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Snooze Mattress Reviews

Snooze mattress stores are found in Queensland, NSW, and Victoria. They have over 80 separate franchises to choose from and also deliver across Australia. They sell a variety of mattress brands, such as global brands Sealy and Tempur®, and exclusive models from SleepTailor® and Slumberland. Their prices are oftentimes much higher than similar products found direct from newer online brands.

Mattress Scores

Overall Score: 8.3/10

Customer Satisfaction: 8.4/10

Price Value: 8.3/10

No Back Pain: 8.6/10

Price: $249-$10899

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Snooze's Specifics

Snooze is one of the most successful mattress retailers in Australia with countless offerings from both Australian made mattresses and global name-brands.

They have a wider selection than many other local retailers, which is enticing to many customers. However, with more selection can come more headaches at finding the right match, which is why they have a mattress profiler machine that is used to facilitate sales and narrow down the list of choices.

However, with the selection and traditional retail model comes a hidden truth:

Their prices are usually much higher than newer online mattress brands.

This is because Snooze must mark-up the mattresses to make a profit and so do the mattress brands that they sell. This means that the materials are oftentimes marked up over and over again before you buy them.

So what is Snooze really selling?

You are buying a more personal customer service experience.

While some value the personal experience of a store, many customers are starting to turn to newer online brands that have streamlined the mattress business model to pass on more value to you.

Read on to learn more about the selection at Snooze...or browse our top rated Australian mattresses.

Mattress Brands

Snooze has a variety of mattress name-brand options to choose from. They also offer discount options like those from Slumberland. We'll go through the options in depth so that you can understand what customers say about each.

So here are the options...

#1 Tempur®

Tempur® is a famous global brand that popularised memory foam as a mattress material. They still focus heavily on their proprietary blend of memory foam in their mattresses, but also have options with pocketed coils to supplement support. Tempur mattresses get high marks from customers, but they are very expensive for the materials used. This has driven many customers to more affordable online mattress brands that also feature memory foam.

The pros: High-end mattresses with high grade memory foams features. Good comfort scores from customers.

The cons: Some complaints about firmness and high prices.

Price Range: $2999-$10899

#2 Technogel

Technogel features recent mattress material innovations in polymers. Each mattress features a layer of cooling gel on the surface for added cooling and pressure point relief. These mattresses are quite expensive, however. Those that prefer a firmer mattress may also wish for something different.

The pros: High-end mattresses with innovative cooling gel and pressure point relief.

The cons: The prices are higher and some wished for more support.

Price Range: $3599-$7839

#3 SleepTailor®

SleepTailor® is an Australian made mattress brand that features mid-grade memory foam, gel infused latex, and pocketed coil support systems. Their mattresses come in multiple firmness options and they get good reviews from customers overall. However, there were some that had issues with longevity.

The pros: Mid-grade hybrid mattresses with desirable materials. Australian made.

The cons: Higher prices than similar online alternatives. Some reports of longevity issues.

Price Range: $2199-$9599

#4 Sealy

Sealy is a global name-brand mattress company based in the United States. Their primary differentiator is that they focus most on posture and spinal support. Their popular Posturepedic line oftentimes features zoned support so that the spine is properly cradled. These mattresses get good initial reviews from sleepers, but there are some that had problems with durability and sagging.

The pros: High end global brand focused on posture and ergonomic support. Australian made mattresses.

The cons: Prices are quite high for the materials used. There are some reports of sagging.

Price Range: $399-$9999

#5 Slumberland

Slumberland is a budget friendly mattress brand with mattresses featuring pocketed coils, zoned support, and comfort foams. They come with a selection of firmness options to choose from and are popular among growing families. There were some sleepers that reported durability issues, however.

The pros: Budget friendly options with multiple firmness options and competitive materials.

The cons: Some sagging and durability problems reported.

Price Range: $249-$2649

#6 Madison

Madison is an exclusive brand to Snooze locations. They have mid grade to higher end pricepoints available and mattresses with multiple firmness options. The brand focuses on innerspring mattress varieties and pocket spring support systems. Customers report that these mattresses are often on sale and recommended by sales people. However, there were many reports of durability issues.

The pros: Good sales at certain times of the year. Many pocket spring mattress options.

The cons: Many problems with sagging reported by customers.

Price Range: $2299-$10049

Snooze Mattress Alternatives

Most people aren't aware, but right now is one of the best times ever to buy a new mattress. Over the past few years, there have been many new Australian brands that have come to market to sell direct to customers. This competition in the space means:

Lower prices for better products if you know where to look.

