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Sleeping Duck is an innovative mattress company that was founded in 2014 for the Australian market. Over the years, they have worked on improving their original designs and have launched their SD Mach II mattress, which includes firmness customisation options including a half-half option for couples. With happy reports from many customers, most Sleeping Duck reviewers have good things to say about their experiences overall.
Zenna makes a line of pure latex mattresses that are competitive in price for the materials used. While latex tends to be an expensive commodity because of the process to manufacture it, advocates note its environmental, health, durability, and comfort benefits over synthetic materials. Zenna has a tradition of quality and listening to their customers, which make this mattress a serious brand to consider.
Based on our aggregated reviews and our scoring method, we recommend Sleeping Duck in this match up!
See Our Full Review of Sleeping Duck
Sleeping Duck: 9.3/10
Sleeping Duck: 9.3/10
Sleeping Duck: 9.4/10
No Back Pain:
Sleeping Duck: 9.4/10
Sleeping Duck: $999-$1999
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We all want to get a sense of which mattresses are best rated by sleepers, but it is not always that clear when browsing online. These mattresses are rated very well by customers based on our analysis. Although you may not experience the same excitement after buying, this provides a solid foundation to look into this brand further. Read on!
Mattress support is one of the most important attributes for just about everyone. Even if you like a mattress that isn't super firm, a mattress that aligns the back and shoulders is really important. Most customers say that these mattresses do well with support.
Many reviewers describe edge support as a key attribute of the best mattresses. These mattresses are strong in the edge support category, which means there is comfortable resistance on the sides of the mattress giving more sleeping area.
Bowling Ball & Density Tests
Measuring mattress firmness with a bowling ball is a good approach and it does well measuring even support. These mattresses offer good evenness throughout the sleeping surface to help with better spine alignment.
It isn't simple to find a great product that will last a decade or more under constant use. Brands, by and large, go after profits first rather than building something that lasts forever. However, there are still pack leaders out there. These mattress, as an example, get good marks from customers on quality. Most folks will have them last between 7 - 12 years, though those who are of heavier builds may experience them faltering sooner.
Reading online reviews is a wonderful way to find out if a specific product will work for you. These mattreses are highly rated overall by customers, but there are some that didn't feel as positively. Review the mattress specifics below for information on if this mattress will work for you.
Support is extremely important to the overall feel of a mattress and whether it helps align the spine. These mattresses are good at supporting sleepers overall. That means that these mattresses will support you comfortably.
Most sleepers say they are happy with the edge support of these mattresses. This means that the sides of the mattress will be comfortable for most folks and the mattress will prop you up rather than sinking down.
Bowling Ball & Density Tests
It's popular to test support by resting a bowling ball on the top of your mattress. These mattresses provide a consistent density surface, which is is a good selling point of this brand.
Having a mattress that lasts is important to all of us, but some companies don't put the same attention on durability. These mattresses are above average when it comes to durability. Most customers are happy with their mattress after 5 years, but some who use their mattress more than average will find that it doesn't last as long.
I hate buying a bed - it’s confusing and expensive. With a 100 night sleep test, how could you go wrong with Sleeping Duck? This was one of my best decisions EVER. Love this bed :-)View More Reviews
Was a bit dubious about the support from a mattress in a box but couldn’t be happier
I was waking every morning with a sore back I’ve had issues with a long time. Although I still have some niggly hip pain I’m no longer waking in pain. We love this mattress, especially my partner. We went for a medium but thinking I could soften my side a little.
I am loving my new mattress. It has been easy to fall asleep without endless adjustments to find a comfy position.
Happy with our sleeping duck. Telling our friends about our cool new mattress.
Great mattress. Both of us are very happy with it.
Overall, very good.
Great customer service guys, a stand out from the rest, pretty much what we had expected and researched about Sleeping Duck. The side by side 2 king singles and bases are so far providing a very comfortable, spacious experience...Thank you Sleeping Duck team.
My daughter recommended Sleeping Duck . She had a Firm Duck - I tried it one night and thought it was a bit firm but liked it. I bought a Firm Duck and thought it was a bit too firm - I gave it a few months then Sleeping Duck contacted me and asked me how it was and I admitted I should have ordered Medium. They sent me Medium Firmness Layers and voila! bliss! Perfect. Best nights sleep every night! I can't wait to get into bed each night - thanks Sleeping Duck!!
