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Amore offers four different mattresses, from a budget-friendly flippable foam version to two different hybrid hybrid options with amazing customization options for the price, and lastly a high end all-natural latex mattress version. They offer a variety of exciting features like split firmness, copper infused fabric, and the option for luxury foams. With these options and solid customer satisfaction, we think there is a lot going for Amore's mattresses.
Urban Mattress is both a retailer and a brand of mattress. They were founded in Boulder, CO in 2008 with only one store and have grown to 14 stores in over 12 cities across the US. Their retail operation carries other mattress brands such as Vispring (the luxury British bedding brand) and Tempur-pedic, along with their own brand Urban Mattress and Urban Naturals. They are also active in social responsibility, donating to local charities in each of their locations. They have a budget line of Urban Mattress bedding focusing on both memory foam and hybrid bedding with a mid-price point to fit any budget.
Based on our aggregated reviews and our scoring method, we recommend Amore in this match up!
See Our Full Review of Amore
Trying to get to the bottom of if a mattress will work for your body and comfort preference by only reading the reviews is a hard task. Also, some brands screen reviews on their websites that make it harder to find answers. That said, with our analysis of current customer feedback, these mattresses are rated as having some of the highest marks.
Everyone loves supportive mattresses -- it is the difference between being happy in the morning and being miserable. These mattresses do an exceelent job supporting sleepers.
Essentially, edge support is the difference between sleeping wherever you choose or only being able to get comfortable in the middle of your mattress. However, these mattresses are excellent at supporting the edges.
Bowling Ball & Density Tests
The bowling ball test is a fun test to measure mattress firmness. Also, the bowling ball test does a great job measuring even support across the sleeping surface. These mattresses do great at providing support across the surface layers, while still remaining comfortable and aligning the spine.
All sleepers want a mattress that will support forever and be comfy for years and years. Sadly, some mattresses disappoint customers by sagging quickly. However, these mattresses are some of the best in terms of durability. Customers give them high marks for longevity. Based on the materials and reviews, they should last 7 - 12 years easily.
Get an Instant Discount for Amore: Get $200 Off & Up To 2 Pillows
Customer satisfaction is not always easy to figure out with brands doing lots of work to have superb online reputations. That said, overall, customers report these mattresses are comfortable. However, there were some who didn't appreciate the feel. so take a look at the research below to make sure one of these mattresses will work for you!
These mattresses do well overall in the industry when it comes to support. They provide a good surface for aligning the back and spine and customers report feeling good levels of comfort on the mattress. Customers report that they feel a good amount of support and and talk about good performance and solid inital comfort.
Edge support is important for those that sit or lay close to the edge of the mattress and are looking for a supportive surface. These mattresses are rated well for edge support for those that need it.
Bowling Ball & Density Tests
The bowling ball test helps measure the firmness and even support of a mattress. These mattresses are resilient across the mattress and offer an even firmness throughout.
It's always difficult to find products that last over 10 years. Brands, for the most part, rather not make a product that lasts forever if they can make repeatable revenue. However, there are still pack leaders out there. These mattress, as an example, get good marks from customers on quality. Most sleepers will experience them lasting between 7 - 12 years, though some who are heavier or use their mattress more often than nightly may experience them faltering sooner.
Did a lot of research online before purchasing from Amore. My wife and I did a lot shopping around before buying our new bedroom furniture. We were going up from a queen to either a Ca King or a King size. We found that some sets came in a Ca King size some only came in King. We finally found one we both liked and ordered it. Well to try to make a long story not so long. I thought we ordered a Ca King bed room set so I ordered a Ca king mattress. Nope. I called and talked to Todd at Amore and even though the mattress had already shipped he was able retrieve the the first one and ship out the right size. Great customer service! As far as the mattress itself, I've been sleeping on it for about 2 weeks and I love. Would highly recommend.View More Reviews
Prior to buying our beds, I had some questions. Your staff answered them promptly and satisfactorily.
