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Amore offers four different mattresses, from a budget-friendly flippable foam version to two different hybrid hybrid options with amazing customization options for the price, and lastly a high end all-natural latex mattress version. They offer a variety of exciting features like split firmness, copper infused fabric, and the option for luxury foams. With these options and solid customer satisfaction, we think there is a lot going for Amore's mattresses.
Ortho mattress is a southern Californian mattress retailer that sells their own brand of mattresses along with name brands like Serta and Tempur-Pedic. Their mattresses are made predominantly for the budget conscious shopper and come in either innerspring, hybrid, or memory foam options. Most folks like their Ortho mattresses, but some have had issues with durability.
Based on our aggregated reviews and our scoring method, we recommend Amore in this match up!
See Our Full Review of Amore
Customer perspectives shed light on why or why not to buy a certain mattress. They can provide a helpful look into the selling points that customers really love and if the product has any shortcomings. However, making a decision on a specific product based on the all of the information from reviews can be a hard task. But, taking into consideration the positive customer reports overall and recently -- these mattresses get some of the best owner satisfaction scores for their comfort.
Doing a good job with support is an excellent attribute for these mattresses. Customers describe their backs are aligned while providing for lasting comfort.
If you are someone that likes to sit on the side of your bed, this mattress should do well providing resistance and not faltering under weight, which means it is loved for its edge support.
Bowling Ball & Density Tests
On the tests, these mattresses blow away most of the competition with even support. Although the surface will provide a comfortable surface for sleeping, the layers below provide lasting support for your shoulders, back, and hips.
We, as customers, demand quality that will last. That said, it can be difficult to know where to find the lasting quality through all the noise of Internet shopping. Even the bedding we put on our mattress doesn't last as long as it used to. However, all that said, the data shows that these mattresses are highly durable versus the competition. They should last at least 7 - 12 years based on normal wear and tear for most sleepers. Also, if you the mattress doesn't work for your body in the short term, you could get a refund because of the trial policy.
Get an Instant Discount for Amore: Get $200 Off + Up To 2 Pillows
Understanding how customers feel about mattresses can be a great guiding force for shoppers. Sleepers, regrettably, don't always repond positively towards these mattresses. Some are content with the feel and comfort level, but others are not so much. If you are thinking about buying, make sure to get more details about the mattress below.
Some customers report that these mattresses don't provide the kind of support they expect. Though many find these mattresses comfy initially, if you are heavier in build, review the mattress specifications before purchasing.
For those that want quality edge support, you may want to read more reviews as some are unsatisfied with the edge support.
Finding a mattress with long lasting comfort is awesome, but difficult. Unfortunately, customers don't tend to rate these mattresses well in terms of durability. This means that some mattresses still may last years and years, while other mattresses may become uncomfortable faster. If you are heavier in body type, you may want to do extra looking before buying.
Did a lot of research online before purchasing from Amore. My wife and I did a lot shopping around before buying our new bedroom furniture. We were going up from a queen to either a Ca King or a King size. We found that some sets came in a Ca King size some only came in King. We finally found one we both liked and ordered it. Well to try to make a long story not so long. I thought we ordered a Ca King bed room set so I ordered a Ca king mattress. Nope. I called and talked to Todd at Amore and even though the mattress had already shipped he was able retrieve the the first one and ship out the right size. Great customer service! As far as the mattress itself, I've been sleeping on it for about 2 weeks and I love. Would highly recommend.View More Reviews
Prior to buying our beds, I had some questions. Your staff answered them promptly and satisfactorily.
The beds arrived promptly and packed well. They opened successfully and are what we expected.
I was nervous about taking the plunge into the online mattress world, but when I came across Amore Beds website, I felt a bit more confident. After searching several other competitor sites and reviews, I just kept coming back to Amore and I'm glad I did.
The mattress arrived sooner than we expected. The set up was very easy, it is heavy, but my husband & I were able to set it up by ourselves. Its been very comfortable.
My experience with Amore was great.
Did everything online, easy order process and quick delivery
Nice product and good quality. Friendly customer service.
Customer service went above and beyond to help me out. They returned phone calls very promptly. They even called me back when I didn't even leave a message. That meant a lot to me and I am referring them to all my friends.