I have Parkinson's and was having terrible trouble sleeping/resting on my old mattress since I got my Sleeping Duck I am sleeping 100% better and feeling rested after my sleeps. Thank you Sleeping Duck for helping my health & wellbeing!
Very happy with the purchase. The mattress is firm but comfortable. I used to move through the night and really interfere with my husband sleep. That stopped. If I move he no longer wakes up. Don’t even know if that happens. Wake up without any muscle pain. My Fitbit says I have a great sleep every night. Should have done this purchase many years ago. And I am not the only one. My husband feels really good since we have this mattress. It took us about 3 days to get use to this mattress. I would recommend to everybody. Five stars and not expensive for what it is. Well done sleeping Duck.
If I could I would never leave my bed, now that my mattress is so comfortable. My partner and I feel like we're sleeping on clouds and both get excited to jump into bed of an evening. I breathe a sigh of relief throughout my entire body each and every single night!
Our mattress was over 10 years old and my partner was complaining that he was uncomfortable.
Bed is great value. The bed base is a good height and quite stylish.
Wow! Just unravelling the mattress was an adventure and a thing of inspired wonder! My neighbour (who was helping me) and I couldn't believe that this HUGE mattress came out of that relatively small box.
I bought the single mattress for my 9yr old son, however while the mattress is undeniably comfortable, he does become quite hot.
You guys are amazing. SO impressed with the packaging. We videoed the mattress growing..... SO comfortable and no more bad back !!!! Thank you
We have a split mattress (firm and medium). It suits us down to the ground. It did take a little while to get used to how firm the mattress is - especially compared to our previous mattress. My number one reason for getting a new mattress was to get better support for my back. Sleeping duck provides this. I have no hesitation recommending them. Impressive customer service, great product - compelling price. What more could you ask for?
My partner has trouble finding a mattress that he's comfortable with - we've bought many mattresses in the past 15 years and we have only found one that we were able to keep and really needed to replace it - the Sleeping Duck was the 6th mattress purchase we made and fortunately it was comfortable for both of us. Being able to get a refund if not suitable was the reason we tried it, having been unsuccessful so many times in the past and at great expense.
What an improvement on our old mattress!! Our new mattress is very comfortable and I am no longer awoken by by husband's tossing/turning. The firm mattress was a bit too hard so Sleeping Duck cheerfully delivered medium layers which were easy to instal. I recommend this product.
Previously we had switched from an old mattress to a firm memory foam and after six months I had bad shoulder pain being a side sleeper. I read up about Sleeping Duck and hoped the reviews are true. It arrived and we weren't disappointed! My husband and I now have a great nights sleep. My shoulder pain has gone and my husband who is a tummy sleeper loves it to. I'm saving loads on chiro and physio and the medium firmness is perfect for us. Relieved we made the right decision and for a price that was similar to our previous foam mattress but the Sleeping Duck is a hundred times better!
I was recommended to buy a Sleeping Duck mattress from my friends who even had a sleeping duck mattress shipped to them overseas! No regrets wiht my mattress, the quality of my sleep is amazing, I can't believe it too me so long to get one!
We were previously sleeping on an expensive "brand name " mattress which cost us three times the cost of this sleeping duck . It was causing us to both wake in the morning stiff and sore. We did a huge amount of online research before deciding to trail the sleeping duck mattress .We did decide on the medium firmness mattress at first but decided to exchange for the firm foam inlay after some weeks . The swap over was completely painless and we are thrilled with the result. We couldn't recommend this product highly enough and the level of customer service received .Thank you for a great product
I have Sleeping Duck mattress just over 2 months. It is just a sleeping beauty! I often had so many sleepless night and lower back pain before but now I experience with my Sleeping Duck mattress I sleep well and the pain has gradually disappeared and I feel good to wake up every morning. Thank you to Sleeping Duck!
Extremely happy with the product and service , began with the firm and swapped to the soft due to shoulder soreness (pre-existing ) . Swapping was very prompt .Definitely our best mattress purchase and we have certainly had a few
Great mattress, we both love it
Fantastic purchase and no regrets. A great night’s sleep is now the new normal for us. 😁
I sleep very well. It went for the harder version, but added a topper.
The customer service was great- I changed the level of firmness and it was a good call. It's a great mattress. Only good things to say.
Mattress hunting was so confusing it seemed we better spend every penny saved plus max out the credit cards if good sleep was going to be even remotely an option. Once we discovered Sleeping Duck online everything changed. What we read made sense and all at a ridiculously reasonable price. It was worth the plunge even if it was all sales tactics. True to their word, just like a new pillow it took about a months to settle in. Each night seemed to get better until I forgot about the new mattress and could just get on with sleeping. I can say straight out that I will buy a new mattress much more regularly and won’t bother looking anywhere else. Beyond happy is an understatement.
