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Aireloom is a brand of California based E.S. Kluft & Company that is sold exclusively in mattress retailers across the US. Its claim to fame is their patented 'Aireloom lift' that increases the areas of low pressure when one is laying on the mattress. This gives the sense that the bed is cradling you. However, there are common complaints about the mattress's durability and some claim that it sags over time. Additionally, price is a potential issue with the brand as their prices are much higher than competitive brands.
Voila is aiming to disrupt the mattress-in-a-box market with its luxurious hybrid mattress that puts an emphasis in lots of comfort layers to melt away pressure points and also superior pocket coils. Overall, they have 11 layers to their bed, which is way different than most others in the mattress-in-a-box space. Do all those layers translate to better comfort? Take a look at the details to learn if this mattress is right for you!
Based on our aggregated reviews and our scoring method, we recommend Voila in this match up!
See Our Full Review of Voila
Some customers were very happy with their new mattress, but others reported problems. Despite those that had a good experience, overall these mattresses have lower than average satisfaction from customers. Read on below for more information from customers if you are interested in buying.
Most customers find these mattresses supportive, which means the support layers of the mattress work with your body to align the spine for most. That said, a few customers have had complaints, so be sure that your pick aligns with your sleeping position and body type.
Overall, these mattresses provide a good amount of edge support, which means most don't have any problems sitting on the side of the mattress comfortably.
Bowling Ball & Density Tests
In testing the surface supportiveness of the mattress, the support is even across the surface. That said, some have had issues with support over the long term, so make sure it speaks to you before buying.
These mattresses may not be as durable as you would hope after buying. Over a shorter than average time period, some sleepers have had issues with durability and feel. If you are have a larger body type and are looking for something with lasting support, these mattresses may comfort you initially, but make sure to do some more research before buying.
Great customer satisfaction scores are what shoppers want to see. Customers give these mattresses higher marks than most competitors, which should make you feel confident in doing more research into the product offering. Read on to discover if one of these will work for you!
Having mattress support is important to having a healthy night sleep. These mattresses are above average in their supportiveness. It is important for those that have restless night sleeps from achy backs. Most customers describe these mattresses as providing a good level of support initially.
Edge support is the measure of how much support there is along the sides of the mattress. Reviewers describe these mattresses as having good edge support overall, but some folks may notice more sinking along the side of the mattress.
Bowling Ball & Density Tests
The bowling ball test is good at measuring mattress firmness. It is also a great test for measuring evenness of support across the surface. Overall, these mattresses will provide an even surface to sleep on.
We all want a comfy mattress that lasts a long time, but some companies don't put the same attention on durability. The nice thing is that these mattresses are better than average when it comes to durability. Most will sleep comfortably for 5 to 7 years, but some who use their mattress more than average will find that it doesn't last as long.
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BI have had my Rip Van Winkle Natural Dreams with Luxury Cashmere King bed for 12 years. Many could say that is a long life span however I would like to provide long term customer experience details. Extreme sagging from year 1. Called Sealy's where purchased and they came out and said natural use. Ridiculous. Offered me store credit of $1000 on a $5000 King Mattress.
2. This mattress is so darn heavy that it would take 3-4 strong adults to move it (I've moved 4 times in 12 years...everyone says it's the heaviest mattress to move)
3. After point 2 was made, can you imagine flipping and rotating this bed on your own? It takes 2 adults and still is ridiculous.
4. In addition to sagging it forms to your body so to speak so after 3 years it has looked like a body shape of a 200 lb woman and hump in the middle and a less dented body shape of a 160lb man. This causes lots of cumbersome rotating & flippingwhich is very difficult.
5. I've reached my life span of a $5000 (price paid on sale) mattress with a 25 year warranty after 12 years.
6. I'm currently mattress shopping and can buy a new Sealy for 1/3 of the price and not care if lasts 5-7 years.
Bought a aireloom mattress 6 months ago from sit and sleep. Worst mattress I have ever owned. Sags so bad that I wake up with a backache every morning. Sis and sleep well not do a thing about it
My husband and I have never been so cozy comfortable. We have the split king with adjustable base.
I immediately was relieved from hip pain that I had from a fairly new Temperpedic mattress.
The only complaint we have is: WE DON'T WANT TO GET OUT OF BED IN THE MORNING.
We purchased our Aireloom Chantille Ultra Plush Euro Top Eastern King mattress from Mancini's in Mountain View, CA., Nov. 2012. What had sold us on spending $8101.00 on a mattress was that when we tested it in the showroom we did not feel the movement of our partner. For us, who are light sleepers, this is a major deal. Our body was supported and it was very comfortable. A bit too high for us, so we exchanged the tall box spring for one that was several inches shorter.
We received that mattress and straight away there was a problem. Not Mancini's problem, we would need to contact an independent inspector (Premier Inspection Services,LTD.), at our expense, to analyze the mattress and make a recommendation. He did, and basically said that the problem was in our head.
