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Astrabeds manufactures a latex mattress that they sell exclusively online. Their mattress comes with multiple firmness options. They also provide a dual-sided option so that partners with different preferences can still have what they want on their side. Some customers have had good experiences, but there are some that had issues with initial comfort and durability.
With showrooms in Colorado, Innomax is a sleep company famous for its over-the-phone business model. They specialize in air, water, foam, and innerspring mattresses. They offer a wide range of matttresses and other sleep products that are priced competitively. Most folks have great things to say about Innomax and sleep comfortably in their new mattresses. Some had issues with durability and the warranty.
Based on our aggregated reviews and our scoring method, we recommend Innomax in this match up!
See Our Full Review of Innomax
Figuring out the takeaways from customers can be a great eye-opener for shoppers. Unfortunately, customers don't always have good things to say about these mattresses. Some report being comfy, but there are some who have had bad experiences. If you are considering purchasing, make sure to get more information below.
Support isn't equal to firmness. Great support is when your mattress aligns the spine and leads to a better night sleep. Sadly, these mattresses have some mixed reviews when it comes to support. Most folks are comfortable with the support right after purchase, but some have reported support issues as time as gone on.
For those that like sitting on the side of their beds, edge support is key. Overall, these mattresses do a good job at first with support at the edge, but some had complaints that edge support wasn't all it could be long term.
These mattresses may not be as durable as you would hope after buying. Over a shorter than average time period, some sleepers have had issues with durability and feel. If you are looking for something with lasting support and would consider yourself plus-sized, you may feel good initial comfort, but make sure to do some more research before buying.
We all want to understand customer input before making a purchase decision -- especially when it is worth hundreds of dollars. That said, it is sometimes more tedious to understand the whole layout after browsing many brands. Based on our analysis of customer reviews and sentiment, customers review these mattresses better than average. However, some had disagreements about overall feel. Make sure to read on for added specifics.
Experts agree that a supportive mattress is very important for having a good night's sleep. These mattresses are generally rated well at the beginning, but some had complaints about the support over the long term. Make sure that the mattress is spec'd for your body type of firmness preference before purchasing.
Edge support is important to most folks and makes it easy to get in and out of bed. Most report that these mattresses have good edge support, but some sleepers may experience more dipping over time.
Bowling Ball & Density Tests
In tests that measure the density and supportiveness of these mattresses, support is initially even throughout the mattress. However, there are some folks that have experienced issues with support over time.
If a brand invests in good materials, design, and quality control, durability should follow. Reviewers may have issues if brands forget some of these attributes. When it comes to these mattresses, they get mixed reviews from customers on durability. Some customers report a happy night sleep, but others have comfort issues over the short term. Ensure that you take a look at the reviews before you buy.
I love that this mattress is healthy. Toxic chemicals do known to cause respiratory illness do not continually outgas from this mattress. This mattress is made of natural materials, latex, 100% organic cotton, and wool. My 3 year old sone is very prone to respiratory illness. This mattress doesn't add to him being sick. This mattress is also very, very comfortable. I love it.View More Reviews
I thought I researched high and low for the best bed latex bed I could find for my new family. I was thrilled to find this highly recommended company online... until I actually had to sleep on it, and then deal with customer service. My partner was quickly kicked out of the bed to the guest room as the minute he came in, we rolled to his side of the bed and any movement anyone made, moves the bed like a wave. On top of that we get back and shoulder pain in ways we do not on any other mattress we sleep on! I've expressed all of this to customer service several times for several months and still nothing. Stay away from this company.
I had never tried a latex mattress before so I had no idea how we would like our new bed. Of course I read all the reviews and did quite a bit of research before our purchase. My husband and I have loved the bed ever since our first night. It is solid, but soft, firm but not hard. There is sufficient support and a lot of comfort. We are very happy with this latex mattress system. The only tricky part was putting all the layers down exactly one on top of the other. Zipping it closed was not a problem and the quality of the enclosure is very good.
Well i've been sleeping on this mattress since may of last year and I think I probably should've gone with the softest version. I don't really like firm beds and I switched the layers to better accommodate my sleeping preferences, however, that didn't really help. I would love a softer bed. If you like beds on the firmer side, then you'll probably love this, but not me. Aside from that, I don't like how difficult this bed is to set up. The layers come packaged separate from the rest of the mattress and you have to zip the layers inside of the mattress, and that is a pain in the neck. Not to mention how heavy each part is. Not only that, but if you aren't careful while zipping those layers into the mattress, then you'll damage the foam. Overall, if you are in need of a firm bed and you have back problems, then I would suggest this mattress, but if not, save your money and get a cheap one.
After an exhaustive search through countless websites, and speaking with many in the industry I had settled on a mattress offered by Habitat Furnishings when, by chance, I came across Astrabeds. I liked what I was seeing and made the last minute switch to the Harmony bed. I do not regret it for a second. It was love that first night. I did not require an adjustment period nor did I experience any of the soreness others have while transitioning to a new mattress. While I have had the bed for less than a month, I cannot emphasize enough how pleased I have been so far. Also, the pillows are equally amazing. Just the right density and buoyancy yet remain light. I was very happy with my bamboo pillows but Astrabeds offered free pillows at the time of purchase so there was nothing to lose. Now they are the primary pillows we use with the bamboo relegated to the closet.
Mu husband and I have found our new mattress comfortable from the first night we slept on it.
I supports our bodies from head to foot, but without feeling we are sleeping on a board or extra firm mattress. Although my husband did not think we needed to replace our previous mattress, he admits now
he is sleeping better and more comfortably. Thanks Astrabeds for making me right!
We are both so pleased we chose Astrabed and the Solace bed.
I have my pads sorted so as to firm up the bed. I may need to get another 90 pad(firmest) to add more firmness.
The cover zippers pull apart. The zipper teeth separate as one tries to close the cover. Huge pain in the butt trying to reintegrate the teeth.
I need one more firm pad but now concerned that (A) can't get the cover unzipped due to teeth separation and (B) won't be able to zip the cover closed again.
I am sleeping better.
