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Astrabeds manufactures a latex mattress that they sell exclusively online. Their mattress comes with multiple firmness options. They also provide a dual-sided option so that partners with different preferences can still have what they want on their side. Some customers have had good experiences, but there are some that had issues with initial comfort and durability.
Urban Mattress is both a retailer and a brand of mattress. They were founded in Boulder, CO in 2008 with only one store and have grown to 14 stores in over 12 cities across the US. Their retail operation carries other mattress brands such as Vispring (the luxury British bedding brand) and Tempur-pedic, along with their own brand Urban Mattress and Urban Naturals. They are also active in social responsibility, donating to local charities in each of their locations. They have a budget line of Urban Mattress bedding focusing on both memory foam and hybrid bedding with a mid-price point to fit any budget.
Based on our aggregated reviews and our scoring method, we recommend Urban in this match up!
Customer reviews are sometimes hard to make sense of -- especially with some companies focusing heavily on protecting their reputation. Customers, sadly, don't give these mattresses as high reception as others in the industry. There are still customers that really appreciate these beds, but many others that don't. Learn more details about the mattresses below.
Some reviewers are happy with the support found in these mattresses, but others have been disappointed with the quality. For those that are of larger body types or require more support for health reasons, do some added reading to make sure the mattress you buy fits you.
There are some mixed reports about edge support for these mattresses. Some reviewers feel good about the support equalibrium across the mattress, but others had issues with supportive comfort and changes in support.
Getting a mattress which has lasting comfort is what buyers are after. We all wish our mattress will last a decade or more and still provide us with cozy comfort. Unfortunately, not all customers regard these mattresses highly overall on durability, and some have had some problems over the short term. If you are looking to use one of these full time, read the reviews to make sure that it will match your body type before buying.
Sleeper satisfaction isn't simple to get to the bottom of with plenty of brands doing work cleaning up their online reputation. That said, customers feel comfortable on these mattresses overall. But, there were some complaints from customers that disagreed with the feel. so look at the specifics below to make sure that this mattress will work for you!
Good mattress support is what you need to wake up feeling good in the morning. You don't want a mattress that hurts you at night. These mattresses do well supporting your spine.
For those that like sitting on the side of the mattress, edge support is very important. These mattresses do a good job with edge support and don't contour too much on the edges.
Bowling Ball & Density Tests
A fun practice for reviewers, the bowling ball test does a good job showing if a mattress is firm and its evenness of support. If the mattress doesn't provide even support, some folks may experience back pain or other issues. However, these mattresses do a good job providing even support for sleepers.
It isn't easy to find great products that last a decade with constant use. Brands, for the most part, rather make repeatable revenue than make something that lasts a lifetime. However, there are still great products out there. These mattresses, specifically, do a great job with durability for most sleepers. Most sleepers will find them to last between 7 - 12 years, though those who are heavier may find that they break down faster.
I love that this mattress is healthy. Toxic chemicals do known to cause respiratory illness do not continually outgas from this mattress. This mattress is made of natural materials, latex, 100% organic cotton, and wool. My 3 year old sone is very prone to respiratory illness. This mattress doesn't add to him being sick. This mattress is also very, very comfortable. I love it.View More Reviews
I thought I researched high and low for the best bed latex bed I could find for my new family. I was thrilled to find this highly recommended company online... until I actually had to sleep on it, and then deal with customer service. My partner was quickly kicked out of the bed to the guest room as the minute he came in, we rolled to his side of the bed and any movement anyone made, moves the bed like a wave. On top of that we get back and shoulder pain in ways we do not on any other mattress we sleep on! I've expressed all of this to customer service several times for several months and still nothing. Stay away from this company.
I had never tried a latex mattress before so I had no idea how we would like our new bed. Of course I read all the reviews and did quite a bit of research before our purchase. My husband and I have loved the bed ever since our first night. It is solid, but soft, firm but not hard. There is sufficient support and a lot of comfort. We are very happy with this latex mattress system. The only tricky part was putting all the layers down exactly one on top of the other. Zipping it closed was not a problem and the quality of the enclosure is very good.
Well i've been sleeping on this mattress since may of last year and I think I probably should've gone with the softest version. I don't really like firm beds and I switched the layers to better accommodate my sleeping preferences, however, that didn't really help. I would love a softer bed. If you like beds on the firmer side, then you'll probably love this, but not me. Aside from that, I don't like how difficult this bed is to set up. The layers come packaged separate from the rest of the mattress and you have to zip the layers inside of the mattress, and that is a pain in the neck. Not to mention how heavy each part is. Not only that, but if you aren't careful while zipping those layers into the mattress, then you'll damage the foam. Overall, if you are in need of a firm bed and you have back problems, then I would suggest this mattress, but if not, save your money and get a cheap one.