Here it is 2016 and the mattress still does not live up to the mattress that we tested in the showroom. The shape is trapezoidal, and we feel every movement that our partner makes. Rolling over, change in position, sneezing and coughing are all felt by the other.
We feel gypped and misled. How could we have been so stupid. We could have purchased a cheaper mattress and changed it out when it no longer was comfortable.
We initially bought a tempurpedic based on many recommendations. 30 days later and my back was an absolute mess. I could hardly move and I was at the chiropractor 6 times in 30 days. The chemical smell was horrible and I was sweating my butt off. My wife could not bear to sleep in it. I even had my kids jump on it to try to 'break it in'.
So, we went back to the store and the sales person was very helpful in assisting with the problems that we were having. My wife stumbled across the Aireloom mattresses and suggested I try it out. I fell in love with the support and comfort immediately. The price kind of scared me initially, but with 30 days of hell behind me, I was up for anything. I like the fact that there are many 'real' materials in this mattress and it is not a cookie cutter mattress made out of chemicals. The delivered the mattress promptly and our first night was heaven. Support, cool and comfort. We noticed immediately that when the two of us were in the middle of the bed, there was considerable sag to the mattress. I was kind of perplexed by this until I was on the floor playing with our dog and my wife and kids were horsing around in the bed. I noticed that there was significant flex in the box spring support slats when they were rolling around on the bed. Being an amish bed frame, the box is supported by 3/4 inch oak slats that run from side to side. I made up support blocks positioned under the slats in the middle of the bed and the problem was rectified. This bed is as comfortable today as it was the day we bought it.
This is so interesting....A couple of years ago, my mom gave me her brand new, Aireloom Hybrid Bamboo mattress as she decided to purchased a different size (mine is a queen). I live in an older building, and there is a place in my bedroom floor where it's uneven, so when I started to feel like I had to roll uphill to turn over in bed, I figured it was the floor, not the mattress; however, my handyman used his balance to show me that the floor underneath my bed is indeed level, which was so baffling to me, as I feel as though I am sleeping in a ditch when I am on my side of the bed.
I have a solid platform bed, with storage drawers, so it can't be chalked up to an unsteady base or bed frame. I stumbled upon this site accidentally this evening, while researching mattresses, and am now 100% convinced that my mattress is to blame, and I am not crazy.
Not only that, but the mattress weighs about a million pounds, and sits inside the platform, so that changing the fitted sheet is akin to a strenuous gym workout. Just lifting the mattress is ridiculous. Once, while lifting the corner, I felt the fabric tear, on the underside of the mattress.
My mom kept telling me how expensive the mattress was, that it was a really good mattress. I can't lie; it's super cushy and comfortable, but the sagging is beyond annoying. I have propped it up under one side with books/magazines to even it out, but I can promise you I won't be spending my own money on an aireloom, when I am ready to replace this one.
When we tried this bed in the store my husband felt very comfortable as soon as he laid on it. I felt like it was a little firm, but thought I could get use to it. From the first night it has been a nightmare for both of us. We are exhausted! My back, shoulders, hips ache. It has gotten so bad after two weeks I have gone to the spare bedroom. My husband is not sleeping well and it feels like only after two weeks there is already a body impression on his side of the bed. He feels that the bed sleeps hot. I have not noticed that yet. Very disappointed overall.
Do not even think of buying an airloom bed. We bought one from Macys in Oceanside. It began to sag within about a month or two.
Made the mistake of waiting too long to call the company. You have 90 days. After that, they came out and agreed that it sagged , but since it wasn't over an inch and a half they would not take it back. Actually the bed sagged an inch and the box spring sagged another 1/2 inch which equals the 1 1/2 inches but since the box spring was involved they would not take it back. Macy's refused to help. We sold the bed less than a year later with over a $3000.00 loss.
My advice is do not get involved with Airloom.
I purchased an Aireloom Mattress. The store that I bought it from no longer carries Aireloom. The inspector from the independent inspection company determined that the mattress failed. Originally, Linda Menzel from Aireloom wanted me to spend about $1420 to ship the mattress to California from New Jersey and back. When I pointed out that they had a plant in PA, Ms. Menzel stated that it would cost $620 to ship the mattress to and from PA.
When I accepted their offer to ship the mattress to PA, Aireloom wanted me to sign an agreement not to disparage as well as waive any future legal rights. After questioning Ms. Menzel, she stated that even if the mattress were defective when it was returned to me, I could not sue Aireloom. By adding the requirement of not to disparage and to waive all future rights, they violated the terms of their warranty and thus defrauded me.
In my opinion, Aireloom is a terrible company to deal with because they do not honor their warranty. If they did this to me, do you think they will treat you any differently?
I bought an aireloom mattress from OC mattress in Costa Mesa CA. Was told when I bought this that there was no memory foam, but alas this was untrue. After purchase I noticed heat retention and complained to the store and manufacturer. Found out that it contained 7% memory foam. After several months have noticed sagging and 'holes.'' Paid lots of money and disappointed. Would not recommend.
