Airweave's Owner Satisfaction

Airweave's Supportiveness

Airweave's Durability

Hästens's Owner Satisfaction

Hästens's Supportiveness

Hästens's Durability

Browse Airweave Customer Reviews

Super Firm & Great - Fernando C.

I know I like mattresses as firm as they can be. This meets the requirement and it gives just enough on the pressure points not to cause pain on my body. I get a very deep sleep and I wake up incredibly well recovered. I believe we all move a least a bit during the night, and the firmness of this mattress helps me do it with ease so I don't wake/notice and have a solid night of sleep the entire night. This is among the best findings to help me improve my wellbeing.

King size mattress - Tomoko H.

The product itself is great. However, the delivery crew had hard time carrying the mattress from the truck bed to the front door, which is only 20 feet with no steps and no obstacle. They ended up removing the box, holding onto the plastic wrapper. By the time They got it in the front door, parts of the plastic wrapper tearing, there were little scratches on the mattress cover. I took it as is. It would be good to design the product so it is easy for owners to moving the mattress around, and for delivery crew to deliver it without damaging product.

good - Chao-ping L.

good

Airweave mattress review - James C.

Great choice. Lived in Shanghai for 3 years - miss the bed there most of all. The Airweave is the closest thing we have found in terms of firmness and support. Not for everyone, though.

Nice firm mattress - Michael H.

Takes some time getting used to. But after a month it’s one of the best mattress used

Good - Toshiro N.

Nice firmness.

It's really firm! - Vickie M.

I bought this because I was having some back issues and needed a firm mattress that won't collapse on me over time. I did a lot of research and finally decided to give Airweave a try! It's very nicely build and super breathable. It's winter now but I'm sure this will be nice during summer time. The only thing is, it's really really firm! I sleep both on my back and side, and my husband is a side sleeper. So we couldn't get adjusted to it for the first month. It's just too firm!! Their website said you shouldn't be using mattress toppers and surely any cushion material was just making it worse(we've tried a feather pad and a thick fiber topper from ikea). The air fiber is suppose to form around your body and the mattress topper takes that flexibility away making it even firmer! Anyhow, I almost give up and return it but then I've tried a 3 inch cooling gel memory foam topper. And it worked! I think that gives just enough firmness that we needed and have the movement flexibility at the same time. A lot of trial and error but I'm glad we get to keep this. So yah! If you sleep on your sides at all, you might need to invest in another memory foam topper to make it work.

Lives up to other reviews - Kenneth J.

If you want a firm but comfortable mattress you should consider this one. Other reviews say it may not be so good for a side-sleeper, but I am one and sleep well on it. Quality of the mattress appears high and I believe it will hold up well over the years.

Airweave is firm, but I like it - Chao-kai C.

I like the firm mattress a lot because it supports my back better. Airweave is firm but not uncomfortable. It supports my back really well.

Best mattress - Jill G.

Finally found a firm high quality mattress that will last. My husband and I both love it. We miss it when we travel and can’t wait to get home to our bed. Plan on purchasing another for our guest bedroom.

Amazing sleep, back pain solved - Kristie W.

The airweave is nothing short of amazing. It truly sleeps cool, unlike memory foam, and provides the firm support we like. Probably best for back and stomach sleep, but I do sleep on my side and find it comfortable as well. Hubby no longer wakes up with back pain! We are enjoying the best sleep ever.

Great mattress - Yuyu L.

This is the firmest mattress in the market I can find.

I really like this mattress. - Joel B.

I really like this mattress. It is very sturdy and has helped relieve my back and neck pain. I did though need to put a thin piece of foam on top of it, as it was too hard for me at first. I am very happy with this purchase.

firm mattress! love it! - Linna W.

was never satisfied with the firm mattress from other brands. finally find a real firm mattress. air weave mattress was able to give enough support for my back. it feels so good!

too firm - Katsu N.

I woke up with terrible back pain 3 days in raw.. this is not for me..

DO IT. - Rachel A.

