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Aviya is a hybrid mattress on a mission. Its story starts with the traditional innerspring mattress. Rather than try to reinvent the wheel like other foam only mattresses, Aviya decided to make a more comfortable mattress with coils. Making waves on Amazon and on their online store with affordable prices, this is definitely a brand to look into!
Custom Comfort is a southern Californian brand of mattresses -- selling in their retail locations. They are known for their wide range of options from budget friendly to luxury. Focused on hybrid and latex options, most folks report Custom Comfort mattresses to be comfortable, but some had issues with durability.
Based on our aggregated reviews and our scoring method, we recommend Aviya in this match up!
See Our Full Review of Aviya
Custom Comfort: 7.8/10
Custom Comfort: 7.8/10
Custom Comfort: 7.7/10
No Back Pain:
Custom Comfort: 7.7/10
Custom Comfort: $170-$26795
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Everyone wants to get to the bottom of which mattresses are best rated, but it isn't easy from just browsing online. These mattresses are highly rated based on customer sentiment and review data. Even though you may not necessarily share the same love after buying, it is a good starting place to do research into their offering.
These mattresses offer a good amount of support Reviewers describe their hips and shoulders being cradled and their spine being aligned.
These mattresses also approach edge support well, which is how a mattress keeps even support along its sides. For people that like to sit on the edge of the mattress, these mattresses won't contour too much under your weight.
Bowling Ball & Density Tests
A bowling ball is good at providing an indication of firmness, and it is can help in seeing how the firmness changes throughout the mattress. In this way, it can show if there is even support or if some areas sag. Based on these factors, these mattresses do a good job in their even support.
These mattresses do a good job with comfort longevity versus competitors. Finding a mattress that is works with your body and is durable could mean years of comfortable sleep. while one that degrades fast can mean unhappiness and money lost. For most sleepers, these mattresses will last up to a decade, which is decent for today's mattresses. Those that are heavier than average or use their mattresses more than once a day may experience a slight decrease in durability.
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Some sleepers are content with their beds, but others are not as pleased overall. Despite those that are cozy, this means that these mattresses have lower than average customer satisfaction. Below you will find more information from customers on the specifics from these mattresses.
Some reviewers are happy with the support found in these mattresses, but others have described support issues. For those that are heavier or require more support because of achy backs, make sure to read the reviews to make sure the mattress works for you.
There are some mixed reports about edge support for these mattresses. Some find these mattresses to have even support, but others felt like there was unevenness.
Mattresses with lasting comfort are amazing, but not always easy to find. Sadly, customers are not always pleased with the durability of these mattresses. That said, some customers may find their mattress lasts longer than average, while other mattresses may only last a couple years. If you are heavier in body type, you may want to do extra looking before buying.
I purchased my mattress on Amazon because I had an Amazon gift card. I was really happy to find out aviya sells on their website and amazon, too! The mattress has been perfect for my wife and me. She sleeps on her stomach, and I'm more on my back, but the luxury firm is ideal for both of us. Super happy we made this decision!View More Reviews
So after having four mattress sets in 8 years of marriage my wife and I were at our wits end! Tried the memory foam fad, innersprings, then even individual side firmness innerspring. I began looking online at the Saatva mattress. Then looking at the Ghost Beds. But after weeks of looking and researching I settled on the Aviya and am so glad I have. I am a big guy 325-350lbs stomach sleeper and the king size luxury firm is the best bed I have ever slept in hands down. My wife (140lbs) back sleeper loves it just as much. Cant speak to the longevity of the mattress yet but expect it will hold up well as it is clearly made very well. If you go elsewhere to buy a mattress I really feel you will miss out on something really great so do yourself a favor and at least try it! Troy, OH Actual customer
I jumped on live chat to ask some questions before ordering and was pleased to find out that aviya recently switched to a shipping company that was super quick. I ordered my mattresses and had it in 4 days (I'm in CO). It's super comfortable. I'll buy another online if I need one knowing it'll get to me so quickly! Easier than the store, that's for sure.
I couldn't be happier with my purchase. I did my research and decided to buy an aviya. It's well made (you can tell sleeping on it) and has great support and comfort. Super happy with my decision!
I highly recommend Aviya mattress. More companies should be like them - high quality mattress, low overhead, fair price = happy customers. It's not brain surgery! Thank you Aviya.
