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Arctic Dreams mattresses is a line of mattress by Dreamfoam Bedding. These economy mattresses are perfect for the budget conscious shopper and driving great value for the price. Also, they are great for anyone with allergies according to their hypoallergenic score!
Raymour and Flanigan sell a variety of mattresses including many name brands, but they also sell mattresses under their own label - Bellanest, which is a line of extremely affordable mattresses. Their mattresses come in either memory foam or hybrid varieties, and most find them comfortable though there are some that claim durability issues.
Based on our aggregated reviews and our scoring method, we recommend Arctic Dreams in this match up!
Arctic Dreams: 8.9/10
Raymour And Flanigan: 7.4/10
Arctic Dreams: 8.7/10
Raymour And Flanigan: 7.4/10
Arctic Dreams: 9.4/10
Raymour And Flanigan: 7.5/10
No Back Pain:
Arctic Dreams: 8.9/10
Raymour And Flanigan: 7.4/10
Arctic Dreams: $399-$899
Raymour And Flanigan: $219-$759
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Raymour And Flanigan:
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It isn't always easy to figure out customer satisfaction with companies doing lots of work cleaning their online reputations. That said, customers give these mattresses good marks overall. However, there were some who didn't appreciate the feel. so research more below to consider your body type with the mattress specifications!
There are mixed feelings from customers about the longevity of support of these mattresses. Though some enjoy the quality of these mattresses, if you have a heavier body type, make sure to read the reviews before buying.
For those that are hoping for impressive edge support, some report that these mattresses don't have the best edge support.
These mattresses have mixed reviews on their durability. We all want to find a mattress that will be as cozy now as it was 10 years ago, but sadly, not all are built to last. If you are considering buying a mattress with mixed reviews on durability, do a double-check on the trial and warranty policies and price to make sure that you are comfortable.
Check the Prices For Arctic Dreams: Get Today's Prices
Customers don't always feel good about these mattresses. Some customers didn't have a good experience, but others were completely satisfied. One of these mattresses may be great for you, but it makes it harder to predict. Read on below to learn more and to hear from customers to see if one will work for you.
Customers have mixed reviews about the support found in these mattresses. Though there are some folks that find comfort and support, others have had issues with spine alignment. If this brand is on your short list, make sure to read more about it before purchasing.
Edge support is always important to those that like to sit close to the edge of the mattress Other customers don't find it to be a major sticking point for them. Edge support in these mattresses may not be excellent so make sure to do added research if it is important for you.
These mattresses may not give the lasting comfort that you are striving to find. Some folks describe issues with feel and longevity over a short horizon. If you would consider yourself larger or looking for something with lasting support, these mattresses may provide good comfort initially, but take a look at the mattress specifications and reviews before buying.
Superb comfort, a little hot even on cold nightsView More Reviews
Bed is nice and comfy.
This is the most comfortable bed I've ever slept in. I bought this like in May, its November now and it still sleeps like a dream. Either me or my kids are always laying on it. I never really get hot on it, but I always sleep with a fan by my bed because I hate when the air isn't moving.
I've read some reviews of these bag beds which are negative, and most of those always say the bed smelled terrible and then it sleeps terrible. No idea if those people are just unhappy with everything all the time, or if the smell is linked to a defective bed. Mine had a slight smell when I opened it, but.. It wasn't really strong, It didn't run me out of the room or anything. I simply opened a window and put a fan blowing across the bed and it was just fine and ready to go that night without any smell.
This bed is a dream and I wish I had thrown out that garbage half and half bed my wife had bought before earlier. those half soft, half hard beds really suck.
Superb guest bed at the right price.
Ordering this bedding was a great decision. It arrives, vacuum packed, in a manageable size box, and takes just a few minutes to regain it's normal shape. The bed is very comfortable. I am not using a box spring, just the Dreamfoam bed on top of the bed frame. It's firm enough, and stays cool and I can't believe I got such a great bed at such a good price.