If you're researching a new mattress please read the above reviews and DO NOT buy an Aireloom product. Like the others above have written within weeks my wife and I found our new mattress to be forming deep depressions. We called Aireloom and they sent an inspector and the results were that the 'holes' were within expected body depressions. That's the last Aireloom I'll ever buy. Absolute junk.
3 years ago my husband and I made the trek out to our local mattress retailer. We were buying two mattresses - one for personal use and the other for a duplex for our parents. Decided on two Sertas when at the last moment.....I spotted the Aireloom. I had to test it and I fell in love. It was the most comfortable bed I had ever tried! But alas, the honeymoon period ended and we were left with a mattress that had some serious sagging issues after only 3 years. Some might say that is a good life for a mattress but I have to point out the only two other mattresses we have purchased for personal use lasted at least 10 years each and with no sagging. We only replaced them because we wanted to try newer models. Aireloom - I wanted to love you! Love you for being handmade, being the cushiest bed on the showroom floor, for being the sexiest in looks and for being handmade in CA. Sorry but I can love you no more. Moving on to a new lover.
I wish I had ready reviews like these before spending over $3000 on our Aireloom in 2012. We expected this mattress to last 20-25 years. When we first got the mattress I couldn't have been more satisfied. It was firm, supportive and so good for my bad back recovering from surgery. Within a few months I noticed I was making a sag in the bed. I tried moving around in the bed more and that helped for a while but now my husband and I are so miserable sleeping in this bed that we can't wait to replace it. We have flipped it end to end but I'd rather return to an old fashioned innerspring mattress that I can flip over. It just makes sense that with more sleeping surface the mattress will last longer. I will for sure NEVER spend $3K on a mattress again.
I have had a real problem with sciatica over the last couple of years. While this mattress has not prevented it, better body pressure distribution seems to have really helped. I don’t wake up in the AM tired and feeling achey.
Macy's was a pleasure to work with throughout and the mattress has been very comfortable so far.
We had been looking for a new mattress for over 2 years, and finally landed on the Airloom Hybrid. Already on the first night, I noticed when I woke up in the middle of the night, my hip and shoulder pain I would typically feel before I rolled to the other side was gone! This mattress really takes the pressure off.
I took my time to find the right bed for my needs and really liked the Aireloom Hybrid. When I returned to buy it, my salesperson was tied up with another customer so that allowed me a good half hour to lie on the bed to make sure it was the one for me. Within 2 weeks of owning the mattress I noticed it wasn't springing back into shape. I've only owned it a month now and it has such deep depressions from my body (and I'm only 5' tall and 115 lbs!) that it feels almost as uncomfortable as my old mattress and is hurting my back. I've informed the salesperson I worked with that I'll be returning this one and hoping she can find something that will work as well as I hoped the Aireloom would. Highly disappointed.
Tried this bed 3 times at Macy’s laid on it , sales women was great she recommended this bed I looked at a few in mac
We tried 3 different mattresses in 3 months before picking this one. The others were either too firm or too soft, but this one was absolutely perfect. Plush, but with the right amount of support. Finally getting the best nights sleep. Waking up feeling rested, and not sore. If you are picky about your mattress, this is the one to try....you wont regret it.
Love this mattress, so comfortable, soft, best sleep in a long time.
Shopping for a new mattress had turned into a nightmare, between pop up stores and online beds in a box/bag I'd given up. Then I thought Macy's that were my parents would go. Our salesman was great listened to our needs and pointed us to several options, gave us the time we needed to decide. Delivery and set up was a breeze. Great mattress! ! Love it.
Very comfortable, conforms to body for a comfortable night sleep. I have spinal problems and this has been a big help. It lets me toss and turn with no problems. I tried many mattress' in the store, and this one worked. The salesman was wonderful it took us 2 hours and many jumping from mattress to mattress, his patience was above and beyond.
My purchase could not have been accomplished without the help of the OUTSTANDING Members of the Macy's team in San Francisco at Union Square. Their care and attention to my unique needs and wishes got this very important purchase accomplished. Lili Spagnoletta helped me this time and with my previous mattress over 15 years ago. For this purchase she got her Customer Service Manager Lori to help secure financing options. They Really Care!
We tested out this bed in the store and it was, by far, the most comfortable! We tried at least a dozen beds that were 5X the cost and this one was the best. The delivery was seamless and we can't wait to sleep on this tonight!
Took a couple of days to get use too, since I was sleeping on a mattress over 20 years old. Now I love it, and would definitely recommend it. Also had great delivery service on a very hot day!
It's firm and yet soft. Very comfortable! Great Buy!