Researching this mattress online was very easy. Shipping was awesome, delivered in a truck by a delivery service and it was ready to go immediately - no down time for the mattress to expand or any of that other online mattress crap. Very happy to purchase a real mattress at a fair price. More of the online companies should look at Aviya on how to compete in the online mattress industry!
Last year we purchased a latex mattress that was over $2,000, which was nice but simply not worth the money. I will admit that my husband absolutely loved his latex mattress but my body never truly adjusted to it. This year we needed a new queen size mattress for a condo that we rent out in the summer. Decided to do extensive research and our goal was to find a quality queen sized mattress for under $1,000. Since this is for a rental property we didn't want something super expensive and we also didn't want a specialty bed - we basically wanted something with ""mass appeal"" like you'd find in a hotel.Somehow, we stumbled on Aviya. Since they had some good reviews and offered an innerspring hybrid for under $1,000, it seemed like a perfect fit. The 100 day trial sealed the deal, a lot of the other companies offer a similar trial but most of them are memory foam mattresses. We have a lot of different people staying in our rental, sometimes four or five different families in the same month during busy summer tourist months so we just wanted something simple, comfortable, reliable and durable. We pulled the trigger on the Aviya due to the price, 100 night trial period, and innerspring construction.The Aviya mattress is so comfortable that my husband, who previously swore by the latex mattress, just ordered a California King Aviya (he's 6'6"") for our master bedroom. He is going to give our $2,000+ latex mattress to our son and daughter in law. "
The mattress is EXTREMELY comfy. I literally can't remember the last time I slept this well. Delivery was quick and easy. I recommend Aviya to anyone looking for a high quality mattress for under a grand.
It's been two weeks that we've been sleeping on the Aviya and it's been a wonderufl transition. We were kind of concerned about ordering online because we weren't sure which of the three firmness options to get, but after talking to the girl on the phone we went with the luxury firm, which most of their customers end up ordering according to her. Was very surprised at how strong the outside edge of the mattress are, clearly very well reinforced and you get to use that much more of your mattress. We were on a Queen before and ordered a replacement Queen but it feels much bigger due to the fact that we can utilize the entire surface of the bed. Be aware that if you need them to remove your old mattress you will need to opt up for the "white glove" delivery but its not a bad price considering they also will bring the mattress into any room in your house. We're very happy. Will buy an Aviya again next time we need a mattress for whatever reason.
Amazing mattress. Delivery and setup went very smoothly. Very comfortable bed and I love that this mattress uses Certipur foam and doesn't offgass like most of the all memory foam mattresses (google "offgassing memory foam mattress")
Quite comfortable mattress, very affordable price. You can tell it is a quality mattress from the weight of it and the weight of the optional foundation - was very, VERY impressed with the quality of wood and workmanship on the foundation. Was able to easily move the mattress and foundation, just me and my husband. Very good customer service, I asked a question via email and had an answer less than 20 minutes later.
We were sleeping on a Tempurpedic and find the Aviya to be much more comfortable (not to mention it doesn't kill your back to make the bed!). We are very happy with our Aviya and have been recommending them to all of our friends.
The entire purchasing process, from initial research to delivery of my mattress could not have gone more smoothly. After doing a bit of research, it was clear I wasn't going to find a mattress of this quality for >$1000 anywhere online. The website is very informative, is easy to navigate, and it was simple to checkout. I did phone Aviya before making my final order just to be sure as this is a big purchase to make online from a new company. Very quickly, a very polite young woman was very eager to help me with any final questions I had, and she sealed the deal (I think her name was Allison? - Whoever she is give that girl a commision check! I got an email immediately following my order letting me know when the mattress would arrive and was kept in constant communication with throughout the process. I've now been sleeping on this mattress for 3 weeks and absolutely love it, planning on ordering a full sized Aviya for my teenager's birthday.
Normally I might not take a chance on a newer mattress company like Aviya but after staying the weekend with my daughter and son-in-law, I had to know what kind of mattress I was sleeping on. After they informed me it was an Aviya (never heard of it prior but glad I have now) I did some research and found some very positive reviews. That combined with the price point and the 100 day trial was enough for me to give it a try - boy am I glad we did! I knew I would love it since I got to try one at my daughters house, but i was still a little skeptical. It's nice to see more online mattress companies popping up that don't sell foam-only mattresses for those of us who still prefer something with springs. If this sounds like something you're looking for I highly suggest you give Aviya a shot.
Terrific value for a mattress of this quality, you can feel it the second you lie down on it. Even the material on the top of the bed (below where your sheets cover) feels very soft, you could probably sleep on it without sheets if you had to. Very nice attention to detail, doesn't feel like this mattress cost less than $1,000 but I'm not complaining!