Everything I expected
Purchased a twin for my sons bunk bed and it far exceeds my expectations. Its very soft and comfy. We purchased a queen foam mattress at a local mattress store for my daughter and I'm kicking myself that I didn't purchase this bed in a queen.
Purchased this mattress for our guest room at the same time we were within a 100 day trial period with two twin XL foam mattresses for the master (another more expensive brand). I was finding my side of the bed too firm so tried out Arctic Dreams mattress in our guest room. Immediately slept better and woke without shoulders hurting. I've since ordered an Arctic Dream twin XL for the master and am returning my original mattress. Both mattresses (queen and twin XL) came quickly, expanded right away with barely any noticeable odor. Would definitely recommend if you need a little more give in your mattress. Also, price can't be beat!
just wish it was a little firmer
I bought this mattress to add on to a Queen size bed to create a super bed so myself, my partner, dogs, and cat could all fit in one bed. I didn't want to spend a lot of money incase my plan didn't work. This mattress had pretty good reviews, so I thought I would give it a try. I had pretty low expectation because our Queen mattress is an expensive one. I love this mattress! I typically sleep on the side of the bed that has this mattress because I find it even more comfortable than our Beauty Rest mattress. If you're looking for a less expensive alternative to a name brand mattress, I would highly recommend this one.
I was incredibly skeptical of this product and had buyer's remorse the moment I came home and saw the small box at my door. I thought they had sent me a twin instead of a king. But I unpacked the thing with great trepidation and watched it grow into a very heavy and full size king mattress. I waited 3 hours and then went to bed on it. It was a lot firmer than I imagined but let's just say I had the best night of sleep I've had in forever. I was also half an hour late for work because I didn't want to get out of the damned thing. I love it!!!!! I don't understand the reviews saying it's too squishy and that you sink in?? It is solid as can be without being uncomfortable.
I had back surgery in 2011. We bought a $1400.00 king mattress that we thought would last us for a long time because of my back surgery and the pain I was still having. It failed, lost all the support I needed. we bought 2 twin size Arctic Dreams 10" and put them on 2 adjustable bed frames. My wife and I sleep so much better now and we both get up with hardly any back pain which is very important to us. The cooling factor really does work. The support for my back is extremely good. No odors at all from the manufacturing of the mattress. I would say it is a medium firm mattress which for us is perfect. The manufacturing of the mattress is extremely good it shows it was made in the USA by a company that wants to put out a quality product.
About what I expected
On time delivery, expanded as in other reviews, and a very comfortable mattress. Very happy with this purchase.
My son loves this mattress! It was easy to unpack as well, thank you!
This matress is nice and soft, but it doesn't feel like you are sleeping in clouds. It is more like a marshmallow; soft, yet it has support. I don't wake up with any pain. I waited a few months before I reviewed the mattress for a more accurate review. I have had it for 6 months so far, and I haven't experienced any issues with it. I prefer softer matresses since I sleep on my back and don't turn around while I sleep. This matress might not be for everyone. It all depends on your preference. The top is soft and adjusts to your body. My mattress hasn't lost its shape at all, but I only weight 99 lbs. For someone on the heavier side, that might not be the case. So far I am happy with my purchase. I will update this review if I notice any problem with my matress. I was a bit worried when I bought this mattress because many foam mattresses lose their shape after you use them for a while, or people experience back pain. I haven't experienced any of those issues. So far I am happy with my purchase. I will update this review if I notice any problem with my matress.
very comfortable mattress overall; although, the top layer of the mattress seems like it isn't thoroughly attached because it tends to bunch up where someone was sitting or laying. Also, the edges of the mattress do not hold up well to weight, they are smashed down flat when sitting on the side of the bed.
I'm very happy with my Dreamfoam Bedding. I love it!
I'm not sure how to review this. I ordered 2 mattress, one full and one king. The King mattress expanded to 10" within an hour. The full size after 2 days was only to 7" thick and not expanding any more. The covering on the two are different which makes me think they are not the same mattress. Anyway, Amazon is great they refunded my money on the full size as it was not the 10" thick as advertised, I would give the King size 5 stars, it is very comfortable.
