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Arctic Dreams mattresses is a line of mattress by Dreamfoam Bedding. These economy mattresses are perfect for the budget conscious shopper and driving great value for the price. Also, they are great for anyone with allergies according to their hypoallergenic score!
City Mattress sells a variety of mattresses, including name brands like Serta and Sealy, and its own proprietary options City Mattress brand. With locations across New York and Florida, they get good marks on customer service overall, but there are some concerns around the durability and price value of some of the products sold.
Based on our aggregated reviews and our scoring method, we recommend Arctic Dreams in this match up!
Customer satisfaction isn't all that simple to figure out for the average shopper, especially with brands managing their online reputation closely. That said, these mattresses get good marks from customers overall. There were a few complaints from customers that couldn't get comfy so take a look at the research below to make sure one of these mattresses will work for you!
There are mixed feelings from customers about the longevity of support of these mattresses. Though many find these mattresses comfy initially, if you are larger or have wide hips or shoulders, make sure to read the reviews before buying.
For those that are hoping for impressive edge support, some describe these mattresses as having lacking edge support over the short term.
Durable mattresses will last between 7 and 12 years based on the materials that are in the mattress. Mattresses with springs tend to last longer if they are well made than foam mattresses -- though this is not always the case. That said, mattresses with less of a focus on durability can start sagging much faster, especially under the weight of heavier sleepers. These mattresses have mixed feelings from customers. Some have found comfort for the long term, but others have had complaints.
Check the Prices For Arctic Dreams: Get Today's Prices
Sleepers don't always feel excellent about these mattresses. Some customers were happy with the way their new mattresse made them feel, but others reported being uncomfortable. One of these may work for you, but it makes it difficult to figure out. Continue looking on below to learn more if one of these mattresses will work for you.
Some reviewers feel good amounts of support in these mattresses, but some others have complained about loss of support. For those that have back pain already, take a look at the reviews to make sure the purchase fits you.
There are mixed signals about edge support on these mattresses. Some find these mattresses to have even support, but others had issues with lumpiness.
Unfortunately, customers don't always love the durability of these mattresses. While some customers felt comfortable with their mattress, others had faster problems than average. Make sure to take a look at the specifications, warranty, and reviews before buying.
Superb comfort, a little hot even on cold nightsView More Reviews
Bed is nice and comfy.
This is the most comfortable bed I've ever slept in. I bought this like in May, its November now and it still sleeps like a dream. Either me or my kids are always laying on it. I never really get hot on it, but I always sleep with a fan by my bed because I hate when the air isn't moving.
I've read some reviews of these bag beds which are negative, and most of those always say the bed smelled terrible and then it sleeps terrible. No idea if those people are just unhappy with everything all the time, or if the smell is linked to a defective bed. Mine had a slight smell when I opened it, but.. It wasn't really strong, It didn't run me out of the room or anything. I simply opened a window and put a fan blowing across the bed and it was just fine and ready to go that night without any smell.
This bed is a dream and I wish I had thrown out that garbage half and half bed my wife had bought before earlier. those half soft, half hard beds really suck.
Superb guest bed at the right price.
Ordering this bedding was a great decision. It arrives, vacuum packed, in a manageable size box, and takes just a few minutes to regain it's normal shape. The bed is very comfortable. I am not using a box spring, just the Dreamfoam bed on top of the bed frame. It's firm enough, and stays cool and I can't believe I got such a great bed at such a good price.
Everything I expected
Purchased a twin for my sons bunk bed and it far exceeds my expectations. Its very soft and comfy. We purchased a queen foam mattress at a local mattress store for my daughter and I'm kicking myself that I didn't purchase this bed in a queen.