It’s been exactly one year since purchase. Have called for questionablydefect internally. Mattress sags on one side causing excessive backache for me yet other side is firm. My weight 215 lbs. we purchased for a it being firm and king size. Compared to a foam inner coil mattress purchased in 2003, now 2019, this mattress is better built and low indentation of body points on bed. For the Airloom, I have to wake up completely to turn over. Yet when testing was done on Airloom, it was visually different between side and what measurement that was taken only involved a string pulled taught across mattress and a card with lines drawn to distinguish body indentation. There wasn’t any weighted pressure on points where indents were to measure any foam or spring collapse. I have now received letter from company I purchased from saying it meets standards under warranty. I’m doing a follow up for better practices to measure internal, not visual, of mattress. Over $4000 spent with less than 1 year of use. My queen foam/coil mattress after 16 years outperforms the Airloom and my back doesn’t hurt.
I have owned my Aireloom mattress for about 11 years. I called and emailed customer service and never received an answer. After 3 weeks of trying, I finally reached someone who was extremely rude. I weigh 110 pounds and the indentation of my body is so deep that I can't move at night. When I asked if they have any kind of warranty they said they can't guaranty anything, without asking what the problem is. I would not suggest purchasing this procuct
I really wanted to love my AIRLOOM CORONADO mattress. I wanted to support the local California business and own a handcrafted bed. But what happened is that I wasted $5000 and now have a giant piece of trash in my bedroom that I have to dispose of. After only 4 months, I noticed the mattress was starting to sag but I didn't despair because the mattress has a warranty. But this is just a scam because it took multiple phone calls and emails to get Airloom to send out a mattress inspector. This inspector makes all the movements of performing an inspection, taking measurements and photos. But, in the end, Airloom does nothing. Like other unfortunate customers, I will be returning to the mattress store to purchase something with a better reputation.
I was in the process of moving and my old mattress was over ten years old and giving me and my older dog all kinds of problems. I had a car accident injury that would act up a lot and the mattress was too soft to be of any help. My dog was almost 11 at the time and had arthritis and the mattress was so soft he couldn't get in and out of bed; I had to carry him. I was drawn to this mattress when I read the description because I wanted something very firm but still comfortable. My concern was that the mattress be comfortable for myself and my dog since he sleeps on it too. The mattress arrived in a box very quickly with consistent updates (when it was being processed, shipped, etc). We had it shipped to our new apartment so that there would be plenty of room to unbox it and let it settle (it's recommended you give it 48 hours to fully form). We unboxed it in an empty room (make sure you have lots of space) and it was like unrolling a giant tube of cinnamon rolls! As soon as we cut the plastic, it started settling very quickly. I'm pretty sure my dog did not give it the full 48 hours before he insisted on testing it. Our first night with the new mattress was great- it doesn't dip or leave an indent when you've slept in it for a while. My dog can move really easily on the mattress and sleeps very comfortably through the night. My back pain has gradually started to go away as well. The mattress also doesn't seem to collect a ton of body heat which is especially helpful in the summer! I've had this mattress for over three months now and I am SO happy with it. I fall asleep much quicker than I did before and wake up much more comfortably. My dog prefers to spend as much of his day as possible on the bed- it is even preferable to his favorite spot on the couch he's had for years. I've been telling all my friends who need new beds to check out The Voila Box because a good mattress makes SUCH a huge difference in your quality of life. Good sleep helps everything!! *I received this mattress complimentary; however, all opinions are entirely my own*View More Reviews
We bought 2 twin extra-firm XL's around Xmas 2017 when we were in FL and had them delivered to the condo we bought in MA. We slept on them a few days, went back to FL, and then moved back to MA. June 7, 2018, so I have actually been sleeping on it for about 7 weeks. The extra firm mattress was too firm for my hips, neck, and shoulder (side-sleeper) but it was 100-day comfort guarantee, and I was well over the 100-day comfort guarantee. When I emailed Voila about this they offered to send me a 2" Performance enhancing gel-infused memory foam topper designed to complement their Voila Hybrid mattress. I appreciate this gesture of goodwill from Voila and must add my wife loves her extra firm mattress, as she did not like the "valley" that formed over time with mattresses we had in FL.
Purchased a medium queen sized Voila for my parents and they have loved the bed from day 1. My father is a light sleeper and will wake up randomly through the night for whatever reason and not fall asleep. With the Voila bed, he has been sleeping through the night and is less grouchy overall. When I need to replace my own bed, I will be buying a Voila for myself. Worth every penny.
We received our mattress yesterday. It was two days early! Being an older couple, we hired our grandson and friend to carry it upstairs. It was easy to unpack and the plastic removed without problem. There was no smell. We let it rest for 4 hours. Then I made it up with our queen sheets. They fit better on this bed than on anyone bed we have had. Six hours later we tried it briefly with my husband saying it might be too hard. I ordered the plush for him. Well we had a fantastic first night sleep! I hesitated to order a bed online but so far we are completely happy.