After an exhaustive search through countless websites, and speaking with many in the industry I had settled on a mattress offered by Habitat Furnishings when, by chance, I came across Astrabeds. I liked what I was seeing and made the last minute switch to the Harmony bed. I do not regret it for a second. It was love that first night. I did not require an adjustment period nor did I experience any of the soreness others have while transitioning to a new mattress. While I have had the bed for less than a month, I cannot emphasize enough how pleased I have been so far. Also, the pillows are equally amazing. Just the right density and buoyancy yet remain light. I was very happy with my bamboo pillows but Astrabeds offered free pillows at the time of purchase so there was nothing to lose. Now they are the primary pillows we use with the bamboo relegated to the closet.
Mu husband and I have found our new mattress comfortable from the first night we slept on it.
I supports our bodies from head to foot, but without feeling we are sleeping on a board or extra firm mattress. Although my husband did not think we needed to replace our previous mattress, he admits now
he is sleeping better and more comfortably. Thanks Astrabeds for making me right!
We are both so pleased we chose Astrabed and the Solace bed.
I have my pads sorted so as to firm up the bed. I may need to get another 90 pad(firmest) to add more firmness.
The cover zippers pull apart. The zipper teeth separate as one tries to close the cover. Huge pain in the butt trying to reintegrate the teeth.
I need one more firm pad but now concerned that (A) can't get the cover unzipped due to teeth separation and (B) won't be able to zip the cover closed again.
I am sleeping better.
What I am curious about is how long until the latex weakens so as to lose integrity. Only time will tell which is why I am giving only 4 stars. With such short usage time I'm not comfortable giving any more stars.
I should be asked for a review in a year.
As I sleep alone I am concerned about the wear on just that one side. The mattress weighs a lot so it's impossible for one person to rotate so as to get even wear.
It's almost too difficult to find enough positive adjectives to describe this mattress. It's wonderfully comfortable, supportive and just dreamy to sleep in. When I get in it at the end of the day, I just say, "Ahhhh". The only downside is that i'm not awake long enough to savor it enough.
I received this bed two weeks ago. The first thing I noticed about it is that it was heavy - heavier than any bed I'd ever lifted. But all that weight is pure organic latex. The moment I rolled out the bed and plopped down on it, I felt I was laying on sixty pounds of very high quality product.
On the other hand... I got a 'medium' firmness bed and it seems quite firm to me. In retrospect, I'm thinking I should have either gotten the harmony bed with three inches of extra height to compress or gotten the sonoma bed in the 'soft' firmness. As many of the other reviews have pointed out, this is by far the firmest bed they offer. If you're a side sleeper, you may want to also consider these two alternative options. But again, this is a question of suitability to my own sleeping style rather than product quality.
I bought this bed in December so I have had it for 9 mos now. When I first slept in it it was too hard and my back was sore when I woke up. Customer service recommended I switch the layers around, which I did and it still didn't help. I asked for the softest combination I could get so I could sink into it. It seemed like my shoulder was kind of jambing up because of the firmness. I called again and customer service said they would send me out a new layer free of charge And that I just needed to donate the old layer. Super easy. Customer service was always really helpful. Once I got the soft layer on top of another soft layer it has been the most comfortable bed I have ever owned. I love the fact that I know I am not breathing any toxic fumes at night and I wake up feeling really good and my body doesn't hurt. The only problem with it is it is soooo comfortable that I hate to go on vacation now and sleep in hotel rooms because I miss my bed!
We have noted Mattress holds heat, Partner had to get thick pad because of heat. To put mattress together they should send out instructions if you buy split with different levels of firmness. Had to call to find out how to put together.
We are very pleased with our Serenity Queen mattress. I was a bit worried about buying without having the chance to try it in a store but the delivery was flawlessm, it was very easy to unpack and put on the bed and my husband and I like it very much. One caution: we both like a firm mattress and ordered such but I guess our old mattress had settled in more than I'd realized. The mattress was too firm for me as I'm thin and it felt almost too hard. I added a memory foam pad and it is fine but it would have been better to order one that was a bit softer. I would definitely buy from Astra Bed again
Love that is eco friendy. We got medium firmess, but found it to be too soft. After talking with a costumer representative, he suggested rearranging the layers. Which is easily done, but each individual leayer is heavy and difficult to move. We still have to try the new arrangement, but trust we will be satisfied at the end with the firmess we want.
For the past year I have been suffering from the lingering pain from a lower back injury. After countless massages, physical therapy, and regular yoga practice, I noticed that my symptoms usually diminished during my frequent trips away from home. It must be my bed! So I embarked upon a quest to find a replacement. My physical therapist recommended tempurpedic, but I didn't like the price tag or the multiple reports of allergic reactions I encountered online. I found many organic mattress retailers, but they were all of questionable authenticity and varying price points. After a long search, I found astrabeds and decided to give this mattress a try. So far I have been sleeping more soundly than I have in years.
Took a leap of faith on this bed, since, you know, the store exists on the internet. I felt comfortable with the guarantee, and I'm so glad I made this purchase. After ample research, including a visit to a competitor's awkwardly staffed storefront, from what I could tell, astrabeds offered the highest quality at the most reasonable price. The bed itself is great -- sturdy, but with enough give that it feels comfortable (I don't like a "sinking" mattress), it is supportive and also absorbs/diffuses most motion, making it great for couples, or you know, your special bed friend. I had neck pain and often strained my neck leading up to this purchase, 4 months later, that has essentially dissipated. I recommend this bed to all my friends and have even invited some of them to sleep over BECAUSE IT'S THAT GREAT.
