Airweave's Owner Satisfaction

Airweave's Supportiveness

Airweave's Durability

Craftmatic's Owner Satisfaction

Craftmatic's Supportiveness

Craftmatic's Durability

Browse Airweave Customer Reviews

Super Firm & Great - Fernando C.

I know I like mattresses as firm as they can be. This meets the requirement and it gives just enough on the pressure points not to cause pain on my body. I get a very deep sleep and I wake up incredibly well recovered. I believe we all move a least a bit during the night, and the firmness of this mattress helps me do it with ease so I don't wake/notice and have a solid night of sleep the entire night. This is among the best findings to help me improve my wellbeing.

King size mattress - Tomoko H.

The product itself is great. However, the delivery crew had hard time carrying the mattress from the truck bed to the front door, which is only 20 feet with no steps and no obstacle. They ended up removing the box, holding onto the plastic wrapper. By the time They got it in the front door, parts of the plastic wrapper tearing, there were little scratches on the mattress cover. I took it as is. It would be good to design the product so it is easy for owners to moving the mattress around, and for delivery crew to deliver it without damaging product.

good - Chao-ping L.

good

Airweave mattress review - James C.

Great choice. Lived in Shanghai for 3 years - miss the bed there most of all. The Airweave is the closest thing we have found in terms of firmness and support. Not for everyone, though.

Nice firm mattress - Michael H.

Takes some time getting used to. But after a month it’s one of the best mattress used

Good - Toshiro N.

Nice firmness.

It's really firm! - Vickie M.

I bought this because I was having some back issues and needed a firm mattress that won't collapse on me over time. I did a lot of research and finally decided to give Airweave a try! It's very nicely build and super breathable. It's winter now but I'm sure this will be nice during summer time. The only thing is, it's really really firm! I sleep both on my back and side, and my husband is a side sleeper. So we couldn't get adjusted to it for the first month. It's just too firm!! Their website said you shouldn't be using mattress toppers and surely any cushion material was just making it worse(we've tried a feather pad and a thick fiber topper from ikea). The air fiber is suppose to form around your body and the mattress topper takes that flexibility away making it even firmer! Anyhow, I almost give up and return it but then I've tried a 3 inch cooling gel memory foam topper. And it worked! I think that gives just enough firmness that we needed and have the movement flexibility at the same time. A lot of trial and error but I'm glad we get to keep this. So yah! If you sleep on your sides at all, you might need to invest in another memory foam topper to make it work.

Lives up to other reviews - Kenneth J.

If you want a firm but comfortable mattress you should consider this one. Other reviews say it may not be so good for a side-sleeper, but I am one and sleep well on it. Quality of the mattress appears high and I believe it will hold up well over the years.

Airweave is firm, but I like it - Chao-kai C.

I like the firm mattress a lot because it supports my back better. Airweave is firm but not uncomfortable. It supports my back really well.

Best mattress - Jill G.

Finally found a firm high quality mattress that will last. My husband and I both love it. We miss it when we travel and can’t wait to get home to our bed. Plan on purchasing another for our guest bedroom.

Amazing sleep, back pain solved - Kristie W.

The airweave is nothing short of amazing. It truly sleeps cool, unlike memory foam, and provides the firm support we like. Probably best for back and stomach sleep, but I do sleep on my side and find it comfortable as well. Hubby no longer wakes up with back pain! We are enjoying the best sleep ever.

Great mattress - Yuyu L.

This is the firmest mattress in the market I can find.

I really like this mattress. - Joel B.

I really like this mattress. It is very sturdy and has helped relieve my back and neck pain. I did though need to put a thin piece of foam on top of it, as it was too hard for me at first. I am very happy with this purchase.

firm mattress! love it! - Linna W.

was never satisfied with the firm mattress from other brands. finally find a real firm mattress. air weave mattress was able to give enough support for my back. it feels so good!

too firm - Katsu N.

I woke up with terrible back pain 3 days in raw.. this is not for me..

DO IT. - Rachel A.

I've always been a fan of hard mattresses.. I'd rather sleep on the floor than sleep on a soft bed. That being said, when I got the airweave I initially was scared it was too firm.. gone are the days of jumping across the room and landing on your bed without hurting something. Then two days later the constant back pain I've woke up with for the past six years WAS ALMOST COMPLETELY GONE. The sleep graphs on my smart watch are off the charts now. I also don't think I've ever been hot at night even under all the covers since I bought it. I'll never buy another brand again!!

Really firm and good temperature - Matthieu R.

Really firm and good temperature control

Very firm...we are loving it - Nilesh P.