What I am curious about is how long until the latex weakens so as to lose integrity. Only time will tell which is why I am giving only 4 stars. With such short usage time I'm not comfortable giving any more stars.
I should be asked for a review in a year.
As I sleep alone I am concerned about the wear on just that one side. The mattress weighs a lot so it's impossible for one person to rotate so as to get even wear.
It's almost too difficult to find enough positive adjectives to describe this mattress. It's wonderfully comfortable, supportive and just dreamy to sleep in. When I get in it at the end of the day, I just say, "Ahhhh". The only downside is that i'm not awake long enough to savor it enough.
I received this bed two weeks ago. The first thing I noticed about it is that it was heavy - heavier than any bed I'd ever lifted. But all that weight is pure organic latex. The moment I rolled out the bed and plopped down on it, I felt I was laying on sixty pounds of very high quality product.
On the other hand... I got a 'medium' firmness bed and it seems quite firm to me. In retrospect, I'm thinking I should have either gotten the harmony bed with three inches of extra height to compress or gotten the sonoma bed in the 'soft' firmness. As many of the other reviews have pointed out, this is by far the firmest bed they offer. If you're a side sleeper, you may want to also consider these two alternative options. But again, this is a question of suitability to my own sleeping style rather than product quality.
I bought this bed in December so I have had it for 9 mos now. When I first slept in it it was too hard and my back was sore when I woke up. Customer service recommended I switch the layers around, which I did and it still didn't help. I asked for the softest combination I could get so I could sink into it. It seemed like my shoulder was kind of jambing up because of the firmness. I called again and customer service said they would send me out a new layer free of charge And that I just needed to donate the old layer. Super easy. Customer service was always really helpful. Once I got the soft layer on top of another soft layer it has been the most comfortable bed I have ever owned. I love the fact that I know I am not breathing any toxic fumes at night and I wake up feeling really good and my body doesn't hurt. The only problem with it is it is soooo comfortable that I hate to go on vacation now and sleep in hotel rooms because I miss my bed!
We have noted Mattress holds heat, Partner had to get thick pad because of heat. To put mattress together they should send out instructions if you buy split with different levels of firmness. Had to call to find out how to put together.
We are very pleased with our Serenity Queen mattress. I was a bit worried about buying without having the chance to try it in a store but the delivery was flawlessm, it was very easy to unpack and put on the bed and my husband and I like it very much. One caution: we both like a firm mattress and ordered such but I guess our old mattress had settled in more than I'd realized. The mattress was too firm for me as I'm thin and it felt almost too hard. I added a memory foam pad and it is fine but it would have been better to order one that was a bit softer. I would definitely buy from Astra Bed again
Love that is eco friendy. We got medium firmess, but found it to be too soft. After talking with a costumer representative, he suggested rearranging the layers. Which is easily done, but each individual leayer is heavy and difficult to move. We still have to try the new arrangement, but trust we will be satisfied at the end with the firmess we want.
For the past year I have been suffering from the lingering pain from a lower back injury. After countless massages, physical therapy, and regular yoga practice, I noticed that my symptoms usually diminished during my frequent trips away from home. It must be my bed! So I embarked upon a quest to find a replacement. My physical therapist recommended tempurpedic, but I didn't like the price tag or the multiple reports of allergic reactions I encountered online. I found many organic mattress retailers, but they were all of questionable authenticity and varying price points. After a long search, I found astrabeds and decided to give this mattress a try. So far I have been sleeping more soundly than I have in years.
Took a leap of faith on this bed, since, you know, the store exists on the internet. I felt comfortable with the guarantee, and I'm so glad I made this purchase. After ample research, including a visit to a competitor's awkwardly staffed storefront, from what I could tell, astrabeds offered the highest quality at the most reasonable price. The bed itself is great -- sturdy, but with enough give that it feels comfortable (I don't like a "sinking" mattress), it is supportive and also absorbs/diffuses most motion, making it great for couples, or you know, your special bed friend. I had neck pain and often strained my neck leading up to this purchase, 4 months later, that has essentially dissipated. I recommend this bed to all my friends and have even invited some of them to sleep over BECAUSE IT'S THAT GREAT.
- Mattress and adjustable base are very comfortable. Assembly was easy - although I would consider the full setup option due to the weight and awkwardness of moving the bases.
- We had read some comments regarding selecting the firmness of the mattresses. This lead us to chooses too soft an option. I would suggest going with what you use today for firmness. Exchange of mattress layers was easy, but delays the time you are ready to use the mattress.
- 90 day trial with no hassle return is a misleading. For various reasons, it took 80 days for us to get everything fully delivered. That leaves very little time to evaluate the bed fully setup. Also, the 90 day trial does not include the adjustable base. So, if we decide to return the mattresses, we would have to keep the bases.
Very comfortable. Weight makes putting on contour sheets difficult. Provides great support whether sleeping on side or back. Shipping was on time and the FedEx carrier even put the large b0xes in the bedroom rather than leaving at the door.
Improved quality and duration of sleep. More restful deep sleep
Bed came rolled up and compressed. We let it air out for a day before trying it out. It seemed too thin at first. We could feel the floor when kneeling on it.
Once we put it on the box spring that feeling went away.
The bed is much thinner than our old mattress but it supports us well.
We really like that it is made from natural materials and does not have a chemical smell.
I purchased a top of the line Tempurpedic about 18 months ago to replace my worn out spring mattress. I HATED IT. It sort of swallows you up, so you have to work hard to turn over (and therefore wake up more). It's also HOT. I was not getting a good night's sleep, and was at my wits end. I have always loved latex pillows, so I decided to give Astrabeds a try. I am in love! It's like sleeping on a cloud...a bouncy, supportive cloud. The only thing the old mattress did better was dampening my husband's movement. You do feel movement more with latex, but the new bed is still leaps and bounds over the Tempurpedic. And, it's made in the USA. Love, love, LOVE!
My wife and I got sick of buying a mattress every few years. We decided to take the plunge and buy an expensive, highly rated mattress. We couldn't be happier. We both have back problems and chose medium firm for our firmness level. It is perfect. No cupping and hammocking so far. I even said to my wife it feels like I am a kid again sleeping at grandmas house!
