Good Quality Stuff...
GurpeetGood Quality Stuff. Loved it!
Great service
MargaretReturning customer as service was great on previous occasion. I was served by Matthew this time who knew his products and was very helpful in assisting me to make a difficult decision easy.
Super comfort
CathMade purchase in store... Staff very helpful... Service excellent ....delivered on the day I wanted ...advice on bed and after sales very helpful
THE BEST!!
DebstarJust had to write & say I received not only the best products...(thrilled with my beds & mattresses) but.... I received the best service ever from Ivan, Kathy & the entire team at Snooze Penrith (including delivery driver Brian.) Truly, in this day & age when there is virtually no customer service whatsoever, it's sooooooooo rewarding to find a company with a Manager & staff that are there for you. Snooze at Penrith have put my faith back into the phrase 'personalized attention'. THANK YOU Ivan, Kathy & ALL the team.....you guys are AMAZING....& THE best!!!
Happy customers
MalcolmExcellent customer service and timely delivery of beautiful beds. The gentleman who served us was very knowledgeable about his products and was able to effectively address what we needed in our two beds. Lovely delivery guys that quickly assembled our Venus beds. Two very happy teenagers.
Very happy
AnnwtteWhen selecting a suitable bed for my needs I was served by Marita who impressed me. She had a welcoming smile, listened patiently to me and to my companions. Shopping, which includes making decisions is an ordeal for the aged, but Marita made this event very pleasant.
Great customer service
Megan taylorCustomer service provided at Snooze Warrawong was excellent. Very knowledgeable. I will definitively be a returning costumer. Five out of five.
Absolutely love our new Sealy
EddieGreat in store service answered all our questions , very knowledgeable staff, ordered bed and delivered with the timeframe , delevery staff also excellent. Very satisfied would highly recommend
Restored my faith in the retail experience
KerryProfessional friendly staff. Excellent system for narrowing down options of mattresses I could choose. Delivery went smoothly staff rang day before and 5 mins before arrival.
Most uncomfortable bed I’ve ever had.
RebeccaMy fiancé and I asked for a on the firmer side mattress. The sales assistant asked us to lye down on this special mattress, we were asked questions and then the sales assistant suggested the most expensive bed. We said it was out of our budget so she recommended a bed that was on sale. We lyed down and the sales lady said that it may be to firm for me but it will soften a bit. When my fiancée and i lay in bed, we actually sink in the bed and we now have back pain. So much for a firm mattress. We paid $1800 for this mattress, I wish we never bought it. It is so uncomfortable. I feel the sales assistant just wanted to make a sale, I feel like the bed test we did was rubbish.
Perfectly matched
ChrisGreat customer knowledge, easy to talk to, not pressured into spending big dollars straight away. Over all great experience, will recommend.
Excellent service
ChezelFrom entering into snooze on Saturday to receiving our goods yesterday, service was awesome. Friendly helpful and 5 star service from all staff members.
Better then expected love it
NikkiBrad was the sales man and did a terrific job they custom built to want I wanted and it is perfect
Great Customer Service!
FelicityMatthew was friendly and helpful, with excellent product knowledge. He patiently took us through the range of possibilities, and made buying our new mattress a positive experience.
Barry at Snooze Alexandra is amazing!
Syl JShopping for a new mattress can often be daunting. But Barry at Snooze Alexandria was informative, kind and funny - making the experience simple and easy! With the profiling system I learned that I had been sleeping on the wrong kind of mattress for some time and walked away with a perfect match to my sleeping habits and body type. I can’t wait to enjoy my new bed and I appreciate the effort Barry went to to help me consider and choose my options so clearly!