I had a 100% memory foam mattress for the past three years and decided to get a new one after I herniated a disc in my back about a year ago and my doctor suggested upgrading to a firmer mattress to help support my back while sleeping. I ended up settling on the firm Voila and it has been a substantial upgrade to my memory foam mattress. I find it much more supportive than the "firm" memory foam mattress I had, and since purchasing it about 4 months ago I haven't noticed any degradation in the shape of the bed. Recently I've been able to start doing athletic activity again, and I think part of that is due to upgrading my bed to a firmer, better mattress. I sleep really well, and feel great getting out of bed in the morning. I'm extremely satisfied with the bed and would definitely recommend their firm mattress to someone searching more back support. The one thing to note that I didn't expect is that, coming to Voila from a 100% memory foam mattress, this bed is HEAVY. Makes sense when you think about the implications of the construction, but it shocked me when I was moving the bed from the box to my bedframe, especially considering I have a bad back! But that isn't a reason not to buy it. Just be careful the first time you try to pick it up!
After 46 years married to my best friend (Judy) and many different types of mattresses over those years, we found the "Voila mattress" has given us the best nights sleep we have ever had. Thank you,-Jerry and Judy
Absolutely love this mattress! My back hasn't felt this good in years. I have waited 100 days, so I can give the best review. After much reading, including reviews on Consumer reports, I decided on the medium firmness to help with back pain. I had increasingly worse back pain on my old innerspring mattress that had gotten too soft and was sagging. Finally decided it could be the mattress and I was correct. It definitely felt too firm the first month, but my back was already feeling better, so decided it must be the right firmness. Currently it feels so comfortable to me. I sleep in all positions, back, side, and stomach. Even after a day of yard work resulting in soreness, my back feels back to normal the next day. Can't recommend it enough!
After many years of a traditional mattress, we were looking for an upgrade to the sleeping experience. After trying another well known foam mattress, we were left with a less than satisfying solution. The mattress had minimal edge support and was softer than expected......so we returned it and searched for an alternative. We found Voila and frankly were slightly skeptical. Full disclosure - we had a back-up plan to buy a traditional mattress if this one did not work out. It has been a few weeks now, and we are happy to say the Voila has delivered on all of our sleeping expectations. Great edge support! Great comfort! Awesome breathability! This is a keeper! The only thing keeping us from awarding a full 5-stars is that the company does not offer a delivery/set-up option. The OTR carrier simply wanted to leave the mattress in our driveway - not good for a king-size delivery! Besides that point we are 100% satisfied and recommend this mattress. Best regards, The Hanshews
I got this mattress quickly and it has been extremely comfortable. No complaints so far with it.
I purchased this mattress two and a half months ago. I saw that people were saying the medium mattress was really firm, but didn't want one that would be too soft. My husband loves the firmness. I am not so sure. At 102 lbs., I hardly put a dent in it. However, I was recently diagnosed with sleep apnea, so I hope things will improve. I'm giving it a 4 until further notice.
We had a pillow top mattress for about 8 years and even put a gel mattress topper on it but I would wake up with back aches and as a side sleeper-numb arms! So I decided it was time for a new Cal. King mattress so the research started! There are SO many mattress stores everywhere and stopping in can be an education in itself but a very expensive one!! So I went to Consumer Report and read the reviews and recommendations on foam, traditional coil mattresses and then hybrid mattresses which combines the two; that was what we wanted! Now to order a “bed in a box” or go to a store?!? Decided to order-no huge commission for sales person- but then which one because are about 10 different beds here too. Most all have some return policies so that relieved my husband fears IF we didn’t like it. Viola has 90 days but they want you sleep on it 30 days before you decide so you can adjust to mattress. We have slept on the mattress 16 days and I can say I don’t wake up with back aches! The numb arm comes and goes so will have to see on it. My husband greatest fear was it would be too hard we ordered medium firmness and he says it is fine. There is many layers but I just wonder if there could be a little bit more woven jel on top so there is a little more softness for the initial touch? All in all we are pleased; there are cheaper “ordered” mattresses and a few more expensive but $1400 was what we paid.
I have been sleeping on a Sleep Number mattress for 20+ years (two different mattresses). I find the Voila mattress to be just, if not more comfortable. If you've been shopping for mattresses you know that Viola is about 1/3 of the price as Sleep Number. Enough said.
We recently purchased the Voila king mattress for our second home based on the Consumer Reports and other reviews we read. I must say I was skeptical buying a mattress in a box and not checking it out first. We love it!! It is extremely comfortable and my lower back pain is no longer an issue in the morning. Our youngest daughter is moving out on her own and we bought her a smaller size in the same mattress.
Amazing how the bed fits into a box. Cal king size. Great price. Ordered firm and it’s very firm I’m sure it will soften as time goes on. Only real problem was the delivery R+LCarriers gave the 5 hour window at the end of the 6th hour the driver called as we were about to go to dinner and said he wouldn’t deliver because he didn’t know the streets in our area (wasn’t the normal driver) and didn’t want to take the truck up the hill. My wife and I had to met the driver and deliver the mattress to the back of our car. Not great service.