Best sleep ever. Massaging is a total bonus. Unbelievable pain relief
I travel a lot for work so when I get to be home I want to make sure I'm as comfortable as possible and this bed has nailed it so far. It's a pain to put together and you can tell where the different sides of the latex pads are, even when the bed is made. But I have been sleeping like a rock and that's what matters.
The mattress feels very comfortable and maintains its shape very well. It is a great addition to any bed. I specifically love the fact it is all natural.I ordered the mattress via phone and Customer service was very professional and helpful.Also, the mattress arrived before the expected delivery date.
We knew it was time for a new bed and after researching I knew that latex was the route I wanted to go. Astrabeds custom make your bed once you order so it took a bit for it to arrive. When it did, the FedEx driver was pretty unhappy because of how heavy it was. It took two strong men to move it and get it situated on our bed. We just used our original box springs and put a piece of plywoood to create the firm flat base the bed needs. At first... I hated it. It was too hard, I couldn't get used to it...etc. But we gave it time and now I love it. My back doesn't hurt anymore and it seems comfy to me now. I wouldn't get one for a guest bed as I think its kind of an 'acquired' type of bed that your body adjusts to. Overall, if you're thinking of getting one, I say go for it!! They do offer a return policy and want to help you get comfortable with your new bed.
I was worried that when they said "firm" that it wouldn't really be FIRM, but it is. My body is still getting used to this firmness, but it is what I wanted. It has kept its shape and works out great for doubling as a daybed/couch/bed. I use it as my main bed and my back feels great when I get up. The mattress does seem to give off a slight scent that it seems to give to the sheets on top. I am hoping that it will dissipate over time. Overall, the price point and the quality of the organic materials was in a very good spot compared to what other companies would ask you to pay, and that is what made this bed so compelling. All I can say to other shoppers out there, is to really research the firmness you want, because that will be the most important.
I was very impressed with every aspect of my purchase. the sales person was endlessly patience and truthful. I wanted an organic material with no metal springs. So dumped my Duxianna mattress and am very happy with my latex.
I heard that metal coils in the beds are a cause for health issues. I swear by god I've stopped getting headaches and migraines. It's so comfortable to boot.
Price is best i've seen and easy assembly.
After owning and IKEA mattress for ten years, I was suffering from terrible hip pain and was ready for a new mattress. My husband didn't seem to mind the hard, squeaky IKEA mattress, but I spent hours doing research for our next mattress. I had heard of memory foam, but never of latex, and was happy to read about how it doesn't retain heat as much as memory foam (I am a hot sleeper). The mattress was definitely expensive, but you can't put a price tag on a good night's sleep! I loved that I could order a firm mattress for my husband and a soft mattress for me (split king, see photo). My expectations were high on the first night, but the first night was not perfect! Luckily Justin, from Customer Service, was able to help us. He suggested a new arrangement for the three mattresses and that worked. The great thing about these mattresses is that you can rearrange the three layers to get different levels of softness/hardness. Justin was great, always answered my e-mail immediately and even phoned to ask how I was sleeping. My husband now loves his mattress and so do I. Oh, I also loved that there are no chemicals used as latex is a natural material. You can't go wrong with an Astra mattress!!
I've been using my Astrabed for over a month now. I have been very satisfied with the comfort of my bed. I usually wake up with back pain most of the time, and since I started sleeping on the Astrabed my back has felt much better and I don't wake up sore.
My mom visited so I let her use my bed and I slept in the year room. One night after she returned back to her home, she told my dad she liked my mattress more than theirs.
The very first night I slept in this bed, it was heaven! I had a memory foam bed for many years, but boy do I like this bed even better. I prefer a hard bed, and the beauty of this bed is it gives the support I need but the top layer is very soft (I got the medium-hard mattress). I also am always cold, so I appreciate how this bed holds my body heat well.
Got a CA King size mattress to replace a 10 year old innerspring one. Settled on soft, having read many reviews about latex mattresses running generally firmer than other types of mattresses. Turned out a wise decision -- does not feel too soft at all, more like what one would expect from medium.
The only word of caution is about its weight -- pretty heavy, takes at least 2 strong men to handle. Other than that the installation is pretty easy, fits perfectly in its nice fabric enclosure.
GREAT BED. GREAT QUALITY. I SPENT QUITE A BIT OF TIME RESEARCHING THE TYPE OF BED WE WANTED AND THIS FIT THE BILL. IT PERFORMS AS DESCRIBED.
I WOULD RECOMMEND BUYING A BOX SPRING SEPARATE. IT DOES NOT FIT THE MATTRESS. OBVIOUSLY THEY OUTSOURCE THE BOX SPRING.
I purchased the Medium Serenity bed in September 2014. I love it. I am mainly a side sleeper and it gives me the perfect support. It also feels great when I sleep on my back or stomach. My previous mattress, an old Sealy posturepedic, was hurting my back. I researched and found Astra beds, and am glad I did. Before I bought one, I tried out some other latex mattresses to give me a feel for them, but this one is the most comfortable by far.
I love this bed. My wife and I both sleep better since getting this bed. However, when it was delivered, the bed was delivered late because one of the boxes had exploded open (because the contents were previously vacuum sealed in a plastic bag that ripped). They had to drive a separate U-haul just to bring the box that exploded (and poorly taped back together) to my house. Astrabeds has been diligently trying to get to the bottom of this mishap. But all that said, this bed is still fantastic! I would buy another one in a heartbeat... but ask them to double bag it this time. :)
We were looking for a comfortable bed that would provide good support and also "breathe" . Both my wife and I have found that any mattress with a foam top layer is too hot to sleep comfortably. After reading all we could find we decided to try latex, and chose AstraBed. We have not been disappointed, the bed delivers on its advertised features. AstraBed have been very supportive and helpful, and you can't lose with their warranty. We particularly like the organic aspect, as we wanted to avoid anything with fire retardent chemicals added.