I love it
The mattress came right away and its very comfortable, I would tell a friend to buy one very reasonable price. Thankyou
Great mattress ! Has done wonders for my back !
Very comfortable. Perfect for my small office/guest room.
We bought two of these mattresses--an RV queen for our travel trailer and (a few weeks later) a twin mattress for a room in our house. The mattresses are very comfortable--not too soft or too firm. I researched extensively before buying the DreamFoam Arctic Dreams mattresses, and I don't believe there is a better value anywhere. I highly recommend this mattress!
I bought this for our son. It was ready to sleep on in a couple of hours. It did not have much smell if any, I expected it to be smelly until it had time to air our. The mattress looks like a traditional mattress with stitching and shape. It is not as soft as memory foam, which is very good. For the price I could not believe the sleeping experience. I bought another for my wife and I as a result.
I was waiting to write a review on this product, because mattresses are so important. I was very hesitant to buy a foam mattress, heard they sleep hot, it would feel "dead", support might not be there (like a leaky air mattress).
I took a chance, though, and glad I did! This is hands down the most comfortable mattress I've ever slept on. It still isn't quite a 10", around 9.5" expanded, so that had me worried at first, but simply amazing how comfortable. Total body support, whether sleeping on side, back, or stomach. I bought some 400 TC Egyptian Cotton sheets and pillowcases on Amazon to go along with it, and it sleeps very cool.
I wanted to support an American business, and am highly satisfied. Been about a month so far, and it got more comfortable after a week or two.
I initially slept on it on the floor, until my platform bed arrived. It was comfortable then, but is even better on a slat platform bed. No box spring needed.
No smell, and it's the Goldilocks grade: not too soft, not too hard, just right. I'm about 200lbs, and I can't say enough good things about this product.
I seriously doubt you could spend $1000s on a mattress, and sleep better than this.
I would give it ten stars if I could. You can't beat this price, this comfort, and made in USA on top of it all.
Got my 10" bed in 2 days, free prime shipping. Arrived packaged well, expaned in less than 2minutes. Very comfortable, have slept on it for a month and have no complaints. Solved all my sore spots and I sleep very soundly now. I would recommend this 10" bed to all, great bed, no problems
Very good product
Much better than I anticipated for the price. Great value
So comfy and for half the price of what I was looking at in Ikea and Bob's
It does the job.
Our third dreamfoam bedding purchase as we have 2 others already. Great product, no smell (off-gassing?) when opening and made in the good old USofA. Price can't be beat and our son loves it. The only reason it doesn't get 5 stars is the lack of edge support. I happens with all three of our foam mattresses, so it may be inherent in the design or material. Very comfortable and the price can't be beat. Fast shipping and easy to unwrap. As a bonus you can use the mattress bag it comes in to wrap your old one in when discarding as some areas require old mattresses to be wrapped.
Got this to replace a well known Swedish brand mattress that had been on my adult son's bed since grade school. He weighs 200lb now ... this mattress works very well for him, he's happy!
Setup was simple. Mattress is suprisingly comfortable for such a great price.
Comfortable for about 2 weeks then it gets soft in spots.
worth the price for sure. I would buy this again.
Very comfortable. I am disappointed that if someone else heavier is lying on the other side of the bed, you will roll down towards them. but very comfortable sleeping.
Verry pleased so far....have had this mattress for a few months now and it is very comfortable. So far have had no problems with sagging.
put this bed in my motorhome best nights sleep ive had in years. Buying 1 for the house next!