I bought 2 twin sized mattresses for teenage daughters - they are blown away with the difference between their old mattress and the Voila mattress. Delivery was prompt, unpackaging was easy, and overall no fuss. I highly recommend.
I ordered the Plush XL Twin. I am a side sleeper and I woke up several times at night because either my arm on that side was asleep or my entire side hurt. It really did not feel "plush" to me. Perhaps this mattress is more ideal for back sleepers.
Medium hard/soft. Very good mattress, excellent for the price. Very comfortable. just a note: getting it up to the 2nd floor is a two person job, I recommend removing the box, but not cutting the inner plastic wrap, the plastic slides better on stairs.
We were sleeping on a Saatva for just under two years when we decided to downsize the bed for more floor space in our bedroom. I was just about to pull the trigger on another Saatva when I saw Consumer Reports ratings of the Voila. Figured what the heck, they pay shipping both ways so I'll give Voila a try. THE BEST decision I've ever made concerning a bed purchase. I'm a side sleeper, but on the Voila I sleep side, back, stomach, and am so comfortable and rested in the morning. Love this bed so much I ordered another to replace the mattress in our guestroom. I cannot recommend this mattress enough. I bought the medium and it is perfect. Seriously, if you're thinking about a new mattress look no farther.
The mattress is fine. No complaints at all. In fact, it's quite comfortable. My only small peeve was the shipping. They used FedEx and required a signature. It was stressful since the FedEx truck usually comes during work hours and it's tough to take time off work to wait at home to sign for the mattress. Once the mattress was shipped, the folks at Voila weren't able to change the signature requirement. Still, it all worked out and now I have a fine mattress. Just be careful when you order and do everything you can to avoid the signature requirement.
We were searching for a new and firmer mattress than we currently were using. After doing an enormous amount of online and Consumer Reports research, we decided on the Voila. To be perfectly honest, we had never heard of Voila, but we certainly are glad we found it. It is amazing to watch this king size mattress, in a relatively small box, unfold into a great mattress. So far it has met all our expectations with quality and comfort. If it remains as it is, we have become Voila customers forever!
Our 9 year old Temperpedic has permanent divits on each side. They have been getting progressively worse over the past few months, which was very disappointing with such a "high priced" mattress. So I ordered a Voila King in firm which has gel top layers, not Visco foam which can and does break down over time. We then put a 3/4" memory foam mattress pad on it and when you first lay on it, your brain says, "Whoa, that's pretty firm".....then you wake up the next morning feeling great. The Voila scored a 77 out of 100 in Consumer Reports with the highest score of all mattresses tested at an 84. We went with the Voila because in the same test it's durability rating was listed as "excellent" and the price is reasonable. CR does some pretty serious accelerated wear and weight testing & I recommend reading their report. The packaging of the mattress is brilliant(the box was about 1' square and 6+' long), but remember, a King weighs in at 160lbs, so having help moving the box in recommended. Unlike the Temperpedic reviews, neither one of us noticed any strong smells from the Voila when unwrapped. Anyway, so far we are extremely pleased with the Voila, and are curious to see how it holds up over the years.
FedEx shipping required a signature for delivery. Few of us are readily available at home during the day to accept delivery. This required me to change the delivery address to a Fed Ex store, which then required me to load it into the car to bring home. So much for front door service. The packages weighs 100+ pounds, which would prevent most would-be thieves from taking it. Leaving it on the doorstep seems reasonable to me.
I had to return my first mattress from another manufacturer and now love this one. Have had it for 3 weeks
We purchased our Voila medium queen mattress last fall. Last week we discovered a bulge in the side 🙁 Not knowing much about the company, I was really concerned that there was going to be red tape, loop holes, and/or frustration trying to utilize the warranty. It ended up being one of the most pleasant customer service experiences I've had with any company. My initial email and every subsequent was responded to in a couple hours or less. All of of my questions and concerns were answered in a clear and professional manner. Those that responded came off as just being really nice. I was offered a replacement or a refund. We definitely took the replacement (we LOVE our mattress). And we already have the replacement in our apartment. Kudos to the Voila family for truly standing by your product and for treating your customers (us) so well. I will continue to recommend you to anyone and everyone. 🙂
I wanted a traditional mattress without the price and with the ability to return it after sleeping on it at home for a few weeks. I also wanted a thicker mattress and to try a boxed one with innersprings. However I didn't want to go to a traditional mattress store like RC Willey and feel...well...boxed in while trying to make a decision. The edge support on this mattress is amazing. I've slept on a few foam type mattresses that seem smaller because the edge collapses and you feel like you need to stay far away from the edge so you don't roll off. Also, the springs give Voila an advantage over a lot of the mattresses that you order online. Since it has heavy metal, ha ha you can expect this mattress to be heavy. You'll need some help getting it from the porch to the bed and in our case, up the stairs. That was definitely a workout! This is going in our guest bedroom - our old mattress upstairs has developed body impressions and that's when you know it's time for a new one.