Buying a mattress online direct from the brand is one of the best ways to get high quality for less. These brands are well-funded, often owned and operated in Australia, and usually have extra incentives like free delivery and aggressive discounts to raise awareness about their offering. If you are willing to take a few minutes to read about online mattress options, it can save you $1000s of dollars versus a retailer.

If you are ready to learn more about which online brands are better and more affordable, read our reviews for our Top Rated Australian Mattresses.

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Browse Snooze Customer Reviews

Yesterday, after having visited a few other bed shops...

Yesterday, after having visited a few other bed shops and not having had much luck with finding a mattress or bed I liked for my son, I stopped in at the Snooze Crossroads store (Casula, NSW). I was greeted by a friendly salesperson as soon as I entered. Rahul was fantastic at answering my questions about the different kinds of mattress's and what to look for when choosing a mattress. Rahul helped me select a fantastic mattress and bunkbed for my son and was also able to show me some different mattress choices for my husband and I. He worked out a fantastic price and also recommended some different pillow choices to help with my sore neck. I needed to think before making my decision and Rahul was not pushy in the least and was more than happy for me to take a day to think it over. I returned to Snooze today and thanks to Rahul, I got everything I needed for my son's new bedroom setup and our new mattress. I would strongly recommend going to see Rahul and the team at the Snooze Crossroads store for all your bedroom needs. Thanks for making my shopping experience simple and enjoyable.

Good Quality Stuff...

Good Quality Stuff. Loved it!

Great service

Returning customer as service was great on previous occasion. I was served by Matthew this time who knew his products and was very helpful in assisting me to make a difficult decision easy.

Super comfort

Made purchase in store... Staff very helpful... Service excellent ....delivered on the day I wanted ...advice on bed and after sales very helpful


Just had to write & say I received not only the best products...(thrilled with my beds & mattresses) but.... I received the best service ever from Ivan, Kathy & the entire team at Snooze Penrith (including delivery driver Brian.) Truly, in this day & age when there is virtually no customer service whatsoever, it's sooooooooo rewarding to find a company with a Manager & staff that are there for you. Snooze at Penrith have put my faith back into the phrase 'personalized attention'. THANK YOU Ivan, Kathy & ALL the guys are AMAZING....& THE best!!!

Happy customers

Excellent customer service and timely delivery of beautiful beds. The gentleman who served us was very knowledgeable about his products and was able to effectively address what we needed in our two beds. Lovely delivery guys that quickly assembled our Venus beds. Two very happy teenagers.

Very happy

When selecting a suitable bed for my needs I was served by Marita who impressed me. She had a welcoming smile, listened patiently to me and to my companions. Shopping, which includes making decisions is an ordeal for the aged, but Marita made this event very pleasant.

Great customer service

Customer service provided at Snooze Warrawong was excellent. Very knowledgeable. I will definitively be a returning costumer. Five out of five.

Absolutely love our new Sealy

Great in store service answered all our questions , very knowledgeable staff, ordered bed and delivered with the timeframe , delevery staff also excellent. Very satisfied would highly recommend

Restored my faith in the retail experience

Professional friendly staff. Excellent system for narrowing down options of mattresses I could choose. Delivery went smoothly staff rang day before and 5 mins before arrival.

Most uncomfortable bed I’ve ever had.

My fiancé and I asked for a on the firmer side mattress. The sales assistant asked us to lye down on this special mattress, we were asked questions and then the sales assistant suggested the most expensive bed. We said it was out of our budget so she recommended a bed that was on sale. We lyed down and the sales lady said that it may be to firm for me but it will soften a bit. When my fiancée and i lay in bed, we actually sink in the bed and we now have back pain. So much for a firm mattress. We paid $1800 for this mattress, I wish we never bought it. It is so uncomfortable. I feel the sales assistant just wanted to make a sale, I feel like the bed test we did was rubbish.

Perfectly matched

Great customer knowledge, easy to talk to, not pressured into spending big dollars straight away. Over all great experience, will recommend.

Excellent service

From entering into snooze on Saturday to receiving our goods yesterday, service was awesome. Friendly helpful and 5 star service from all staff members.

Better then expected love it

Brad was the sales man and did a terrific job they custom built to want I wanted and it is perfect

Great Customer Service!

Matthew was friendly and helpful, with excellent product knowledge. He patiently took us through the range of possibilities, and made buying our new mattress a positive experience.

Barry at Snooze Alexandra is amazing!

