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Aireloom is a brand of California based E.S. Kluft & Company that is sold exclusively in mattress retailers across the US. Its claim to fame is their patented 'Aireloom lift' that increases loft when one is laying on the mattress. This gives the sense that the bed is cradling you. However, there are common complaints about durability in some models with some claiming sagging issues. Additionally, price is a potential issue with the brand as their prices are much higher than other competitors.
Puffy is an online mattress brand that makes three mattresses: The Puffy Mattress, The Puffy Lux Mattress, and The Puffy Royal Mattress. Each of these offer a highly rated, pressure-relieving feel that is making a splash in the mattress in the box industry. With coil hybrid designs in their Lux and Royal, folks find these mattresses more plush than many other options, which is great for those with a lighter body type. With an aim at providing a balanced, fluffy feel for less than in-store and offering both all-foam and hybrid designs, Puffy is worth a second look!
Based on our aggregated reviews and our scoring method, we recommend Puffy in this match up!
See Our Full Review of Puffy
Figuring out the takeaways from customers can be a great eye-opener for shoppers. Unfortunately, sleepers don't always feel great about these mattresses. Some feel cozy and comfortable, but others don't feel that way. There are more details below to study if you are considering buying.
Some people think mattresses that are supportive are also always firm, but when we talk about support, we talk about deep support of the spine, hips, and shoulders. Most folks find this mattress supportive, but there is the occasional complaint about the feel.
Overall, these mattresses have good quality edge support, which will fit the needs of most sleepers who require sitting on the edge of their mattress or enjoy laying on the edge of the mattress.
Bowling Ball & Density Tests
The bowling ball test is useful for discovering if a mattress is evenly supportive. These mattresses will provide a good amount of support overall, but there are a rare few who report feeling some discomfort.
Mattresses with lasting comfort are amazing, but not always easy to find. These mattresses are not rated well for their longevity by reviewers. That said, some customers may find their mattress lasts longer than average, while other mattresses may not last very long at all. If you are a bigger person, take some time reading more before buying.
These mattresses are given high ratings from customers, which means when we evaluated current customer sentiment data from across the net, these mattresses ranked very well. This provides a good foundation to look deeper into this brand -- read on for more specifics and customer reviews.
Overall, mattress support is important for spinal alignment and deep comfort of a long horizon. Most folks experience these mattresses as supportive, but rarely, some customers have complained about supportiveness.
Edge support is an important attribute for solid mattresses and for those that are working on their mobility. These mattresses should do well with edge support, but some heavier folks may experience some dips by the edge.
Bowling Ball & Density Tests
Bowling ball tests are good measures of firmness and support. These mattresses offer solid support for most customers, but there are some reports that mention alignment problems over the long term
Everyone who is looking for a mattress is looking for one that will last. However as companies focus more on profits and less on building quality products, it can be a tough prospect to find a mattress that lasts. That said, these mattresses are rated highly for durability. For the average sized sleeper, they will last 7 - 12 years. If you are larger in frame, you may find your mattress slightly less durable.
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BI have had my Rip Van Winkle Natural Dreams with Luxury Cashmere King bed for 12 years. Many could say that is a long life span however I would like to provide long term customer experience details. Extreme sagging from year 1. Called Sealy's where purchased and they came out and said natural use. Ridiculous. Offered me store credit of $1000 on a $5000 King Mattress.
2. This mattress is so darn heavy that it would take 3-4 strong adults to move it (I've moved 4 times in 12 years...everyone says it's the heaviest mattress to move)
3. After point 2 was made, can you imagine flipping and rotating this bed on your own? It takes 2 adults and still is ridiculous.
4. In addition to sagging it forms to your body so to speak so after 3 years it has looked like a body shape of a 200 lb woman and hump in the middle and a less dented body shape of a 160lb man. This causes lots of cumbersome rotating & flippingwhich is very difficult.
5. I've reached my life span of a $5000 (price paid on sale) mattress with a 25 year warranty after 12 years.
6. I'm currently mattress shopping and can buy a new Sealy for 1/3 of the price and not care if lasts 5-7 years.
Bought a aireloom mattress 6 months ago from sit and sleep. Worst mattress I have ever owned. Sags so bad that I wake up with a backache every morning. Sis and sleep well not do a thing about it
My husband and I have never been so cozy comfortable. We have the split king with adjustable base.
I immediately was relieved from hip pain that I had from a fairly new Temperpedic mattress.
The only complaint we have is: WE DON'T WANT TO GET OUT OF BED IN THE MORNING.