The beds arrived promptly and packed well. They opened successfully and are what we expected.
I was nervous about taking the plunge into the online mattress world, but when I came across Amore Beds website, I felt a bit more confident. After searching several other competitor sites and reviews, I just kept coming back to Amore and I'm glad I did.
The mattress arrived sooner than we expected. The set up was very easy, it is heavy, but my husband & I were able to set it up by ourselves. Its been very comfortable.
My experience with Amore was great.
Did everything online, easy order process and quick delivery
Nice product and good quality. Friendly customer service.
Customer service went above and beyond to help me out. They returned phone calls very promptly. They even called me back when I didn't even leave a message. That meant a lot to me and I am referring them to all my friends.
Lots of great features that we were looking for. I'm on the lighter side and I don't sink in as far as I would like on this quilted wool cover, but I'm willing to deal with it for the piece of mind knowing that there's no chemical firesock. This mattress was odor-free which is a huge plus because I tend to be very sensitive to off-gassing.
We bought the king Medium, and after 5 months, we still love it. So incredibly comfortable. so far this is a fantastic mattress and would buy again.
Easy and informative ordering process.
My wife and I purchased two Twin XL mattresses. She was not happy with hers. It was a firm, but she actually wanted a firmer mattress. Mine was a Medium, and I have been very satisfied with it. I can actually say I have never seen such HIGH STANDARDS in customer service. The support group, especially Todd, was extremely responsive and understanding. The credit for the bed we delivered to Salvation Army was issued the same day we sent the receipt.
We made a list of all the luxury features that were important to us and we just kept coming back to Amore. We're glad we got it and it has met our high expectations. Customer service was very knowledgeable and helpful.
I ordered my bed on a Friday evening and it arrived the next Thursday. I ordered a queen sized in a firm. I have had it for about three weeks now and it has been great. I like a firm bed and this does the trick. This is my first foam mattress and I was pretty apprehensive about making this purchase. I received two pillows with my mattress as well, they are very comfortable too.
So far so good! Very comfortable.
Amo mucho my amore bed!! Provides the perfect amount of support and comfort
I have a dozen vacation condos with all different e-mattresses and this Amore Beds mattress is the one that has more guests inquiring about it than any of the others. I will be using Amore from now on and they are even better quality than the more expensive or better known brands.
King mattress is great and it got delivered as promised.
we are very happy with it
Fast shipping, and easy to set up. It took a couple of weeks for me to adjust to the bed, because the one I had been sleeping on was not very good. So I was not used to the firmness and support. The bed is like sleeping on a cloud. Love it!
Bed is great. Delivery was great. All in all a great experience.
Amorebed's very good and comfortable. It's convenient for removing..!
I have had my Amore Bed since July and absolutely love it. I have been sleeping so well. My only regret was that I didn't wait a couple of weeks to buy the bed. If I had waited I could have also received the two pillows that I can only assume are incredibly comfortable since the bed feels like what I can only imagine sleeping on a cloud feels like.
It is a wonderful bed. It took no time at all to get used to it and I sleep better and my wife loves it and sleeps better also. After 15 years on a sleep number bed this has been a great experience.
Great mattress and great customer service. I almost returned the mattress after 2 weeks, but they convinced me to tough it out a little longer and I'm glad I did. I wasn't expecting anything to change, but I guess they know a little bit about these things and how your body and mattress need to adjust to each other. I was ready to throw it to the curb, but now I wouldn't trade it for anything else. Thanks Amore!
I order the bed and fell in love the first day! The customer service staff is very responsive and reasonable. My wife and I believe these beds are such great value. We are so glad we discovered Amore Beds.