This bed is amazing! Was skeptical to order online after shopping several stores but I am so happy that I did. We ordered the Serenity Cal. King in medium and it accommodates my husband (side sleeper) and I (used to be a stomach sleeper-now I rest peacefully on my back!) perfectly. We look forward to many years of our amazing and natural bed!! Thanks Astrabeds!
My wife and I have bad backs. The internet research indicated this type bed may be the ticket? The other beds we have (four other beds in the house) tend to wiggle when a person rolls over. It was at the point that we would spend a considerable amount of money to get some rest. We needed a firm mattress that would:
1 Not "form fit to each person sleeping on it" but would recover to its original shape
2. Not wiggle when one person moves,
3. Support the body in any position,
4. Large enough to fit two adults and two kids to lay on it for TV movie time,
5. Allow air circulation around the bed because we have Hydronic Heating in the floor and the floor cannot be covered. Covering the floor results in no heat in the room. We live in cold wet Seattle,
6. Preferably light to move for cleaning the room and carpets,
7. Will not have aromas of gas off like other synthetic foams.
8. Have longevity and last us more than a couple of years.
9. Mattress durability when being moved.
This mattress accomplishes some of the goals
The mattress is actually 4 pieces. It consists of a cover holder that retains the various foam layers, a large foam layer (about 8 inches thick), and two smaller foams (about 2 inch thick each). Each of the two smaller foams has different durometer ratings (hardness ratings). We first tried only the large foam only. It was too hard. We then tried the middle foam (firm on top of the hard and the softest on top of the firm). This was much too soft. We then tried the 2 inch hard foam on top of the 2 inch soft foam. This was still too soft. We then tried only the 8 inch foam and the hard 2 inch foam and eliminated the soft 2 inch foam. This is where we are today. Each trial period lasted about 2 to 3 weeks (except the single 8 inch) layer. We only slept on this for about 5 days because the other two layers had not arrived. (The bed came in two different packages delivered at two different times).
We have been sleeping on the various renditions (stacks) of the mattress foam for almost 3 months.
We both still have back pain.
As for our list:
1. Not "form fit to each person sleeping on it" but would recover to its original shape – So far the mattress seems to have a good hysteresis (the ability for the material to return to its original shape) We tried some artificial foam mattress before the Astra and although the artificial foam recovered, it took a long time to recover and it would also tend to pocket too much when rolling over leaving lumps. The Astra foam does not seem to pocket and it returns almost immediately to its original shape.
2. Not wiggle when one person moves. While we understand that a lot of the movement of a bed is due to its frame, we know from experience that in other beds, just the makeup of the bed with springs etc , motion on the bed will pull other parts of the structure and result in motion, or what I will call wiggling when two people are in a bed and one moves. I in fact can actually feel a regular bed move from my heart beat. The Astra does not have this motion.
3. Support the body in any position. The Astra Bed seems to accomplish this. Due to my bad back, I move a considerable amount during the night. I will move from my back to either side numerous times. With each roll my body will have different curves on the mattress. It does not seem to matter what position I end up in, the mattress still recovers nicely without pockets.
4. Large enough to fit two adults and two kids to lay on it for TV movie time – We purchased the standard King Size bed. Our other bed was a California King. The standard Astra King mattress is shorter and wider than a California King. We are using the California King bottom springs mounted on top of 2 x6 boards which brings the height of the bed off of the floor. We separated the California King bottom springs about 4 inches beneath a plywood top. We placed the Astra bed on top of the plywood with a space at the head of the bed where we have place additional foam to make up the difference. The result is a California Bed length with the width of a Standard King. Plenty of room for kids next to us or at the foot of the bed to watch movies.
5. Allow air circulation around the bed because we have Hydronic Heating in the floor and the floor cannot be covered. Covering the floor results in no heat in the room. We live in cold wet Seattle – The above description (4) allows for air circulation beneath the bed and warm air to escape into the room.
6. Preferably light to move for cleaning the room and carpets- This is not a light bed, nor portable. The Astra Foam is very difficult to handle due to its flexibility. It has no handles. Its like moving a 250 lb piece of jello. The foam itself is also delicate. It will tear easily if not careful. Don't jump on it! Movie night should not include a trampoline on mom and dad's bed. It would be a good idea to have a frame made that could sandwich the mattress together and allow it to be moved as a unit then when being used as a bed, the top support of the sandwich could be removed to allow use of the Mattress. Maybe a honeycomb type of frame?
7. Will not have aromas of gas off like other synthetic foams – There was only a small aroma after opening the plastic bag that held the foam. I am very susceptible to vapors and aromas. I tried the artificial foam and it was not acceptable. The Astra foam did not have the chemical smell.
8. Have longevity and last us more than a couple of years – this has yet to be determined however the "guarantee is that if there is a problem, Astra will replace it.
9. Mattress durability when being moved – This was covered in item "6" above.
This is not an inexpensive bed. I anticipate notifying Astra of the soft 2 inch thick foam that is not being used anymore and asking to return it for reimbursement since we will not be using it.
The outer cover holding the Latex foam is difficult to move and should have additional edge support with handles allowing the re-positioning of the mattress on top of whatever frame it sits on. I think the zippers around the outside and the cover material itself will eventually tear. It should be made of a sturdier material because the Latex itself is so flexible.
My wife loves the fact that when I get up at night, she does not feel any motion. This allows her to continue her rest.
Overall, we will be keeping the bed. I will probably come up with a different type of bed frame to accommodate a higher bed and solid supports. I looked at the frames available from Astra and opted to not purchase due to the apparent lack of leg support (not enough gussets to eliminate bed motion).
We went out on a limb buying the Astra bed because we couldn't try it first, but it is great!
My wife and I retired in 2014 and decided to add some comfort to our sleep by purchasing a new mattress. Our old mattress was over 25+ years old and had a number of pressure points hurting the backs. I reviewed various mattresses on-line with pros and cons regarding their composition and concluded the latex layered memory foam one was the best for us. I was skeptical in purchasing the Serenity on-line since I never laid on this type of mattress before. After sleeping on this mattress for five weeks, I am happy with my purchase with its comfort (backs feel better refreshed upon awakening) and how the foam quickly responds back upon turning from different positions. The only problem that I experienced was a slight delivery problem which the company quickly and graciously corrected.