Its really nice firm mattress. As per Consumer Report its firmness is rated at 10/10. Personally I would put it 9.5/10. If you are looking for firm mattress this is the one. I think it's a better alternative to coir mattress. It is very cost effective. Just that it is little heavy to handle (almost 50 lbs).

Nice firm matteress - Miho N.

Good for your back. Very heavy though.

I like firm matresses - This is my favorite - Kan A.

I grew up sleeping on firm mattresses. I’m lightweight ~120lbs and am a slim body type. I tried sleeping on a department store mattress that was relatively firm, but didn’t like it. I then tried tuft and needle, which was much softer than the dept store one. I disliked it as well; felt like I was working against the mattress when trying to sleep. Although, I will admit it felt nice when I got into bed cause of the softness.

But airweave is something else. It’s shockingly firm, but surprisingly supportive and has just enough “give” to allow me to comfortably sleep. I can’t recommend it enough if you like firm mattresses. I’ve forgotten about the troubles I used to wrestle with every day trying to get a good nights sleep.

Love it! - Shannon C.

Great mattress. Best sleep ever.

love my new airweave mattress. - Tiffany L.

i've had trouble sleeping through the night for a few years and was not able to improve my sleeping quality despite exercises / acupuncture, etc. Little did I know that I'd be able to sleep through the night and wake up energized on my new airweave mattress. Love the texture and firmness.

excellent mattress - Shanto C.

excellent mattress

So far so good! - Yin-chieh C.

My husband has trouble sleeping well for a long time, but he really enjoys our new Airweave mattress and had several high quality nights. The only downside we found is that the mattress is actually stacked by two piece thin mattresses. Therefore, while moving the mattress, they gets offset easily.

Nice mattress - Brent W.

Great mattress for stomach and back sleepers. Great cooling mattress if you get hot while you sleep. Firm and supportive, not a lot of motion transfer. No off gassing smell.

Perfect - Adam H.

I’m an extremely hot sleeper who likes a firm bed. The Airweave has completely solved my hot sleeping problems, haven’t woken up sweaty even once since buying it!

best sleep ever - Eun K.

me husband always had back pain but after change to airweave his pain has reduced

Deep Sleep - Emma

Best firm mattress. No more lower back pain and stiff joints in the mornings...sleep is uninterrupted.

Perfect mattress - Joseph S.

Perfect mattress

best mattress I ever have - Yuchang L.

I have back issue for years. but airweave mattress provide my back a great support; it's pretty firm. I would recommend this to anyone who has back issue

Love it!! - Yukiko S.

I tried first one at my mom's house in Japan and loved it. We bought our first one in the US a few months ago. It's been helping me to sleep better at night. My back and shoulder pins do not bother me while I sleep.

Sleep easy - Prasanna K.

A friend of ours has airweave, we checked the same and ordered. The sleep is very comfortable & wake up fresh. You dont sink and make an effort to turn or adjust.

Too stiff for me - Roh Y.

Not impressive. It gave me back pain.

My wife liked it.

Support is good.

Airweave mattress - Christopher L.

So far, so good. Seems very firm initially, but now I really love it. No complaints.

Excellent Mattress - Masly H.

I tried so many Mattresses before we decide to buy Airweave.....from Casper, to TempurPedic, etc. We really like Airweave for couple of reasons, as what they made from, they are as dense as other mattresses in the market but if you sleep on it you will feel more cool than other products, ,other reason is you can remove the mattress cover and wash it.

I am very happy happy with the airwaves mattress overall. Thanks

You Won't Go Wrong - Doreen C.

I'm very happy with my purchase. After sleeping on this mattress for more than a few weeks, I'm convinced that this is a high-quality, well-made option for anyone who is looking for a comfortable, firm mattress. It's different than a pillow top, but you wake up feeling refreshed and your spine feels in alignment. This is a dense, heavier than average mattress, so it's a two person job to maneuver, and I also highly recommend having a strong, solid surface foundation/platform (not metal slats that can flex) that will support the mattress weight and prevent any sagging. Also, I was happy with the shipping, and the packaging materials protected it very well.

Airweave mattress - Kazumi Y.

Very happy with my purchase. Have been enjoying my restful sleeps.

No back ache! - Ikuko B.

The Airweave takes a bit of time to get used to (a week for me), but I have noticed no back pain in the morning and decreased joint pain. The mattress really does stay cool and the temperature stays consistent throughout the night. I like the simplicity of this mattress. I don't wake up caught in uneven spots of a traditional mattress. Delivery was quick and set up took a moment!

Firm Mattress - Yoko A.