I've always been a fan of hard mattresses.. I'd rather sleep on the floor than sleep on a soft bed. That being said, when I got the airweave I initially was scared it was too firm.. gone are the days of jumping across the room and landing on your bed without hurting something. Then two days later the constant back pain I've woke up with for the past six years WAS ALMOST COMPLETELY GONE. The sleep graphs on my smart watch are off the charts now. I also don't think I've ever been hot at night even under all the covers since I bought it. I'll never buy another brand again!!

Really firm and good temperature - Matthieu R.

Really firm and good temperature control

Very firm...we are loving it - Nilesh P.

Its really nice firm mattress. As per Consumer Report its firmness is rated at 10/10. Personally I would put it 9.5/10. If you are looking for firm mattress this is the one. I think it's a better alternative to coir mattress. It is very cost effective. Just that it is little heavy to handle (almost 50 lbs).

Nice firm matteress - Miho N.

Good for your back. Very heavy though.

I like firm matresses - This is my favorite - Kan A.

I grew up sleeping on firm mattresses. I’m lightweight ~120lbs and am a slim body type. I tried sleeping on a department store mattress that was relatively firm, but didn’t like it. I then tried tuft and needle, which was much softer than the dept store one. I disliked it as well; felt like I was working against the mattress when trying to sleep. Although, I will admit it felt nice when I got into bed cause of the softness.

But airweave is something else. It’s shockingly firm, but surprisingly supportive and has just enough “give” to allow me to comfortably sleep. I can’t recommend it enough if you like firm mattresses. I’ve forgotten about the troubles I used to wrestle with every day trying to get a good nights sleep.

Love it! - Shannon C.

Great mattress. Best sleep ever.

love my new airweave mattress. - Tiffany L.

i've had trouble sleeping through the night for a few years and was not able to improve my sleeping quality despite exercises / acupuncture, etc. Little did I know that I'd be able to sleep through the night and wake up energized on my new airweave mattress. Love the texture and firmness.

excellent mattress - Shanto C.

excellent mattress

So far so good! - Yin-chieh C.

My husband has trouble sleeping well for a long time, but he really enjoys our new Airweave mattress and had several high quality nights. The only downside we found is that the mattress is actually stacked by two piece thin mattresses. Therefore, while moving the mattress, they gets offset easily.

Nice mattress - Brent W.

Great mattress for stomach and back sleepers. Great cooling mattress if you get hot while you sleep. Firm and supportive, not a lot of motion transfer. No off gassing smell.

Perfect - Adam H.

I’m an extremely hot sleeper who likes a firm bed. The Airweave has completely solved my hot sleeping problems, haven’t woken up sweaty even once since buying it!

best sleep ever - Eun K.

me husband always had back pain but after change to airweave his pain has reduced

Deep Sleep - Emma

Best firm mattress. No more lower back pain and stiff joints in the mornings...sleep is uninterrupted.

Perfect mattress - Joseph S.

Perfect mattress

best mattress I ever have - Yuchang L.

I have back issue for years. but airweave mattress provide my back a great support; it's pretty firm. I would recommend this to anyone who has back issue

Love it!! - Yukiko S.

I tried first one at my mom's house in Japan and loved it. We bought our first one in the US a few months ago. It's been helping me to sleep better at night. My back and shoulder pins do not bother me while I sleep.

Sleep easy - Prasanna K.

A friend of ours has airweave, we checked the same and ordered. The sleep is very comfortable & wake up fresh. You dont sink and make an effort to turn or adjust.

Too stiff for me - Roh Y.

Not impressive. It gave me back pain.

My wife liked it.

Support is good.

Airweave mattress - Christopher L.

So far, so good. Seems very firm initially, but now I really love it. No complaints.

Excellent Mattress - Masly H.

I tried so many Mattresses before we decide to buy Airweave.....from Casper, to TempurPedic, etc. We really like Airweave for couple of reasons, as what they made from, they are as dense as other mattresses in the market but if you sleep on it you will feel more cool than other products, ,other reason is you can remove the mattress cover and wash it.