As I read in other reviews, I was dubious about buying before trying and I’m well known by my friends and partner every time we go to a hotel or motel, which is about 20 times a year, for complaining to management that I need a mattress topper or some sort of complaint about my bed. None at all about sleeping duck. So beautiful to climb into at night! Don’t feel my partner moving, he can’t feel me moving and I’m like a washing machine in bed, always turning. On top of this the price was amazingly cheap for such great quality.
Initially went for the firm which we have had on other mattresses previously. But this was rock hard. After an email these guys made a few suggestions which made it slightly better.
The entire process with Sleeping Duck has been amazing. Their customer service is absolutely fantastic. The ordering process was easy. And the mattress is awesome, we are so comfortable now and have the best nights sleep. Extremely good value for money an added bonus!
My husband had a back injury requiring surgery and I was waking up with back pain each morning. We bought a firm Sleeping Duck which was brilliant for my back sleeping injured husband but for me as a side sleeper, my hips ached. I waited the 21 days and requested my side be changed to medium. My new foam arrived in 2 days to country NSW and we just unzipped the mattress, removed the firm layer and put my new medium layer in my side. They are 3 layers deep so no affect to the top of the mattress. So incredible! We also got to keep the firm layer just in case which is amazing quality. This $1,399 mattress replaced our 12mth old $3,500 mattress and we tell everyone about it! Thanks guys. You should be really proud of your product
Before purchasing one of these mattresses i did my due diligence and researched the company and read a lot of comments on product review its my go to site for any purchase, its generally pretty accurate and on this occasion spot on, not only do this company make a great product their customer service is second to none i'm 63 years old and dealt with a lot of companies in my lifetime making purchases and its so refreshing to deal with someone who cares about their customers, its the great work they do behind the purchase that ensures you have the best sleep possible,iv'e had this mattress for 3 months now and love it, i have no hesitation in recommending their product to you,but as always do your own research first.Cheers Ian
Firstly, the opportunity to test a mattress for 100 nights.... it doesn't get much better than that.
The Customer service with this company is unheard of. I wish all companies were like this. These guys don’t rest until your happy. The product is awesome. Everyone needs the duck!!
I did a lot of research before we bought our Sleeping Duck mattress and there were a lot of positive reviews. Based on that my husband and I went ahead and purchased both a king mattress as well as the bed base. It arrived well packaged but we needed to get the bed base assembled for us as it was a bit complicated to do it ourselves. Since the first time we lay on it our whole sleep experience changed for the better. What a mattress! Comfort beyond comfort. I could not recommend it highly enough.
The mattress is supremely comfortable and very enjoyable. Thoroughly delighted with it.
We purchased a Zenna mattress in January 2018 after much research and wanting a chemical free and safe option for ourselves and our kids. The first few weeks it felt a little firm (but still comfortable) and I was tossing up getting the topper to soften it. However, the bed softens in the first few months and after only one month we were we LOVING this bed. We have tried 4 different beds in the past 10 years and always the same problem, aching back, pins and needles and sore hips. Within a week all of that was gone and I wake up feeling my spine is aligned and rested. I would say I'm sleeping deeper as well as i don't wake up every time I turn over or because something hurts. Extremely happy, Jeff and Sally at Zenna were helpful and courteous every step of the way, we will be buying another one when our daughter is ready for her first single bed. Worth every penny. The 100 day return policy is also great for peace of mind. THANK YOU!View More Reviews
I've been on the hunt to replace our families inner spring mattresses for sometime but wasn’t able to find a suitable alternative. It was important to me to find a mattress made from natural materials that was free from inner springs, foam, synthetic materials and other potential toxins. I had decided that an all natural latex mattress fitted the criteria. After looking into latex mattresses I came across Zenna. The website was a little light on the specific information I was after. So I called Zenna and was reassured that the mattresses are 100% natural latex, is manufactured at a reputable factory in Belgium, is not fumigated on arrival to Australia, and no fire retardant chemicals or glues etc used in the production. I ordered a single mattress to ‘test out’. The delivery was quick, well packaged and easy to roll out. The profile was actually higher than I was expecting and fits nicely in my sons Ikea bed base. As to be expected with latex, it is on the heavy side. Although I haven’t slept on it, it feels really comfortable and I’ll be ordering an additional single and king size. I'm very happy with this purchase, the mattress is better than expected and the price is very reasonable.