Lots of great features that we were looking for. I'm on the lighter side and I don't sink in as far as I would like on this quilted wool cover, but I'm willing to deal with it for the piece of mind knowing that there's no chemical firesock. This mattress was odor-free which is a huge plus because I tend to be very sensitive to off-gassing.
We bought the king Medium, and after 5 months, we still love it. So incredibly comfortable. so far this is a fantastic mattress and would buy again.
Easy and informative ordering process.
My wife and I purchased two Twin XL mattresses. She was not happy with hers. It was a firm, but she actually wanted a firmer mattress. Mine was a Medium, and I have been very satisfied with it. I can actually say I have never seen such HIGH STANDARDS in customer service. The support group, especially Todd, was extremely responsive and understanding. The credit for the bed we delivered to Salvation Army was issued the same day we sent the receipt.
We made a list of all the luxury features that were important to us and we just kept coming back to Amore. We're glad we got it and it has met our high expectations. Customer service was very knowledgeable and helpful.
I ordered my bed on a Friday evening and it arrived the next Thursday. I ordered a queen sized in a firm. I have had it for about three weeks now and it has been great. I like a firm bed and this does the trick. This is my first foam mattress and I was pretty apprehensive about making this purchase. I received two pillows with my mattress as well, they are very comfortable too.
So far so good! Very comfortable.
Amo mucho my amore bed!! Provides the perfect amount of support and comfort
I have a dozen vacation condos with all different e-mattresses and this Amore Beds mattress is the one that has more guests inquiring about it than any of the others. I will be using Amore from now on and they are even better quality than the more expensive or better known brands.
King mattress is great and it got delivered as promised.
we are very happy with it
Fast shipping, and easy to set up. It took a couple of weeks for me to adjust to the bed, because the one I had been sleeping on was not very good. So I was not used to the firmness and support. The bed is like sleeping on a cloud. Love it!
Bed is great. Delivery was great. All in all a great experience.
Amorebed's very good and comfortable. It's convenient for removing..!
I have had my Amore Bed since July and absolutely love it. I have been sleeping so well. My only regret was that I didn't wait a couple of weeks to buy the bed. If I had waited I could have also received the two pillows that I can only assume are incredibly comfortable since the bed feels like what I can only imagine sleeping on a cloud feels like.
It is a wonderful bed. It took no time at all to get used to it and I sleep better and my wife loves it and sleeps better also. After 15 years on a sleep number bed this has been a great experience.
Great mattress and great customer service. I almost returned the mattress after 2 weeks, but they convinced me to tough it out a little longer and I'm glad I did. I wasn't expecting anything to change, but I guess they know a little bit about these things and how your body and mattress need to adjust to each other. I was ready to throw it to the curb, but now I wouldn't trade it for anything else. Thanks Amore!
I order the bed and fell in love the first day! The customer service staff is very responsive and reasonable. My wife and I believe these beds are such great value. We are so glad we discovered Amore Beds.
My husband and I are very different sizes, the mattresses I liked best left him with back pain in the morning, while the mattresses he preferred were so firm that I couldn't fall asleep on them. After consulting with my husband we decided to go with the spit option. Getting to choose our own firmness's changed the game. My favorite feature is the cooling. My husband ran so hot at night and since our Amore he hasn't woken up sweating. Finally, not only am I sleeping better but we are waking up refreshed and without stiff necks.
Everything was real easy, the ordering, setting up and financing. Great unstressful experience. The mattress is so comfortable, I am finally getting some quality sleep. Thanks to you all.
The bed is very, very comfortable! There was no smell when we opened it up, and it was easy to roll out and set up. I highly recommend this (medium firmness) mattress.
Warning, I find myself going to bed early and staying in bed late. This Amore Beds mattress is soooo comfortable, I can't wait to get home and hop back in it. Leaves me well rested and full of energy! I'm not quite sure how they do it, but this thing does not retain heat either. It's not cold to the touch, but it somehow sleeps cooler than anything else that I've tried out.
My soft mattress is very comfortable when sleeping on my back or side (I don't sleep on my stomach). The mattress arrived quickly and was very easy to set up by myself.
I received the mattress with a puncture, contacted CS and the best solution they offered was to send me a patch. I don't understand how they pretent me to pay for a new mattress only to put a patch on it because it came with a puncture. The answer was that it was "cosmetic".
Very comfortable . It has sleeping a pleasure again . I would buy again .