I am very happy happy with the airwaves mattress overall. Thanks

You Won't Go Wrong - Doreen C.

I'm very happy with my purchase. After sleeping on this mattress for more than a few weeks, I'm convinced that this is a high-quality, well-made option for anyone who is looking for a comfortable, firm mattress. It's different than a pillow top, but you wake up feeling refreshed and your spine feels in alignment. This is a dense, heavier than average mattress, so it's a two person job to maneuver, and I also highly recommend having a strong, solid surface foundation/platform (not metal slats that can flex) that will support the mattress weight and prevent any sagging. Also, I was happy with the shipping, and the packaging materials protected it very well.

Airweave mattress - Kazumi Y.

Very happy with my purchase. Have been enjoying my restful sleeps.

No back ache! - Ikuko B.

The Airweave takes a bit of time to get used to (a week for me), but I have noticed no back pain in the morning and decreased joint pain. The mattress really does stay cool and the temperature stays consistent throughout the night. I like the simplicity of this mattress. I don't wake up caught in uneven spots of a traditional mattress. Delivery was quick and set up took a moment!

Firm Mattress - Yoko A.

I like firm mattresses. Since some people prefer soft memory foam, I wouldn't recommend it to those who won't like firm mattresses.

Marc P. - Marc P.

The service was great but the mattress was way too hard for us.

Browse Hästens Customer Reviews

We worked with Barbro Sjötun

We worked with Barbro Sjötun at Hastens Soho and could not have had a better experience. Over the span of many visits, Barbro patiently took time to walk us through our many options. In addition to being an expert on Hastens and their amazing product line, she also seems to be an expert on sleep and had many insights that she was generous enough to share with us. Once we were ready to make the purchase, she was very responsive (even over weekends) - we could not be any happier with the service we were provided as well as the final product.

We worked with Saroya Garcia

We worked with Saroya Garcia and had a wonderful experience! She was knowledgeable, not pushy and extremely accommodating. She spent the time to help us understand the company, our options and find the best bed for us. She was responsive to our emails and even held the store open late one Friday night when we couldn't get out of work in time to get there before closing! We couldn't be happier with our Hastens bed and had a wonderful experience working with Soy!

Barbro is a mattress expert

Barbro is a mattress expert in addition to being just a genuinely nice and interesting person to talk to. She is familiar with all high end mattress brands and I've learned a lot from her. After owning my Hastens 2000T for 5 years I am back to buy another one for my weekend home.

I have been shopping for mattres

I have been shopping for mattress for a while. A friend recommended Hastens. Boy, it was the most comfortable mattress I have ever slept on. Although I ended up with bedding materials not mattress, I was very impressed by Barbro's professionalism and her knowledge in this prestige product line. Thank you Barbro for your help today.

After being discouraged

After being discouraged by an unpleasant salesperson at the Upper East Side location. I ventured to the SoHo location where the salespeople were much friendlier. I ordered a very high end mattress in which I have waited three months to receive. After communicating with the team and having the date changed multiple time (by them) we settled on a date and time. That date came and they tried to deliver well before the delivery window. I made sure to accommodate this and did everything I could to make things run smoothing including co-ordinating alternate elevator use with the delivery. After everything was in the apartment and the movers had left I realized that the mattress that was delivered was not what I had ordered. Immediately contacting the company, who were confused, I was treated as though it was an error on my behalf. Rather than the concern of making sure i had the mattress that I had ordered three months ago the issues was the incorrect mattress and soon soon they could pick it up. When I asked about when I can expect mine (as it was scheduled for today) the response I received was, "I don't know". After a number of calls back and forth it was decided that the incorrect mattress would be picked up and the correct delivered at the same time. Then another phone call- the mattress is scheduled to be picked up but still no idea when my mattress that was ordered three months ago and had scheduled for delivery today would be arriving as they can't swap them on the same day. At the end of the day I'm still waiting on my mattress and I was treated with a bad attitude by all of the staff who didn't take any responsibility for their mistake. This isn't the high-end customer service you would expect from a high end store. Very disappointed.