- Mattress and adjustable base are very comfortable. Assembly was easy - although I would consider the full setup option due to the weight and awkwardness of moving the bases.
- We had read some comments regarding selecting the firmness of the mattresses. This lead us to chooses too soft an option. I would suggest going with what you use today for firmness. Exchange of mattress layers was easy, but delays the time you are ready to use the mattress.
- 90 day trial with no hassle return is a misleading. For various reasons, it took 80 days for us to get everything fully delivered. That leaves very little time to evaluate the bed fully setup. Also, the 90 day trial does not include the adjustable base. So, if we decide to return the mattresses, we would have to keep the bases.
Very comfortable. Weight makes putting on contour sheets difficult. Provides great support whether sleeping on side or back. Shipping was on time and the FedEx carrier even put the large b0xes in the bedroom rather than leaving at the door.
Improved quality and duration of sleep. More restful deep sleep
Bed came rolled up and compressed. We let it air out for a day before trying it out. It seemed too thin at first. We could feel the floor when kneeling on it.
Once we put it on the box spring that feeling went away.
The bed is much thinner than our old mattress but it supports us well.
We really like that it is made from natural materials and does not have a chemical smell.
I purchased a top of the line Tempurpedic about 18 months ago to replace my worn out spring mattress. I HATED IT. It sort of swallows you up, so you have to work hard to turn over (and therefore wake up more). It's also HOT. I was not getting a good night's sleep, and was at my wits end. I have always loved latex pillows, so I decided to give Astrabeds a try. I am in love! It's like sleeping on a cloud...a bouncy, supportive cloud. The only thing the old mattress did better was dampening my husband's movement. You do feel movement more with latex, but the new bed is still leaps and bounds over the Tempurpedic. And, it's made in the USA. Love, love, LOVE!
My wife and I got sick of buying a mattress every few years. We decided to take the plunge and buy an expensive, highly rated mattress. We couldn't be happier. We both have back problems and chose medium firm for our firmness level. It is perfect. No cupping and hammocking so far. I even said to my wife it feels like I am a kid again sleeping at grandmas house!
Best sleep ever. Massaging is a total bonus. Unbelievable pain relief
I travel a lot for work so when I get to be home I want to make sure I'm as comfortable as possible and this bed has nailed it so far. It's a pain to put together and you can tell where the different sides of the latex pads are, even when the bed is made. But I have been sleeping like a rock and that's what matters.
The mattress feels very comfortable and maintains its shape very well. It is a great addition to any bed. I specifically love the fact it is all natural.I ordered the mattress via phone and Customer service was very professional and helpful.Also, the mattress arrived before the expected delivery date.
We knew it was time for a new bed and after researching I knew that latex was the route I wanted to go. Astrabeds custom make your bed once you order so it took a bit for it to arrive. When it did, the FedEx driver was pretty unhappy because of how heavy it was. It took two strong men to move it and get it situated on our bed. We just used our original box springs and put a piece of plywoood to create the firm flat base the bed needs. At first... I hated it. It was too hard, I couldn't get used to it...etc. But we gave it time and now I love it. My back doesn't hurt anymore and it seems comfy to me now. I wouldn't get one for a guest bed as I think its kind of an 'acquired' type of bed that your body adjusts to. Overall, if you're thinking of getting one, I say go for it!! They do offer a return policy and want to help you get comfortable with your new bed.
I was worried that when they said "firm" that it wouldn't really be FIRM, but it is. My body is still getting used to this firmness, but it is what I wanted. It has kept its shape and works out great for doubling as a daybed/couch/bed. I use it as my main bed and my back feels great when I get up. The mattress does seem to give off a slight scent that it seems to give to the sheets on top. I am hoping that it will dissipate over time. Overall, the price point and the quality of the organic materials was in a very good spot compared to what other companies would ask you to pay, and that is what made this bed so compelling. All I can say to other shoppers out there, is to really research the firmness you want, because that will be the most important.
I was very impressed with every aspect of my purchase. the sales person was endlessly patience and truthful. I wanted an organic material with no metal springs. So dumped my Duxianna mattress and am very happy with my latex.
I heard that metal coils in the beds are a cause for health issues. I swear by god I've stopped getting headaches and migraines. It's so comfortable to boot.
Price is best i've seen and easy assembly.
After owning and IKEA mattress for ten years, I was suffering from terrible hip pain and was ready for a new mattress. My husband didn't seem to mind the hard, squeaky IKEA mattress, but I spent hours doing research for our next mattress. I had heard of memory foam, but never of latex, and was happy to read about how it doesn't retain heat as much as memory foam (I am a hot sleeper). The mattress was definitely expensive, but you can't put a price tag on a good night's sleep! I loved that I could order a firm mattress for my husband and a soft mattress for me (split king, see photo). My expectations were high on the first night, but the first night was not perfect! Luckily Justin, from Customer Service, was able to help us. He suggested a new arrangement for the three mattresses and that worked. The great thing about these mattresses is that you can rearrange the three layers to get different levels of softness/hardness. Justin was great, always answered my e-mail immediately and even phoned to ask how I was sleeping. My husband now loves his mattress and so do I. Oh, I also loved that there are no chemicals used as latex is a natural material. You can't go wrong with an Astra mattress!!