Shopping for a new mattress can often be daunting. But Barry at Snooze Alexandria was informative, kind and funny - making the experience simple and easy! With the profiling system I learned that I had been sleeping on the wrong kind of mattress for some time and walked away with a perfect match to my sleeping habits and body type. I can’t wait to enjoy my new bed and I appreciate the effort Barry went to to help me consider and choose my options so clearly!

Horrible customer service, disrespectful Shop Manager and Sale representative

We have recently purchased a bedroom suite and a Grand Madison mattress from Snooze, Mile End, Adelaide S.A. We had experienced something not right about the matress after a couple of nights, We had then contacted the manager of the shop mentioned. We had received unprofessional and quite rude gesture, he said he could do nothing and to contact customer sevice, so we had contacted customer service, with us doing all the work and being told to take photos and to do all there work before they would even get someone out which we felt as if we were being treated as if we did something wrong when all we want is good service and better treatment which at times we received an uncare attitude, however we had tried our best and sucessful in contact with Madison Manufacturer, the inspector came, took the matress to inspect, did not accept the defect even though it was visible. We tried to politely contact the shop sales person hoping of better assistant, the answer was, IT WAS NOT THEIR FAULT THAT WE CHANGED OUR MIND ABOUT THE MATTRESS, was the answer of sale representative of our items, it was so shockingly disrespectfully and an uneducated comment that we had ever heard of. This could be an issue for consumer affair to probably look into it. How unprofessional of snooze to treat the customer who has paid lots of money to the business and getting such a misconduct of service. We are so sadly disappointed.

Excellent customer service!!!!

Vahdna kindly assisted us today with purchasing our beds and mattresses. She is a pure example of exemplary customer service and I’m really appreciative of her assistance today, thank you

Great customer service

Greeted as soon as I walked in the store. Matthew was super helpful and knowledgeable and made my shopping experience easy and pleasurable. I would highly recommend shopping in this store.

Trustworthy and great customer service.

I bought the product with great offer and delivery was quick.. I found the best product at snooze after shopping around for 1 month at various stores .. we were so lucky we got the best one with best deal. Thanks Amith and Rahul for great service ..

Customer service

My experience inside snooze was incredible. Amnie could not have been more helpful and professional, assisting me in my purchase and nothing was too much She definitely needs to be rewarded , Snooze is lucky to have such a lovely helpful young lady representing their company

Product/Service Review

Service from staff including delivery guys was excellent. Couple of issues with one piece of furniture but all has been resolved.

Store and delivery

Bought three beds from the Waurn Ponds store, service was exemplary. Had just been to another bedding store prior to Snooze where the staff were less than helpful. Decided not to buy there as a result of the lack of service and total disinterest. The two men who delivered the beds to my home were also very helpful, rang prior to delivery and set up beds on arrival. Highly recommend the store.

Helpful and professional

Very helpful and friendly on the phone. Delivery was early and the boys very careful with my purchase. Very happy.

Retail Superstar at Fountain Gate store!

Excellent customer service at the Fountain Gate store! Highly recommend their staff member called Nathan! He was amazing! Very informative, friendly, patient with the kids and just a generally nice bloke! He remembered us when we returned which was lovely. Couldn’t fault a single thing about his service at all! A true retail superstar!

Love our new bed and mattress

Extremely happy with the service we received from Judy at Snooze. Would highly recommend them. Love our new bed and mattress.

Excellent advice and service

Staff Maya was exceptional with her service, including advice on the most suitable bed for our needs and arranging delivery of the new bed and disposal of our old bed. She had made the difficult choice so easy. She managed to help us decide and finalise the purchase within 1/2 hour. Prior to that, we had spent days visiting several bed stores, including another Snooze, without a decision.

Awesome service!

Manu was such a lovely salesman. Friendly, knowledgeable and personable. Warehouse staff on the phone were lovely and the delivery men so friendly!!

Barry is the king of customer service

Snooze Alexandria NSW. Very impressed with Barry’s knowledge and was pleased with his sales technique. We felt very well looked after, and want to thank Barry for his guidance through the range and options.

Great Customer Service & Expertise

I recently bought a Sealy QS (Tribute) Mattress from Snooze in Cockburn WA. From the moment I walked into the store I was greeted with a friendly smile. The staff weren't pushy, just helpful and very knowledgeable. Shane was great and went out of her way to help me, giving me an awesome discount on the mattress. The particular mattress I wanted to test wasn't in stock so they got one in very quickly for me. Shane also organised to get the mattress delivered the next day (after testing it), at a time convenient to me. That is service! When the delivery guys arrived, they were friendly and even wiped their feet at the door before coming in! (I didn't even ask them too!) The guys checked my existing base to make sure it was ok for the new mattress to be on. All in all, a very good experience with Snooze Cockburn. (And the mattress is perfect too!) Thank you Team Snooze Cockburn! I would definitely recommend you to family and friends. :) Nikki S Seville Grove WA

Snooze Launceston - thank you Sofia!