I purchased this mattress for a daybed that is used in a guest room. Initially I was looking for a reasonable mattress that would be comfortable for most guests and made in the USA so I could support the US manufacturing and wouldn't need to worry about weird chemicals. I have never purchased anything like this online and didn't know what to expect, but due to the great reviews I thought I would give it a shot. All I can saw is I am so impressed by the quality and comfort.! I have been having back pain and suspected my new previously purchased(very expensive) mattress in my bedroom might have been the culprit. I starting sleeping on the dream foam mattress regularly and wouldn't you know it, my pain went away. I had to move back to my mattress when we had guests and the pain came back. Based on this I am confident that the Dreamfoam mattress is what gave me relief from my back pain. I highly recommend this mattress and will buy again when replacing another mattress. It is really amazing when it arrives in a box vacuum sealed. It is easier to maneuver this way. It gets to full size quickly, so I would recommend putting it where you want it before removing the plastic covering.
My husband and I were not sure if we would like the new mattress but turns out it's perfect. We are sleeping better and loving the new memory foam. Thanks for the help R&FView More Reviews
We were a little scared to change from a mattress with springs to the new memory foam. WOW, what a great choice though. The memory foam conforms to your body and is so comfortable. The aches and pain of growing older have disappeared when sleeping on this mattress.It just supports your every need when you sleep. Would buy this mattress again in a minute after using it! Thank You Raymour and Flanigan
My mother bought a mattress 1 and half years ago. They came out, checked the mattress, told her she wasn't getting a new one cause she sweat on the mattress. Only took pictures of where she sweat which was one spot, it's not like they are going to resell the mattress. And they should correct the guarantee that if you sweat don't call us. Some guarantee they have. They didn't even check that the mattress was sunk in on both sides. When I sat on it I fell in it. And we have rotated the mattress. I will never buy from them again and I will tell all my family and friends as well. Thanks for nothing Raymour and Flanigan.
I am writing to this hoping someone on top will hear me out and re-consider the sales tactics. Your employees are salesman, not doctors. Customer knows best. After 9 wonderful years of having my 'firm' bed from Sleepy's it was time for a new bed. I would have returned to Sleepy's for my mattress needs, but they closed down their Waterbury, Ct. location. And so, because I had done business with R&F in the past with furniture, I thought I'd try buying a mattress from R&F.
Now from my sleeping experience, which is above all other professional bedding experiences, I was determined on getting me another 'firm' bed. Who knows my back more than my back? So I walk into the Waterbury Location and immediately I was approached by a sales rep. I told her that I am looking for a mattress. As we walked to the back of the store, she asked what type of mattress I had in mind and I told her a firm mattress. She then begins to ask me what side do I sleep on? I told her that I am a side sleeper. She then said, that for a side sleeper plush is the recommended mattress. I told her well thats against everything I believe in. I then told her, that I walked into R&F with my mind set on buying a firm mattress due to my previous mattress experience. She has me try out two plush queen beds.
One was too soft, but the other at the time felt like it may have been what I needed. She says, I'll give you 15 minutes on the mattress and I'll come back to see what you think. She comes back to what felt more like 10 minutes and asked what did I think. (I now know a mattress decision takes way more than 15 minutes.) I told her the mattress does seem that it will do the job. Plus, hearing all she had to say about plush being for side sleepers made me feel like I may have been wrong with my own idea of a firm bed. Even a manager came by to help me understand that side sleepers use plush. He even stated, 'firm is one of the most returned mattresses.' They also convinced me to buy the platinum warranty just in case it doesn't work out. I make the deal. What a regret!
I should of listen to my body! The bed arrives and my first night on it was great! But on the 3rd day, I woke up with with a stinging feeling on my hip side. I went back to R&F and spoke with the manager and he said, it may be that my body is adjusting to the bed and that I should give it more time because I have platinum coverage. I leave thinking he may be right about me adjusting, so I go back home. But I now see, more time sleeping in a bed that wasn't for me wasn't good advice, medically speaking. Even a healthy back can get harmed sleeping on a bad mattress. The manager who said I should give it more time was really saying to me, leave the knife in your hip some more, I'm sure your body will adjust. What ridiculous advice from him having no medical background, and stupid on my end to have listened! About a week later with sleepless nights and painful mornings, I wake up in tears and in much more pain.