Enjoying my Serenity bed so far. I got the medium density variant. I find it much more comfortable to sleep on my side than an innerspring mattress. I don't have any problem shifting position as I sleep on my side, back and stomach during the course of a night.
Downsides are that the mattress is very heavy and unwieldy. Difficult to move without someone to help.
It also has some moderate heat retention. This is both a benefit and a negative in my opinion. I am going to try it for a while with a simple cotton mattress pad/protector. If heat retention becomes a bigger deal, I may try adding a gel mattress topper.
There aren't many companies I compliment because of the lack of service and professionalism. Innomax is, by far, one of the best in the business. If you're looking for great night sleep, have tried conventional beds and nothing works, go there. I've tried memory foam, air, conventional........nothing could close to their memory/waterbed . Nothing comes close! What would you pay for a good nights sleep? I didn't think it was possible but they did it. I put mine in my conventional frame and its as close to perfect as possible. The service was awesome and not pushy. Spend time there, they won't mind . They'll even feed you.View More Reviews
These guys are the best! If you need a new bed at the best price with no pressure sales... This is the place!! We have shopped online for a new waterbed set and come to find out here is the manufacturer for all these online stores here in Denver. Our salesman John Hannon was the easiest to work with. Set up and delivered.. These prices and customer service can't be beat! They also sell all your supply and linen needs. We are going to be returning for more goodies!! Thanks guys!!!
In no max is a place to buy a nice, quality bed. We bought our water bed mattress there 14 years ago and did not hesitate to go back when we were in the market for a replacement. The selection of mattresses is great and we decided on the king sized dual air, adjustable mattress. We also bought the MCINTOSH bedroom set with the king bed, dressers, mirror and two night stands. We are in love with the investment in our good night's sleep. The sales folks have been with the company for over a decade and while some reviews describe them negatively, they are super knowledgeable and if you can get passed the first few minutes of 'sales speak', and communicate what you want, you will find that the staff is interested in your experience and find a great bed! A little like buying a car, but as a consumer, we take responsibility for making sure we say 'yes' or 'no' to the things we do or don't want. The experience was good and we invested in a bedroom set that will last for 20+ years. It's lovely, comfortable, classic, heirloom, and excellent quality. Thank you, Innomax.
I recently travelled to a relatives house and was fearing the dreaded "extra bed." Much to my surprise, they had a memory foam mattress from Innomax. I was amazed at how firm, yet comforting the mattress was. I awoke after every night rested, relaxed and invigorated.
As soon as I returned to Denver and went to their showroom off of I-70 near I-25. This company takes sleep seriously. The selection of memory foam, modified water bed systems and impressive mattress setups was very impressive. It seems as if they incorporated NASA space technology into their mattresses creating an amazing bedding system.
I purchased the organic memory foam mattress and I have been sleeping better for weeks! I would strongly recommend anyone who needs a better nights sleep to go to Innomax and get the system that is going to be perfect for their sleeping style.
Went there with a friend of mine who is looking for a new bed. She had already been to several other bed stores but I'd heard about this from several of the people at 850KOA radio. I thought it would be a good experience.
I was wrong.
It was nice that they had food when we got there. Tasty and good. The location was not the easiest to get to, but Google Maps did a good job. There are quite a few beds to try out and a variety of different options. The furniture was nice too, if a bit pricey, but then, I usually shop at AFW.
NOW, the staff seemed quite friendly, but as we talked and walked and tried out beds, and she described the beds she'd liked at other stores, the sales rep began to simply bash the other beds and touted theirs. "Everyone else is terrible and we are the only good ones to ever exist" is the feeling we came away with. I can understand that you need to tout your own bed, but you don't need to do it by spewing disrespect toward your competitors.
To top it all off, the sales rep began to sound like a used car salesman. Lines began coming out like, "I can probably get you a SMOKIN' hot deal but only today." I was waiting for the, "I'll have to talk to my manager" line, figuring that this was a bed and not a used Camry she was looking at, and lo and behold, those EXACT words came out of his mouth.
We felt hugely pressured, and we got that slimy feeling you get after a particularly annoying visit to a local used car dealership hoping to push a substandard product on us by pressuring us to BUY NOW or the deal will be gone forever!
Now I don't know that the products offered are substandard or not, and I doubt they are, but the feeling we got as we were slinking away completely overrode our memories of any product detail we were given.
In my humble opinion, I would shop somewhere else, anywhere else but here.
We had an extremely disappointing and disconcerting experience. Initially, I gave them a 5 star rating based upon the mattress comfort. We purchased the memory gel with phase change thermal cell bed because it was advertised to have great lumbar support (I had an 8 level spinal fusion).The price was displayed at roughly $2,200.00, which they gladly would have sold it for, but we found it online for about $800.00. They begrudgingly honored the price as they advertise a 'price match' option.
The mattress was great for about three months, then it began to soften and develop pockets of laxity. We gave it ample time to see if rotating and a different topper may help the lack of support, but nothing worked. When we started contemplating the purchase of a new mattress (after a year for a bed with a 20 yr warranty, sigh) I decided to visit the store and discuss our options. Given the reviews from other customers, I feared such would be an unpleasant experience, and I was right. After some back and forth with the Regional Manager and his attempt to upsell us to a much more expensive mattress, we asked them to come look at ours as we felt it was defective. They came to our home the following day and determined the mattress had irregularities and we believed we'd get a replacement bed, we we needed ASAP! They said we had to wait until the following Wednesday. Wednesday came and went without the promised phone call. Our phone calls to the RM were ignored and not returned. So, at that time, I changed my review to a one star as I didn't want anyone else receiving the same unfair, poor, disappointing and unscrupulous treatment we had. It was after that, we had a conversation with the RM and he said "I actually had a positive outcome for you but now that you changed your review to one star, my hands are tied". In other words, us exercising our right to educate others resulted in them not honoring their warranty for a mattress they determined was defective. I wish the saga ended there, however, the situation turned even worse. I'd emailed the VP of the company asking for some help, and he contacted my company and made untrue allegations. Saying if I wanted to change my yelp review to a one star, then "GAME ON". How tragic that the VP of a company would try and get a customer fired because they were honest about how they were treated? All in all, a complete nightmare.