My husband and I are very different sizes, the mattresses I liked best left him with back pain in the morning, while the mattresses he preferred were so firm that I couldn't fall asleep on them. After consulting with my husband we decided to go with the spit option. Getting to choose our own firmness's changed the game. My favorite feature is the cooling. My husband ran so hot at night and since our Amore he hasn't woken up sweating. Finally, not only am I sleeping better but we are waking up refreshed and without stiff necks.
Everything was real easy, the ordering, setting up and financing. Great unstressful experience. The mattress is so comfortable, I am finally getting some quality sleep. Thanks to you all.
The bed is very, very comfortable! There was no smell when we opened it up, and it was easy to roll out and set up. I highly recommend this (medium firmness) mattress.
Warning, I find myself going to bed early and staying in bed late. This Amore Beds mattress is soooo comfortable, I can't wait to get home and hop back in it. Leaves me well rested and full of energy! I'm not quite sure how they do it, but this thing does not retain heat either. It's not cold to the touch, but it somehow sleeps cooler than anything else that I've tried out.
My soft mattress is very comfortable when sleeping on my back or side (I don't sleep on my stomach). The mattress arrived quickly and was very easy to set up by myself.
I received the mattress with a puncture, contacted CS and the best solution they offered was to send me a patch. I don't understand how they pretent me to pay for a new mattress only to put a patch on it because it came with a puncture. The answer was that it was "cosmetic".
Very comfortable . It has sleeping a pleasure again . I would buy again .
My wife and I really enjoy our new mattress. I waited until our 100 days were up to post a review. I have a Med-firm mattress, as Amore allowed me to customize my mattress differently. The four inches of poly-foam is in two, two inch layers, so instead of soft, medium and firm, I asked if I could have a Medium over the Firm and they said yes. its Just Awesome. I'm 6'2, 265, and it supports me fantastically. I believe the Medium mattress would have as well, but I typically like a firmer mattress, but My wife likes more of a medium mattress, so the Med-firm. All mattresses soften a little anyhow, so its a great customization for us. I had an Aviya mattress and it was not comfortable at all for side-sleeping as My shoulders hurt a lot. Not with Amore mattress, no more pain or discomfort. Our lower backs and my shoulders sink in just enough to provide the support and comfort we need. So far to date, No indentations or sag, still like brand new. Our mattress is the nicest mattress I slept on. These mattress are very nicely made and we're super happy with Amore Mattresses.
Love my Amore mattress ! I sleep well and wake up feeling refreshed! Thank you Amore ! Fast , friendly service , and a great quality mattress and the price is very reasonable ! Plus I received two free pillows ! Thanks again , and yes I will definitely recommend the Amore mattress !
I bought an Amore Beds medium, queen mattress with the copper infused cover. It took a few weeks to get use to but I sleep so well on it now that I stopped taking my Ambien. I feel just as well rested and I now have more energy for my morning workouts.
Super comfortable bed. Very happy!
I did a lot of investigating before deciding to purchase my Amore mattress. I have suffered for years with insomnia and was accustomed to waking up every hour and not needing an alarm clock. After sleeping on my Amore bed, i sleep like a baby all the way through the night and now need an alarm clock to get up!! Amore mattress is the most comfortable bed I have EVER slept on!! I look forward to sleep every day and couldn't be happier. I was a bit of a pain to work with, butTodd and everyone at Amore were so awesome to work with!! I Love, Love, Love my Amore mattress!! Thank you!!
I can say that I have slept more deeply and soundly and longer than I have in years. The mattress is a medium. I am debating if I should have gotten the medium firm. This mattress is much more supportive and forgiving than my old Temperpedic, but I can't argue with superior night's sleep.
Hi ,just wanna share my experience before finding My Amore bed i tried 3 other beds whom all claimed to be the best ,to help with cooling while you sleep, help with painful joints etc, all 3 were returned. i was ready to give up when a friend was going on and on about how great her mattress was and how great she was sleeping ,so of course i asked what kind she had, thats when i was introduced to Amore ,i decided to try my frds out before ordering one. i knew the minute i laid on her Amore it was diffrent then the ones i had tried., then she told me the price ,i thought she was joking!! i went home and IMMEDIATELY ordered myself one. It arrived in a timley matter ,customer service was amazing. i truly cant say enough about this mattress. im planning to order both my teenage children one!!