I like firm mattresses. Since some people prefer soft memory foam, I wouldn't recommend it to those who won't like firm mattresses.

Marc P. - Marc P.

The service was great but the mattress was way too hard for us.

Browse Craftmatic Customer Reviews

Great service

The service at Craftmatic is superb. I was treated from the moment I called the number on TV. The bed was delivered and I have been able to watch TV and knit in bed as my husband sleeps. No complaints here!

Love the adjustable base but the mattress too hot

The mattress is too hot to my liking. Started sweating through the bed at night. I'll have to look for an alternative to the mattress. But, being able to put my feet up at night is well worth the money. So, all in all 4 stars.

The service is great!

The service at Craftmatic has been great. The sales rep did an excellent job explaining the bed to us and we purchased it for its comfort and ease. I like using the Craftmatic's vibrating massage feature.

Tremendous bed

I like Craftmatic's mattress and that I can adjust the bed to the position I like best. The bed has a massage feature and it sometimes helps. It was wonderful dealing with their reps. They were very nice and helpful in helping us make a decision and we've been well-pleased. It's been a little over a year and I would definitely recommend this bed to a friend with the experience we've had.

Perfect

We needed to get a bed that will split in the middle so I could raise the head, while her side wouldn't need to go anywhere. With the Craftmatic, the availability to raise the head on one side and not the other, vice versa, works great.

Such an easy experience

We got the twin double bed from Craftmatic. The person that I've bought them for experience a lot of cramping in their legs and back, and they haven't had those since they've gotten the bed. I enjoy being able to elevate the head and feet as well - it's comfortable. Everything went very easily, and it was a very good experience.

Craftmatic best

I had my old bed for 5 years before I bought my Craftmatic. Craftmatic's mattress is comfortable and I enjoy it the most. I had a very good experience with the sales rep and would recommend them.

What I needed

The Craftmatic sales reps got me what I needed for the price I was willing to pay. They're the only company that has a Dual Queen, and I don't have enough room for a king size bed. Also, I like the bed's ability to raise both the head and the feet part. The experience was what I expected it to be.

Love the commercials

Watching commercials on TV and talking to other people made us decide to get a Craftmatic Adjustable bed. I had a great experience with their sales rep. What I like about Craftmatic is that I can reposition depending on what might be hurting. I can also choose between the hard side and the soft side.

Great for mom

Craftmatic's availability and customer service made us purchase a bed from them for my mother. She enjoys being able to put the bed in a different position for her different ailments and being able to utilize it to help her get in and out of the bed and get in a comfortable position. I had an excellent experience with their sales rep. It was a pleasure doing business with them. They have a great product, follow-up and customer care.

Delivery driver was rude

I didn't like the delivery driver because they weren't very professional when they were delivering the adjustable bed. I am in my eighties and it takes me a while to remember things. They had been knocking on the door and I hadn't heard them. When I let them in, they were very rude to me so I thought I must write something about this. Craftmatic apologized, but it left a bad feeling.

Five star company

Craftmatic is a 5-star company with customer service and quality of merchandise. I love the bed's massage feature for it helps me relax and feel better. Their staff is wonderful, caring, kind and they did their jobs right away. It was a great experience with them.

Horrible Customer Service

If you are elderly or ill, you are the perfect prey for this crooked company. I cannot say anything about the mattress as we never did receive it. My review is solely about the customer service and lack of sympathy. They have no problem taking $760 from a person that was hospitalized and died before scheduling a delivery. In fact, accounting told me that this happens all the time, people are too ill or pass away and they take their $. In addition to this, being very rude and condescending on the phone. The mattress may work great, but good luck with customer service after they have your money.

Outrageous replacement parts cost

The movers lost the remote to my elderly mothers bed. I called the service dept. who told me the cost of a new one is $150. This is outrageous when they pay only a few dollars for this piece.

My parents purchased a Craftmatic

My parents purchased a Craftmatic bed directly from Craftmatic. The bed was delivered by and [incorrectly] installed by a company called "Pilot". Twice, Pilot have come out to my parent's home and both times with no positive results. A third appointment was scheduled, however, there was an excuse made and the technician was a "no show". Pilot made the excuse that there was an error in the system and that there was no technician available to correct the problems with the ...original install. Incidentally, there was no attempt by Pilot to contact my parents to let them know that a technician was not coming. It was not until a call was made to Pilot to find out what was going on, that they discovered the problem with the installer.