After over a year of dealing with severe lower back pain, I can honestly say that purchasing an Innomax mattress was the best decision I've made for my health! Tommy was helpful, patient, and steered me in the right direction to ensure I purchased the best mattress for my back. The customer service was excellent, the product-top of the line, and I am beyond happy with my purchase! I would absolutely recommend Innomax for anyone looking to invest in their health and comfortable sleep!
We were "pressured" into purchasing a very expensive mattress about three years ago. We have had to purchase memory foam toppers to be able to sleep on this terrible mattress. We should have done business with Denver Mattress because they offered a "satisfaction guaranteed" policy. We complained to Innomax but they were not inclined to work with us. Their attitude was "you bought it you own it." The mattress is called prodigy. If we had not paid
so much we would gladly haul this monster to the dump. It would be a shame to take up landfill space with this. Bottom line, be careful. We learned the hard way.
We met with Tommy. Still waiting for some kind of resolution.
No response from Tommy. Will never do business with Innomax again. Other mattress businesses offer a trial period. Innomax does not. It truly has a " you bought it you own it" policy.
I had a Select Comfort bed for 14 years that I absolutely loved. When the topper finally wore out, I discovered I could not find a replacement topper as they stopped making them. My husband and I really needed a different sleeping surface, but I could not stand the thought of giving up the Select Comfort....but the one I bought in 2001 was 7 grand, and there was just no way we could spend that on a bed. We went to Innomax and bought a very nice non-air mattress that was 3 grand. We spent about 45 minutes lying on this bed in different positions, and really loved the way it felt. Once we got it home and slept on it for several weeks, we discovered that our backs were hurting in the morning. We discussed different theories as to why that could be happening on such a great feeling bed but came up with no real answers. I contacted Mickey, our sales person, who asked if we would give it 3 weeks, and we agreed to. Still, back pain for us both. Disappointed and frustrated, we made an appointment to come back in and see Mickey, and he spent time discussing things with us and then sent us home with a nice, thick foam topper to try and see if we simply needed a thicker sleeping surface. We agreed to give it 3 more weeks. Still, back pain. With every single interaction with Mickey, he was genuine, professional and pleasant. Never ever any pushy, cheesy sales tactics. When I called Mickey this final time, he made an appointment for us to come in and see the manager (and him). This time, we laid on several beds for a very long time. We decided to go with the air mattress that Innomax makes. Innomax came to our house, took away our old mattress, brought the new one in, set it up, gave us directions, told us how to find support if we have questions once they left, put a fiber optic rose, several chocolate mints and a thank you card on the bed when they were done setting it up. The 2nd bed costs more than the first, but the manager made things right and didn't haggle over the extra cost. He clearly wanted to give us a good product and good customer service. We worked together with them to find a solution that we needed for peace of mind and a restful night's sleep. Innomax has been good to us. They have to eat the cost of those mattresses when they are returned, so they have to implement effective and compassionate problem-solving strategies with consumers, before just taking back a custom-made mattress. They stand by their promises,and although we were frustrated for weeks trying out different things, it was a reasonable request on their behalf. Once it was clear the 1st bed was not for us, it was replaced with expediency by the 2nd one.
We are happy with our bed, and would recommend Innomax to anyone!
Ugg, I think back on the sales experience when we bought this bed and I cringe. It was 4 years ago. The first salesman was pushy, but not terrible. When we said we needed some time to think about it, he brought over the "closer". I think she was called Sandy. And she was relentless. I asked about the "hump" in the middle of the air bed caused by the baffle between the air chambers. Her response: "sleep diagonal sometimes, get crazy!" I swear, she said that.
Somehow despite that, we were stupid enough to buy the air bed and I know there must have been high fives between the sales people when we left. The pump was loud, the firmness setting seemed completely arbitrary, and that hump... It was just never comfortable. The pump died a year ago and, since then, it's been like sleeping in side by side hammocks. My wife declared that we are getting a new bed today. And not from Innomax.
Btw, do they still use "laser technology" to see if your spine is aligned?? That was soooo ridiculous.
Price Match Saved Us being ripped of $986 from Innomax
End of Dec 2014 we went to the Denver Innomax showroom. Sandy was the 1st salesperson we spoke with, who started out her skit stating that Innomax does not advertise because they would be competing against themselves, as they're in over 1600 stores. At the time I didn't care as I was just there to look at their beds, but now I'm here to share with you why they don't advertise.
We ended up purchasing the Medallion Waterbed LS1000 and foundation. Cost $2,861. When we got home we did a google search for the bed to find out that buying from the Manufacturer directly in Denver were they're manufacturered these beds, as we did cost us $986 more than buying the exact same model from discountwaterbeds.com and heaters etc. from Ebay, with no tax, no shipping fee, and no having to deal with below par employees.
So why don't they advertise?? I would say so any dummy that walks in there can pay them a lot more than they sell to other distributors and retail stores for.
But don't worry they have a 30 day price match guarantee. Go ahead start holding your breath now... Sandy stated she was not getting our emails, guess she doesn't know about return receipt sent to sender each time the email is opened. Tommy the district manager out of Loveland will get right on it and take good care of you... keep holding your breath... He sent us back our same links to discountwaterbeds.com stating they were advertising the the wrong price and his figures were only $349 due back. Note, months later discountwaterbeds.com is still advertising that same great price.
Pays to bank with Wells Fargo who investigated and gave us our refund right away, charging it back to Innomax.
MORAL OF THE STORY: Skip the ripoff, google the bed of interest and Save yourself near a THOUSAND Dollars!
I've held out replacing my ancient mattress because I dreaded the sales hype of sleep showrooms. It is so much more fun to spend money on bed furnishings. Accent pillows! Italian sheets! And really, how much have beds changed in two decades?
Turns out, a lot has changed.
Fortunately a friend recommended Innomax in Colorado. The website is kind of dated, but the beds are not.