I've been using my Astrabed for over a month now. I have been very satisfied with the comfort of my bed. I usually wake up with back pain most of the time, and since I started sleeping on the Astrabed my back has felt much better and I don't wake up sore.
My mom visited so I let her use my bed and I slept in the year room. One night after she returned back to her home, she told my dad she liked my mattress more than theirs.
The very first night I slept in this bed, it was heaven! I had a memory foam bed for many years, but boy do I like this bed even better. I prefer a hard bed, and the beauty of this bed is it gives the support I need but the top layer is very soft (I got the medium-hard mattress). I also am always cold, so I appreciate how this bed holds my body heat well.
Got a CA King size mattress to replace a 10 year old innerspring one. Settled on soft, having read many reviews about latex mattresses running generally firmer than other types of mattresses. Turned out a wise decision -- does not feel too soft at all, more like what one would expect from medium.
The only word of caution is about its weight -- pretty heavy, takes at least 2 strong men to handle. Other than that the installation is pretty easy, fits perfectly in its nice fabric enclosure.
GREAT BED. GREAT QUALITY. I SPENT QUITE A BIT OF TIME RESEARCHING THE TYPE OF BED WE WANTED AND THIS FIT THE BILL. IT PERFORMS AS DESCRIBED.
I WOULD RECOMMEND BUYING A BOX SPRING SEPARATE. IT DOES NOT FIT THE MATTRESS. OBVIOUSLY THEY OUTSOURCE THE BOX SPRING.
I purchased the Medium Serenity bed in September 2014. I love it. I am mainly a side sleeper and it gives me the perfect support. It also feels great when I sleep on my back or stomach. My previous mattress, an old Sealy posturepedic, was hurting my back. I researched and found Astra beds, and am glad I did. Before I bought one, I tried out some other latex mattresses to give me a feel for them, but this one is the most comfortable by far.
I love this bed. My wife and I both sleep better since getting this bed. However, when it was delivered, the bed was delivered late because one of the boxes had exploded open (because the contents were previously vacuum sealed in a plastic bag that ripped). They had to drive a separate U-haul just to bring the box that exploded (and poorly taped back together) to my house. Astrabeds has been diligently trying to get to the bottom of this mishap. But all that said, this bed is still fantastic! I would buy another one in a heartbeat... but ask them to double bag it this time. :)
We were looking for a comfortable bed that would provide good support and also "breathe" . Both my wife and I have found that any mattress with a foam top layer is too hot to sleep comfortably. After reading all we could find we decided to try latex, and chose AstraBed. We have not been disappointed, the bed delivers on its advertised features. AstraBed have been very supportive and helpful, and you can't lose with their warranty. We particularly like the organic aspect, as we wanted to avoid anything with fire retardent chemicals added.
This bed is amazing! Was skeptical to order online after shopping several stores but I am so happy that I did. We ordered the Serenity Cal. King in medium and it accommodates my husband (side sleeper) and I (used to be a stomach sleeper-now I rest peacefully on my back!) perfectly. We look forward to many years of our amazing and natural bed!! Thanks Astrabeds!
My wife and I have bad backs. The internet research indicated this type bed may be the ticket? The other beds we have (four other beds in the house) tend to wiggle when a person rolls over. It was at the point that we would spend a considerable amount of money to get some rest. We needed a firm mattress that would:
1 Not "form fit to each person sleeping on it" but would recover to its original shape
2. Not wiggle when one person moves,
3. Support the body in any position,
4. Large enough to fit two adults and two kids to lay on it for TV movie time,
5. Allow air circulation around the bed because we have Hydronic Heating in the floor and the floor cannot be covered. Covering the floor results in no heat in the room. We live in cold wet Seattle,
6. Preferably light to move for cleaning the room and carpets,
7. Will not have aromas of gas off like other synthetic foams.
8. Have longevity and last us more than a couple of years.
9. Mattress durability when being moved.
This mattress accomplishes some of the goals
The mattress is actually 4 pieces. It consists of a cover holder that retains the various foam layers, a large foam layer (about 8 inches thick), and two smaller foams (about 2 inch thick each). Each of the two smaller foams has different durometer ratings (hardness ratings). We first tried only the large foam only. It was too hard. We then tried the middle foam (firm on top of the hard and the softest on top of the firm). This was much too soft. We then tried the 2 inch hard foam on top of the 2 inch soft foam. This was still too soft. We then tried only the 8 inch foam and the hard 2 inch foam and eliminated the soft 2 inch foam. This is where we are today. Each trial period lasted about 2 to 3 weeks (except the single 8 inch) layer. We only slept on this for about 5 days because the other two layers had not arrived. (The bed came in two different packages delivered at two different times).