This is a review for treatment

This is a review for treatment in their union square/flatiron location. Dean an elderly white stuffy male seemed incredibly uncomfortable that he had to help me (a brown skin woman). He called my son a she because he is completely ignorant about the Sikh faith. I wish I was not so angered by this experience but it's very hard to give someone so visibly racist the benefit of the doubt.

Worst value ever!

Worst value ever! $15,000 for a mattress that becomes hard as a rock. And their warranty is a total scam. When you call to complain, They send so-called technicians over who just turn a few buttons and then tell you that you may have a problem when they can't improve it. Then they lie to their supervisor on the report. Unbelievable. Stay away!

Wow, the men working here

Wow, the men working here ? superb,They were able to help me have bedding shipping out to California by the time I get back.The natural materials are a big selling point. And to rest on it feels like being in a supportive vat of whipped cream pure luxury.

I bought my Hastens bed

I bought my Hastens bed 8 years ago and I still look forward to sleeping on it every single night. The customer service is polite, friendly, and helpful. I recommend you take the time to test each bed out properly to make sure you're making the right choice. It makes you think seriously about what position you sleep in. They give you ample time to try everything, and will even give you a blanket and turn down the showroom lights. After all, it is a hefty investment. Also, they aren't kidding when they say you have to religiously flip the mattress during the first year or so to make sure it settles evenly. My salesperson would call me when it was time to flip it again. Now that is customer service!! Follow their advice, and you'll be the proud owner of a solid and comfortable mattress 8 years on.

Despite the high price

Despite the high price, Haastens has not bothered to resolve the issue with the mattress topper. There is too little stiching and, as a result, if two people sleep in the bed, the result is a large lump in the middle -- where the stuffing has shifted. When I went back and asked about this issue, I was told to walk on the topper. This is a ridiculous solution. Their sheets also shrink with normal washing. Definitely not worth the money.

After spending so much on a mattress

After spending so much on a mattress I would expect it to be comfortable for many years. I have clear indentations on the bed, and asked customer service to help remedy the issue. They came over and told me a needed a new topper for $3200, and then it would be fixed. I bought the topper and 2 months later, the issue was not resolved. Customer service came back over to evaluate and told me to walk on the mattress to even it out. Definitely not worth purchasing to go thru all this trouble. Also, they said the $3k topper would remedy,w which it had no effect except ripping e off yet again.

We purchased a bed from Hastens about a year ago

We purchased a bed from Hastens about a year ago and could not be more dissatisfied. We've attempted just about everything to make the bed more comfortable (taking the topper off, putting on a wool mattress pad, cotton pad...). The bed is NOT worth the price and the horse hair toppers are just plain uncomfortable for everyday use (in the store they will feel great). My suggestion is to look elsewhere. Also, the bed weighs a ton, they'll tell you to flip and rotate it every few months, plan on getting a few people to help.

I originally bought three Hasten beds

I originally bought three Hasten beds ($10,000+) for my home including a split king mattress/box-spring combo. Throughout the sales process, I was never warned of the issue of having a split king. The crack between the two mattresses has become a huge issue. In fact, they assured me that the crack was not an issue because of the pillow top that accompanied the bed. After contacting customer service for suggestions or for an appropriate remedy, what I expected was perhaps an offer to receive an additional mattress pad ($200) to help alleviate the feel of the crack. What I got was a "too bad for you" response. This to me, is unacceptable at these prices. Their customer service should be much better than this. If you buy one, better hope you do not ever have an issue with the bed.