If you are completely overwhelmed with the mattress buying process, as I completely was with so many companies, here is my review to hopefully help you out if you're looking at Voila. Research, Research, Research! I’m so happy I researched a dozen mattress companies in detail before purchasing. These companies included the likes of Casper, T&N, Purple, Alexander, Sapira, Leesa, Serta, Sealy, Beauty Rest, etc. I was overwhelmed by all the options and felt so many of them were simply telling the same story with fancy marketing videos. I had a friend tell me about an awesome new mattress company he said was breaking the mold of the typical bed-in-box company that was focused on a luxury mattress experience with an affordable price. It was Voila. I figured it wouldn’t hurt to add another company to the mix of all my research and I’m sure happy I did. Here is a quick summary of the reasons why I purchased Voila over all the other companies without going into too much detail or sharing my massive excel spreadsheet. The main things is for all the components/layers that Voila has to offer, it was extremely cheaper than all other comparable products. Coiled Springs: When I looked at every mattress over $3,000, almost all of them had zoned pocketed coiled springs and realized this is critical piece to actually get the support on all the high pressure points of the body. My lower back was in desperate need of something to provide adequate support. Quality: Voila wasn’t just 2-3 pieces of memory foam put together and compressed in a box. It had 12 layers of materials that all worked together to provide a pleasant sleeping experience. This included high quality latex, gel-infused memory foam, 5 zone pocketed coiled springs, triple edge support around the mattress (makes your mattress feel 2x the size), and breathable airflow materials to offer a cool sleep at night. Comfort Choice: I loved that there were 3 firmness options (Plush, Medium, Firm). So many of the other companies had a one size fits all firmness, but I knew we wanted something a little firmer for my wife and I, and something a little softer for my kids. Price: No, it wasn’t low-cost mattress. But Voila was easily the biggest bang for your buck company in terms of quality, layers, support, comfort level, etc. when comparing to other companies offering the same product, layers, and quality. It was actually 1/3 to 1/4 the price of comparable mattresses made with the same quality and same components. After sleeping on the mattress for a 3 months now, I can say with confidence I’ve never slept better. We had a Sleep Number before and absolutely hated it. I felt like I was always a little sore in the morning and the my butt/hips area never had support. I’ve also noticed a HUGE difference in the coolness of sleeping at night. I’m comfortably on top of the mattress and don’t feel like I’m getting smothered into the mattress. We ended up ordering twin and full size mattresses for all of our kids as well since they were on the old floral looking mattresses that were probably 20 years old. We feel it’s been a great investment. Negatives/Cons: Box came pretty dirty from the shipping company and looked a little beat up. I would recommend removing the box in your garage or outside and then carrying the plastic rolled-up mattress to your bedroom to make sure you don’t stain your carpet or floors. There was about 12-24 hours of a very light off-gasing smell. I assume this is completely normal with any compressed mattress, but couldn’t smell anything after the first day.
Voila has really created a premium style mattress that's well worth the price. Instead of going to a local store to find a mattress with coils and memory foam we found Voila. We selected the plush style and are very happy with the softness and durability of the bed. We will be looking at Voila again when we need to replace another bed at our home.
My wife and I have couldn't be happier with our Voila mattress purchase! Delivery was timely and easy to track. The mattress was a lot of fun to open, we couldn't get the six year old to stop giggling at the insta-inflate! The mattress has a great look, with the patterned top and the wavy sides. But most importantly, it's super comfortable! We are both on the larger side, and the medium is perfect. I also love that it has great edge support for sitting, unlike many other box brand mattresses. Soft but firm, cool but cozy, Voila! Our new favorite mattress!
This mattress offers both firm support and the perfect amount of cushioning on top. We got the plush mattress and we love it. I was worried that it might not be firm enough but it offers great support! I love having a little extra memory foam on top, it makes it easier on aching joints. The mattress is also really pretty with a quilted white top. We are super happy with out Voila mattress!
I ordered my Voila mattress on a Saturday evening and it arrived on Wednesday morning! The mattress arrived early on the 3rd business day just as promised. Fast! The online order process was really simple and the website is easy to navigate. I originally thought about ordering the medium firm mattress, but my husband talked me into the plush. We are very pleased with it! The mattress is still very firm and sturdy, but with just the right amount of cushioning on top. (Great for my stiff joints). When we put the mattress on our bed I was pleased with how pretty is it! The top has a white quilted pattern that looks really nice.We are super happy with our Voila mattress! Lisa L Utah
I tried Casper, and another brand that also got high marks in a review. Voila is the one I kept (medium firmness) because it was the really comfortable. I purchased about 6 months ago, and still genuinely happy with it. It's soft on the top layer, and really gets rid of pressure points. On the Casper my arms were falling asleep and getting numb. The other one I tried, was way too soft and misaligned my spine. Even thought it was so "soft", I still had pressure points on it somehow. I felt sunk into a poor posture as I slept, and rolled into the center - it was horrible. The Voila, while soft and pressure relieving on the top layer, has great support. It's really a perfect balance. When I purchased, Voila was kind new to the game. I don't know if they've got more recognition since then, but I'm writing this for some reason at 2am because I just really like this mattress lol. The only down side, I really wish there was a way to change to covers on it. I have a mattress protector, but I'd still like to change the cover once a year. Maybe my impression, but it just looks yellowish compared to bright white sheets. But, perhaps not that white to begin with I can't remember. Overall pretty minor issue. And yea, it's heavy. I solo carried it up 2 flights of stairs. You probably would like 2-3 people for the job though. And yea, it is so comfortable. Part of the reason I'm writing this, is so Voila stays alive and if I ever need replacing or adding another mattress I know where to go.
