, and innerspring construction.The Aviya mattress is so comfortable that my husband, who previously swore by the latex mattress, just ordered a California King Aviya (he's 6'6"") for our master bedroom. He is going to give our $2,000+ latex mattress to our son and daughter in law. "
The mattress is EXTREMELY comfy. I literally can't remember the last time I slept this well. Delivery was quick and easy. I recommend Aviya to anyone looking for a high quality mattress for under a grand.
It's been two weeks that we've been sleeping on the Aviya and it's been a wonderufl transition. We were kind of concerned about ordering online because we weren't sure which of the three firmness options to get, but after talking to the girl on the phone we went with the luxury firm, which most of their customers end up ordering according to her. Was very surprised at how strong the outside edge of the mattress are, clearly very well reinforced and you get to use that much more of your mattress. We were on a Queen before and ordered a replacement Queen but it feels much bigger due to the fact that we can utilize the entire surface of the bed. Be aware that if you need them to remove your old mattress you will need to opt up for the "white glove" delivery but its not a bad price considering they also will bring the mattress into any room in your house. We're very happy. Will buy an Aviya again next time we need a mattress for whatever reason.
Amazing mattress. Delivery and setup went very smoothly. Very comfortable bed and I love that this mattress uses Certipur foam and doesn't offgass like most of the all memory foam mattresses (google "offgassing memory foam mattress")
Quite comfortable mattress, very affordable price. You can tell it is a quality mattress from the weight of it and the weight of the optional foundation - was very, VERY impressed with the quality of wood and workmanship on the foundation. Was able to easily move the mattress and foundation, just me and my husband. Very good customer service, I asked a question via email and had an answer less than 20 minutes later.
We were sleeping on a Tempurpedic and find the Aviya to be much more comfortable (not to mention it doesn't kill your back to make the bed!). We are very happy with our Aviya and have been recommending them to all of our friends.
The entire purchasing process, from initial research to delivery of my mattress could not have gone more smoothly. After doing a bit of research, it was clear I wasn't going to find a mattress of this quality for >$1000 anywhere online. The website is very informative, is easy to navigate, and it was simple to checkout. I did phone Aviya before making my final order just to be sure as this is a big purchase to make online from a new company. Very quickly, a very polite young woman was very eager to help me with any final questions I had, and she sealed the deal (I think her name was Allison? - Whoever she is give that girl a commision check! I got an email immediately following my order letting me know when the mattress would arrive and was kept in constant communication with throughout the process. I've now been sleeping on this mattress for 3 weeks and absolutely love it, planning on ordering a full sized Aviya for my teenager's birthday.
Normally I might not take a chance on a newer mattress company like Aviya but after staying the weekend with my daughter and son-in-law, I had to know what kind of mattress I was sleeping on. After they informed me it was an Aviya (never heard of it prior but glad I have now) I did some research and found some very positive reviews. That combined with the price point and the 100 day trial was enough for me to give it a try - boy am I glad we did! I knew I would love it since I got to try one at my daughters house, but i was still a little skeptical. It's nice to see more online mattress companies popping up that don't sell foam-only mattresses for those of us who still prefer something with springs. If this sounds like something you're looking for I highly suggest you give Aviya a shot.
Terrific value for a mattress of this quality, you can feel it the second you lie down on it. Even the material on the top of the bed (below where your sheets cover) feels very soft, you could probably sleep on it without sheets if you had to. Very nice attention to detail, doesn't feel like this mattress cost less than $1,000 but I'm not complaining!
Great mattress. We are both sleeping much better. I would give it a full 5 stars but my wife thinks it's a little too firm. We ordered the firm though, so I'm thinking about ordering the luxury firm option and if she likes it better and I can tolerate it I will just move this one into the guest bedroom. Overall, this mattress is well made and is a great deal for the money. I can proudly say I will never step foot into another mattress store ever again!
After hours of debating and time wasted in mattress stores, I decided to try out the Aviya. Reasonable price, 100 night trial, I decided to put this mattress on one of my "extra" credit cards and take a chance. Very happy I did. I have suffered back problems for years and while this didn't get rid of them, I do feel like I am getting more support and the pains definitely gotten better since after a few weeks of getting adjusted to the Aviya. Four stars.