We have been sleeping on the various renditions (stacks) of the mattress foam for almost 3 months.
We both still have back pain.
As for our list:
1. Not "form fit to each person sleeping on it" but would recover to its original shape – So far the mattress seems to have a good hysteresis (the ability for the material to return to its original shape) We tried some artificial foam mattress before the Astra and although the artificial foam recovered, it took a long time to recover and it would also tend to pocket too much when rolling over leaving lumps. The Astra foam does not seem to pocket and it returns almost immediately to its original shape.
2. Not wiggle when one person moves. While we understand that a lot of the movement of a bed is due to its frame, we know from experience that in other beds, just the makeup of the bed with springs etc , motion on the bed will pull other parts of the structure and result in motion, or what I will call wiggling when two people are in a bed and one moves. I in fact can actually feel a regular bed move from my heart beat. The Astra does not have this motion.
3. Support the body in any position. The Astra Bed seems to accomplish this. Due to my bad back, I move a considerable amount during the night. I will move from my back to either side numerous times. With each roll my body will have different curves on the mattress. It does not seem to matter what position I end up in, the mattress still recovers nicely without pockets.
4. Large enough to fit two adults and two kids to lay on it for TV movie time – We purchased the standard King Size bed. Our other bed was a California King. The standard Astra King mattress is shorter and wider than a California King. We are using the California King bottom springs mounted on top of 2 x6 boards which brings the height of the bed off of the floor. We separated the California King bottom springs about 4 inches beneath a plywood top. We placed the Astra bed on top of the plywood with a space at the head of the bed where we have place additional foam to make up the difference. The result is a California Bed length with the width of a Standard King. Plenty of room for kids next to us or at the foot of the bed to watch movies.
5. Allow air circulation around the bed because we have Hydronic Heating in the floor and the floor cannot be covered. Covering the floor results in no heat in the room. We live in cold wet Seattle – The above description (4) allows for air circulation beneath the bed and warm air to escape into the room.
6. Preferably light to move for cleaning the room and carpets- This is not a light bed, nor portable. The Astra Foam is very difficult to handle due to its flexibility. It has no handles. Its like moving a 250 lb piece of jello. The foam itself is also delicate. It will tear easily if not careful. Don't jump on it! Movie night should not include a trampoline on mom and dad's bed. It would be a good idea to have a frame made that could sandwich the mattress together and allow it to be moved as a unit then when being used as a bed, the top support of the sandwich could be removed to allow use of the Mattress. Maybe a honeycomb type of frame?
7. Will not have aromas of gas off like other synthetic foams – There was only a small aroma after opening the plastic bag that held the foam. I am very susceptible to vapors and aromas. I tried the artificial foam and it was not acceptable. The Astra foam did not have the chemical smell.
8. Have longevity and last us more than a couple of years – this has yet to be determined however the "guarantee is that if there is a problem, Astra will replace it.
9. Mattress durability when being moved – This was covered in item "6" above.
This is not an inexpensive bed. I anticipate notifying Astra of the soft 2 inch thick foam that is not being used anymore and asking to return it for reimbursement since we will not be using it.
The outer cover holding the Latex foam is difficult to move and should have additional edge support with handles allowing the re-positioning of the mattress on top of whatever frame it sits on. I think the zippers around the outside and the cover material itself will eventually tear. It should be made of a sturdier material because the Latex itself is so flexible.
My wife loves the fact that when I get up at night, she does not feel any motion. This allows her to continue her rest.
Overall, we will be keeping the bed. I will probably come up with a different type of bed frame to accommodate a higher bed and solid supports. I looked at the frames available from Astra and opted to not purchase due to the apparent lack of leg support (not enough gussets to eliminate bed motion).
We went out on a limb buying the Astra bed because we couldn't try it first, but it is great!
My wife and I retired in 2014 and decided to add some comfort to our sleep by purchasing a new mattress. Our old mattress was over 25+ years old and had a number of pressure points hurting the backs. I reviewed various mattresses on-line with pros and cons regarding their composition and concluded the latex layered memory foam one was the best for us. I was skeptical in purchasing the Serenity on-line since I never laid on this type of mattress before. After sleeping on this mattress for five weeks, I am happy with my purchase with its comfort (backs feel better refreshed upon awakening) and how the foam quickly responds back upon turning from different positions. The only problem that I experienced was a slight delivery problem which the company quickly and graciously corrected.
Enjoying my Serenity bed so far. I got the medium density variant. I find it much more comfortable to sleep on my side than an innerspring mattress. I don't have any problem shifting position as I sleep on my side, back and stomach during the course of a night.
Downsides are that the mattress is very heavy and unwieldy. Difficult to move without someone to help.
It also has some moderate heat retention. This is both a benefit and a negative in my opinion. I am going to try it for a while with a simple cotton mattress pad/protector. If heat retention becomes a bigger deal, I may try adding a gel mattress topper.