I love my Zenna mattress. It’s the first mattress I’ve ever owned where I often say to my family “I LOVE my mattress!”
One year ago I decided it was probably time to retire my trusty 30-year-old basic inner spring mattress. This decision set me upon a search that lasted for nearly a year - until I found the Zenna.
To replace my old inner spring mattress, I first turned to a popular foam mattress-in-a box but I personally found it felt ‘plain’, I got a little hot in it and also my back began to get sore from it.
I then tried another brand of mattress-in-a-box. It was comfortable but I got even hotter in it due to its memory foam components.
I then tried an inner spring mattress from the shops being advised the springs would allow air circulation and stop heat build up. But alas, I sweated the most in this one due to the memory foam pillow top.
I truly wondered what on earth I was going to sleep on because most conventional medium/soft mattresses these days have memory foam comfort tops.
After extensive research I discovered that natural latex was a promising solution for hot sleepers.
I had slept on a synthetic latex mattress many years ago and remembered it being hot to sleep on. So I was hesitant to take the plunge but I had to try something.
Out of all the natural latex mattress options out there, Zenna was the only one that allowed a trial. So I felt confident to try and see if it would work for me.
I’m so glad I did because it solved my problem - hot sweaty nights are now a thing of the past. And it also feels great: the Zenna is springy and responsive - I describe it as my mattress loves me back. For me, the Zenna is a total winner. Even the free pillow that came with the mattress is great.
The only thing I was slightly concerned about was that the mattress is a bit thinner than other mattresses I’d tried. However, I have found that this doesn’t affect the comfort and I think it could actually be part of what allows the mattress to breathe so well - so I see it as a worthwhile compromise. Also, any thicker and it would become very heavy.
Thank you Zenna for making a great affordable product available to Australians.
I could not believe my luck when I came across Zenna mattresses, had been looking for an economical eco friendly mattress which I thought didn't exist until I found Zenna. We love our king size mattress, ordering and delivery was super easy and quick, as it is in two parts within the bamboo cover we can flip to have different levels of firmness. It is very comfortable and feels great knowing there are no nasty chemicals. Kids have had some incidents on it :) but we can just take off the cover and chuck it in the wash. We will be getting singles for the kids asap!
We have multiple Zenna mattresses in our house - so easy! Order, arrives so quickly, pull it out and let it come to life - such a great mattress. For us, the real draw card is the non toxic nature of it - no mites, no mould, no springs attracting weird electrical forces etc etc. These things are so durable, and are totally supportive and comfortable and I feel so good about my kids sleeping on them. I'll be ordering more shortly!
I started looking for a new latex mattress to improve the health of my life. We spend so much time sleeping and I wanted a toxic free, chemical free, mite free, non metal bed at a reasonable price. I couldn't be happier with my purchase. I not only feel better overall, but I am sleeping better. It is the perfect firmness and very supportive all over. I have recommended Zenna to all my family ad friends.
Mattress arrived quickly and well packaged in protective wrap. Despite it's relatively small size rolled (about 60cm diameter roll for queen), it was surprisingly heavy. When we opened the wrap it expanded to about 60-70% in 1hr and about 90% in 12 hrs.
We bought the Zenna because we wanted a firm mattress with a relatively low profile and definitely don't like the sinking feeling or heat of memory foam. We think it feels great - not a night where we have been left wanting. Plus my partner has allergies so the 100% natural latex and bamboo cover are bonuses. In four months it hasn't faltered and I am confident that no depressions will appear for years to come - the same cannot be said for a spring mattress! We previously had a well known swedish-flagged mattress and that showed strong depressions after a couple of years which we suspected had been linked to some back problems we had. The mattress bamboo outer cover is relatively thick and can in fact be zipped off and appears to be machine washable.
+++ Firm, low profile, good value considering expected life-span, allergy-sensitive natural materials, machine washable cover and doesn't slip much
---- Heavy (although also a positive as doesn't slip much), more expensive than spring equivalents
Disclosure: This review was written in exchange for sending us a complimentary pillow. Nevertheless I have recommended it to family and friends before writing this review.
I've had my Zenna mattress for about 5 months now - I purchased it after trying another popular 'mattress in a box' which had started to give me back aches due to being a bit too soft. Since I returned that mattress and swapped to Zenna my back has not been achy and I've slept really well. I tend to be a restless sleeper but find that I am waking up much less often at night with this mattress.