For the price, this is definitely a solid mattress. I recommend getting the foundation as well because it is a very nice for the money and I figure it might not be a bad idea just in case I ever have to file a warranty (you don't have to use their foundation to make a warranty claim but it has to be "comparable"...for the price though you probably can't find something comparable, it's very well built foundation). Overall I would reccomend this mattress to those looking to get a higher quality mattress at a reasonable price. There are probably nicer mattresses out there, but you have to spend quite a bit more.
Shipping was super easy, showed up in a truck and the delivery drivers were very pleasant. I opted for the white glove delivery which was a little bit more but well worth it as they brought it up to the second floor of my house (it's not easy getting up there as the stairwell is kind of short) and wouldn't even accept a tip! As far as the mattress goes, it's by far the best mattress I've ever had, even though I have paid almost twice this before from those sleazy mattress stores...We went with the "luxury firm" option as my partner prefers a firm bed but i prefer a really plush one. We're happy and I think the "luxury firm" is a great compromise for those looking for something that feels soft but also offers support. We've been sleeping like babies since the Aviya arrived! Highly recommend.
This mattress is extremely comfortable. We spent all last year sleeping on a cheaply made mattress and suffered constant back and neck problems. Sleeping on an Aviya mattress has left us with literally no pain (both of us). We had entered the wrong street address for shipping and didn't realize it until the day of delivery...luckily we made a quick call to Aviya, a real person answered, and within a half-hour the mattress was delivered to our correct address. How's that for customer service? We bought the foundation as well, which seems like a great deal considering how heavy it is and that we didn't even have to pay any shipping charges whatsoever. This is a great bargain, we are both very pleased with our purchase and will be buying an Aviya for our guest room next fall.
Online mattress shopping is pretty difficult too, so if you don't know what to get, get this. I look all over and finally just pulled the trigger. It's awesome!
Unfortunately I had to get a twin because I'm in a dorm, but that's the only negative thing about this! Couldn't be happier with the mattress.
A great price and my twins love it. Can't ask for more than making the kiddos happy and not spending too much doing it :)
This is definitly the real deal mattress. it's not rolled up, it's like a mattress you'd get in a mattress store, except you don't have to go to the store. To me, that's a plus. I'd add an extra star just for that if I could!
It was delivered to my door in a box (a mattress sized box, not condensed). The top seems to cradle me but I'm still getting support (not just sinking) I haven't slept this well in years! I wanted to take off work the next day.
I generally prefer a firm mattress and my partner likes a soft bed. As it turns out, we're both very happy with this mattress. (we got luxury firm, middle option)
Mattres is perfect. Only thing I didn't realize is I should have got a 5" box spring not a 9". I put the box spring and mattress on and now my bed is really tall... to the point where it's funny to look at. Anyway, I'll probably switch it our for a 5" box spring and I'll be sleep at normal person heights again.
My first question was "what is the top layer made of" because I swear on my Saatva is made of concrete. lol. I have to pay to return that one (they don't offer free returns) but I got this instead. It's comfy for sure and I got plush just to be sure it wasn't too firm.
My friend got one and was talking about it. I just moved to a new apartment after graduating and thought I should get a king bed to treat myself. Very satisfied.
I had this foam mattress I bought on amazon for a month. First few weeks were fine then my back hurt. I've never had back pain. Basically it was a foam piece of crap I was sinking into. Luckily amazon gave me all my money back and I did research to know I needed springs, not just foam in a mattress. Got this one, back pain gone and sleeping well. Really glad I got my money back from my last mattress disaster to get a great one here!
I've been having a hard time pulling the trigger on a new mattress and I didn't want to spend thousands, which I figured it cost. Every one I try and the store and like is that price. So I saw Aviya is suppose to be just as nice but half the cost. Give it a shot, its true. I really am happy sleeping in mine.
I ordered a Firm California King mattress from Aviya 2 months ago. My experience with customer service was great, the bed was delivered on time and it was ready to go in 5 minutes upon delivery to my home - which was free. The quilted top is really comfortable and I really like the edge support of this mattress - you can tell that a lot of thought went to the design of this mattress. 2 months and it still feels great!