Liked what I felt in the store, but it feels a little less magical at home. However, I can't complain much because it still really beats my old crappy Serta.View More Reviews
Unlike many mattress stores that I have been in, this experience was far from pushy -- and I had a lower budget, but experienced great service and a good overall experience. In the end, selected one of their urban mattresses and am very pleased with the feel of the bed. Good stuff!
Just bought from the Berkeley branch and it was such a great experience. Todd was amazingly helpful, but not pushy at all. He just wanted to direct me in the right direction and in the end, I got an Urban Mattress that I just love. Couldn't be happier.
I had a great customer service experience when I went into Urban Mattress -- not pushy at all and I felt like I got the right bed when I left. Unfortunately, the bed isn't as comfortable as I first thought it was. It is a bit hard in the cold weather and I sometimes wake up with back pain. Still going to see if it gets better, but waiting to see.
Just bought an Urban Naturals mattress. I was really excited about the idea of it being all natural after some of things I read online about VOCs. Overall, it feels like a great mattress and I really don't mind that I paid more than a Casper for it being natural and not hurting my baby and me.
Great experience in the store and great experience when I got the mattress. The delivery folks were really friendly and the mattress ended up being the perfect thing for my back pain. I couldn't be happier.
Had a good experience in the store, but afterwards didn't get my mattress for over 3 weeks. There was a lot of back and forth, and I finally got it, but there wasn't good communication during that process and the company should try to get better at this piece of their customer experience. Overall, bed is okay.
I feel like I might have overpaid a little bit. I didn't do a lot of research because my friends told me about Urban Mattress. After I bought the Urban Naturals model, I looked online at similar mattresses and think that it may have been a little bit on the expensive side. Not a complainer, but should have looked at what was out there before I shopped.
Got my mattress from the Berkeley store and it was a great experience. Todd was amazing, not pushy, but helped me find what I needed. After that, I feel like I am actually sleeping better and living better as a consequence. Great stuff!
Bought Dunlopillo Harbor Lux Queen in June. By August, both sides sloped outward and there was a ridge down the middle. For $1,200, you would think it would have been a good quality mattress. It wasn't.
Won't be shopping here ever again.
Update: Amazing customer service! Got a message from Nathaniel, the owner. He said it sounded like a warranty issue. He offered to exchange my mattress, including exchanging it for a more expensive mattress, at NO ADDITIONAL EXPENSE. I picked another mattress I liked, and it will be exchanged next week. I was not even charged for delivery. Will be sending my daughter here to buy a mattress next week.
Won't be shopping for a mattress any place but URBAN MATTRESS.
I have only had one other mattress shopping experience, and it was DREADFUL (MattressLand, Springfield VA), so I don't have a very large basis for comparison. But, I DID end up buying a mattress here, so I am giving it a thumbs up. The staff was nice and not pushy at all. Answered our questions and provided a little guidance, and helped us find a great mattress. They provide free delivery to my house, free removal of the old mattress, and/or will help you to move the old mattress to a guest bedroom (or wherever).
Bonus: Urban Mattress donates 2% of the purchase price to a charity of your choosing (you can select one of four). I thought that was a really nice touch.
What a great experience! Our first day of shopping for our teen son's new bed set. We are not impulse buyers and very rarely make a purchase at our first stop. Josh made this an easy and painless process! Prices were comparable to other places and included a warranty and trial period. Thank you Urban Mattress!
Best experience I've ever had buying a mattress! Ethan at the Denver location was incredibly helpful for my husband and I when we decided to upgrade to a king bed. They encourage you to really lay on the mattresses and even turn on relaxing music for a full experience. They don't push certain beds on you and do not seem to be working on commission. Additionally, Ethan honored a sale price that we talked about even after the sale was over. Overall an incredible experience in terms of customer service, and the bed we're getting is the most comfortable I've ever slept on!
A Company with Heart I learned a lot about Urban Mattress Denver on a recent visit. The people at this company are doing some really great things outside of the sales floor. For instance, they support a program that helps convicted felons find work. This reduces recidivism and adds to the overall health of the economy. Plus, it's just a good thing to do for folks who may be looking for a second chance in life. There are some really wonderful mattresses at Urban Mattress Denver. I was really impressed with the upscale ones made by Vispring. Ethan, the owner, told me that The "VI" in Vispring stands for the Roman numeral 6. It represents the six turns to each coil. That makes a difference, believe me. You should try one out. This is a really great store with even better people. Sleep well!
The guys took time to ensure we picked the right mattress and they also have some pretty awesome financing options. Highly recommended for anyone that is in the market for a new mattress or Tempur-Pedic Thanks again!
Great experience! I was a little wary about buying a mattress - it had been a while and you hear stories about mattress salesman, but Urban Mattress totally went above and beyond expectations! We walked in, were greeted by two friendly, easy going salesmen, offered a beer(!) and then Ethan, the owner, listened to us. He guided us to a mattress that, immediately, felt right, but showed us a handful of others just to compare. He knew exactly what we were looking for and made the whole process smooth and easy. The price was competitive with what we had been looking at online at another place, and he threw in a mattress protector for free (a win-win for them since they have a 90 day return policy). They stock locally made mattresses with 15 year warranties. They also support local schools and non-profits and all-around nice people. Highly recommend!