My wife and I really enjoy our new mattress. I waited until our 100 days were up to post a review. I have a Med-firm mattress, as Amore allowed me to customize my mattress differently. The four inches of poly-foam is in two, two inch layers, so instead of soft, medium and firm, I asked if I could have a Medium over the Firm and they said yes. its Just Awesome. I'm 6'2, 265, and it supports me fantastically. I believe the Medium mattress would have as well, but I typically like a firmer mattress, but My wife likes more of a medium mattress, so the Med-firm. All mattresses soften a little anyhow, so its a great customization for us. I had an Aviya mattress and it was not comfortable at all for side-sleeping as My shoulders hurt a lot. Not with Amore mattress, no more pain or discomfort. Our lower backs and my shoulders sink in just enough to provide the support and comfort we need. So far to date, No indentations or sag, still like brand new. Our mattress is the nicest mattress I slept on. These mattress are very nicely made and we're super happy with Amore Mattresses.
Love my Amore mattress ! I sleep well and wake up feeling refreshed! Thank you Amore ! Fast , friendly service , and a great quality mattress and the price is very reasonable ! Plus I received two free pillows ! Thanks again , and yes I will definitely recommend the Amore mattress !
I bought an Amore Beds medium, queen mattress with the copper infused cover. It took a few weeks to get use to but I sleep so well on it now that I stopped taking my Ambien. I feel just as well rested and I now have more energy for my morning workouts.
Super comfortable bed. Very happy!
I did a lot of investigating before deciding to purchase my Amore mattress. I have suffered for years with insomnia and was accustomed to waking up every hour and not needing an alarm clock. After sleeping on my Amore bed, i sleep like a baby all the way through the night and now need an alarm clock to get up!! Amore mattress is the most comfortable bed I have EVER slept on!! I look forward to sleep every day and couldn't be happier. I was a bit of a pain to work with, butTodd and everyone at Amore were so awesome to work with!! I Love, Love, Love my Amore mattress!! Thank you!!
I can say that I have slept more deeply and soundly and longer than I have in years. The mattress is a medium. I am debating if I should have gotten the medium firm. This mattress is much more supportive and forgiving than my old Temperpedic, but I can't argue with superior night's sleep.
Hi ,just wanna share my experience before finding My Amore bed i tried 3 other beds whom all claimed to be the best ,to help with cooling while you sleep, help with painful joints etc, all 3 were returned. i was ready to give up when a friend was going on and on about how great her mattress was and how great she was sleeping ,so of course i asked what kind she had, thats when i was introduced to Amore ,i decided to try my frds out before ordering one. i knew the minute i laid on her Amore it was diffrent then the ones i had tried., then she told me the price ,i thought she was joking!! i went home and IMMEDIATELY ordered myself one. It arrived in a timley matter ,customer service was amazing. i truly cant say enough about this mattress. im planning to order both my teenage children one!!
I dutifully rotated and flipped this mattress every 3 weeks or so, the mattress I bought from Amore stayed comfortable for the first few months but after that I started waking up in pain. The wear spots are like canals. Now, 11 months after this uncomfortable purchase I am buying another bed elsewhere. If you want an honest assessment of this mattress, ask people who have had it for longer than a few months. I wish I had.
Great experience buying a mattress. Knowledgeable, helpful, and not sales-y at all. There's a huge selection, but Johnny was able to help us narrow it down quickly based on our preferences and needs. Prices are reasonable (especially when you buy when there's a deal going on). We made our purchase at the end of the day, and the mattress was delivered (free) the next day without a hitch. Highly recommend!View More Reviews
Read the returns policy very carefully. We bought a $2000 mattress here 7 months ago. We carefully selected it in the store and it was delivered the following day. The first night we slept on it the mattress felt as hard as wet sand. I rang Ortho the next day to say I hated the mattress and wanted to exchange it. They told me to check the 'Comfort Guarantee' on the invoice. The customer must sleep on the mattress for 30 nights before exchanging it and there will be an additional $100 delivery fee and a 20 % restocking fee, bringing the cost of our mattress to $2500 (now that is getting expensive). I told them I thought the mattress in the store was much softer than the mattress we were sent. They told me mattresses in the store had softened over time and so would mine. I thought why bother trying a different mattress in the store if the sample mattresses are so different to the delivered mattress? $2000 is a lot for a mattress but $2500 is seriously expensive and out of my price range. Now 7 months have passed and I still hate the mattress and it still is very hard and hurts my shoulders and neck. I wish we had bought from a store with a more generous returns policy.