My old mattress sagged so much and it was less than 5 years old. I needed a replacement that wasn't an arm and a leg since I already tried that. Can't believe how much nicer the Aviya is! I love the feel of the luxury firm - its a perfect medium between plush and firm. So comfy and I dont wake up with back pain anymore
I hated my old mattress! Even more so now that I have my Aviya mattress! They don't lie when they say its a good balance between comfort and support - I sleep so much better now
We couldn't be happier. We love it!
I needed to get a new mattress because my old one started to sag and was really uncomfortable. I did a lot of research about what mattress to get next and it was between the Aviya queen mattress or a Saavta mattress. I decided to go with the Aviya because of the price, longer in home trial and i liked having 3 options. I like a softer bed so I went with the plush - its weird...it is super comfy and you definitely feel in the bed but it is still really supportive and feels great on my back! Really glad I went with the Aviya!
i wanted a firm one and ordered the firm. here is the thing, it's firm, as expected, but still comfortable. It's not a "rock".
For how well built it is (you'll know when you get it) it's a super price. I can tell really well constructed and put together, not cheap at all.
I was suprised free shipping and brought it in my build (I did have an elevator). Perfeft in my NY loft.
I wish we had more room for a king, but a queen had to do it. I could use a little more room (that's not the mattresses fault) although my wife has no problems sticking us both in a queen. Just go bigger if you can!
My husband and I were not sure if we would like the new mattress but turns out it's perfect. We are sleeping better and loving the new memory foam. Thanks for the help R&FView More Reviews
We were a little scared to change from a mattress with springs to the new memory foam. WOW, what a great choice though. The memory foam conforms to your body and is so comfortable. The aches and pain of growing older have disappeared when sleeping on this mattress.It just supports your every need when you sleep. Would buy this mattress again in a minute after using it! Thank You Raymour and Flanigan
My mother bought a mattress 1 and half years ago. They came out, checked the mattress, told her she wasn't getting a new one cause she sweat on the mattress. Only took pictures of where she sweat which was one spot, it's not like they are going to resell the mattress. And they should correct the guarantee that if you sweat don't call us. Some guarantee they have. They didn't even check that the mattress was sunk in on both sides. When I sat on it I fell in it. And we have rotated the mattress. I will never buy from them again and I will tell all my family and friends as well. Thanks for nothing Raymour and Flanigan.
I am writing to this hoping someone on top will hear me out and re-consider the sales tactics. Your employees are salesman, not doctors. Customer knows best. After 9 wonderful years of having my 'firm' bed from Sleepy's it was time for a new bed. I would have returned to Sleepy's for my mattress needs, but they closed down their Waterbury, Ct. location. And so, because I had done business with R&F in the past with furniture, I thought I'd try buying a mattress from R&F.
Now from my sleeping experience, which is above all other professional bedding experiences, I was determined on getting me another 'firm' bed. Who knows my back more than my back? So I walk into the Waterbury Location and immediately I was approached by a sales rep. I told her that I am looking for a mattress. As we walked to the back of the store, she asked what type of mattress I had in mind and I told her a firm mattress. She then begins to ask me what side do I sleep on? I told her that I am a side sleeper. She then said, that for a side sleeper plush is the recommended mattress. I told her well thats against everything I believe in. I then told her, that I walked into R&F with my mind set on buying a firm mattress due to my previous mattress experience. She has me try out two plush queen beds.
One was too soft, but the other at the time felt like it may have been what I needed. She says, I'll give you 15 minutes on the mattress and I'll come back to see what you think. She comes back to what felt more like 10 minutes and asked what did I think. (I now know a mattress decision takes way more than 15 minutes.) I told her the mattress does seem that it will do the job. Plus, hearing all she had to say about plush being for side sleepers made me feel like I may have been wrong with my own idea of a firm bed. Even a manager came by to help me understand that side sleepers use plush. He even stated, 'firm is one of the most returned mattresses.' They also convinced me to buy the platinum warranty just in case it doesn't work out. I make the deal. What a regret!