Great mattress. We are both sleeping much better. I would give it a full 5 stars but my wife thinks it's a little too firm. We ordered the firm though, so I'm thinking about ordering the luxury firm option and if she likes it better and I can tolerate it I will just move this one into the guest bedroom. Overall, this mattress is well made and is a great deal for the money. I can proudly say I will never step foot into another mattress store ever again!
After hours of debating and time wasted in mattress stores, I decided to try out the Aviya. Reasonable price, 100 night trial, I decided to put this mattress on one of my "extra" credit cards and take a chance. Very happy I did. I have suffered back problems for years and while this didn't get rid of them, I do feel like I am getting more support and the pains definitely gotten better since after a few weeks of getting adjusted to the Aviya. Four stars.
For the price, this is definitely a solid mattress. I recommend getting the foundation as well because it is a very nice for the money and I figure it might not be a bad idea just in case I ever have to file a warranty (you don't have to use their foundation to make a warranty claim but it has to be "comparable"...for the price though you probably can't find something comparable, it's very well built foundation). Overall I would reccomend this mattress to those looking to get a higher quality mattress at a reasonable price. There are probably nicer mattresses out there, but you have to spend quite a bit more.
Shipping was super easy, showed up in a truck and the delivery drivers were very pleasant. I opted for the white glove delivery which was a little bit more but well worth it as they brought it up to the second floor of my house (it's not easy getting up there as the stairwell is kind of short) and wouldn't even accept a tip! As far as the mattress goes, it's by far the best mattress I've ever had, even though I have paid almost twice this before from those sleazy mattress stores...We went with the "luxury firm" option as my partner prefers a firm bed but i prefer a really plush one. We're happy and I think the "luxury firm" is a great compromise for those looking for something that feels soft but also offers support. We've been sleeping like babies since the Aviya arrived! Highly recommend.
This mattress is extremely comfortable. We spent all last year sleeping on a cheaply made mattress and suffered constant back and neck problems. Sleeping on an Aviya mattress has left us with literally no pain (both of us). We had entered the wrong street address for shipping and didn't realize it until the day of delivery...luckily we made a quick call to Aviya, a real person answered, and within a half-hour the mattress was delivered to our correct address. How's that for customer service? We bought the foundation as well, which seems like a great deal considering how heavy it is and that we didn't even have to pay any shipping charges whatsoever. This is a great bargain, we are both very pleased with our purchase and will be buying an Aviya for our guest room next fall.
Online mattress shopping is pretty difficult too, so if you don't know what to get, get this. I look all over and finally just pulled the trigger. It's awesome!
Unfortunately I had to get a twin because I'm in a dorm, but that's the only negative thing about this! Couldn't be happier with the mattress.
A great price and my twins love it. Can't ask for more than making the kiddos happy and not spending too much doing it :)
This is definitly the real deal mattress. it's not rolled up, it's like a mattress you'd get in a mattress store, except you don't have to go to the store. To me, that's a plus. I'd add an extra star just for that if I could!
It was delivered to my door in a box (a mattress sized box, not condensed). The top seems to cradle me but I'm still getting support (not just sinking) I haven't slept this well in years! I wanted to take off work the next day.
I generally prefer a firm mattress and my partner likes a soft bed. As it turns out, we're both very happy with this mattress. (we got luxury firm, middle option)
Mattres is perfect. Only thing I didn't realize is I should have got a 5" box spring not a 9". I put the box spring and mattress on and now my bed is really tall... to the point where it's funny to look at. Anyway, I'll probably switch it our for a 5" box spring and I'll be sleep at normal person heights again.
My first question was "what is the top layer made of" because I swear on my Saatva is made of concrete. lol. I have to pay to return that one (they don't offer free returns) but I got this instead. It's comfy for sure and I got plush just to be sure it wasn't too firm.
My friend got one and was talking about it. I just moved to a new apartment after graduating and thought I should get a king bed to treat myself. Very satisfied.
I had this foam mattress I bought on amazon for a month. First few weeks were fine then my back hurt. I've never had back pain. Basically it was a foam piece of crap I was sinking into. Luckily amazon gave me all my money back and I did research to know I needed springs, not just foam in a mattress. Got this one, back pain gone and sleeping well. Really glad I got my money back from my last mattress disaster to get a great one here!