Purchased this mattress for our guest room at the same time we were within a 100 day trial period with two twin XL foam mattresses for the master (another more expensive brand). I was finding my side of the bed too firm so tried out Arctic Dreams mattress in our guest room. Immediately slept better and woke without shoulders hurting. I've since ordered an Arctic Dream twin XL for the master and am returning my original mattress. Both mattresses (queen and twin XL) came quickly, expanded right away with barely any noticeable odor. Would definitely recommend if you need a little more give in your mattress. Also, price can't be beat!
just wish it was a little firmer
I bought this mattress to add on to a Queen size bed to create a super bed so myself, my partner, dogs, and cat could all fit in one bed. I didn't want to spend a lot of money incase my plan didn't work. This mattress had pretty good reviews, so I thought I would give it a try. I had pretty low expectation because our Queen mattress is an expensive one. I love this mattress! I typically sleep on the side of the bed that has this mattress because I find it even more comfortable than our Beauty Rest mattress. If you're looking for a less expensive alternative to a name brand mattress, I would highly recommend this one.
I was incredibly skeptical of this product and had buyer's remorse the moment I came home and saw the small box at my door. I thought they had sent me a twin instead of a king. But I unpacked the thing with great trepidation and watched it grow into a very heavy and full size king mattress. I waited 3 hours and then went to bed on it. It was a lot firmer than I imagined but let's just say I had the best night of sleep I've had in forever. I was also half an hour late for work because I didn't want to get out of the damned thing. I love it!!!!! I don't understand the reviews saying it's too squishy and that you sink in?? It is solid as can be without being uncomfortable.
I had back surgery in 2011. We bought a $1400.00 king mattress that we thought would last us for a long time because of my back surgery and the pain I was still having. It failed, lost all the support I needed. we bought 2 twin size Arctic Dreams 10" and put them on 2 adjustable bed frames. My wife and I sleep so much better now and we both get up with hardly any back pain which is very important to us. The cooling factor really does work. The support for my back is extremely good. No odors at all from the manufacturing of the mattress. I would say it is a medium firm mattress which for us is perfect. The manufacturing of the mattress is extremely good it shows it was made in the USA by a company that wants to put out a quality product.
About what I expected
On time delivery, expanded as in other reviews, and a very comfortable mattress. Very happy with this purchase.
My son loves this mattress! It was easy to unpack as well, thank you!
This matress is nice and soft, but it doesn't feel like you are sleeping in clouds. It is more like a marshmallow; soft, yet it has support. I don't wake up with any pain. I waited a few months before I reviewed the mattress for a more accurate review. I have had it for 6 months so far, and I haven't experienced any issues with it. I prefer softer matresses since I sleep on my back and don't turn around while I sleep. This matress might not be for everyone. It all depends on your preference. The top is soft and adjusts to your body. My mattress hasn't lost its shape at all, but I only weight 99 lbs. For someone on the heavier side, that might not be the case. So far I am happy with my purchase. I will update this review if I notice any problem with my matress. I was a bit worried when I bought this mattress because many foam mattresses lose their shape after you use them for a while, or people experience back pain. I haven't experienced any of those issues. So far I am happy with my purchase. I will update this review if I notice any problem with my matress.
very comfortable mattress overall; although, the top layer of the mattress seems like it isn't thoroughly attached because it tends to bunch up where someone was sitting or laying. Also, the edges of the mattress do not hold up well to weight, they are smashed down flat when sitting on the side of the bed.
I'm very happy with my Dreamfoam Bedding. I love it!
I'm not sure how to review this. I ordered 2 mattress, one full and one king. The King mattress expanded to 10" within an hour. The full size after 2 days was only to 7" thick and not expanding any more. The covering on the two are different which makes me think they are not the same mattress. Anyway, Amazon is great they refunded my money on the full size as it was not the 10" thick as advertised, I would give the King size 5 stars, it is very comfortable.
I love it
The mattress came right away and its very comfortable, I would tell a friend to buy one very reasonable price. Thankyou
Great mattress ! Has done wonders for my back !
Very comfortable. Perfect for my small office/guest room.