I had purchased a queen size mattress from Ortho (Culver City, CA) in August of this year. For a long time (since I purchased it) I have been experiencing severe back pains when I wake up in the morning. At first I thought it was because of my pillows or because I may not be sleeping correctly, but after changing the pillows the pains till remained. I consulted a doctor and he told me that it could be because of the mattress! Now, after trying the same pillows on different mattresses and sleeping on that mattress without any pillows, or I would say all possible combinations, I think the problem is with the mattress. When I was at the store, the salesman was not at all helpful. I was there with my friends and all the time he was talking to his colleague while we had to figure out what mattress should we purchase to get maximum comfort. We had to ask for him every time we had a question. Besides, before purchasing the mattress I asked them if there were any exchange or return policies and the salesman told me that the mattress was neither exchangeable not can be returned! Which means that if the mattress doesn't suit you then there's no way you can exchange it with, probably, a better and expensive one and you are stuck!! I have spent over $400 on the mattress and now I cannot exchange or return it. I just wanted to mention that inspite of the poor customer service at the store I bought the mattress and I will say that this was THE WORST $400 I have ever spent in my life.
Went to get a new bed because it was time to move beyond the queen size mattress. I've bought two other mattresses in the past 4 years and this was the best experience by far! Dan was very knowledgeable and respectful and didn't give off that annoying mattress sales hustling vibe I have experienced at other places. We even left after choosing the mattress to just be sure by visiting other stores and that only confirmed that this ortho store was the best place to buy from. Only reason I gave 4 stars instead of 5 was for the range of selection behind their internal brand, but even that was good just not ideal.
Four years ago I replaced my very long term Ortho Cal King Extra firm. It had a 25 year warranty and I had it for about 28 years. I loved that mattress for years and years and wanted to replace it with another, only a Queen based on the space now available. I went to a store in WeHo, CA, listed as an Ortho store and bought what the representative said would be closest to what I'd had and the price would be about $1,500.00, 50% higher than the one being replaced. We’ve had a lot of inflation in the intervening years so I shrugged and said, 'Ok.' I bought it. It was nothing like the one being replaced, much too soft. After about 18 months there started the development of a depression in the part of the bed where I sleep. That depression now requires SEVEN towels to raise the hole to the point where my back is not severely distorted. This is far worse than the Kapok mattress I slept on as a child. The reason for the original Ortho was on the suggestion of the surgeon after a reconstructive back surgery. It worked and I slept wonderfully on that mattress. This new one has a 20 year warranty, full replacement up to five years. I ask you, why would I want to replace it with another expensive piece of junk. I feel very ripped off and would like to know what happened to the products Ortho used to make? In the introductory comments there is mention that Ortho basically is a budget mattress. According to the Individual styles with commentary it would appear that they do have more lower end products than I'd known, but while it might not be the highest end unit on the market, I certainly do not consider $1,500.00 in the budget range. If you are considering an Ortho mattress I would strongly urge you to spend your money on something else. Sign me, "Oh, my aching back!"
This place is a fraud..... I purchased a mattress set paid $1,500.00 for it less than 3-years ago, and the mattress is worthless! I was given a 10-year warranty, which is worthless. I called to get the mattress set replaced since it suppose to be under warranty, because the mattress is sagging, when we sleep you sink into the mattress, which causes us to have back aches and sleepless nights, plus it's difficult to get in and out of bed since you sink in. When I called they said I had to pay $60.00 to have a third party inspector come to my home and inspect the mattress, so I paid since I had no choice, it took 3-weeks to get an inspector to come to my home to inspect the mattress, they I get a letter saying my claim is denied. They do not stand by their warranty, dishonest company.
I have been shopping for a mattress and have visited several stores. Johnny here was the most knowledge and courteous salesperson I have seen in all the stores. He took the time to really understand our needs and concerns and did his best to address them. I would definitely recommend him.
Adam was fantastic he is a wonderful sales man and a great person. You should ask for him anytime you go. He bent over backwards to meet our needs.