Like their name implies, the company is focused on innovation. Privately-held, Innomax's sleep experts are the brains behind many of the advances in sleep management found in the world's most popular (and expensive) mattresses.
I ordered a memory foam bed over the phone. Ordering was simple, and delivery was painless on our steep, private road. The mattress came shrink wrapped and was on my deck waiting for me after work. No need to sacrifice half a day waiting for a delivery truck. All we had to do was carry up our narrow stairs, cut the plastic off, and watch it expand.
The first week I didn't notice too much of a difference in my sleep, but sleep quality is hard to quantify. The second week, the results really started to show. I feel fantastic, and notice that the bed isn't torn up from tossing and turning.
I'm up now at 5:30 am for a morning jog, without setting the alarm. Something I haven't done in 15 years. I feel completely rested, and eager to get going. It is like turning back time.
Thank you Innomax for giving me my "bounce" back.
Great product, great customer service. I highly recommend InnoMax to all.
There warranty is only as good as their word. I bought a $1500 bed 5 years ago and the topper is supposed to be warranted for 20 years. It is in awful shape and they refuse to stand behind their product. So unhappy and disappointed.
We had a good experience buying our first king size bed at Innomax. Our salesperson was Daniel and he knew what he was talking about. We won't get our bed for another month, so no review on how we actually like the bed, but the purchasing experience was very pleasant.
I received excellent customer service from Mindi Wood. She was professional and answered our questions and got us the part we needed to fix not only one but two air beds! Great experience!
Its a big investment but so is our sleep quality. We decided to get a great nights rest by purchasing the Rick Lewis Innopedic adjustable smart base bed. we tested beds all weekend and it came down to Sleep Number and Innomax. Although They are both high end beds, Innomax bed came in first for sleep comfort and also they were able to beat out their competeter for about a 2,000 dollar difference also adding in the Chili pad that allows you to heat up to 115 degrees or down two 60 degrees. It can cool one side or both or heat both or one cold or hot, the massage feature is great too.... Better sleep and comfort here we come Thanks to Sandra Carbone and her Innomax team.
I will never sleep on a traditional inner spring mattress again. After being tired (no pun intended) of not getting quality sleep every night, I finally bought my own sleep system; I couldn't be happier! Goodbye restless nights, waking up throughout the night, and having a sore back in the morning. The sales staff were knowledgeable and helpful in my search for finding the right system for me. They offer delivery or the warehouse crew can help you load up your truck. I recommend Innomax to everyone I know. They have a customer for life. Thank you Innomax!
After an endless search on and off-line, I found InnoMax online, after a brief IM chat to confirm availability with Patty, a fabulous on-line representative, I requested a phone call to place an order. Scott in sales promptly called and asked all the right questions to place and ship my ODD order. InnoMax made my week, I cannot wait to sleep on my waterbed again. Thanks Guys.
We had an extremely disappointing and horrible experience. Initially, I gave them a 5 star rating (on Yelp) based upon the mattress comfort. We purchased the memory gel bed. The price was displayed at roughly $2,200.00, which they gladly would have sold it for, but we found it online for about $800.00. They begrudgingly honored the price. The mattress was great for about three months, then it was so uncomfortable. We gave it ample time to see if rotating and a different topp...er may help, but nothing worked. When we started contemplating the purchase of a new mattress, I went back to the store. Given the reviews from other customers, I feared such would be an unpleasant experience. After some back and forth with the Regional Mgr and his attempt to upsell us to a much more expensive mattress, we asked them to come look at ours as we felt it was defective. They came to our home the following day and determined the mattress had irregularities and we believed we'd get a replacement bed. Although we needed one ASAP, they said we had to wait until the following Wednesday. Wednesday came and went without the promised call. Our calls to the RM were ignored and not returned. So, at that time, I changed my review to a one star as I didn't want anyone else receiving the same demeaning, poor, disappointing and unscrupulous treatment we had. It was after that, we had a conversation with the RM and he said "I actually had a positive outcome for you but now that you changed your review to one star, my hands are tied". In other words, us exercising our right to educate others resulted in them not honoring their warranty for a mattress THEY determined was defective. I wish the saga ended there, however, the situation turned really bad. I'd emailed the VP of the company asking for some help, and he contacted my company and made untrue allegations. Saying if I wanted to change my yelp review to a one star, then "GAME ON". How tragic that the VP of a company would try and get a customer fired because they were honest about how they were treated?
My wife and I bought an InnoMax air mattress system from Sandy Carbone. It fit our present frame. We have slept on it 6 nights and neither one of us has woke up with back aches like we did before. Even after the first night. Sandy was very helpful when we went in to look at an air system bed. After looking at Sleep Numbers . In my opinion there is no comparison between InnoMax and Sleep Numbers. At InnoMax Sandy showed us the inside of the bed to show how and what it was made of, let us lay down on the mattress for a good half hour undisturbed and did not pressure us. It was a relaxing experience altogether. Now, so far we are satisfied.
We are now full-time retired RV travelers. Our coach has a air mattress king bed, after just a month on the road my wife’s side of the bed would not hold air. We called the manufactures rep Dave and he set up a air mattresses warranty replacement with INNOMAX. When we arrived we were received by 3 or 4 of the nicest people my wife and I have ever meet and did business with. Tommy and Sandy handle the exchange direct and Tommy repaired and upgraded the air pump, everyone we were in contact with couldn’t help us enough. Thanks and they will now be our MH bed replacement parts company...we will send all friends and relatives to this business... Again Thank You for the above and beyond service!!
I have had an air bed for over 13 years and replaced the motor 2 years ago. I have scoliosis and recently purchased a Temprapedic bed which I do not like as much as my air bed. The rubber hose rotted on the bed and the manufacturer has gone out of business. I was prepared to have to buy a new bed. I phoned Scott Chapin who called me back & discussed my concerns. He took the time to explain the differences in the hose connector on my current dual air art set and the Innoxmax system. It arrived Fedex and I am thrilled with the quality of the product. The advise the salesperson gave made assembly a snap! I am pleased to have preserved my original bed and am good to go for another 17 years. Sign me a very satisfied Internet customer!