We bought two of these mattresses--an RV queen for our travel trailer and (a few weeks later) a twin mattress for a room in our house. The mattresses are very comfortable--not too soft or too firm. I researched extensively before buying the DreamFoam Arctic Dreams mattresses, and I don't believe there is a better value anywhere. I highly recommend this mattress!
I bought this for our son. It was ready to sleep on in a couple of hours. It did not have much smell if any, I expected it to be smelly until it had time to air our. The mattress looks like a traditional mattress with stitching and shape. It is not as soft as memory foam, which is very good. For the price I could not believe the sleeping experience. I bought another for my wife and I as a result.
I was waiting to write a review on this product, because mattresses are so important. I was very hesitant to buy a foam mattress, heard they sleep hot, it would feel "dead", support might not be there (like a leaky air mattress).
I took a chance, though, and glad I did! This is hands down the most comfortable mattress I've ever slept on. It still isn't quite a 10", around 9.5" expanded, so that had me worried at first, but simply amazing how comfortable. Total body support, whether sleeping on side, back, or stomach. I bought some 400 TC Egyptian Cotton sheets and pillowcases on Amazon to go along with it, and it sleeps very cool.
I wanted to support an American business, and am highly satisfied. Been about a month so far, and it got more comfortable after a week or two.
I initially slept on it on the floor, until my platform bed arrived. It was comfortable then, but is even better on a slat platform bed. No box spring needed.
No smell, and it's the Goldilocks grade: not too soft, not too hard, just right. I'm about 200lbs, and I can't say enough good things about this product.
I seriously doubt you could spend $1000s on a mattress, and sleep better than this.
I would give it ten stars if I could. You can't beat this price, this comfort, and made in USA on top of it all.
Got my 10" bed in 2 days, free prime shipping. Arrived packaged well, expaned in less than 2minutes. Very comfortable, have slept on it for a month and have no complaints. Solved all my sore spots and I sleep very soundly now. I would recommend this 10" bed to all, great bed, no problems
Very good product
Much better than I anticipated for the price. Great value
So comfy and for half the price of what I was looking at in Ikea and Bob's
It does the job.
Our third dreamfoam bedding purchase as we have 2 others already. Great product, no smell (off-gassing?) when opening and made in the good old USofA. Price can't be beat and our son loves it. The only reason it doesn't get 5 stars is the lack of edge support. I happens with all three of our foam mattresses, so it may be inherent in the design or material. Very comfortable and the price can't be beat. Fast shipping and easy to unwrap. As a bonus you can use the mattress bag it comes in to wrap your old one in when discarding as some areas require old mattresses to be wrapped.
Got this to replace a well known Swedish brand mattress that had been on my adult son's bed since grade school. He weighs 200lb now ... this mattress works very well for him, he's happy!
Setup was simple. Mattress is suprisingly comfortable for such a great price.
Comfortable for about 2 weeks then it gets soft in spots.
worth the price for sure. I would buy this again.
Very comfortable. I am disappointed that if someone else heavier is lying on the other side of the bed, you will roll down towards them. but very comfortable sleeping.
Verry pleased so far....have had this mattress for a few months now and it is very comfortable. So far have had no problems with sagging.
put this bed in my motorhome best nights sleep ive had in years. Buying 1 for the house next!
I purchased this mattress for a daybed that is used in a guest room. Initially I was looking for a reasonable mattress that would be comfortable for most guests and made in the USA so I could support the US manufacturing and wouldn't need to worry about weird chemicals. I have never purchased anything like this online and didn't know what to expect, but due to the great reviews I thought I would give it a shot. All I can saw is I am so impressed by the quality and comfort.! I have been having back pain and suspected my new previously purchased(very expensive) mattress in my bedroom might have been the culprit. I starting sleeping on the dream foam mattress regularly and wouldn't you know it, my pain went away. I had to move back to my mattress when we had guests and the pain came back. Based on this I am confident that the Dreamfoam mattress is what gave me relief from my back pain. I highly recommend this mattress and will buy again when replacing another mattress. It is really amazing when it arrives in a box vacuum sealed. It is easier to maneuver this way. It gets to full size quickly, so I would recommend putting it where you want it before removing the plastic covering.