Horrible customer service, disrespectful Shop Manager and Sale representative
K and LWe have recently purchased a bedroom suite and a Grand Madison mattress from Snooze, Mile End, Adelaide S.A. We had experienced something not right about the matress after a couple of nights, We had then contacted the manager of the shop mentioned. We had received unprofessional and quite rude gesture, he said he could do nothing and to contact customer sevice, so we had contacted customer service, with us doing all the work and being told to take photos and to do all there work before they would even get someone out which we felt as if we were being treated as if we did something wrong when all we want is good service and better treatment which at times we received an uncare attitude, however we had tried our best and sucessful in contact with Madison Manufacturer, the inspector came, took the matress to inspect, did not accept the defect even though it was visible. We tried to politely contact the shop sales person hoping of better assistant, the answer was, IT WAS NOT THEIR FAULT THAT WE CHANGED OUR MIND ABOUT THE MATTRESS, was the answer of sale representative of our items, it was so shockingly disrespectfully and an uneducated comment that we had ever heard of. This could be an issue for consumer affair to probably look into it. How unprofessional of snooze to treat the customer who has paid lots of money to the business and getting such a misconduct of service. We are so sadly disappointed.
Excellent customer service!!!!
Joe shamirVahdna kindly assisted us today with purchasing our beds and mattresses. She is a pure example of exemplary customer service and I’m really appreciative of her assistance today, thank you
Great customer service
JaimeGreeted as soon as I walked in the store. Matthew was super helpful and knowledgeable and made my shopping experience easy and pleasurable. I would highly recommend shopping in this store.
Trustworthy and great customer service.
priyaI bought the product with great offer and delivery was quick.. I found the best product at snooze after shopping around for 1 month at various stores .. we were so lucky we got the best one with best deal. Thanks Amith and Rahul for great service ..
Customer service
SharmMy experience inside snooze was incredible. Amnie could not have been more helpful and professional, assisting me in my purchase and nothing was too much She definitely needs to be rewarded , Snooze is lucky to have such a lovely helpful young lady representing their company
Product/Service Review
AnneService from staff including delivery guys was excellent. Couple of issues with one piece of furniture but all has been resolved.
Store and delivery
ShirlBought three beds from the Waurn Ponds store, service was exemplary. Had just been to another bedding store prior to Snooze where the staff were less than helpful. Decided not to buy there as a result of the lack of service and total disinterest. The two men who delivered the beds to my home were also very helpful, rang prior to delivery and set up beds on arrival. Highly recommend the store.
Helpful and professional
FranciaVery helpful and friendly on the phone. Delivery was early and the boys very careful with my purchase. Very happy.
Retail Superstar at Fountain Gate store!
LivExcellent customer service at the Fountain Gate store! Highly recommend their staff member called Nathan! He was amazing! Very informative, friendly, patient with the kids and just a generally nice bloke! He remembered us when we returned which was lovely. Couldn’t fault a single thing about his service at all! A true retail superstar!
Love our new bed and mattress
WendyExtremely happy with the service we received from Judy at Snooze. Would highly recommend them. Love our new bed and mattress.
Excellent advice and service
KittyStaff Maya was exceptional with her service, including advice on the most suitable bed for our needs and arranging delivery of the new bed and disposal of our old bed. She had made the difficult choice so easy. She managed to help us decide and finalise the purchase within 1/2 hour. Prior to that, we had spent days visiting several bed stores, including another Snooze, without a decision.
Awesome service!
MarnieManu was such a lovely salesman. Friendly, knowledgeable and personable. Warehouse staff on the phone were lovely and the delivery men so friendly!!
Barry is the king of customer service
BridieSnooze Alexandria NSW. Very impressed with Barry’s knowledge and was pleased with his sales technique. We felt very well looked after, and want to thank Barry for his guidance through the range and options.
Great Customer Service & Expertise
NikkiI recently bought a Sealy QS (Tribute) Mattress from Snooze in Cockburn WA. From the moment I walked into the store I was greeted with a friendly smile. The staff weren't pushy, just helpful and very knowledgeable. Shane was great and went out of her way to help me, giving me an awesome discount on the mattress. The particular mattress I wanted to test wasn't in stock so they got one in very quickly for me. Shane also organised to get the mattress delivered the next day (after testing it), at a time convenient to me. That is service! When the delivery guys arrived, they were friendly and even wiped their feet at the door before coming in! (I didn't even ask them too!) The guys checked my existing base to make sure it was ok for the new mattress to be on. All in all, a very good experience with Snooze Cockburn. (And the mattress is perfect too!) Thank you Team Snooze Cockburn! I would definitely recommend you to family and friends. :) Nikki S Seville Grove WA
Snooze Launceston - thank you Sofia!