I should of listen to my body! The bed arrives and my first night on it was great! But on the 3rd day, I woke up with with a stinging feeling on my hip side. I went back to R&F and spoke with the manager and he said, it may be that my body is adjusting to the bed and that I should give it more time because I have platinum coverage. I leave thinking he may be right about me adjusting, so I go back home. But I now see, more time sleeping in a bed that wasn't for me wasn't good advice, medically speaking. Even a healthy back can get harmed sleeping on a bad mattress. The manager who said I should give it more time was really saying to me, leave the knife in your hip some more, I'm sure your body will adjust. What ridiculous advice from him having no medical background, and stupid on my end to have listened! About a week later with sleepless nights and painful mornings, I wake up in tears and in much more pain.
Now, I went back to the Waterbury location. I see the same saleswoman and I tell her please get me out of this bed. She says, she's gonna get the manager. I think his name was Jim. I don't know what was with Jim that day, but he would not listen to my experience with this plush bed. It seemed as if he was upset that I was exchanging my bed and would not give me his ear. I wanted to give him my reasons on this whole plush idea for side sleepers may not be for EVERYONE. I wanted to tell him my experience on this plush bed and that maybe what is recommended may not apply to all customers. (During my research on mattresses, I read an article that strongly agrees that firm bed is for side sleepers) But seeing that Jim was acting irritated and insensitive to me, I felt so offended that I left pissed off out of the store and made a complaint to the customer care department of R&F on the manager of the Waterbury, Connecticut location.
Hours after walking out. I received a call from Newington, Ct R&F. The manager tells me that he heard through the district manager that I needed help exchanging my mattress and that he wanted to help me out only if I come to the Newington location. I wasn't too happy about the half hour drive there, but I really needed this issue to be resolved and was willing to invest my own time. The manager there was awesome. He heard me out and even agreed with me that the plush idea for the kind of built size of a man I am wasn't a good bed referral. A Firm mattress should of been recommended, due to my size and previous experience with a firm mattress.
I also expressed to him that I had wished I made the first decision or first mistake on my bed and not R&F. I felt now my warranty will be used up on what I believe was R&F fault by not listening to me before the initial sale, and the complaints after the sale. He told me not to worry. He will waive the 95.00 delivery fee and make this sale like a first time sale. But that if I don't like the new firm mattress, then I would have to pay the 95.00 for delivery. I agreed. I was very happy to know I finally am going to get some real sleep... not so fast!!
Here's the topper!! The second bed arrives. The delivery guys begin moving the bed out of the truck. One of the guys is out of the truck and the other is inside the truck sliding the bed out. When the bed was about to exit the truck, the guy inside the truck lets the bed drop to the ground. The bed bends at the corner due to the impact. I immediately said to the guy, 'Hey!, thats a thousand dollar bed and you shouldn't of done that. And especially in front of the customer, me!' I asked the other delivery guy in Spanish, because he knew little English, what happens if I reject this bed and don't sign because I seen the way my product was handled and now I'm concerned it may have been damaged? He replied, 'It'll be ok. You should see how we handle them at our warehouse.'
I was shocked that he said that, but at the same time I thought maybe the beds can handle such abuse so why fuss for another one. My new mattress is gonna get abused at the warehouse, like the driver said, before I even see it anyways. They put the bed down, I inspect it and lo and behold!! Now, theres a visible hump in the middle of the bed and a slope on the top corner of the bed where the driver let the bed drop. Complaint was filed again on the drivers handling of my product and his remark about how they handle all other mattresses at the warehouse. Finally, I am hoping this matter falls in the right hands and that I am dealt with immediately. I will be continuing my complaint until I am heard. If not, I will do whatever it takes so that I am heard.
**Update** 08/12/17 A foam mattress was selected and extremely discounted due to my awful experience with R&F. Two months later the foam mattress is not holding up. It feels like a plush foam now. My hip pain is still there. Very uncomfortable at night with both the bed failing to support me and also my hip waking me up at night. For the record, I've never had a left side hip issue. I hope there is no long term damage done to my hip. My advice stay away from this company. Their sales tactics is too aggressive, especially on a product that takes time to make a decision on. They're after your pockets with their aggressive sales tactics, and not after your well deserved beauty rest. I recommend going to an all mattress store next time.