I called City Mattress in Henrietta while I was on my way home on the NYS Thruway. The salesperson Eric was very knowledge and efficient when I inquired about models and pricing. I was so pleased at the ease of speaking with him that I decided to get off the Henrietta exit on my way home. When I walked in the store I was greeted by Eric and he showed me the mattress we had discussed. I noticed a different model close by that I was interested in because it was a similar model to the others I have for my kids. I asked for the best price, he gave me a great deal and that was it. He set up delivery for the next day and I was out of the store in less than 20 minutes. The delivery guys were also on time and they also asked if they should remove their shoes which is nice because most contractors do not and it's annoying. Overall, this was my first time buying from City mattress and it won't be my last. I actually called another sore in the area I had bought three mattresses from before I called City and the sales guy was short and not helpful. Their loss! Nice job City Mattress and thank you Eric!View More Reviews
I purchased the 'Red' mattress a year and a half ago. The guy (can't remember his name, was the Manager) was nice, but I wanted a pillow top and he convinced me I wanted the 'Red.' He assured me it would be better for my fibromyalgia. He also told me that it would feel warm for awhile, but would wear off. The heat is still there, worse with hot flashes and I get lower back pain when sleeping on it. I paid over a thousand dollars for a full, not at all happy with it! Don't be swayed by salesmen! Get what you want, then you only have yourself to blame if you're not satisfied.
We have a defective mattress and we're told we were out of luck! I don't understand why City Mattress did not stand behind their product. I never write reviews but when my husband is sleeping in a crevice the size of a canoe and I'm sleeping in the equivalent of a kayak, I can't ignore it. We've had two 'lemons' now and this mattress was sold under warranty and we paid for the upgrade from our old defective one. Now here we are again with a lemon with no one to help. So sorry we gave them another chance. I wish they would just make it right.
The sweetest dreams happen on a city mattress after you drown your sorrows with five bubble teas from Tai Chi next door. I had a good experience purchasing my own mattress from one of the Buffalo locations, so I brought my friend in Rochester here, and pretended I wasn't secretly just trying to get bubble tea from next door. I've actually been in here twice but the aforementioned occasion was the only time we bought anything and she is extremely happy with it too. I mean the mattress. But that also.
Adam Miller was great to work with. He was very knowledgeable and showed us an array of mattresses . Adam was not pushy and we felt very comfortable with him and walked out feeling positive about our purchase. Adam also gave us a discount on our mattress as we saw an ad in paper that would reduce the original price of our deal. The delivery guys were awesome and nice. City Mattress is the place to buy your mattress and have sweet dreams! Deb K
My hubby & I went shopping for a mattress. We all know how overwhelming it can be so many choices recommendations from family & friends we were dreading it! But we were Fortuante to be greeted by Luciano Ricci@ the Naples store on 4296 Tamiami Trail N He helped us choose the correct mattress for our personal needs. Then he told us we will receive a call to deliver mattress and pick up old one. Which we did first thing in morning so nice didn't have to wait around. Then I was given a time window of of 3 hours. To my surprised the driver arrived early. The deliver men where very professional, neat and took out old mattress replace with new took about 10min. Such a pleaseure all went very smoothly. I highly recommend CITY MATTRESS and to see Luciano Ricci
Great people, great selection. Let us lay on basically every mattress in the store and knowledgeably talked to us about each one. Very happy with our experience here.
After purchasing the wrong size mattress & box spring encasement covers due to miscommunication on my part as well as the sales associate's part, I called the store and spoke with the manager, Mike and he agreed to exchange the wrong size for the correct size even after I had opened the packages. Mike was kind, compassionate, and flexible with the exchange. In addition, while talking to him during the transaction I asked about pillows and he took the time to show me a few options that he thought would work for me. He was a wealth of knowledge and I even ended up leaving with the most comfortable pillow I've ever owned in my life! Thank you Mike, this is exactly the way a business and customer service should be handled.