My husband and I walked in not knowing what to expect we were greeted by Cliff he listened to our needs made several suggestions was very knowledgeable and helpful. We walked away with a great mattress and very happy with service.
Great mattresses. Great service. I can't say enough great things about ortho mattress. Its a family owned business and even though I am in the military and tend to go to the Navy Exchange I will never go there for a mattress again. Pricewise the better deals and better mattresses are here. Navy Exchange had unknowledgable sales people. The location and delivery is convenient and quick
Just bought a mattress with Bernard at the mission valley location. I was shopping around all day at various places, Jerome's, Macy's, etc but found the best deal here. Not only did Bernard spend time going over the various types of mattresses but he also asked questions to ensure it was the right mattress for me. It was a very comfortable and non sales approach. I recommend you stop by and ask for Bernard if you're shopping around, give them a shot!
The salesman was awkward, condescending, and eventually insulting. He spoke to us like children... He would have never treated us like that had my husband been there. Most uncomfortable sales experience in which I have ever been involved.
Adam was vary helpfull. He got us set up with the best matrices I have ever been on. Got us set up with delivery and protection. This was the best experience of purchasing a mattress or any other furniture in my life time. This man was so friendly and nice, he realy helped us out on getting everything we needed.
I was very happy with their salesman Adam. He is both knowledgable about mattresses and a very likable guy. I felt at ease making my selection and not needing to go to other stores to shop further. There was never any pressure and he worked with me on the price. The delivery was on time as promised. I recommend Ortho and cheers to Adam! ... thank you.
Great customer service. Manager Michael goes out of his way to help and is very knowledgeable on different options. Shop when holiday sales are happening for the best deals.
Great costumer service and great variety of quality products. Michael was very helpful and friendly.
Purchased a mattress and 2 pillows. Do not purchase pillows here! The pillows are the worst. Felt like we were sleeping on rubber tires. They are unusable. I talked to the corporate office and they said I could pay to ship the pillows to corporate office and if there is a defect they would send replacement pillows. I already payed $200 for the pillows and refuse to pay for shipping to their corporate office. They would not honor paying for the UPS shipment. Hope no one else buys pillows from Ortho Mattress. Go to Sleep Train!
As soon as my husband and I walked through the front doors we knew this was going to be the right place for us to get our mattress. there was a very welcoming atmosphere and Scotty was one of the nicest guys ever! ! He really knew everything about mattresses! ! He gave us an incredible deal as we are newlyweds and we will definitely be coming back and referring family and friends. great place great customer service TAYLOR & GEOFF
If you're looking for a great mattress with phenomenal customer service, look no further! This place is the absolute Best! Michael and Joshua are knowledgable, genuine, and patient. They truly have your best interest at heart. Best mattress buying experience .
Ok, here's what's gonna happen. After endless nights, weeks, months, even years of sleeping on a sub-par mattress you're gonna take the leap to get a new bed. You're going to go to Ortho Mattress. You're going to ask for Karl. He's going to be incredibly knowledgable on all the different types of mattresses and beds out there. You're going to try different beds in the store, possibly to humor yourself with due diligence. But really none of that is going to matter because the mattress that you want is the Stearns & Foster Villa Julietta. You're going to melt into this mattress. It's like nothing you've ever experienced before. You're going to look at the price and think, "I can't afford this." Then you're going to mention this review and ask for the "special Karl price". He's gonna take care of you. Within days your new mattress will be delivered and you will live happily ever after. The End.
Good store, very knowledgable staff. Mary was so insightful and caring. My latex mattress is the best and I have her to thank. She was very patient with me. Choosing a mattress can be difficult when you don't know anything about them! These guys know the biz well. Very impressed. I'm extremely happy and I sleep awesome now :) I may go back for the adjustable addition one day.
Came in to browse mattresses as mine was totally ancient and needed to be replaced. All the employees were very helpful here, but adam ended up giving us a great deal that we couldn't refuse, so we ended up getting a mattress that day and didn't need to shop anywhere else! Thanks Adam!
Excellent service from Michael! He walked me through a selection of mattresses for our guest room and I found the perfect one in less than 10 mins! Highly recommend!