I've been having a hard time pulling the trigger on a new mattress and I didn't want to spend thousands, which I figured it cost. Every one I try and the store and like is that price. So I saw Aviya is suppose to be just as nice but half the cost. Give it a shot, its true. I really am happy sleeping in mine.
I ordered a Firm California King mattress from Aviya 2 months ago. My experience with customer service was great, the bed was delivered on time and it was ready to go in 5 minutes upon delivery to my home - which was free. The quilted top is really comfortable and I really like the edge support of this mattress - you can tell that a lot of thought went to the design of this mattress. 2 months and it still feels great!
My old mattress sagged so much and it was less than 5 years old. I needed a replacement that wasn't an arm and a leg since I already tried that. Can't believe how much nicer the Aviya is! I love the feel of the luxury firm - its a perfect medium between plush and firm. So comfy and I dont wake up with back pain anymore
I hated my old mattress! Even more so now that I have my Aviya mattress! They don't lie when they say its a good balance between comfort and support - I sleep so much better now
We couldn't be happier. We love it!
I needed to get a new mattress because my old one started to sag and was really uncomfortable. I did a lot of research about what mattress to get next and it was between the Aviya queen mattress or a Saavta mattress. I decided to go with the Aviya because of the price, longer in home trial and i liked having 3 options. I like a softer bed so I went with the plush - its weird...it is super comfy and you definitely feel in the bed but it is still really supportive and feels great on my back! Really glad I went with the Aviya!
i wanted a firm one and ordered the firm. here is the thing, it's firm, as expected, but still comfortable. It's not a "rock".
For how well built it is (you'll know when you get it) it's a super price. I can tell really well constructed and put together, not cheap at all.
I was suprised free shipping and brought it in my build (I did have an elevator). Perfeft in my NY loft.
I wish we had more room for a king, but a queen had to do it. I could use a little more room (that's not the mattresses fault) although my wife has no problems sticking us both in a queen. Just go bigger if you can!
We bought our very first Custom Comfort California King mattress in 2005. Full Latex mattress which served us well for the last 12 years. Using the Flip and Spin method recommended by CC gave us many years of restful night sleeps.View More Reviews
We bought 2 Custom Comfort beds and we could not be more pleased with our purchases. After spending a lot of money on high end Sterns and Foster beds that were not great and did not last long, we have been thrilled with the 2 CC beds we purchased. Well worth the money and we both are less achy and don't toss and turn anymore. It may seem expensive but I can honestly say these beds are probably the best purchases we have made in a very long time. Even our teenage son who is an athlete is thrilled with his bed. Teenagers don't get excited over beds so this is quite a statement. We had never heard of this company before but will not sleep on anything else in the future.
My wife and I got married in February 2011 and our first purchase together as husband and wife was a Custom Comfort Mattress. It has been five years and we still say, 'Our mattress was the best purchase we have ever made.' We usually make this comment when we've been on a trip staying with friends or at some four-star hotel and by day three, we are missing our Custom Comfort mattress back home.
Recently, we were forced to relocated to a local a hotel for an extended stay as a result of a slab leak on the first floor of our house. We stopped by the house over the weekend to pick up a few added things for our hotel stay and took 20 minutes to grab a quick nap on our bed at home.
Custom Comfort has some of the best service I have come across ever, they really know their products! The mattresses are something else, the quality is exceptional. Very nice store, good selection and anything can be made to order. Perfect local option if you are looking for something unique, have health issues or need something custom when it comes to size or height.
I can't tell you how disappointed we are with this mattress! We bought a Revive 4.0 California King mattress early this year. It was comfortable for only about 3-4 months. We were told to turn it every month for the first year, which we have done faithfully. Even so, We each have a 'pit' that we lay in every night. If we try to move more to the center of the mattress, there is actually a ridge where the mattress becomes firm. Very uncomfortable to lay there, plus if you lay on the ridge, you eventually fall back into your 'pit.' They have a guarantee, but in order to be covered, the mattress has to appear to slump 1 inch deep. When we get out of the bed, the mattress appears to return to a decent level. It loses support, and slumps into a pit when you lay down. We had high hopes for this mattress. It had such good reviews. and the company seemed to have such great integrity. We are very disappointed.