We had not bought a mattress in number of years and were anticipating making a difficult decision because there are so many different styles and price ranges. Gary is an excellent sales person who really knows the products and listens to the customers' needs. I think we were in and out of there in a half hour with exactly the right purchase. The delivery was also extremely efficient. While we were there, we also talked to another sales person and to the manager. This is a really well operated business, very customer oriented. No pressure sales; we were asked a lot of questions to ensure that we got the right mattress. We are very satisfied. So nice to experience professional customer service.
Thank you to Mike for working with me to get a different bed. And thank you to the salesperson that helped me, Janelle Harris. She was very kind, patient and knowledgeable and if she was unsure, her coworker, John Ogletree was able to answer my questions, I had a lot of them. I'll update this review after sleeping on the mattress a couple weeks. I would recommend the Jefferson Road store and ask for Janelle or John. City Mattress really does want to make you happy!
David was great. Explained to him we hate our bed and have bad backs, etc. He hooked us up with the City Mattress Sequoia Queen Plush/Firm. WE LOVE THIS BED! Can't thank you all enough. What a great place to buy a mattress!
I could not be happier with the service here. Mike is a mattress scientist. He seriously knows his stuff and genuinely cares about finding a mattress you'll love. What a breath of fresh air compared the cold, disinterested car salesman types at other mattress stores. Save your time and go straight here.
I worked with Gary at the Henrietta location and he was amazing he knew the product better than anyone I have ever spoke to about a mattress he was very helpful and knowledgeable plus gave me a screaming deal.... I had a warranty issue with an older mattress and he took care me exceeding all of my expectations!!!!
Mike was great. Very knowledgeable and no pressure. Very quick delivery. I know we're we will be going when we need to purchase another mattress. Great experience!
Sleep is important which makes picking out your mattress a very significant decision and can be stressful, but my wife and I was put at ease by Gary who was patient and willing to take the time to show us all our options and answers all our questions. He was extremely knowledge and honest with us and made our experience pleasurable. They have a wide selection of mattresses which is nice because you can compare the different styles making sure you make the right decision..
This place will by far EXCEED your expectations - we live in Orlando, where there is not a City Mattress, and we love the service, quality and selection so much that we drove 150 miles to West Palm to get our latest mattress. After horrible experiences and pushy salesmen at the big chains - this family owned business blows the competition away. Gary was excellent - he and the whole staff make the whole process - easy and refreshing. I wouldn't buy a mattress anywhere else. Repeat customers for life for us!
I normally would not think to write a review on a mattress store. How boring can that be? BUT, my experience at the North Palm store was outstanding. I went into the store needing two beds and needing delivery in two days. I worked with John. I told him what I was looking for and what I did not want in a mattress. He immediately went to work showing me what I wanted in the price range that I was working with. No high pressure, no switch and bait, just a very nice experience. Prior to visiting this store, I did a comparison quote at one of the nearby national chains. This City Mattress store beat them in price and in-store service. Hands down, no question about that. The delivery was on time and the guys were super friendly and set up the head boards without being asked to do so. I don't think it gets much better than that! I would certainly recommend this store. I can see why other folks are giving this store a 5 star rating. They work hard at giving great service. Keep up the good work folks!!