This mattress also appeals to me due to the safe and hypoallergenic nature of the natural latex as I get bad hayfever from dust etc in beds.
One thing to be aware of is that this mattress is a lot denser and heavier than many others due to the pure latex - we lost a few bed-slats in the transition as they couldn't handle the increase in weight (but totally worth it)!
I was worried that it might be too firm as some people have described it as such but was happy to find that it was not an issue at all.
Overall - would definitely recommend to others (and already have!)
Our Zenna mattress has been so comfortable to sleep on from day one. We had previously used a latex mattress for 30 years, so we wanted something we hope will last as long. So far after 4 months of great sleeping our expectations of the durability might well be realized as this mattress has retained its comfort and support. We have found it very much to our liking throughout the recent hot summer nights and very enjoyable during the few cooler ones as well. Customer service was great also. All in all an excellent purchase.
To be completely honest I bought this mattress based on the chemical free component initially. We bought a king single for our son as we wanted a mattress that was free from as many "nasties" as possible. Zenna ticked the most boxes for us but until we received it I wasn't sure just how comfortable it would be...well let's just say I was so impressed by how comfortable it was and how well we slept on it (I usually end up in bed with our son) that we just ordered a king size for ourselves!! I highly rate this mattress and the service has been excellent as well
This mattress is fantastic. The right amount of softness which supports the entire body. Haven’t slept better in years!
I have heard people complain about hot mattresses but this one has kept me just right. Delivery was prompt and the unpacking is so easy!
The Zenna mattress turned up really quickly and was delivered by two friendly and helpful guys.
Initially I thought the Zenna mattress was too soft, but a quick flip and all is great!
I like the way it slightly molds to you but is still firm and supportive. I hadn't realised how unsuited I was to my previous mattress. I was waking up with a stiff back and stiff hips, which I had put down to ongoing issues from a cycling accident a few years back. But now I'm waking up with no stiffness at all. I wish I'd bought the Zenna Mattress years ago.
I am beyond impressed with the purchase of my queen Zenna. So much so, that I have now also updated the mattresses in my guest room and all my guests have given the comfort factor a big thumbs up. The Zenna is comfortable and supportive and I love knowing that it is made from a natural material and does not contain harmful chemicals. My concerns prior to purchase were in relation to latex mattresses sleeping hot and also that the mattress would be too thin. I decided to take the leap despite my concerns and I’m glad I did. I don’t find it too hot and although being thinner than most mattresses, there is no loss to comfort and support.
There’s nothing quite like sleeping in your own bed and that is now truer than ever with my Zenna.
I am happy to give the thumbs up for Zenna having bought three single size latex mattresses from the company. I am completely satisfied with the product and the excellent staff service. Before buying, I thoroughly researched the product and found Zenna ticked all the boxes in what I wanted from a mattress. A latex made from environmentally friendly materials; firm back support; a good quality latex mattress at an affordable price and free delivery.
Since using the mattresses my guests and I have experienced many comfortable nights sleep.
I am very happy to let you now, this product is top of the line.
We do also have a Queen size Euro Latex mattress. We do like the firmness on this one.
But I am not knocking your Zenna Mattress.
Our king size Zenna mattress is great. It felt a bit firm initially, but after putting a softer topper on it, we a very pleased with our purchase. I would certainly recommend the Zenna mattress for comfort and price.
Good supportive mattress, a little hard initially but we got used to it quickly. Have had it for approx 4 months, don't wake up with sore back and I have an L5 back injury. A topper would be good if someone requires a little more "softness". Ordering and delivery process was hassle free. I will never buy an expensive mattress again, I have literally had them all and they aren't worth the cost. Nothing to lose as it can be returned within 3 months. Just one thing, the king is in two pieces within the cover, not one slab, i personally don't find this a problem.
This mattress provides all the support and comfort one could ask for, and has the special benefit of being made of a natural product. I'm very happy with it. I'm confident that it will be as good in several years time as it is now.
We purchased our Zenna mattress for our 2 year old daughter back in February. We were after a non toxic natural mattress that would last till she's ready to move out of home and buy her own mattress
This mattress is hands down the best mattress I have owned! It is wonderful to lay on. It is very supportive without feeling overly firm. I have turned it over and slept on the other side but I haven't noticed that much difference - both sides feel wonderful to sleep on.