Now, I went back to the Waterbury location. I see the same saleswoman and I tell her please get me out of this bed. She says, she's gonna get the manager. I think his name was Jim. I don't know what was with Jim that day, but he would not listen to my experience with this plush bed. It seemed as if he was upset that I was exchanging my bed and would not give me his ear. I wanted to give him my reasons on this whole plush idea for side sleepers may not be for EVERYONE. I wanted to tell him my experience on this plush bed and that maybe what is recommended may not apply to all customers. (During my research on mattresses, I read an article that strongly agrees that firm bed is for side sleepers) But seeing that Jim was acting irritated and insensitive to me, I felt so offended that I left pissed off out of the store and made a complaint to the customer care department of R&F on the manager of the Waterbury, Connecticut location.
Hours after walking out. I received a call from Newington, Ct R&F. The manager tells me that he heard through the district manager that I needed help exchanging my mattress and that he wanted to help me out only if I come to the Newington location. I wasn't too happy about the half hour drive there, but I really needed this issue to be resolved and was willing to invest my own time. The manager there was awesome. He heard me out and even agreed with me that the plush idea for the kind of built size of a man I am wasn't a good bed referral. A Firm mattress should of been recommended, due to my size and previous experience with a firm mattress.
I also expressed to him that I had wished I made the first decision or first mistake on my bed and not R&F. I felt now my warranty will be used up on what I believe was R&F fault by not listening to me before the initial sale, and the complaints after the sale. He told me not to worry. He will waive the 95.00 delivery fee and make this sale like a first time sale. But that if I don't like the new firm mattress, then I would have to pay the 95.00 for delivery. I agreed. I was very happy to know I finally am going to get some real sleep... not so fast!!
Here's the topper!! The second bed arrives. The delivery guys begin moving the bed out of the truck. One of the guys is out of the truck and the other is inside the truck sliding the bed out. When the bed was about to exit the truck, the guy inside the truck lets the bed drop to the ground. The bed bends at the corner due to the impact. I immediately said to the guy, 'Hey!, thats a thousand dollar bed and you shouldn't of done that. And especially in front of the customer, me!' I asked the other delivery guy in Spanish, because he knew little English, what happens if I reject this bed and don't sign because I seen the way my product was handled and now I'm concerned it may have been damaged? He replied, 'It'll be ok. You should see how we handle them at our warehouse.'
I was shocked that he said that, but at the same time I thought maybe the beds can handle such abuse so why fuss for another one. My new mattress is gonna get abused at the warehouse, like the driver said, before I even see it anyways. They put the bed down, I inspect it and lo and behold!! Now, theres a visible hump in the middle of the bed and a slope on the top corner of the bed where the driver let the bed drop. Complaint was filed again on the drivers handling of my product and his remark about how they handle all other mattresses at the warehouse. Finally, I am hoping this matter falls in the right hands and that I am dealt with immediately. I will be continuing my complaint until I am heard. If not, I will do whatever it takes so that I am heard.
**Update** 08/12/17 A foam mattress was selected and extremely discounted due to my awful experience with R&F. Two months later the foam mattress is not holding up. It feels like a plush foam now. My hip pain is still there. Very uncomfortable at night with both the bed failing to support me and also my hip waking me up at night. For the record, I've never had a left side hip issue. I hope there is no long term damage done to my hip. My advice stay away from this company. Their sales tactics is too aggressive, especially on a product that takes time to make a decision on. They're after your pockets with their aggressive sales tactics, and not after your well deserved beauty rest. I recommend going to an all mattress store next time.
After purchasing a mattress from the Raymour and Flanigan Store in Brick, NJ it was delivered with a fee to my residence. After sleeping on the mattress I began to get suspicious of the mattress I received. It did not seem to be the ultra firm mattress I purchased at the store. After researching my bill and the tag on the mattress I was able to confirm that the mattress was indeed not the one that I purchased! In fact it was a totally different brand.