Mattress stores are on damn near every corner, where to do business? Our experience with this City Mattress location was nothing short of stellar. We needed a special height box spring and sales associate Vicki Tallini was knowledgeable as to the solution, and they had this not so typical item in stock. Excellent price (we had done some research), yes delivery is included, yes they'll take the old box spring out. We ordered it about 3PM on a Thursday and they are delivered it and in place by 10AM Friday. Impressive. Can it get better (you may ask) and the answer is a resounding YES! Delivery was by Delvyn and Robert; they called before arrival and went above and beyond in their service. Without asking they completed the headboard installation that was half done by our movers, waited while those allusive dust bunnies (although our home is immaculate!) that hide under a bed were hunted and captured, and HELPED get the bed skirt in position before putting the mattress in place. All pleasant and with a smile! Drive past those stores named Giant, Firm, Discounter, Warehouse, and the King too. Head to City Mattress; a beautiful store, large inventory, excellent pricing and exceptional sales and delivery associates.
Wide selection, unpressured shopping experience, on-time and professional delivery, what more could you ask for? It's hard to tell what a mattress should cost with all the media advertising and "discounts", but we got a chance to try a range of prices in the general style we wanted, and John gave us information without trying to influence our decision. I would recommend this location to any one.
Vicki is the one to see if you wish make a purchase at City Mattress. She is knowledgeable, outstanding personality, not only interested in making sales but cares about your needs first. and, returns phone calls almost immediately. I like that in a sales person. Highly recommend Vicki and this location. The Best!!!
We came in from NY and needed a new mattress immediately. As we pulled in to the lot we were told by a lady that they are so nice to do business with. As we entered the store we were greeted by a wonderful lady named Vicki. We told her our requirements and within a half hour we chose exactly what we came for. The delivery we were told would be today on a Monday and we would get a call in the AM. Everything went as planned and we couldn't be more pleased. This place is top notch. We did go to Macy's prior and were told it takes a week. I wish this place was in NY!
Very good experience with City Mattress. They were not pushy, very professional, and the delivery was fast and on time. Would recommend them to anyone.
I went here to get a bedroom set and a mattress. The saleswoman (Carol) was great. She was very knowledgeable and did not try to pressure me in any way. I ended up getting a bedroom set and a "luxury firm" mattress. After sleeping on it for 2 months I decided it was too firm so I went in and a different great salesman (Chris) helped me find one in the same price range which wasn't so firm. So besides having a very large selection of mattresses and bedroom sets they also let you exchange a mattress in the first 3 months if you aren't happy (with a very reasonable $100 delivery fee). I didn't think I was going to have to use it but I'm really glad that they have this happiness guarantee.
We shopped for our new mattress last Sunday. The staff was very helpful, yet not too "Salesy" as I have experienced at some stores, hence the reason we tried a new store. Our salesman was quite helpful and gave us as much time as we needed (which surprisingly wasn't all that long for something as big as choosing the right investment). I would definitely go there again.
Wonderful service from the minute we walked in! We were shown several options and the rep was pleasant the entire time. He was very attentive and gave us a great deal. The store was clean, well lit and the displays were very appealing to the eye. Thumbs up. We'll be back for more!
Carol helped us and was so generous! We got a great mattress that looks like it will last a while. We got a 1 year no interest deal that helped so much!
I needed a new mattress because of water damage in my apartment. When I went into the store I didn't know what I was looking for but Theresa was so helpful and amazing, she knew what I needed and what I wanted more than I did. She had the best recommendations for me and had me lay on the beds for 5 min, which I had never had anyone have me do before, and it really helps you get a sense of the right bed for you. Because of the damage in my apartment my landlord was paying for the mattress and Theresa was beyond helpful in that aspect as well and could not have made the process any easier for me. The guys that delivered the mattress were also so nice and professional and were in and out in less than 5 minutes. Everything was fantastic and I would recommend everyone go to City Mattress.