I purchased an innomax complete bedroom set probably 20 years ago. I have moved two times since then. My last move, 6 years ago, I called Innomax... John and his partner from their delivery department came out disassembled my bedroom set and moved it for me to my new place and reassembled it. I was so happy! I'm getting ready to move again I called Innomax 2 weeks ago to find out how much it would cost to have the same thing done again. Disassemble my bedroom set move it set ...it up in the new place. Keep in mind I'm a single woman. I spoke to somebody on the phone a male, he said that John had retired but his partner was still working doing the same thing and that he could probably do it on a Wednesday or a Sunday. I was so excited! during the conversation he got sidetracked and was taking care of a few other things. When the conversation was coming to an end he said he would have the guy call me to give me a quote and let me know if he could move me or not.At the end of the conversation that said would you like my phone number so that the gentleman can call me back? The man on the phone said nope we don't need it... Which led me to believe they had caller ID and had my number. It's actually been probably more like 3 weeks now that I think about it and nobody has ever called me back! What a disappointment! Don't tell somebody you're going to do something and not follow through word-of-mouth is a very powerful thing!!! and here I was getting ready to buy a whole new bedroom set and new bed from this company. yeah that is not happening at all because I don't know what would get delivered. Innomax.. DEFINITELY NOT 5 STARS IN CUSTOMER SERVICE IN MY EYES ANYMORE!!!
I purchsed a waterbed heater from one of their online dealers (WaterbedBargins dot com) It was just over two years old and it quit working. Online it says 5 year limited warranty. I tried for months to contact the company, even going through the BBB with no response. Even the BBB said sorry but if they don't respond all we can do is note it and warn others. Then I got a hold of InnoMax . They said sure we can replace, for a pro-rated cost of $55. I originally only spent $69... for the heater. When I said that's not much of a warranty the guy (Mike from InnoMax) laugh at me and said "Well you know we're not talking about warranty on a car worth much more. We're only talking about a $50 item here". Really? So apparently if your not spending a butt load of money with this company they really don't care about you. Go somehwere else and spend your money where they actually care about their product sales and they actually warranty it. For all the hassle I've had just trying to get this taken care of, it's not worth it.
Bought a waterbed heater just over a year ago. It has already stopped working (it may have stopped sooner but it was summer, so heater not on much). Cant reach customer service, website warranty submission crashes and I can't sleep in my bed until I get a working heater installed.
About 2 weks ago innomax came out to take down my waterbed the 2 young kids were fast 45 minutes to take it down they were so kind and courtious and fast yesterday they came back. To put my bed together half hour to but it together a little long to fill the bed thank you for the fast courtious and kindness to the young men that did this for me I am extreamily happy with inomax and its emplloyees keep up the wonderful work and being the best waterrbed store in denver sincerely rosallind. Woodhouse
After months of sever back pain, we decided it was time to look for a new bed! We visited this store and now have a wonderful King size bed and couldn’t be any happier. Thank you so much, Sandy and Innomax, for the great customer service and for helping us have a great night’s sleep and less back pain!
Just had the best two nights of sleep! Bought the perfection dual king, and love it. I spent 3000.00 on the last bed, I -comfort latex cooling memory foam etc, etc, and couldn't wait to part with it! Not even 1.5 years old. Can't wait to go to bed!!
Bought the top of the line king waveless soft side mattress five years ago. The zipper mechanism for the mattress pad that also holds the mattress rails in place literally fell apart in my hands recently. Now the rails are not held in place properly and the bed is very uncomfortable. I was told it would be $800 just to replace just the mattress cover!! I am stationed in Germany and have no other options other than to scrap this bed. Never again.
My husband and I have been looking at getting a waterbed for his shoulder pain. Sandy had shown us beds they had in the showroom. We tried them out and we were sold! The bed felt fantastic! Sandy was very knowledgeable about the beds and sleeping patterns. We got a great bed for a great price. In a few weeks we will post how the bed is doing. I have a feeling it will really help with the back and shoulder pain. Thank you InnoMax!
Horrible! I purchased a queen mattress and it failed within five days! It sprung a leak and they refused to refund my money. Not only that but they were rude and didn't want to answer my questions. They only wanted to attempt to sell me more items - a pump to drain the mattress they sold me with a leak. Come to find out they had sold me a mattress that had a hole it they previously patched! Not an honesty company or one I would recommend doing business with. Take your money elsewhere!
Very pleasant experience. Great quality for a great price. Scott took very good care of us.
I have bought 1 set of the air mattresses here and love my bed. I bought my granddaughter her be and matresses here and she loves them. Thank you so much for the great service also.
Had an issue with a mattress we purchased 2 years ago, InnoMax honored our warranty and replaced our mattress. Thank you!
3500 bed has a dent in it after only a year and a half. No wonder their salespeople are so great, they have to be. Disappointed.
Good quality and good price. Bought our bed there. Comfortable.
I bought a water heater for water bed it broke after 29 months product guaranteed for 5 years two first full year after 65 percent for the rest not at all satisfied with the service
We purchased an Innomax waterbed system in February, 2019 from a local dealer for over $2200. The bed was installed by the dealer. No information for maintenance was included or warranty. We didn't even know the brand name until an issue occurred. We had mattress protectors to keep the mattress clean. Unfortunately, one of our cats had an accident in an unprotected area requiring laundering. I checked the Innomax website for laundry instructions and there were none. Being a Memorial Day long weekend, there was no one at Innomax to help. I pre-spotted the area and used a cold water wash to clean. The top came out in a shriveled mass! I air dried it but the mass remained. I filled out a claim for on their website and got an email offering a replacement top for $368 plus shipping! I spoke with Dave Chandler at Innomax to question their lack of information on how to launder and he acknowledged that "spot cleaning" was recommended. Really, did he not think we would NOT try to clean a mattress top after a period of time? He said they NEVER had this type of issue before. I asked that he recommend cleaning information be added to the website, tagged on the mattress top and included in consumer information. The mattress is OK but the customer service is not. I hope this helps others who launder bedding.