I never thought about beds

I never thought about beds as an investment until I came here. The store is beautiful and staff super friendly. They even have their own parking lot which is rare in West Hollywood. A little bit about the actual experience.....I felt very little pressure to buy a bed. The associates were more than helpful in answering any questions that I had and the only thing they really wanted from me was to lie down and take a nap for 10-15 minutes. The product sells itself!!! The owner even invited me to come over and take a nap for a few hours (towards closing time). He didn't want to sell me a bed unless I really experienced it and enjoyed it. I had probably come into the store a half a dozen times by now. Each time I walked out empty handed. But every time I went in, they treated me as they would a new customer. Unlike other Hastens stores I have been to, this location also has a customer service team to visit local customers every 3 or 4 months to make sure the bed is working great and to massage the bed. They do require a little maintenance every now and then but it goes a long ways. A great product, awesome manufacturer warranty and superior customer service. I had to take the plunge.....What was I waiting for??? Long story short....I closed the deal and couldn't be happier!

The best bed in the world

The best bed in the world. Prices will range from 9000 all the way to 150,000. Yes. Dollars. Our salesperson (Peter) was professional but also friendly and just there to help you pick the best bed. We are happy with our Luxuria bed purchase and can't wait for it to arrive at our home.

First things first

First things first...if any company needs to see an example of outstanding customer service, look no further than the management and administration of Hastens on Beverly Blvd. My wife and I walked in to Hastens for the first time and were treated with the utmost respect and service. We ended up not only buying a mattress, but we also threw in some pillows, a mattress cover, and a comforter. Linus and Anna took excellent care of us. Just recently I also met Andre who was another absolute pleasure to speak to. One of the perks of Hastens is that you can choose a custom size bed. So my wife chose a slightly larger one. It turned out that standard sized sheets wouldn't fit our bed. So we called Hastens for help. Linus found us custom sheets and had them shipped to our home. The sheets fit perfectly. They are also very soft and strong. They have lasted very nicely. These beds are made with all natural "ingredients." So they don't harbor allergens like other beds. The beds are all handmade. The quality is so great that you never need to buy another bed again. They offer a 25 year warranty. And even offer a service to come out and flip and fluff your bed twice a year, for free. We have had our bed for 4 years now and it still feels like the first day. No pains. Sound sleeps. Sometimes, it's actually too comfortable. My wife can't keep her eyes open for more than 5 minutes after she enters the bed so we can never get through any movie together. So in conclusion, you invest once, and never really need to again, and on top of it you get service fit for kings for the rest of your life. You basically never have to worry about your bed. Someone is always watching out for you to make sure your purchase lasts and lasts.

I came to Hastens West Hollywood

I came to Hastens West Hollywood today to browse their selection of Swedish mattresses. The location of this Hastens is very central. It's on Beverly Blvd and Robertson. Beverly Blvd is lined with many high-end, hip furniture stores, so I wasn't expecting Hastens to stand out in my mind when compared to all the other stores. But surprisingly enough, I really enjoyed my experience at Hastens on Beverly! I found the owner to be down to earth, knowledgable and friendly. I liked how he really believes in his product and that he himself owns several Hastens beds due to the sheer quality and ergonomic support that each mattress provides. I liked how the store had a selection of all the different beds, from the very beautiful black fabric "Vividus" bed, which is thought to be the world's "most exclusive bed," to cute peach and white checkered twin beds for the children. My favorite? The country-quaint green and white checkered mattress at the far back left corner of the store. So cute!! So Spring!! The store itself looks very "Swedish." Light wood colored floors and most beds in the characteristic Hastens blue and white checkered cloth. I like the metal lift in the store for handicapped customers. I also like the ample free parking in the store front for customers as well! The silver/stainless steel accents are also a nice touch to the store's modern look. Hastens on Beverly is a really great place to shop! I was hoping to catch a glimpse of one of the celebrities that bought from this Hastens, but no such luck today!

This store would be a great place to hang out

This store would be a great place to hang out and read the paper because the beds are so comfortable. The staff is friendly and knowledgeable and not pushy at all. Sverige är fantastiskt!

Terrible Customer Service

I would absolutely not recommend this company due to their poor customer service and being sold to on terms that they cannot fulfil. We placed the order with them based on their promises, but they have reneged - and all this is in the terms and conditions according to an email we have received from them, so there is nothing that we can about it. Communication is appalling. For a company that prides itself on sleep, they do not care about making life additionally stressful.