I bought a adjustable bed from them. It was the best money I had ever spent! I was very leary about the fact they do not have a trial period offered to see if I like the bed and didnt have any written material of what exactly was in the bed. Since my bed was in the thousands it made me very nervous, however I LOVE MY BED. I bought the softest natural latex bed they offered on the floor and found it to be to be a bit too firm but put a 3 inch topper on it and it is perfect! The prodigy 2 adjustable bed has been heavenly! I will never buy a bed that is not adjustable. The folks in the shop were very nice and helpful. The gentlemen who deliveried it were wonderfully helpful and nice too! They lost a star due to the fact they do not offer a trial period on their mattresses like so many others do and do not state in written form of what the mattress is made of. No label on my mattress stating it either. The 4 stars are for the fact I love my bed!
I paid a LOT of $$$$ for a custom mattress because I was having back issues. I wish I would have bought a mattress at a big box store - this mattress, with it's plush topper, made my back worse! The mattress is way too soft. Don't be sucked in! (I am sure that they will erase this review as well!)
I had the same mattress for over ten years so I went for the plunge and bought the new Purple Mattress 3. As you can guess it was not for me. Very firm, almost felt like a new aged waterbed/ air mattress. Especially for the $$ not worth it. So I was referred by a family friend to go check out Custom Comfort. Roland, was a very big help on spending over thirty minutes showing me all different mattresses! He explained why removable pillow tops are important if you want to change the firmness/ softness of the bed in the future. Adjustable base, I don't know how I went this long without one. Fast forward my new bed is by far the most comfortable and plush bed I have ever slept on. Highly recommend to check them out! PS. Custom Comfort set me up with a non-profit called Connecting Hands of OC to donate my Purple mattress to a good home.
Rick Fowler truly went above and beyond helping may family buy new mattresses after a house fire ruined all of ours. He stayed after hours to help us, gave us a great deal, and was so helpful in getting each member of my family to pick the best mattress for them. If you are looking for a new mattress, go here and ask for Rick Fowler to help you out!
Thank you to Gregg, Rick and Roland for the Help you gave me in choosing the bed that fits my need. Thank you for your kindness to my daughter. God bless you all!
I walked in with a set idea of what I wanted, but once I laid down and tried a few mattresses out that all went out the door! Shane Davis was able to assess what mattress was best for my husband and I based on our aches and pains/ and my husbands sleep apnea. We found the perfect mattress that we both loved! And don't even get me started on the latex pillows they give you with a fresh pillow case, those are just heavenly!! I had to buy two!! I could not be more happy with Shane Davis and his amazing customer service and extensive knowledge, and just overall friendly demeanor. Shane is you guy!!
Custom comfort has the best customer service that I have found in this mattress business! I think the mattresses are excellent as well, but it is the customer service here that stands out from all the rest! They actually do what they tell you they will do, on time, and with great, professional demeanor. I worked with several gentlemen in person and on the phone to get the right mattress and even to have it adjusted to my comfort needs, and they were helpful, responsive, and always polite.
Absolutely loved my experience here at Custom Comfort Mattress. I ended up buying a few mattresses and they are great. I love them and my guests love them! Rick Fowler is the guy to ask for, he explained everything, showed me how they worked and even explained the benefits of getting a double-sided mattress so it lasts even longer. On top of that, he created this really cool instruction sheet to put under the mattress to tell me when and how I should turn it for it to last longer. I can't even keep a succulent alive, so this instruction sheet will save my mattress. Thank you Custom Comfort and Thank you Rick Fowler!
They give you a half hour delivery promise that cannot be relied upon. I was on a tight schedule and after waiting an hour called and cancelled the delivery.
After a lot of online searching and testing mattresses, and almost buying an online companies site unseen I decided to get some advice at Custom Comfort. I went in thinking I might test some mattresses and leave. The staff was more than helpful and before pretending to know exactly what I needed asked lots of questions about my needs my budget my problems and then educated me about all the different materials in the industry, even taking the time to physically show me the inside build of different mattresses and why so many new companies go with certain builds. I learned so much about the mattress industry and how the materials work before even trying mattresses. I was impressed by the customer service. Then with what I wanted in mind they let me try about five different mattresses. I have many unique needs with my body health wise and I really liked how the staff listened to my feedback and didn't act like they knew more than me. Even though I went in planning to buy online I bought a mattress here! I was very impressed that the mattresses are handmade, and they can alter them after a few weeks sleeping on the mattress so you really are getting exactly what you need after you try it. I don't think any competitor can beat the pick it, try it, change it, love it process. I'm definitely going to tell everyone I know about this. Thank you!!