Liked what I felt in the store, but it feels a little less magical at home. However, I can't complain much because it still really beats my old crappy Serta.View More Reviews
Unlike many mattress stores that I have been in, this experience was far from pushy -- and I had a lower budget, but experienced great service and a good overall experience. In the end, selected one of their urban mattresses and am very pleased with the feel of the bed. Good stuff!
Just bought from the Berkeley branch and it was such a great experience. Todd was amazingly helpful, but not pushy at all. He just wanted to direct me in the right direction and in the end, I got an Urban Mattress that I just love. Couldn't be happier.
I had a great customer service experience when I went into Urban Mattress -- not pushy at all and I felt like I got the right bed when I left. Unfortunately, the bed isn't as comfortable as I first thought it was. It is a bit hard in the cold weather and I sometimes wake up with back pain. Still going to see if it gets better, but waiting to see.
Just bought an Urban Naturals mattress. I was really excited about the idea of it being all natural after some of things I read online about VOCs. Overall, it feels like a great mattress and I really don't mind that I paid more than a Casper for it being natural and not hurting my baby and me.
Great experience in the store and great experience when I got the mattress. The delivery folks were really friendly and the mattress ended up being the perfect thing for my back pain. I couldn't be happier.
Had a good experience in the store, but afterwards didn't get my mattress for over 3 weeks. There was a lot of back and forth, and I finally got it, but there wasn't good communication during that process and the company should try to get better at this piece of their customer experience. Overall, bed is okay.
I feel like I might have overpaid a little bit. I didn't do a lot of research because my friends told me about Urban Mattress. After I bought the Urban Naturals model, I looked online at similar mattresses and think that it may have been a little bit on the expensive side. Not a complainer, but should have looked at what was out there before I shopped.
Got my mattress from the Berkeley store and it was a great experience. Todd was amazing, not pushy, but helped me find what I needed. After that, I feel like I am actually sleeping better and living better as a consequence. Great stuff!
Bought Dunlopillo Harbor Lux Queen in June. By August, both sides sloped outward and there was a ridge down the middle. For $1,200, you would think it would have been a good quality mattress. It wasn't.
Won't be shopping here ever again.
Update: Amazing customer service! Got a message from Nathaniel, the owner. He said it sounded like a warranty issue. He offered to exchange my mattress, including exchanging it for a more expensive mattress, at NO ADDITIONAL EXPENSE. I picked another mattress I liked, and it will be exchanged next week. I was not even charged for delivery. Will be sending my daughter here to buy a mattress next week.
Won't be shopping for a mattress any place but URBAN MATTRESS.
I have only had one other mattress shopping experience, and it was DREADFUL (MattressLand, Springfield VA), so I don't have a very large basis for comparison. But, I DID end up buying a mattress here, so I am giving it a thumbs up. The staff was nice and not pushy at all. Answered our questions and provided a little guidance, and helped us find a great mattress. They provide free delivery to my house, free removal of the old mattress, and/or will help you to move the old mattress to a guest bedroom (or wherever).
Bonus: Urban Mattress donates 2% of the purchase price to a charity of your choosing (you can select one of four). I thought that was a really nice touch.
What a great experience! Our first day of shopping for our teen son's new bed set. We are not impulse buyers and very rarely make a purchase at our first stop. Josh made this an easy and painless process! Prices were comparable to other places and included a warranty and trial period. Thank you Urban Mattress!
Best experience I've ever had buying a mattress! Ethan at the Denver location was incredibly helpful for my husband and I when we decided to upgrade to a king bed. They encourage you to really lay on the mattresses and even turn on relaxing music for a full experience. They don't push certain beds on you and do not seem to be working on commission. Additionally, Ethan honored a sale price that we talked about even after the sale was over. Overall an incredible experience in terms of customer service, and the bed we're getting is the most comfortable I've ever slept on!