We've had this bed a few weeks and so far it has been great. We set it up in our living room so we could be sure it was going to be the right fit and left our Sleep Number bed in place. One night we switched back to the Sleep Number bed and my husband said "NO MORE!!" We both woke up hurting. My only complaint is the company who delivered it. They would not bring it up my drive way and my husband had to go and pick it up in his truck. The man would not even come help him get it in the house! So much for good customer service from R and L Carriers in Birmingham, AL!
My Voila Mattress is the BEST purchase my husband and I have ever made. Not only is their customer service incredible- they made sure our mattress arrived at the house that we were moving to (across the country) the exact same day we moved in- but also the mattress is the best I've ever slept on. The Voila mattress is not just a chunk of foam like all other bed-in-a-box mattresses out there. The Voila mattress has springs that give support, while still offering you a choice in firmness (plush, medium, or firm). Honestly, I will never sleep on another mattress ever again. It is really that amazing!
For a while now, I have been having trouble getting comfortable in my bed--lots of tossing and turning, leg aches, back soreness, waking up frequently during the night, etc. A neighbor of mine recently purchased a Voila mattress and suggested that I take a look at the Voila products. My husband and I did some research on beds and decided to purchase the Plush Voila mattress. We slept on our new mattress last night, and it was really comfortable for both of us. The difference was amazing. I had thought, "Oh, my old mattress isn't that bad," but our new Voila mattress proved me wrong. We are so happy we purchased our Voila bed, and we highly recommend it to anyone in the market for a new mattress.
Love everything about Voila!! The mattress, the delivery/packaging, their customer service, the company, the people, the price point, firmness options…!
I bought this mattress after seeing a Sleepopolis review on it. I was originally looking at getting a Tempur-Flex Supreme, which they claimed this was very similar to. Well, it wasn't; this mattress is firmer than the Tempur, but I'm hoping the foam softens some over time. I will say that even though it's firmer than I originally wanted, it only took 2 weeks to get used to the change. The new foam smell went away after 2 days. Before I would wake up 2-4 times in the middle of the night and wake up with a sore back in the morning. Now I sleep like a rock. My girlfriend and I don't wake each other up anymore when either of us moves. I've been recommending it to all my friends because you can get the mattress and a decent platform bed frame all for under $1000. Shipping was fast; I ordered Monday and received it Thursday. I would recommend that you put on a sheet before setting anything else on it because the cover likes to grab fabric.
I ordered the 'soft' mattress and it is VERY firm. After extensive research and foam density comparisons I bought this mattress because it had a better warranty than the in store mattress that we liked with nearly the same specs. However, upon arrival this mattress is MUCH firmer than both the site and the reviews had led me to believe. I weigh 180 lbs and only get 1/4-1/2" compression when lying down which doesn't even fully conform to the small of my back. The mattress firmness is about a 6-7/10 compared to everything else I have tried, not the '3' that the mattress reviews tell you. The quality of the mattress seems nice and there have been no hassles with the ordering process which is why I gave it 3 stars, but after the required 30 day trial I will have to return mine.
No joke Voila is the best mattress I have EVER slept on!!! I had another competitor's boxed mattress before my Voila and there is no comparison. I travel a lot for work too and I can't wait to get back home to slumber upon my own personal cloud! Thank you Voila!!!!!
This has been the easiest mattress buying experience ever. No pushy salesman or going into a store to lie on a bunch of different mattresses. It arrived at the door one day, then we unrolled it, opened it up and done. I love that it is a hybrid of memory foam, latex, and pocket coils. We replaced my daughter's old saggy memory foam only mattress and she has loved it.
I have researched extensively on the kind of mattress we were ready to purchase. My decision was a hybrid . Glad I waited for this newer innovative option-because its the best of both worlds. Business on the bottom-Party on the top!. I consulted customer service because I wasn't sure the "soft " option would be supportive enough for my large husband, but it has proven to be great. Smooth delivery, easy set up, and a very well made product that is affordable for a high quality mattress. So happy to have a fantastic choice for a good night sleep for both of us! (P.S. The soft is on the firm side) We really got a winner!!