After purchasing a mattress from the Raymour and Flanigan Store in Brick, NJ it was delivered with a fee to my residence. After sleeping on the mattress I began to get suspicious of the mattress I received. It did not seem to be the ultra firm mattress I purchased at the store. After researching my bill and the tag on the mattress I was able to confirm that the mattress was indeed not the one that I purchased! In fact it was a totally different brand.
I went to the store that I purchased the mattress at in Brick, NJ to discuss the problem. Come to find out they said that they don't even sell that brand mattress that I received upon delivery to my house. So they basically told me that I might have switched up the mattresses and tried to scam them! They were unwilling to give me any compensation and the accusation that I was trying to scam them is ridiculous! Lesson learned DO NOT BUY FROM RAYMOUR AND FLANIGAN!!!
I am an Interior Designer. I ordered this mattress for a rental house in Southampton. This is a mattress that will last. It is firm however the top is cushioned and soft-- without a pillow top! I find that pillow tops tend to sag or loose their plumpness ( usually on one side) pretty quickly so I never buy them. It is a high mattress so make sure you measure how high you want your bed to be. Go with the 5" box spring and if you need it lower go with a Bunkie board.
I need a firm support, but also have a 5" memory foam from my previous bed on top. The combination of the two works best for me. The pillow tops do not offer me enough firmness. I am very happy after 5 days.
The original box spring ordered was too big; the team from R&F returned the following day with a replacement.
We purchased this recently for a spare bedroom in our home. It's been used by guests of ours and the tell us how much they like it and how comfortable it is. We are very pleased with our purchase!
I sleep on this every night, and i'ts very comfortable. It was worth the money.
We need a bed for our guest room. Because my mother-in-law will be using it has to be comfortable but will not be an every day bed. This fits the description for us. We got it on sale for $500 and at that price it is a steal. Great for the price.
I love this mattress comfort height is excellent. Love the split box spring easy to get into my apartment. Would recommend to all my friends.
Great product for sleeping Dream comes easily You will like this when you use this for your real life You can happily sleeping in this bed
First night great sleep in 10 years! I didn’t know what I was missing.
Finally a bed I can enjoy to sleep in. Exact firmness I’ve always wanted and the height ratio is solid
Great mattress and great company to deal with. Delivery and set up and removal was so great and fast.
This mattress is amazing is like sleeping on clouds if there were such a thing.....
I am truly in love with our new mattress. Previously I owned a plush mattress but my husband and I experienced lower back discomfort and tightness in the morning. We decided it was time for a change and that we needed something more firm. We tried out 5 mattresses in the store within our price range and decided to purchase the Bellanest Imperial Firm King Mattress. We could not be happier, it is the perfect amount of firm for us and we no longer wake up with lower back pain. Also as first time owners of a king bed we are loving all the extra room. This mattress was a great find at a good price, and I absolutely reccomend it to anyone looking to switch from plush to firm for extra support.
Wooo This is the mattress that I need to sleep the whole day. Delivery and attention in Raymond and Flanigan is the best experience ever!!
So far I believe it may have being too firm for my wife as she is saying her back hurts. For me is ok no problems at all. After all for me is an ok matres.
Very nice. Bit more in height than old mattress. Having a disability,little harder getting on it. My shoulder & neck pain is 90% less now in the morning. For the on sale price&comfort, it's great!
Great mattress for my back pain. Very comfortable after a hard day of work. My wife neighbors came over and laid on it and tested it out. They will now head over to Raymour and Flanigan to purchase the same mattress. One of my neighbor bought the bedroom set this mattress was sitting on in the store now she's going to go back and get the mattress and box spring for the complete set.
Very comfortable and helped me sleep through the night!! No more back pain!!!
Just in love with these mattresses it is so comfortable I bought a queen size for myself and this full size for the guest room. So far it is doing wonders I just don't want to leave my bed in the mornings it was indeed a great buy.
This mattress is a little too firm for me. I would like to have had it a little softener. Thank you for your prompt service.