I was a bit worried about latex initially as I had read that they can be hot to sleep on. I haven't found this to be true. The Zenna mattress sleeps very comfortably and I haven't found it to be too hot at all.
I have recommended this mattress to my friends and I wouldn't hesitate to purchase another one.
We first purchased a latex mattress for our daughter. Ensuring she was sleeping on something free of chemicals was our priority (a lot of mattresses are treated with fire retardants). We did our research and came across Latex and found the Zenna latex mattresses ticked every box including the quality of the latex (European). Before ordering we had a number of questions. The Zenna team were great, helping us out both on the phone and via email. The mattress was delivered within days of ordering! We were so happy with the first mattress we purchased another one this year, a queen mattress for our bed. Next year when our second child moves into a bed from a cot, we will be purchasing our third Zenna mattress.
This mattress is the best I have ever slept on. We got it for our daughter and are now planning to buy another one for ourselves. So soft and snugly but at the same time provides huge amount of support. I have a bad back and neck and since sleeping on this mattress have never felt better. Having no toxic chemicals and no coils is also why I recommend this to everyone especially for kids health.
We bought this for our 13 year old son who suffers from asthma and dust mite allergies. He loves it - says it's super comfortable and I feel happy knowing that he is sleeping on a natural mattress that isn't an attraction for dust mite (like foam & sprung mattresses are). He is super sensitive to chemicals so we were nervous buying him a new mattress but it took no adjusting to.
I've been having back problems for a while and we've been trying out lots of different mattresses. And then we found Zenna Mattress and I felt the difference right away! It really helped me with my back issues - I no longer have any back pain when I wake up!! The mattress is slightly on the softer side but it is very supportive and it feels like sleeping on the cloud because there's no pressure.
I'm not sure if it's because we have a King Size mattress, but we noticed that it has 2 separate pieces of latex inside the cover. At first we were a bit unsure about it, but then we realised that it's actually a perfect solution for us. My husband prefers a firmer feel and I really like the slightly softer feel of the Zenna mattress. So we just flipped over my husband's side of the mattress inside the covers and now we have a perfect combo for both of us.
Soft, supportive and an absolute dream! Highly recommend for an amazing nights sleep.. The only downside, getting out of bed is now a little harder... Do yourself a favour and get onto this!
I honestly can't imagine sleeping on anything else. This is my second Zenna mattress (we still have the first, it's just in the other bedroom) and I could not be happier. The feeling of sleeping on a natural, pure mattress is the best. I did have a look around at other types of mattresses from the big names but after 3 years sleeping on my previous Zeena, I knew I wouldn't be happy with anything else. I have not been disappointed. I sleep like a baby and I'm sometimes a light sleeper. I can't recommend Zeena highly enough. Do yourself a massive favour and get one. Now!!
This is our third bed from Zenna. These mattresses are the best in my view, very comfortable, and eco friendly. I love the cover, easy to remove for washing. Jeff is a wealth of knowledge and the service and delivery is great.
I had problems with eczema & allergies eg dust mites. As a result of this I did some research & found that latex mattress could help improve my health issues. After searching online for a latex mattress, I discovered they could be quite pricey until I found Zenna. They are well priced, free delivery, with a 100 day return/refund policy.
My husband and I are very happy with our latex mattress. It is very supportive, comfortable and my health has improved. We would not hesitate to buy more in the future for the rest of our family.
This company provides a 100 day return product refund.
The mattress was not bad just did not suit us.
But the public relations was less than satisfactory.
From the day of them collecting the returned mattress it was a constant avoidance of giving us our refund. There was very little communication from the company and when I contacted them, numerous times I was told that the refund was going to be provided that day, which it was not. Eventually PayPal refunded us.
Not a good experience at all. Would not recommend them.
I was unsure about this mattress and brand as there was less info the web. But I took the plunge as there is a 60-day return policy. Bought this mattress on May 2020 and have not regretted it. The initial latex smell lasted more than 4 days, even though we aired it out for 3 days straight. But once the smell left, it was pure comfort. Both misses and I had back pain from our old mattress and this no more a problem we have. Support provided by this mattress is perfect. Also, this mattress is a low profile one, which we love. But the mattress is on the heavy side, which is a problem when we want to rotate it. Just a caveat for the king size mattress, this comes in two kings single with a zipped cover which makes it look like one single king mattress. Flipping just one mattress to the firm is a bit off a hassle and to zip them back together. But this a one-time affair only. Delivery was quick and easy. So will look to buy one for the kids.