This was my first ever dealing with a mattress store, but this will not be the last. Any future business that I have will be done with Urban Mattress. My situation was slightly odd but Ethan made everything a breeze. He was extremely knowledgeable about the type of mattress that I needed, and even set it up to be delivered to my new apartment. The delivery itself went so smoothly and the movers were courteous and quick! Overall this has definitely been a 5-star experience and I can't recommend these guys/gals enough! Thank you Ethan and thank you Urban mattress!
Don't know where to start, but I simply can't say enough good things about my experience shopping at Urban Mattress...I just moved from Chicago, and making a long drive plus moving heavy things left my body completely shot. With my other shopping options, I was going to have to be without a bed for a few more WEEKS. I'd gotten a quote from UM a few weeks before I got here, so I decided to follow up with them- Ethan, specifically- and he not only honored the original price he gave me, but made sure I had my bed within 48 hours. He was an absolute delight, and this bed is a dream (see what i did there?!). Don't bother with other options- this is the way to go. THANK YOU for a wonderful experience!
I went to this place because of the great reviews and quickly learned that this place was nothing like others described except for the ones that show they got lack of service as well I walked in to buy a mattress the owner actually came up to help me I was there maybe six minutes trying out a couple beds with another customer walked in and he walked away after helping her he did some work on his computer I was confused as to why he stepped away maybe was because I had too many questions concerning the way the beds were made and the quality of the material. I thought those are common questions and fair to ask especially learning that buying a bed is no easy task. During that time I also noticed a shift in his attitude which was sort of alarming being that he bragged about the beds he has that he designed and created except for the ones that are over $10,000 when I walked over that section and at that time he decided to come back over and talk to me (I tried this on purpose to see what he would do) It was clear as soon as I did this what kind of person he was. He doesn't really have patience for someone buying his lower end beds which makes no sense to me he should just open up an all high-end bed store. I went elsewhere and bought a great bed and a much better deal than what I think much better quality from all of my research and visiting various other stores
This was an enjoyable experience. Large selection, fair prices, nice people to deal with. They lived up to their word and delivered as promised. My wife loves the mattress. We feel good to recommend.
Looking reviews, this place looks like quite the mixed bag. And while I cannot speak to the full shopping experience, I can speak my visit to their Colorado Blvd store. While I feel we were steered towards the extremely expensive mattresses, I can not think of a sales experience that didn't start by showing me the top of the line so I could "compare" property. That is sales, and I have learned to accept it. After learning why a mattress can cost more than my car, we spoke with a gentleman named Ethan who I believe is one of the owners. He was very knowledgeable, and also told us about what they are doing for charity in the Denver area. They specifically contract with a group that works with recently released convicts so that these who are entering the workforce with a large black mark on their CV an get work and d all for both themselves and an employer. Also a portion (I believe we were told 2%) of the sale is donated to local charities. And if you of not are for the charities they normally donate towards, you can request they donate it to the local charity of your choice. That is pretty awesome! Anyway, the only reason I would not purchase a mattress from Urban Mattress is that I have a family member in the industry and I know that Thanksgiving would be horribly awkward for the remainder of my years if I were to by a mattress from else. Granted if Ethan could get me g killer deal, I might be willing to live with some extra awkward with my stuffing.
I have had the mattress for 2 years and it is still just as comfy now as the day I got it. Got a bed stand for it a couple weeks ago for it. Easy set up. Great customer service, good prices.
Who knew trying mattresses could be so enjoyable? My fiancée and I went to three different mattress stores to try mattresses, and not only was the experience here so much better, but the beds were too. Johnny and Ethan helped us out with our purchase, and they did a great job. They tried to keep us in our price range, and left us alone to try things out, while at the same time answering all our questions. Also, stellar drinks.
We just had an amazing team deliver a HEAVY king mattress up our very old staircase. Urban Mattress has been an awesome team to work with, from the service in the store to the quick and professional delivery.
My husband and I were both waking up with back pain so we went in "just to look" but were so blown away by the quality and price we left with a brand new adjustable king bed. The bed was delivered the next morning and the crew even moved the existing bed into our guest room for us. The shopping experience was not just easy but enjoyable! Thanks UM!
Great customer service and a great mattress is what you get at Urban Mattress Boulder. I worked with Ken and got a knowledgeable sales associate. I initially got a mattress that was too firm and Eric was terrific about exchanging it for a different model. No extra cost to deliver to Nederland (twice!) and the guys were on time, quick and professional. I ran the mattress store gantlet doing research before buying, visiting 9-10 places. I found UMB was the most customer friendly of the group. After having back pain for a year, I finally bit the bullet and invested in my sleep quality with new mattress. Their product is more expensive but of much better quality and ultimately the 15 year no sag warranty sold me. After a month sleeping on it, I am extremely happy with this purchase and my buying experience. I will be buying from them again for our guest room. I highly recommend Ken and Eric over at Urban Mattress Boulder.