A Company with Heart I learned a lot about Urban Mattress Denver on a recent visit. The people at this company are doing some really great things outside of the sales floor. For instance, they support a program that helps convicted felons find work. This reduces recidivism and adds to the overall health of the economy. Plus, it's just a good thing to do for folks who may be looking for a second chance in life. There are some really wonderful mattresses at Urban Mattress Denver. I was really impressed with the upscale ones made by Vispring. Ethan, the owner, told me that The "VI" in Vispring stands for the Roman numeral 6. It represents the six turns to each coil. That makes a difference, believe me. You should try one out. This is a really great store with even better people. Sleep well!
The guys took time to ensure we picked the right mattress and they also have some pretty awesome financing options. Highly recommended for anyone that is in the market for a new mattress or Tempur-Pedic Thanks again!
Great experience! I was a little wary about buying a mattress - it had been a while and you hear stories about mattress salesman, but Urban Mattress totally went above and beyond expectations! We walked in, were greeted by two friendly, easy going salesmen, offered a beer(!) and then Ethan, the owner, listened to us. He guided us to a mattress that, immediately, felt right, but showed us a handful of others just to compare. He knew exactly what we were looking for and made the whole process smooth and easy. The price was competitive with what we had been looking at online at another place, and he threw in a mattress protector for free (a win-win for them since they have a 90 day return policy). They stock locally made mattresses with 15 year warranties. They also support local schools and non-profits and all-around nice people. Highly recommend!
This was my first ever dealing with a mattress store, but this will not be the last. Any future business that I have will be done with Urban Mattress. My situation was slightly odd but Ethan made everything a breeze. He was extremely knowledgeable about the type of mattress that I needed, and even set it up to be delivered to my new apartment. The delivery itself went so smoothly and the movers were courteous and quick! Overall this has definitely been a 5-star experience and I can't recommend these guys/gals enough! Thank you Ethan and thank you Urban mattress!
Don't know where to start, but I simply can't say enough good things about my experience shopping at Urban Mattress...I just moved from Chicago, and making a long drive plus moving heavy things left my body completely shot. With my other shopping options, I was going to have to be without a bed for a few more WEEKS. I'd gotten a quote from UM a few weeks before I got here, so I decided to follow up with them- Ethan, specifically- and he not only honored the original price he gave me, but made sure I had my bed within 48 hours. He was an absolute delight, and this bed is a dream (see what i did there?!). Don't bother with other options- this is the way to go. THANK YOU for a wonderful experience!
I went to this place because of the great reviews and quickly learned that this place was nothing like others described except for the ones that show they got lack of service as well I walked in to buy a mattress the owner actually came up to help me I was there maybe six minutes trying out a couple beds with another customer walked in and he walked away after helping her he did some work on his computer I was confused as to why he stepped away maybe was because I had too many questions concerning the way the beds were made and the quality of the material. I thought those are common questions and fair to ask especially learning that buying a bed is no easy task. During that time I also noticed a shift in his attitude which was sort of alarming being that he bragged about the beds he has that he designed and created except for the ones that are over $10,000 when I walked over that section and at that time he decided to come back over and talk to me (I tried this on purpose to see what he would do) It was clear as soon as I did this what kind of person he was. He doesn't really have patience for someone buying his lower end beds which makes no sense to me he should just open up an all high-end bed store. I went elsewhere and bought a great bed and a much better deal than what I think much better quality from all of my research and visiting various other stores
This was an enjoyable experience. Large selection, fair prices, nice people to deal with. They lived up to their word and delivered as promised. My wife loves the mattress. We feel good to recommend.