Hello I'm sorry to say

Hello I'm sorry to say but the craftmatic bed customer service is not all it is cut out to be. I call to get my bed fix and they wanted me to pay them to come out to look at it to see what's wrong with it before they would charge me to fix it. Then the remote wouldn't work then I have to pay for the remote which it wouldn't work because the bed is broken> So I have to rig the back of the bed to fix the hed up so i can sit up in the bed to work on my computer and watch tv. Two... years ago i fell out of the bed cut my eye and my husband had to call 911 to take me to the ER to fix my eye and do a Cat Scan to make sure i didn't have any injuries. This is because i couldn't afford a bed and i couldn't get if fix and it sags in the middle of the bed. So the bed is inadequate and so is customer service which take forever to call back so today I went and got me another bed and it sure wasn't craftmatic.and never again will i get a craftmatic because this one should last me i hope until i die because i am at that age.

bought a bed and got the white glove delivery

bought a bed and got the white glove delivery. I was told they would move my old bed and put it in another room. Also they would set the bed up and then show us how to work it. They would not move the bed, they said they would be responsible for any damage if they marked up the floors or walls. They had never put a bed together before I guess because they took a long reading the instructions. My husband could have done what they did in half the time.My daughter and son-in-law had to move the old bed before they would bring the other in. could have saved the $250.00.Be aware never pay for white glove service, it is a joke. Not happy with delivery at all, rip off.

Service?

its been weeks and I am still waiting. My disabled friend has been sleeping in a chair. Shameful.

Craftmatic beds is full of crappie

Craftmatic beds is full of crappie! My mom bed has a LIFETIME WARRANTY and they refuse to come out and atleast see what is wrong with her bed. She has always had a Craftmatic this one since 2014.....lady said it will cost $75 for the guy to come then $175 for a part for the bed plus $25 for shipping the part. I then asked Mrs EllenYoug may I speak to your supervisor? She 1st said no one is available...I was put on hold for 10 mins....hello! May I speak with your supervisor? Now im pissed...they transferred & transferred me to Wilma then Stephen 4 times before they realized I wasn't hanging up the last transfer I was HUNG UP ON! WTHECK!!! NOW I'M WRITING TO EVERYONE ON THEIR BOARD!!! Then we're going somewhere else where the service is better!

Ordered

Ordered a bed payed a lot of money and it didn't show up

Never

Never use Craftmatic.....cheats, liars, and piss poor customer service

Our craft matic

Our craft matic was supposed to be delivered today. Well we got the mattresses and that was it. Not happy right now.

The very worse product

The very worse product on the market. Very poor quality. Customer service is not available. They only respond to e-mails and then they might call you but issues remain unresolved. The majority of their repair / customer service is based out of their own homes and do not respond to any trouble issues. This company is basically a "grab your money and run" and make it impossible to speak with anyone that can or will help resolve any issues.

Love your service

Love your service. Email follow ups and answers and the phone message they day you promised. The message even gave me the carriers name. SO IMPRESSED!

ripped off

ripped off my Elderly Aunt & Uncle! Delivered them the wrong bed and then never brought correct bed!

Wouldn't recommend this product

Wouldn't recommend this product. Have had one for many years with a lifetime warranty... Now it is broke and of course the people who own it now say they will only sell me a part, no warranty. Even the lady helping me said she would not recommend and adjustable bed, just buy the flat one. Said they are about $3000 dollars for a twin. Now why would anyone working for an adjustable bed company say that???? You figure it out. Probably years ago Craftmatic was a reputable company, but as she said, we bought the name and have nothing to do with the original Craftmatic. Think before you buy.

We just got our beds

We just got our beds and everything promised was done. My wife and I are sleeping like babies. As far as we are concerned it is one great product!!! Thank you Craftmatic

thankyou

thankyou for great service on delivery and customer service when contacted no worries on bed qualityand service Techs who took down old bed and installed bed top stuff thanks, ill let you know how it improves sleep after testing tonight:)cheers~!

Craftmatic

Craftmatic....Just another rip off scam... i am stopping my payments and calling fair trading and current affairs, I have had enough of being jerked around by companies that think disabled means we will not fight back.

Why don't you folks...

Why don't you folks back up your beds your service personal don't help and it's a big run around we paid $7000.0 for two beds that stopped working a few months later my elderly mother in law can hear you totally have taken advantage of her prove me wrong fix her beds!!!

6 months plus of a bed that doesnt work

6 months plus of a bed that doesnt work and customer service who wont answer your phone calls unless you block your number! Would not recommend to ANYONE!

Not a good deal

Not a very good bed. I got an upgraded mattress and it is still not a good or comfortable mattress. 2 months after I bought, the remote control quit working and when I contacted craftmatic they said to call a reapairshop!!!! I recommend going with another company that care about their customers and stand behind their products!