If you are looking for a mattress that is something out of the ordinary or have very special requirements, this is the place. It's family owned and run and the family member I worked with was incredibly knowledgeable and helpful. No high pressure but was happy to spend time with me and write up a proposal even though I was not ready to buy immediately. These are high cost mattresses but worth it, given that they include a lot of natural components, not just the mass produced trend of the year. They even called me in advance of a special sale recently to let me know the savings on my choice. It's wonderful that they don't upsell by package pricing like a lot of the chains. You can actually get "just" a mattress if that's what you want and need. We had recently already changed our base and want to assess that before changing another aspect. I will be back when I am ready to make the purchase of this model or the more expensive one I am still considering as there are pro and cons of each and a higher end product I have had in the past.
We needed a mattress four our son who just moved to town. Urban Mattress was the perfect choice! Eric was super friendly and helpful, guiding us to the perfect mattress. Delivery was free- and we had the mattress the next day. This is definitely the place to go for a quality product and excellent customer service!
Great experience for a great quality mattress. Confident sales team. No nonsense. In and out in 20 minutes. Mattress delivered 3 hrs later. Easy. Thank you!!
Best mattress store and customer service! Billy, Eric, Alexa and Ken were all so helpful and experts at helping us find the right mattress. We thought we found the perfect mattress and it turns out it was too firm for us. They exchanged it for the true perfect mattress after lots of visits and conversation about what we wanted in a mattress. We love it! We truly apprciated how friendly, caring and knowledgable they all were.
Superb service. Have never slept better, and don't want to get out of bed in the morning!! They were even willing to give me a temporary brand new mattress until the swell fancier one I bought was custom made. Everyone I came in contact with were wonderful and helpful. Delivery guys were clean cut, thoughtful, on time, reliable, nice, well trained, and as a bonus, delightfully funny.. overall shopping at Urban Mattress was dynamite experience. Highest recommendations,, I will never shop any other mattress company in Boulder..
I spent 6 months gearing up to buy a mattress because it's a major investment! I couldn't be happier to have gone with Urban Mattress. I originally purchased a firm mattress that ended up not being the right fit for my husband and I. The guys at Urban Mattress made the exchange easy, guilt-free, and super convenient. They GENUINELY care about getting you the perfect fit. Not to mention, the quality of their products is unparalleled. Without question, I will be telling everyone to go here to find their next mattress.
Excellent service, excellent knowledge, and we feel like we made an excellent purchase! Really very happy with our experience today and will be back for our next mattresses!
I highly recommend this mattress store. Very knowledgeable staff - the owner has been working with mattresses for almost 40 years. They have incredible quality mattresses at a very reasonable price, and are not a chain store. 10 year warranty. I found the owner extremely trustworthy, I think the whole transaction took 15 minutes because I told him exactly what I wanted and the price range, and he took me to the exact bed that I needed. That kind of service requires a certain kind of knowledge, intuition, and artistry that can't be found in sales people that have been in the industry for five months and work on commission. Plus the mattress will end up in my house for free within 24 hours. Honestly how could you ask for more.
Needed a mattress for my son's new big boy bed. These guys were awesome! I really appreciated that the sales guy was not pushy and he made delivery arrangements so quick and easy. I made a mistake to order the wrong size mattress and he took care of it without any problems. Great service, awesome mattress! The transition from crib to bed was so easy! I think the super comfy mattress helped. Thank you!
Very nice mattress store with high end choices. They have mattresses that cost 20 K plus made of horse hair and fine stuff.. :) really seriously. I just had to pick up a metal frame for my very plain but comfortable king size bed and found out a lot about many amazing mattresses. The gent was very nice who I talked too but I can never see spending 20 k on a mattress. Seems silly.
In the middle of a mattress emergency purchase they were calm, didn't take advantage of the "had to have" situation, the mattress was on time with tons of very helpful options and communication prior too. We were on the 4th floor, no elevator and not a single "look" or complaint, just wonderful! Oh, and the mattress is probably the best we have EVER had!!
We bought a queen sized mattress here today and had a very good experience. All salespeople were friendly and helpful. They weren't pushy, they gave us a few options and then left us to decide. We chose a mattress that was comparable to others we had seen in town and about $100 less than what other places were offering. The ambience was also nice--there's a water feature, fresh coffee, and nice lighting. It made me feel like taking a nap, which might be the point! I would definitely buy from them again! Oh, and free delivery is a nice touch!
FANTASTIC! Don't buy a mattress anywhere else. Service is great and the mattress is amazingly comfortable. The salesperson was extremely patient as we tried out a TON of mattresses and then referred us to the owner for a recommendation when we were couldn't make up our minds. Once we explained our dilemma (differences in softness requirements) he actually recommended a much less expensive option than we were originally considering - and we're both very happy with it. Slight delay in delivery (hour or so) due to confusion with the address but they called immediately upon realizing the number had been written down incorrectly and followed up with me twice. I'll never go elsewhere for a mattress!
Very positive experience from the moment we walked through the door until mattress and accessories were delivered.