Looking reviews, this place looks like quite the mixed bag. And while I cannot speak to the full shopping experience, I can speak my visit to their Colorado Blvd store. While I feel we were steered towards the extremely expensive mattresses, I can not think of a sales experience that didn't start by showing me the top of the line so I could "compare" property. That is sales, and I have learned to accept it. After learning why a mattress can cost more than my car, we spoke with a gentleman named Ethan who I believe is one of the owners. He was very knowledgeable, and also told us about what they are doing for charity in the Denver area. They specifically contract with a group that works with recently released convicts so that these who are entering the workforce with a large black mark on their CV an get work and d all for both themselves and an employer. Also a portion (I believe we were told 2%) of the sale is donated to local charities. And if you of not are for the charities they normally donate towards, you can request they donate it to the local charity of your choice. That is pretty awesome! Anyway, the only reason I would not purchase a mattress from Urban Mattress is that I have a family member in the industry and I know that Thanksgiving would be horribly awkward for the remainder of my years if I were to by a mattress from else. Granted if Ethan could get me g killer deal, I might be willing to live with some extra awkward with my stuffing.
I have had the mattress for 2 years and it is still just as comfy now as the day I got it. Got a bed stand for it a couple weeks ago for it. Easy set up. Great customer service, good prices.
Who knew trying mattresses could be so enjoyable? My fiancée and I went to three different mattress stores to try mattresses, and not only was the experience here so much better, but the beds were too. Johnny and Ethan helped us out with our purchase, and they did a great job. They tried to keep us in our price range, and left us alone to try things out, while at the same time answering all our questions. Also, stellar drinks.
We just had an amazing team deliver a HEAVY king mattress up our very old staircase. Urban Mattress has been an awesome team to work with, from the service in the store to the quick and professional delivery.
My husband and I were both waking up with back pain so we went in "just to look" but were so blown away by the quality and price we left with a brand new adjustable king bed. The bed was delivered the next morning and the crew even moved the existing bed into our guest room for us. The shopping experience was not just easy but enjoyable! Thanks UM!
Great customer service and a great mattress is what you get at Urban Mattress Boulder. I worked with Ken and got a knowledgeable sales associate. I initially got a mattress that was too firm and Eric was terrific about exchanging it for a different model. No extra cost to deliver to Nederland (twice!) and the guys were on time, quick and professional. I ran the mattress store gantlet doing research before buying, visiting 9-10 places. I found UMB was the most customer friendly of the group. After having back pain for a year, I finally bit the bullet and invested in my sleep quality with new mattress. Their product is more expensive but of much better quality and ultimately the 15 year no sag warranty sold me. After a month sleeping on it, I am extremely happy with this purchase and my buying experience. I will be buying from them again for our guest room. I highly recommend Ken and Eric over at Urban Mattress Boulder.
If you are looking for a mattress that is something out of the ordinary or have very special requirements, this is the place. It's family owned and run and the family member I worked with was incredibly knowledgeable and helpful. No high pressure but was happy to spend time with me and write up a proposal even though I was not ready to buy immediately. These are high cost mattresses but worth it, given that they include a lot of natural components, not just the mass produced trend of the year. They even called me in advance of a special sale recently to let me know the savings on my choice. It's wonderful that they don't upsell by package pricing like a lot of the chains. You can actually get "just" a mattress if that's what you want and need. We had recently already changed our base and want to assess that before changing another aspect. I will be back when I am ready to make the purchase of this model or the more expensive one I am still considering as there are pro and cons of each and a higher end product I have had in the past.
We needed a mattress four our son who just moved to town. Urban Mattress was the perfect choice! Eric was super friendly and helpful, guiding us to the perfect mattress. Delivery was free- and we had the mattress the next day. This is definitely the place to go for a quality product and excellent customer service!
Great experience for a great quality mattress. Confident sales team. No nonsense. In and out in 20 minutes. Mattress delivered 3 hrs later. Easy. Thank you!!