Great selection of mattresses and knowledgeable, friendly staff. I highly recommend working with Danny who helped me choose the perfect bed. He listened to what I was looking for and matched the perfect mattress accordingly. He did not up-sell me on an expensive mattress, in fact, he recommended I buy the mattress Ortho manufactures- which I did. They have great prices! He was honest and weighed the pros & cons of the various mattresses. They offer free delivery and free hauling of my old mattress. My sister had previously bought her mattress at this exact Ortho and had a great experience. I will gladly recommend this Ortho location to friends & family.
I've bought several beds from this location. I wouldn't go anywhere else for my mattress needs! PROs: Just bought my second iQ mattress from this store. By far best customer service that you could ever expect! The salesman "Scotty" was extremely knowledgable on all items in the store. We discussed exactly what we were looking for and he knew the perfect mattress for my wife and I. We bought one mattress set 2 months ago and loved it so much that were buying another set for our mom for Christmas. If you need a new mattress, pillows, or bed frames this is the BEST PLACE TO GO IN SAN DIEGO! CONs: Zero!
This place is great. Had the best customer service from Michael. Highly recommend this spot for a mattress
Excellent service here so happy with our purchase! Adam Pennington helped us out and he answered to our 100 questions, let us lay on every mattress and ultimately his initial suggestions were the best fit for us! Super fast service, worked with out budget and stayed at closing to finish up with us. Highly recommend!
Never thought I would rate and write a note about a mattress purchase, however, we received exceptional service and it is worth it to let others know of a great experience. Mike, the manager of this mattress store helped me months ago and explained in detail the features of the final three I was considering. He explained the pros and cons of each and I went with one that just felt better in the store. He said the only advantage of the one I didn't go with was that it stayed cooler at night and with the "good night sleep guarantee" I could exchange of not completely satisfied. I always wonders how genuine that promise was and sure Enough I ended up feeling warm at night and put the guarantee to the test. When I went back, Mike was there and was very receptive to my request to exchange and even had me try the one I wanted again to see if I still liked it. He said no problem Abd in fact that it was great sleep that he wanted for customers and that it was not inconvenient at all and that he was happy to exchange at the very small stated fee I. The guarantee. Kudos to ortho mattress for that policy and for Mike and his store for making it a pleasure to do business. Will shop there again next time needing a new mattress.
We seriously needed a new bed! We wanted a cool, fairly firm bed at a reasonable price. My husband is a back and side sleeper. I am a stomach and side sleeper. We had our work cut out for us... We went to the store on Camino de la Reina to check things out. That is when we met Scottie Beason! He is extremely knowledgeable, asks a lot of questions regarding sleep position and pointed us in the right direction. We are thrilled with our pick and are sleeping so much more comfortably! Lastly, I want to mention the two delivery men (Rolando and Brian) who went out of their way to set up the bed and remove our old bed. They were neat and thorough and very friendly.
I really enjoyed picking up a mattress here. They were quick and efficient with all of the choices. I needed a mattress immediately and didn't have a long time to spend in the store. I was in and out in less than an hour and I have an amazing mattress. I am so satisfied. Michael is a great person to talk to if you come into the store!
This is my second Ortho mattress, and the deal this time was just as great as last time! Adam worked with us for an hour to help us pick out the proper softness. Such a good experience I've even considered getting mattresses shipped from here to my family up north for my sister/her husband and my mom.
A lot more variety than other stores. Easy, a little more than we expected to spend but they helped us out a lot.
I went to this store because of their Sales tax promotion and the need for a more supportive mattress. Scottie was super helpful and answered all my questions to my satisfaction. So I sent my girlfriend over since her opinion really mattered the most. She met with Karl and found the right fit. I went back a week later and made the purchase that afternoon and it was delivered that evening. Now that is service! Highly recommend this shop. The delivery crew was super nice and cooperative. They even covered our old mattress in plastic in our garage, since we were donating it that weekend. Took about 40 minutes from beginning to end. My only complaint is there is a larger space between the head of the mattress and the headboard, so our pillow tends to fall into the gap after returning it from incline to flat. But that is minor at best.
A pretty big showroom with a wide selection of mattresses and very helpful salespeople. There is a parking lot located on the side of the store so no need to drive around looking for parking. You should be able to find a mattress that suits you. As we walked in, we were overwhelmed with the variety of mattresses and what the differences were. Mary helped us decipher what kind of mattress was best for us. She was knowledgeable, friendly, and very easy to talk to. She knew everything about the different mattresses and what kind of mattress fit our needs (taking into account back problems, etc.). She was comfortable and not pushy at all. We were able to get a very good deal on a mattress and felt comfortable with our purchase. They have a generous return policy and warranty. Delivery was free and the entire purchase was just very comfortable and easy. We will be returning for our next mattress purchase.