I went to the store that I purchased the mattress at in Brick, NJ to discuss the problem. Come to find out they said that they don't even sell that brand mattress that I received upon delivery to my house. So they basically told me that I might have switched up the mattresses and tried to scam them! They were unwilling to give me any compensation and the accusation that I was trying to scam them is ridiculous! Lesson learned DO NOT BUY FROM RAYMOUR AND FLANIGAN!!!
I am an Interior Designer. I ordered this mattress for a rental house in Southampton. This is a mattress that will last. It is firm however the top is cushioned and soft-- without a pillow top! I find that pillow tops tend to sag or loose their plumpness ( usually on one side) pretty quickly so I never buy them. It is a high mattress so make sure you measure how high you want your bed to be. Go with the 5" box spring and if you need it lower go with a Bunkie board.
I need a firm support, but also have a 5" memory foam from my previous bed on top. The combination of the two works best for me. The pillow tops do not offer me enough firmness. I am very happy after 5 days.
The original box spring ordered was too big; the team from R&F returned the following day with a replacement.
We purchased this recently for a spare bedroom in our home. It's been used by guests of ours and the tell us how much they like it and how comfortable it is. We are very pleased with our purchase!
I sleep on this every night, and i'ts very comfortable. It was worth the money.
We need a bed for our guest room. Because my mother-in-law will be using it has to be comfortable but will not be an every day bed. This fits the description for us. We got it on sale for $500 and at that price it is a steal. Great for the price.
I love this mattress comfort height is excellent. Love the split box spring easy to get into my apartment. Would recommend to all my friends.
Great product for sleeping Dream comes easily You will like this when you use this for your real life You can happily sleeping in this bed
First night great sleep in 10 years! I didn’t know what I was missing.
Finally a bed I can enjoy to sleep in. Exact firmness I’ve always wanted and the height ratio is solid
Great mattress and great company to deal with. Delivery and set up and removal was so great and fast.
This mattress is amazing is like sleeping on clouds if there were such a thing.....
I am truly in love with our new mattress. Previously I owned a plush mattress but my husband and I experienced lower back discomfort and tightness in the morning. We decided it was time for a change and that we needed something more firm. We tried out 5 mattresses in the store within our price range and decided to purchase the Bellanest Imperial Firm King Mattress. We could not be happier, it is the perfect amount of firm for us and we no longer wake up with lower back pain. Also as first time owners of a king bed we are loving all the extra room. This mattress was a great find at a good price, and I absolutely reccomend it to anyone looking to switch from plush to firm for extra support.
Wooo This is the mattress that I need to sleep the whole day. Delivery and attention in Raymond and Flanigan is the best experience ever!!
So far I believe it may have being too firm for my wife as she is saying her back hurts. For me is ok no problems at all. After all for me is an ok matres.
Very nice. Bit more in height than old mattress. Having a disability,little harder getting on it. My shoulder & neck pain is 90% less now in the morning. For the on sale price&comfort, it's great!
Great mattress for my back pain. Very comfortable after a hard day of work. My wife neighbors came over and laid on it and tested it out. They will now head over to Raymour and Flanigan to purchase the same mattress. One of my neighbor bought the bedroom set this mattress was sitting on in the store now she's going to go back and get the mattress and box spring for the complete set.
Very comfortable and helped me sleep through the night!! No more back pain!!!
Just in love with these mattresses it is so comfortable I bought a queen size for myself and this full size for the guest room. So far it is doing wonders I just don't want to leave my bed in the mornings it was indeed a great buy.
This mattress is a little too firm for me. I would like to have had it a little softener. Thank you for your prompt service.
I just received my mattress. Right now I have mixed feelings about it. The majority of my life I have always slept on a super firm mattress. This is the first new mattress I'm sleeping on in over 10 years. I selected the Bellanest Firm but it does not feel firm. Not exactly soft but not really firm. It is nice, well made and I have no problem falling asleep. I'm getting use to it. I'm happy to have a well made new mattress. The Raymour and Flanigan sales person was very helpful. I would not describe this mattress as firm. A bit cushy.