Best mattress store and customer service! Billy, Eric, Alexa and Ken were all so helpful and experts at helping us find the right mattress. We thought we found the perfect mattress and it turns out it was too firm for us. They exchanged it for the true perfect mattress after lots of visits and conversation about what we wanted in a mattress. We love it! We truly apprciated how friendly, caring and knowledgable they all were.
Superb service. Have never slept better, and don't want to get out of bed in the morning!! They were even willing to give me a temporary brand new mattress until the swell fancier one I bought was custom made. Everyone I came in contact with were wonderful and helpful. Delivery guys were clean cut, thoughtful, on time, reliable, nice, well trained, and as a bonus, delightfully funny.. overall shopping at Urban Mattress was dynamite experience. Highest recommendations,, I will never shop any other mattress company in Boulder..
I spent 6 months gearing up to buy a mattress because it's a major investment! I couldn't be happier to have gone with Urban Mattress. I originally purchased a firm mattress that ended up not being the right fit for my husband and I. The guys at Urban Mattress made the exchange easy, guilt-free, and super convenient. They GENUINELY care about getting you the perfect fit. Not to mention, the quality of their products is unparalleled. Without question, I will be telling everyone to go here to find their next mattress.
Excellent service, excellent knowledge, and we feel like we made an excellent purchase! Really very happy with our experience today and will be back for our next mattresses!
I highly recommend this mattress store. Very knowledgeable staff - the owner has been working with mattresses for almost 40 years. They have incredible quality mattresses at a very reasonable price, and are not a chain store. 10 year warranty. I found the owner extremely trustworthy, I think the whole transaction took 15 minutes because I told him exactly what I wanted and the price range, and he took me to the exact bed that I needed. That kind of service requires a certain kind of knowledge, intuition, and artistry that can't be found in sales people that have been in the industry for five months and work on commission. Plus the mattress will end up in my house for free within 24 hours. Honestly how could you ask for more.
Needed a mattress for my son's new big boy bed. These guys were awesome! I really appreciated that the sales guy was not pushy and he made delivery arrangements so quick and easy. I made a mistake to order the wrong size mattress and he took care of it without any problems. Great service, awesome mattress! The transition from crib to bed was so easy! I think the super comfy mattress helped. Thank you!
Very nice mattress store with high end choices. They have mattresses that cost 20 K plus made of horse hair and fine stuff.. :) really seriously. I just had to pick up a metal frame for my very plain but comfortable king size bed and found out a lot about many amazing mattresses. The gent was very nice who I talked too but I can never see spending 20 k on a mattress. Seems silly.
In the middle of a mattress emergency purchase they were calm, didn't take advantage of the "had to have" situation, the mattress was on time with tons of very helpful options and communication prior too. We were on the 4th floor, no elevator and not a single "look" or complaint, just wonderful! Oh, and the mattress is probably the best we have EVER had!!
We bought a queen sized mattress here today and had a very good experience. All salespeople were friendly and helpful. They weren't pushy, they gave us a few options and then left us to decide. We chose a mattress that was comparable to others we had seen in town and about $100 less than what other places were offering. The ambience was also nice--there's a water feature, fresh coffee, and nice lighting. It made me feel like taking a nap, which might be the point! I would definitely buy from them again! Oh, and free delivery is a nice touch!
FANTASTIC! Don't buy a mattress anywhere else. Service is great and the mattress is amazingly comfortable. The salesperson was extremely patient as we tried out a TON of mattresses and then referred us to the owner for a recommendation when we were couldn't make up our minds. Once we explained our dilemma (differences in softness requirements) he actually recommended a much less expensive option than we were originally considering - and we're both very happy with it. Slight delay in delivery (hour or so) due to confusion with the address but they called immediately upon realizing the number had been written down incorrectly and followed up with me twice. I'll never go elsewhere for a mattress!
Very positive experience from the moment we walked through the door until mattress and accessories were delivered.