A big thank you to Sofia at Snooze Launceston. We visited the store looking for two new beds for our daughters. Sofia was wonderful with my girls and let them test numerous mattresses until they found the one that suited them best. The girls’ beds were delivered, constructed and our girls love them. Thanks again Sofia!

Fantastic Customer Service

Sofie was very professional, helpful, efficient and patient when I was in the store to choose a bed and bedside tables to purchase. She was able to answer all of my questions and seemed to have very good product knowledge. Overall this was a very pleasant shopping experience. The range of products was very good and I am more than satisfied with the products that I purchased. The guys who delivered and assembled my bed were very polite and did an excellent job.

Just Awesome!

I’m a repeat customer and always enjoy coming back to Snooze - Alexandria. All our bedding, pillows and mattresses are purchased here. Amazing service Great customer satisfaction Options are fantastic Always put a smile on our faces Highly recommended Led by an amazing & highly experienced Store Manager M ;)

The most comfortable bed I’ve ever had

I purchased the bed in store, the staff and service was great, I would highly recommend them to anyone looking for a new bed

No more restless nights

I purchased my new bed in-store. I always prefer to speak with an expert and see first hand the product that I am buying. This is particularly important when making such a significant investment in a quality bed. My wife and I were very impressed with the sales staff. We sought advice from two sales people in store. We were keen to seek opinion from more than one sales person. We were impressed with the friendly and professional service. It was interesting that we arrived shortly before closing time and yet we were never rushed and the store remained open after the official closing time. We did not realise this until we had left the store. The store had a welcoming atmosphere and we could see the care taken to present the products within the store. The staff were obviously well trained and they seemed to be quite passionate about their work. We were also very impressed with the delivery process. Our bed was delivered on time and the team from Logan kept in contact with us and assembled the bed in difficult circumstances with a smile. I will recommend Snooze Townsville to my friends and I will shop there again.

Amazing service by outstanding team at Capalaba Snooze

Great customer service during in store sale & outstanding after-sale support. Huge thank you to Russell and his team for timely addressing our concerns and providing best possible solution. We will be back to support the business that goes out of their way for their customers.

great service

we felt the staff are very well trained and offer very good service and very good product knowledge

The staff at the store...

The staff at the store were outstanding Kerry helped us select the perfect bed We cannot believe the end result The mattress is wonderful Perfect fit

Having chosen firmness...

Having chosen firmness for two people is excellent

we had a great experience...

we had a great experience purchasing our new king size bed. Jason was really approachable and informative about all the mattresses.


Very comfortable.

I was Thinking of buying a mattress...

I was Thinking of buying a mattress online but being uncertain about if it would be good and the back and forth I headed into snooze to see if there was something for me and this was awesome! It is so comfortable straight from when it was delivered. I sleep on my front, side and back

We brought a firm mattress

We brought a firm mattress, it is fabulous!

My husband and I bought this mattress recently

My husband and I bought this mattress recently. The service in the store was fantastic, the service person was excellent and was very knowledgeable. After trying many different mattresses, and selecting one that suited both my husband and I, it was extremely comfortable in the store. The one that got delivered was the same one, howeverRead more about review stating Feels different to the one in the store it didn't feel as comfortable as the one in the store or as supportive. We thought it just needed some time to get use to, but it still doesn't feel like the one in the store. It is still a good mattress and we like it, it just doesn't give that "Ahhhhh" feeling we got in the store.

It's early days - 2nd week

It's early days - 2nd week. Getting used to the more firmer mattress however it's great not to feel my partner moving about during the night.

My husband and I went in worried

My husband and I went in worried how hard it would be to decide and agree on something. The selection process was ridiculously easy and our consultant was so helpful and knowledgeable! We also had our very active toddler with us and the whole process couldn't have been easier. Better yet, our mattress arrived a week earlier than expected and sleepRead more about review stating Just Perfect!ing has never been better since it arrived!

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*All metrics regarding customer sentiment are based on aggregated public review content, including reviews that have been submitted to this site and elsewhere that have been evaluated by our data science team. While we strive to provide useful metrics for the benefit of shoppers, we cannot certify their accuracy at any given time due to potentially incomplete and inaccurate data sources.

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