Very disappointing. We purchased a bed just to return it within the allowed time period. The second bed is awful, and now we are stuck. Bed one felt amazing at the store. We spent over $2800. After a few nights, the sleeping areas sank drastically. We returned to the store to test another bed made by the same manufacturer because it was the next in line regarding firmness. We went more firm hoping to eliminate the potential to sag. (They no longer carry this brand which is made locally. A reviewer actually had the same issues we are having, and the manufacturer got involved-and failed). The sales rep made a snide comment that it likely due to my wife's pregnancy that the bed wasn't a fit for us. Hmmm...I'm not pregnant and the opposite side of the bed reacted the same way. Bed 2 delivered 4 hours early. They waited for my wife to arrive at the agreed time just to be rude and question why she wasn't ready earlier. He was intimidating; sticking folded up paperwork in her face to sign. This bed is horrible. I went to City Mattress expected the Cadillac of beds just to receive a Yugo. We purchased our children's beds at Extreme Discount mattress with low expectations and ended up with a better customer service experience and more comfortable beds at the fraction of the price. Just this week I had reps from City Mattress take a look at our bed. Our mattress needs to settle yet another inch for it to be considered abnormal. You literally have to put effort in to roll to the middle of the bed. All beds settle, I understand, but how does at $2000+ bed go lousy after 2-3 years? City Mattress cannot do anything except perhaps give me a new bed at a lower price. So basically I would have to buy another over priced bed from a company I don't trust and potentially have 2 king sized lemons? I asked that a manager call me to talk pricing and to schedule a visit and haven't heard anything the next day as requested. "We stand behind everything we sell. That's our commitment to you" is City Mattress's motto. Do you think my experience reflects this mantra? I would not suggest shopping here at all.
Salesman (Chris) was helpful and professional in helping us choose the right bed. Gave us plenty of time to decide without pressure. Overall great shopping experience.
Walked in looking for bookshelves or a desk but they don't sell any...but Theresa was a gem and sold us two awesome pedestals...stop in and ask for her.
Excellent service. The sales associate was incredibly knowledgeable and nice. My wife and I had shopped at several other locations and had a good feeling when we walked in. We left with everything we wanted and needed.
I had an excellent experience at the location on Sheridan in Amherst. I was there near the end of March 2018. My sales associate Theresa was fabulous! I went into the store knowing what mattress I wanted. A splurge...the Tempur Pedic Cloud Supreme. I compared it to another Tempur model just to be sure I was getting the right firmness. Theresa insisted I take all the time necessary to be sure and was so patient and helpful. I did not feel pressured in the least. I have now slept on my new mattress for almost a week. ABSOLUTELY love it!!! Highly recommend City Mattress. Great friendly service.
I purchased a mattress from city mattress after they may beat a price on one I found at Bon-Ton. I should've stuck with the one I found at Bon-Ton! I paid more money than I have ever paid for a mattress and it is awful! It sunk in the middle and it is far from the firm mattress I was told it would be. Very dissatisfied, will not go back!
I've had two really nice experiences at City Mattress so far. The first was when my partner and I were out and about looking for a specific bed frame model and gathering ideas. We stopped in City Mattress on a whim and had an excellent experience with Joe. He was able to tell us more details about the bed we had in mind, such as where it was made, its construction, and feedback he had heard about it. He showed us other options and made us really think about what we were looking for in a bed when it had more so been something we were mulling around. My partner and I ended up going back to the same brand we liked and totally unrushed we were able to browse its catalogs since we didn't see anything on the floor that struck us. We didn't make a purchase that day but the impression left was very positive. It wasn't so much sales as giving us the information so we could make the right choice for ourselves. As others have said, the sales person gave us space to think, which we needed. Ultimately that great customer service is what brought us back to City Mattress knowing we were ready to buy this time. We knew the bed frame we wanted and it was a matter of narrowing down mattresses. The sales person showed us a number of options, telling us about the various bed constructions and durability, figuring out what we wanted and needed. The lower priced options were on equal level as the higher priced and we didn't feel pressured to swing toward something pricier. He also gave us space to think and try, to narrow down. We walked out feeling confident with the bed and frame we chose. The nice thing was be able to pick a delivery time and day, and they that don't charge you to for extra trips, which is nice since we were told bed frame would be in at a much later point. The salesperson said both could be delivered at the same time but my partner and I wanted off our old rock. Our mattress set was delivered a week later with no problem. The guys were in and out and we were able to carry on with our day as planned. The bed frame was 4-6 weeks but it ended up being 8 weeks, which was the only ding in the process. Once again the guys were fast and efficient. I love our beautiful bed and frame! I would highly recommend this company.