On January 4, my husband and I arrived at Custom Comfort Mattress - Brea to see about ordering a mattress. Our salesman, Roland was amazing. He took note of all of our mattress needs and showed us the perfect one! The showroom was extremely clean, neat, and had plenty of samples to choose from. Roland was able to get us set up with an adjustable bed with all the bells and whistles for a price that beat all others. Roland and all the other staff were polite, knowledgeable, and happy to help! We received our mattress, (delivered to our home in Joshua Tree) within a decent time by two delivery guys, Caesar and Kevin, that were great. They had our new bed set up and the old one removed in no time. We would recommend them to anyone looking for a new mattress!!!
The best experience, ever, in purchasing a mattress. It's not something you buy frequently, so I was little unsure of what I wanted. The staff warmly greeted me and explained different options within my price range. I won't go anywhere else to purchase a mattress. Friendly and knowledgeable staff, competitive pricing and just an overall GREAT experience!! Thank you!!
We bought a mattress many years ago from Comfort Customer Mattress and when we started to not sleep well, we went back in February 2017 to purchase another mattress. We like firm mattress and selected one that the salesman said was closest to our previous mattress. We spent almost $2,000.00 on the new mattress (we kept our original custom comfort box spring). At first it seemed firm but okay, however we wanted to give it some time so we waited almost 6 months and in that time never really got a decent nights sleep. We knew they have a guarantee for 365 days, so in October 2017, we went to the store to see what they could, thinking they could make our mattress more comfortable at no cost. We were told that the mattress we purchased "was like sleeping on the floor" (but of course,they had no problem taking our money for it in February). They suggested a topper for the mattress at a cost of more $300.00. We did not want to pay even more money, so then we were told they'd order a form topper to try. We received a phone message a few weeks later that it was in, however we were busy and forgot about it and never did get a follow-up reminder. We went out and bought our own 3" cooling gel topper (for $120.00) helped immediately. We are very disappointed in Custom Comfort and in hindsight feel we should have gone elsewhere to purchase a new mattress for a lot less money.
After having the sleep number for 3 years my husband and I decided to upgrade from a queen to a king. We have wanted to get a mattress from Custom Comfort Mattress since we met Roland at the taste of Brea. My husband met me at Custom Comfort Mattress on a week night and were greeted by Roland. He told us to just check out the mattresses and lay down and take our time. It felt great to not feel pressure to rush or buy immediately. After laying down on the inspire mattress we knew it was it! We told Roland our delivery date wasn't needed for another month and he said that it was fine. He definitely took care of our needs and was extremely helpful. He was talking to us about the company and informed us that it is a family business. I was even more pleased to know that an owner is not only passionate about his business, but also goes above and beyond to make his customers happy. I would highly recommend Custom Comfort Mattress to our friends! It's an amazing mattress, great customer service, and affordable. Another plus is that if you're not comfortable they will adjust it until it's perfect for you!
Roland took great care of us. We purchased our first frame, pillow top and mattress 10 years ago. The pillow top which last 7-10 years (ours lasted 10) was replaced. Roland takes care of returning customers which is not common today. Thank you!! His team and drivers are excellent at customer service and courtesy too.
Straightforward no nonsense AND a great deal. I got great information from John K the first day we looked for a twin xl for my big boney son. I shopped around online and at big box stores but could not couldn't find the quality custom comfort. When it came time to order, Shivami was there to guide us through the process and offer us value added delivery. In my estimation we are getting a quality mattress that elsewhere would probably be double the price. That's just good business.
We have always bought our mattresses from Custom Comfort because of the quality and customer service. It was time for a new mattress topper and we hit a bit of a bump with the purchase. Roland straightened things out right away and we continue to be extremely happy with this store.
Wonderful products and the absolute best customer service!! I've had my mattress for 12 years and it's still amazing. Their pillows are the best pillows money can buy. Roland was so friendly and helpful. Can't recommend them enough!!
Worked with Rick Fowler, great to work with , knowledgeable about all products, easy to work with and we LOVE our bed. Worth the price.
This is my 3rd mattress from Custom Comfort and again the customer service experience exactly the way it should be, and their product and warranty is what keeps me coming back. Thank you to all the staff in the Brea store for all the help and advice!