I purchased a mattress at R&F. It was rock hard. Also, the base for the mattress was delivered with a faulty electrical control box. I contacted R&F to return the product, only to learn that R&F had a no return policy (which was not articulated to me by the salesperson). I was told that I had to wait 30 days to exchange the mattress. So, I had to either sleep on the rock hard mattress for a month and damage my lower back or sleep on a different bed. I told the manager of the store that the bed was not close to the one I tested in the store. He told be the demo beds in their showroom were beaten up, and they couldn't be relied on to know how soft or firm the actual beds would be that are delivered to the home. I described the factory defect with the base, and was told that usually customers are forces to have the base manufacturer (reverie) service their own products an R&F doesn't get involved, but he would make an exception and replace the defective base I received when I switched out the mattress. R&F sells the lowest model of the reverie base with their beds. These bases are very cheap, and R&F does not back them up. Instead, they refer customers to reverie for service. Reverie's customer service is extremely slow, and their reps do not have basic knowledge of the products. So, if you buy a bed from R&F you should plan on replacing the base in short order, or sign on to endless negotiations to get the base repaired. So, about 2 weeks after receiving my "new" bed from R&F I am stuck with a broken base and a concrete slab to sleep on. R&F refuses to address the problem until another 2 weeks passes (even though they delivered a defective base to my home and a bed that is not even close to the one I tested in their showroom). Classic bait and switch. In the meantime, I am sleeping on an old bed in a spare room and storing their defective products. I only have the manager's promise to replace the base and approve the switching out of the mattress in a week. If the next mattress turns out to be different than the beat up ones in their showroom, I am stuck. By far the worst experience I have ever had with a purchase of a bed. Also the most expensive bed I ever bought, close to $4000 and counting so far. Basically money and time wasted. My last rodeo with R&F.
I bought this mattress for a new apartment we were building we just moved in 2 weeks ago, we can not get a decent night sleep on it, its hard as a rock and not at all like the one we tried in teh store, upon going to the store, we were told since we didn't buy a mattress protector(which is a scam as we weren't offered any to buy or even say we didn't want it, they wont do anything the mattress is hard as a rock, they all lie when they tell you you can try it out and the if you do not like it they will retirn , so much for their 5 year warrantee, do not ever trust this chain
It is now 1 year since we purchased a brand new king sized mattress and adjustable bed frame from R&F. We did purchase the Platinum Protection Plan. The purchase process was good but since that day, all downhill. First, the assembly and installation of the bed frame was bad. The assembly was done wrong which resulted in the bed frame being stuck with the head and feet positions elevated. 136 minute wait on the Platinum Protection service line before I gave up and called Reverie. They instructed me on how to lower the bed, re-program the remote which then identified the problem as a bad remote. Since it was just installed I had to go back to R&F. Called service again and was told to expect a call within 48 hours. Nothing. Called the store and received a call back at the end of the day. A new bed frame was going to be delivered. Wow, great (or I thought). Bed frame delivered and assembly team identified that the first frame was assembled wrong. New frame in and all good, well only for so long. This weekend when I tried to raise the head of the frame, no response from the remote. Changed the battery and still nothing. Crawled under the bed to go through the re-pairing process and noticed that the control box light was off. Tried calling R&F as we have a Platinum Service contract. Got voice mail and left a message. After my last experience, called Reverie customer support and left a message there. Reverie called back a few hours later, walked me through some trouble shooting and their first thought is a failed control box. Now per the R&F Platinum Service agreement, that gives me a new bed frame. Let's see if R&F ever calls back. Reverie however is sending me a new control box (they were willing to have a service technician come to the house but given COVID and the Pandemic, trying to avoid unnecessary people in our home) and I will install myself. Now I have to figure out how to get my money back from R&F on the Platinum Protection Program as it is a waste.
Don't buy here....mattresses are defective and dirty...box springs don't match