AmandaA big thank you to Sofia at Snooze Launceston. We visited the store looking for two new beds for our daughters. Sofia was wonderful with my girls and let them test numerous mattresses until they found the one that suited them best. The girls’ beds were delivered, constructed and our girls love them. Thanks again Sofia!
Fantastic Customer Service
CharlieSofie was very professional, helpful, efficient and patient when I was in the store to choose a bed and bedside tables to purchase. She was able to answer all of my questions and seemed to have very good product knowledge. Overall this was a very pleasant shopping experience. The range of products was very good and I am more than satisfied with the products that I purchased. The guys who delivered and assembled my bed were very polite and did an excellent job.
Just Awesome!
AbbasI’m a repeat customer and always enjoy coming back to Snooze - Alexandria. All our bedding, pillows and mattresses are purchased here. Amazing service Great customer satisfaction Options are fantastic Always put a smile on our faces Highly recommended Led by an amazing & highly experienced Store Manager M ;)
The most comfortable bed I’ve ever had
JohnI purchased the bed in store, the staff and service was great, I would highly recommend them to anyone looking for a new bed
No more restless nights
AndoI purchased my new bed in-store. I always prefer to speak with an expert and see first hand the product that I am buying. This is particularly important when making such a significant investment in a quality bed. My wife and I were very impressed with the sales staff. We sought advice from two sales people in store. We were keen to seek opinion from more than one sales person. We were impressed with the friendly and professional service. It was interesting that we arrived shortly before closing time and yet we were never rushed and the store remained open after the official closing time. We did not realise this until we had left the store. The store had a welcoming atmosphere and we could see the care taken to present the products within the store. The staff were obviously well trained and they seemed to be quite passionate about their work. We were also very impressed with the delivery process. Our bed was delivered on time and the team from Logan kept in contact with us and assembled the bed in difficult circumstances with a smile. I will recommend Snooze Townsville to my friends and I will shop there again.
Amazing service by outstanding team at Capalaba Snooze
JuliaGreat customer service during in store sale & outstanding after-sale support. Huge thank you to Russell and his team for timely addressing our concerns and providing best possible solution. We will be back to support the business that goes out of their way for their customers.
great service
Allan Lwe felt the staff are very well trained and offer very good service and very good product knowledge
The staff at the store...
Fraderick PThe staff at the store were outstanding Kerry helped us select the perfect bed We cannot believe the end result The mattress is wonderful Perfect fit
Having chosen firmness...
Maureen BHaving chosen firmness for two people is excellent
we had a great experience...
Louize Gwe had a great experience purchasing our new king size bed. Jason was really approachable and informative about all the mattresses.
comfortable
Luke FVery comfortable.
I was Thinking of buying a mattress...
Benjamin LI was Thinking of buying a mattress online but being uncertain about if it would be good and the back and forth I headed into snooze to see if there was something for me and this was awesome! It is so comfortable straight from when it was delivered. I sleep on my front, side and back
We brought a firm mattress
Julie SWe brought a firm mattress, it is fabulous!
My husband and I bought this mattress recently
Melanie WMy husband and I bought this mattress recently. The service in the store was fantastic, the service person was excellent and was very knowledgeable. After trying many different mattresses, and selecting one that suited both my husband and I, it was extremely comfortable in the store. The one that got delivered was the same one, howeverRead more about review stating Feels different to the one in the store it didn't feel as comfortable as the one in the store or as supportive. We thought it just needed some time to get use to, but it still doesn't feel like the one in the store. It is still a good mattress and we like it, it just doesn't give that "Ahhhhh" feeling we got in the store.
It's early days - 2nd week
Anthony MIt's early days - 2nd week. Getting used to the more firmer mattress however it's great not to feel my partner moving about during the night.
My husband and I went in worried
Krisel RMy husband and I went in worried how hard it would be to decide and agree on something. The selection process was ridiculously easy and our consultant was so helpful and knowledgeable! We also had our very active toddler with us and the whole process couldn't have been easier. Better yet, our mattress arrived a week earlier than expected and sleepRead more about review stating Just Perfect!ing has never been better since it arrived!