Mattress buying as it should be! Highly recommend Having made a very bad decision a few years ago (gave in to pressure from the sales person at a well known chain). Since then I have been living with restless nights and daily morning body aches that come from attempting sleep on a substandard mattress. I really didn't want to face the overwhelming mattress hunt experience again Enter Gary Fowler and the custom comfort team in Brea. He listened to my concerns- then honed in on mattresses within my specified budget that addressed my concerns. He left me alone to test the mattresses rather than hovering and trying to close the deal. And there was none of the " I can only offer this deal if you buy in the next 5 minutes " nonsense. I left for the night with my options in writing. Returned the following day. They not only made the sale honoring their prices from the day before - they arranged next day delivery to accommodate my needs And let me tell you about their delivery team, Carlos and Alex. Arrived exactly on time. They wrapped my old mattress and box springs for donation. Disassembled the frame and headboard and hauled all to the garage. They helped me tighten the bolts on the bed in the guest room where my second mattress was to go. Carlos actually helped vacuum under the bed and helped get the mattress protector in place. I declined his offer to put sheets on! All this with a cheerful attitude, great care to my home and at the tail end of a long delivery day. You owe it to yourself (and your back) to check out these high quality made locally in Orange County mattresses. Christine
Custom Comfort is absolutely the worst experience I have ever encountered while purchasing a mattress. The customer service was terrible, I asked for an extra firm mattress and received a firm. The delivery experience was terrible. They had to come back 3 times because the items I ordered with the mattress, cover, sheets, pillows, pillow covers did not arrive with the mattress or were incorrect. When I called to report the situation, I was told my salesperson was "new" and had told me wrong information, had sold me incorrect firmness and pillows, and wrong size pillow covers, and sheets. After paying cash, over $2600, I was told by a salesperson that I would have to pay to correct the pillows situation because they would have to throw out the ones i would return??!! Also the pillow covers arrived as standard and I had bought King pillows. Again a salesperson said they had changed what I ordered purposely because other customers had complained the King covers were too big. I never received a call regarding this change to my order. Most importantly, the mattress is substandard. I have only had it 2 months. I bought it because I have a severe back condition, and needed good support. It is already breaking down, is not firm enough since I was not sold the incorrect firmness, and slopes downward at the head of the bed and foot of the bed, so is poorly made. The pillows are horribly lumpy and uncomfortable, so I cannot use them or return them. The sheets that cost me $200 and have only used once, are hot to sleep on, don't fit the bed correctly because of the sloping, and wrinkle horribly. The mattress is so uncomfortable and poorly made. After calling the store several times, I was told I would receive a call from a manager. I have yet to receive that call.
I'm in the market to purchase a mattress for my growing daughter! We stopped by custom comfort because I have two other mattress in our house that my other girls love from this company! I love the old fashion way of doing things especially quality of service and workmanship. These mattresses are made well! The salesperson was very informative and not pushy . Looks like I will be getting another mattress from them soon! I have a sleep number bed myself and have only had it five years and the mattress has a huge dip in the bed on the side I sleep on ....hmmm I'm only 108 lbs. it looks weird when my bed is made. Time to get a new mattress that will last . My girls have had their mattresses from cc for about 8 years and they look brand new.! I decided to try and sleep on one of their beds last night! I had a good nights sleep! Very comfortable ! So impressed because the mattress I or purchased from them was the least expensive in the store. Look forward to doing business with you soon!
I was in the market for a pillow topper for my bed and called Custom Comfort to see if the could help me. They not only were able to make a CUSTOM topper for me and stay within my budget, but they did it in ONE DAY! I got great customer service from Maureen Kelly, and I can't wait to get my new topper and start having a good night's sleep again!
So happy with new mattress purchased from Custom Comfort Brea from Michelle & Mauricio. Both were so friendly, kind and KNOWLEDGEABLE! They even stayed late to assist us! The mattress is made top of the line and for the first time in many months, I slept through the night without waking up. Although the price is more than I originally wanted to pay, it's worth it, just like a mercedes. I also purchased a headboard which I am thrilled about- its exactly what I wanted. The dynamic delivery duo, Carlos & Guillermo were prompt (right on time), friendly, and an absolute pleasure. I will be a customer for life! Best investment ever.
I must share with all who shop for a new mattresses. You get what you pay for! Absolutely best choice after shopping/researching for quite awhile! I got the Natural Latex and sooooo pleased! Shopping experience at the Brea Store was most pleasant.