This was my first mattress buying experience and I'm very satisfied with my visit. Adam is very knowledgeable, non pressuring, and really helps you pick the right mattress for all of your comfort and financial needs! Thank you!!
They delivered the mattress and set it up. I told them it was set too high off the floor. They told me to try it and they would return and adjust it if I still felt it was too high. Well it remained too high. When I called the store they said it would cost me $120 to have them return and adjust it. I complained and they agreed to charge $65. The bed was over $ 4,200. They were in a hurry to get back home and did NOT TELL ME IT would cost me over $120 to have them return. Otherwise I would have insisted they set it up correctly in the first place. The manager acted like it was a big favor to charge me half to return. They also told me I should go buy special adhesive to attach the headboard as they didn't believe the included hardware would work. The customer service at this store sucks. Once they have your money it's very difficult to cancel. Go to any mattress store except this one.
I been shopping for a mattress for a couple of weeks now. Stopped by at Jeromes where I had an amazing sales guy spend over an hour educating me on mattresses, then went to mattress firm and thirdly went to ortho mattress with a guy named Alex. The guy didn't spend 5 minutes with me explaining nothing but rather half ass answering questions and after those 5 minutes he starts pressuring me like crazy that I needed to walk out with a mattress sold by him before I left. This guy has shit for brains! I won't even go back to Ortho mattress or consider them for anything. If they have a sales guy that is so crude and clueless and wants to force a sale when he hasn't spend any time educating me, the only thing he did is shit talk Jeromes and Mattress firm but gave zero technical data about why I should buy from them other than I've shopped enough and should buy their mattresses now. What a crude ignorant buffoon! then when I told him to give me his business card he got all upset and said don't bother ... what a jack ass! ... its hard to pick a mattress by lying on one for a minute but at least the Jerome's guy was a perfect gentleman and educated me rather than pressure me after 5 minutes in the store! ... this guy Alex reminds me of those meat heads that buy a girl a drink in the bar and think they are going to get laid after a 5 minute conversation! lame lame lame!
Loved our experience at Orho mattress today. Scott was super helpful, gave us a great deal, and provided great customer service. This was our second purchase at this Ortho location and my wife and I couldn't be happier with the experience. Can't wait for our mattress to get delivered on Monday. Highly recommend Ortho mattress and especially this location.
The salesman here was terrible. A thicker, bald guy, he was heavily pushing the temperpedic mattresses so much so that he wouldn't even answer questions about the other types without steering the conversation back to temperpedic. He would give no info (which were soft, firm, number of springs whatever), The only things he had to say about other models were reasons why they were a bad idea. Finally it started to feel like a waste of all of our time so I directly said 'We don't want a memory foam mattress.' He then immediately stopped speaking or making eye contact with me and spoke only to my husband, going so far as introducing himself and shaking my husband's hand while making no effort to shake mine! He asked my husband about our budget and when my husband gave him a number (less than a temperpedic) he began pushing the store brand memory foam mattress. When my husband didn't appear to be interested the salesman then stated that if it was a price issue we really did not need a king size and that a queen size temperpedic would be all we needed because we would be moving less because of how restful they are. Seriously?! As someone who has sales experience I understand that there were two things he was probably going for- the fat commission from a temperpedic and the points he received from his store for selling their brand. As a salesperson I can also tell you that when someone isn't interested in what you wish they would buy you suck it up, move forward, and show them something they could be interested in. This guy didn't even pretend to care about what we were interested in. And honestly I'm not sure there was anything I could've been interested in buying because the he was such a turn off I got out of there as soon as possible. I strongly suggest the sleep train right across the street for more options and better service.
We had a great experience at Ortho onWashington Blvd in Culver City. Our salesperson was so knowledgeable and friendly. He was so helpful and answered all of our questions. We didn't realize the multitude of options when it comes to buying a mattress! We found a great mattress thanks to Johnny Sawyer (I think that was his name). Never met a better salesperson! Very nice and genuine. Would highly recommend !