I am writing to tell about my VERY POSITIVE experience with this store this week. My son is a UB student. We had very little time to furnish his room. We were told to go to City Mattress by a friend. The salesman Joe was so nice, professional, and a pleasure to work with. They had free next day delivery and called with the delivery time which was exactly the time they came. The delivery men were so polite and asked if they should take their shoes off before entering the house ( even though it was a dumpy college house!). They set up the frame and mattress in minutes. We even found a lamp on sale there to go in the room. I don't usually write reviews, but when something goes so smoothly you must let it be known.
Excellent customer service. Joe Cuddahee showed me all the mattress in my (low) budget, and let me choose the best one for me. Purchasing was easy and efficient, and delivery was the same. I would buy here again in a couple of years, and would highly recommend to friends and family.
In from out of town recently to help my 86-year-old Mom move out of her Amherst condo and down to Texas. She was moving limited items long-distance. What to do with the old queen mattress set? Some junk luggers wanted as much as $175 to take it to the dump! I called City Mattress, where she had purchased the set 8 years ago, and the kindly clerk who answered -- Jacques -- said they'd come and get it for $35, which sounded a more reasonable fee. The two young men who arrived to take the mattress and box springs were so sweet! Such good customer service! I had no problem tipping them as they were fast, efficient, and did not complain, despite the fact it was a walk-up and raining outside. Too bad such a nice mattress will end up in the landfill, but "nobody takes used mattresses anymore" (due to bed bugs, etc.). Very helpful team here at City Mattress! Don't hesitate to buy a mattress from them!
Was pleasantly surprised after my experience at City Mattress this past weekend. Was searching for a mattress for my sister who is moving into her first off campus college house, so our need was for something cheap yet durable to last her a few years. Upon entering, the store gives you the impression that it probably doesn't have any college type mattresses but this is a misconception. We told one of the workers exactly what we needed and two reasonably priced options were shown. We ended up going with a decent full size mattress that came to $405 including the bed frame. Judging from the quality, I think the price could have been dropped down into the 3's. The edge support isn't superb. Delivery is free as well, but not same day delivery so make sure you come in a few days before you need the mattress delivered. The store itself has other products besides mattresses. Upstairs, there is a section with furniture that isn't cheap but is definitely worth taking a look. I don't know if the quality of the mattress is as good as other stores in the area sell but time will tell! My favorite part about the customer service here was that we were given some time to think it over and breathe without a salesperson breathing down our neck That's hard to find but definitely helped win us over!
pleasantly surprised and verrry happy that the man and i stopped into City Mattress on Sheridan this past holiday weekend, as we were in search of a new mattress to cradle our world-wearied bodies. we thought for sure that it would be out of our price range, and that we would be ignored as we had been at the previous two mattress shops we visited. Joe Cuddahy is THE MAN. go in, ask for him, prepare to get great customer service. he didn't balk a single second or flinch at our meager budget (of course i want a lusciously soft Prana Sleep mattress, but the corner's been a tad slow lately due to the windchill, ya know?), and he was very patient as he taught us about mattress firmness and whatnot. all in all, we got an A-MAH-zing new mattress set for UNDER our budget, and we even came out with a sturdy new frame and high quality, warrantied mattress pad in the deal. and it was delivered the very next day...BOOM! i LOVE going to sleep now. its really awesome when a 'local' business respects its customers and treats them right.
Terri is such a gem, we highly recommend her and appreciate her kindness and helpfulness while shopping for a new bed! She took so much time with us and helped explore which options would be best. She was so sweet and helped us make a great selection for my mom. Terri is so wonderful and we will recommend her to all of our family and friends. She is the best!!!