I just received my mattress. Right now I have mixed feelings about it. The majority of my life I have always slept on a super firm mattress. This is the first new mattress I'm sleeping on in over 10 years. I selected the Bellanest Firm but it does not feel firm. Not exactly soft but not really firm. It is nice, well made and I have no problem falling asleep. I'm getting use to it. I'm happy to have a well made new mattress. The Raymour and Flanigan sales person was very helpful. I would not describe this mattress as firm. A bit cushy.
I purchased a mattress at R&F. It was rock hard. Also, the base for the mattress was delivered with a faulty electrical control box. I contacted R&F to return the product, only to learn that R&F had a no return policy (which was not articulated to me by the salesperson). I was told that I had to wait 30 days to exchange the mattress. So, I had to either sleep on the rock hard mattress for a month and damage my lower back or sleep on a different bed. I told the manager of the store that the bed was not close to the one I tested in the store. He told be the demo beds in their showroom were beaten up, and they couldn't be relied on to know how soft or firm the actual beds would be that are delivered to the home. I described the factory defect with the base, and was told that usually customers are forces to have the base manufacturer (reverie) service their own products an R&F doesn't get involved, but he would make an exception and replace the defective base I received when I switched out the mattress. R&F sells the lowest model of the reverie base with their beds. These bases are very cheap, and R&F does not back them up. Instead, they refer customers to reverie for service. Reverie's customer service is extremely slow, and their reps do not have basic knowledge of the products. So, if you buy a bed from R&F you should plan on replacing the base in short order, or sign on to endless negotiations to get the base repaired. So, about 2 weeks after receiving my "new" bed from R&F I am stuck with a broken base and a concrete slab to sleep on. R&F refuses to address the problem until another 2 weeks passes (even though they delivered a defective base to my home and a bed that is not even close to the one I tested in their showroom). Classic bait and switch. In the meantime, I am sleeping on an old bed in a spare room and storing their defective products. I only have the manager's promise to replace the base and approve the switching out of the mattress in a week. If the next mattress turns out to be different than the beat up ones in their showroom, I am stuck. By far the worst experience I have ever had with a purchase of a bed. Also the most expensive bed I ever bought, close to $4000 and counting so far. Basically money and time wasted. My last rodeo with R&F.
I bought this mattress for a new apartment we were building we just moved in 2 weeks ago, we can not get a decent night sleep on it, its hard as a rock and not at all like the one we tried in teh store, upon going to the store, we were told since we didn't buy a mattress protector(which is a scam as we weren't offered any to buy or even say we didn't want it, they wont do anything the mattress is hard as a rock, they all lie when they tell you you can try it out and the if you do not like it they will retirn , so much for their 5 year warrantee, do not ever trust this chain
It is now 1 year since we purchased a brand new king sized mattress and adjustable bed frame from R&F. We did purchase the Platinum Protection Plan. The purchase process was good but since that day, all downhill. First, the assembly and installation of the bed frame was bad. The assembly was done wrong which resulted in the bed frame being stuck with the head and feet positions elevated. 136 minute wait on the Platinum Protection service line before I gave up and called Reverie. They instructed me on how to lower the bed, re-program the remote which then identified the problem as a bad remote. Since it was just installed I had to go back to R&F. Called service again and was told to expect a call within 48 hours. Nothing. Called the store and received a call back at the end of the day. A new bed frame was going to be delivered. Wow, great (or I thought). Bed frame delivered and assembly team identified that the first frame was assembled wrong. New frame in and all good, well only for so long. This weekend when I tried to raise the head of the frame, no response from the remote. Changed the battery and still nothing. Crawled under the bed to go through the re-pairing process and noticed that the control box light was off. Tried calling R&F as we have a Platinum Service contract. Got voice mail and left a message. After my last experience, called Reverie customer support and left a message there. Reverie called back a few hours later, walked me through some trouble shooting and their first thought is a failed control box. Now per the R&F Platinum Service agreement, that gives me a new bed frame. Let's see if R&F ever calls back. Reverie however is sending me a new control box (they were willing to have a service technician come to the house but given COVID and the Pandemic, trying to avoid unnecessary people in our home) and I will install myself. Now I have to figure out how to get my money back from R&F on the Platinum Protection Program as it is a waste.
Don't buy here....mattresses are defective and dirty...box springs don't match