High praise for Custom Comfort! My wife and I were looking for a new bed after trying some of the other brands in the market. She happened to be in Brea at Z-Pizza one day and saw the Custom Comfort store. I decided to look into it because the last bed we purchased seemed to be right for both of us initially however, gradually as time went by it became too soft for me. So I wanted to determine what it would be like to have a bed more customized to fit our individual needs. I prefer the bed to be more firm and with her neck and shoulder issues, more support was key for her needs. We worked with Jim, the store manager, to find the right fit for both of us. Between Jim and his staff, you will not find a more capable and knowledgeable team. They know their product very well since it they are the manufacturer of their beds. Additionally, as my wife and I made the final decisions to ensure both of our needs would be met from this custom comfort mattress, it was great to see the cohesiveness and seamless support that was received from the staff. They all seemed to be aware of our order, and could work with us at all levels of our buying decision. We received "custom support" to ensure that the end product would fit our needs perfectly. Months later, we are still enjoying our Custom Comfort bed. My wife no longer wakes up feeling achy and tired, and she recently received good feedback from her chiropractor. We have been very pleased with our purchase, the quality of the bed and would recommend a Custom Comfort mattress for anyone who is looking for the best night's sleep.
Just bought our mattress from Rick Fowler. He was amazing. We are moving up to an adult bed from a waterbed of 20+ years. He helped us find the perfect bed. Thank you Rick for helping us find the perfect bed.
This was an amazing experience from start to finish. We looked at a couple other mattress stores prior to coming to Custom Comfort mattress and it was a night and day experience. From the minute you walk in the door, they give you your own pillow with a new washed pillow case so that you don't have to lie on the same pillows that everyone else has been laying on for months. From there, a super knowledgable salesman asks you questions and takes you through the difference options. They don't work on commission, so you don't feel like they are just playing the "salesman" role, but you can tell they really care and want to provide you with the best quality product with the best customer service. And that is exactly what we got! We have already recommended Custom Comfort to multiple people and can't wait to continue to get the word out!
I cannot say enough GREAT things about Custom Comfort Mattresses in Brea! To start, the STAFF ARE STELLAR, and the mattresses are, by the way, MADE LOCALLY! Michelle (Assistant Manager) was the best sales lady ever! The manager was great, too! Even the delivery drivers/installers were super friendly & accomodating. More importantly, after having bought a bed there, I can honestly say that I HAVEN'T SLEPT THIS GOOD IN YEARS, and so many of my ACHES AND PAINS MAGICALLY DISAPPEARED. Forever a fan!
Had a great experience today at Custom Comfort in Brea. Rick took great care of us and he knows his stuff. We learned that construction isn't the only criteria, but materials make a big difference depending on the individual and their needs. Will purchase my next mattress from Rick.
I was looking for a just an ordinary box spring. I didn't need anything fancy. They were able to find something within my budget and even delivered it to me at their convenience. Service is helpful.
I love the mattress I bought from Custom Comfort. I bought a mattress about 9 years ago from a cheaper place. I tried Custom Comfort then and decided it was just too expensive for me. I loved what I saw, but didn't have that kind of money. Fast forward 9 years and I needed a new mattress. I hated the other mattress I bought within a month of buying it. I remembered how much I loved these mattresses and tried them out again. I believe the sales person I bought from was Rick (I might be wrong. I'm horrible with names). He wasn't very pushy and very informative. He was helpful and even tried to get us a cheaper deal if that was what we needed. We ended up not taking a deal and buying what we wanted. It's been a couple of months now and I am extremely happy with my bed. I wish the mattresses were cheaper, but I'm told they last a long time. I also like that they are all locally made.
First knew of custom comfort mattress from Maureen, who did a wonderful presentation about their products. The timing couldn't have been better as I recently told my husband we needed a new bed. Walked in the Brea store this past Sat & didn't leave without buying a new mattress & few pillows. Everyone at the store was wonderful. Michelle helped us & she was amazing! The products were top quality & great. My husband & I left very happy!
Have had our new mattress for about 6 months and love it! I especially love that we were able to get one made without flame retardants! We also got the pillows, and even though we love our mattress, the pillows are by far my favorite part! I sleep like a baby. My husband just saw that there is a new location at Bella Terra in Huntington Beach and stopped in and got us sheets for our bed (our other ones that we got from the swap meet were riding up on the sides nightly and didn't fit well at all). We were happy to see that Roland, who was our sales rep at the Brea location, is also at the Huntington Beach location. He recognized my husband and he is awesome! I can go on and on about Roland and Custom Comfort, but basically, go get a good mattress from these guys......you won't regret it and your neck and back will thank you for it. You can't put a price on a good nights sleep! We are now customers for life and even had a custom mattress made for our new babies crib!