We purchased our Aireloom Chantille Ultra Plush Euro Top Eastern King mattress from Mancini's in Mountain View, CA., Nov. 2012. What had sold us on spending $8101.00 on a mattress was that when we tested it in the showroom we did not feel the movement of our partner. For us, who are light sleepers, this is a major deal. Our body was supported and it was very comfortable. A bit too high for us, so we exchanged the tall box spring for one that was several inches shorter.
We received that mattress and straight away there was a problem. Not Mancini's problem, we would need to contact an independent inspector (Premier Inspection Services,LTD.), at our expense, to analyze the mattress and make a recommendation. He did, and basically said that the problem was in our head.
Here it is 2016 and the mattress still does not live up to the mattress that we tested in the showroom. The shape is trapezoidal, and we feel every movement that our partner makes. Rolling over, change in position, sneezing and coughing are all felt by the other.
We feel gypped and misled. How could we have been so stupid. We could have purchased a cheaper mattress and changed it out when it no longer was comfortable.
We initially bought a tempurpedic based on many recommendations. 30 days later and my back was an absolute mess. I could hardly move and I was at the chiropractor 6 times in 30 days. The chemical smell was horrible and I was sweating my butt off. My wife could not bear to sleep in it. I even had my kids jump on it to try to 'break it in'.
So, we went back to the store and the sales person was very helpful in assisting with the problems that we were having. My wife stumbled across the Aireloom mattresses and suggested I try it out. I fell in love with the support and comfort immediately. The price kind of scared me initially, but with 30 days of hell behind me, I was up for anything. I like the fact that there are many 'real' materials in this mattress and it is not a cookie cutter mattress made out of chemicals. The delivered the mattress promptly and our first night was heaven. Support, cool and comfort. We noticed immediately that when the two of us were in the middle of the bed, there was considerable sag to the mattress. I was kind of perplexed by this until I was on the floor playing with our dog and my wife and kids were horsing around in the bed. I noticed that there was significant flex in the box spring support slats when they were rolling around on the bed. Being an amish bed frame, the box is supported by 3/4 inch oak slats that run from side to side. I made up support blocks positioned under the slats in the middle of the bed and the problem was rectified. This bed is as comfortable today as it was the day we bought it.
This is so interesting....A couple of years ago, my mom gave me her brand new, Aireloom Hybrid Bamboo mattress as she decided to purchased a different size (mine is a queen). I live in an older building, and there is a place in my bedroom floor where it's uneven, so when I started to feel like I had to roll uphill to turn over in bed, I figured it was the floor, not the mattress; however, my handyman used his balance to show me that the floor underneath my bed is indeed level, which was so baffling to me, as I feel as though I am sleeping in a ditch when I am on my side of the bed.
I have a solid platform bed, with storage drawers, so it can't be chalked up to an unsteady base or bed frame. I stumbled upon this site accidentally this evening, while researching mattresses, and am now 100% convinced that my mattress is to blame, and I am not crazy.
Not only that, but the mattress weighs about a million pounds, and sits inside the platform, so that changing the fitted sheet is akin to a strenuous gym workout. Just lifting the mattress is ridiculous. Once, while lifting the corner, I felt the fabric tear, on the underside of the mattress.
My mom kept telling me how expensive the mattress was, that it was a really good mattress. I can't lie; it's super cushy and comfortable, but the sagging is beyond annoying. I have propped it up under one side with books/magazines to even it out, but I can promise you I won't be spending my own money on an aireloom, when I am ready to replace this one.
When we tried this bed in the store my husband felt very comfortable as soon as he laid on it. I felt like it was a little firm, but thought I could get use to it. From the first night it has been a nightmare for both of us. We are exhausted! My back, shoulders, hips ache. It has gotten so bad after two weeks I have gone to the spare bedroom. My husband is not sleeping well and it feels like only after two weeks there is already a body impression on his side of the bed. He feels that the bed sleeps hot. I have not noticed that yet. Very disappointed overall.
Do not even think of buying an airloom bed. We bought one from Macys in Oceanside. It began to sag within about a month or two.
Made the mistake of waiting too long to call the company. You have 90 days. After that, they came out and agreed that it sagged , but since it wasn't over an inch and a half they would not take it back. Actually the bed sagged an inch and the box spring sagged another 1/2 inch which equals the 1 1/2 inches but since the box spring was involved they would not take it back. Macy's refused to help. We sold the bed less than a year later with over a $3000.00 loss.
My advice is do not get involved with Airloom.
I purchased an Aireloom Mattress. The store that I bought it from no longer carries Aireloom. The inspector from the independent inspection company determined that the mattress failed. Originally, Linda Menzel from Aireloom wanted me to spend about $1420 to ship the mattress to California from New Jersey and back. When I pointed out that they had a plant in PA, Ms. Menzel stated that it would cost $620 to ship the mattress to and from PA.
When I accepted their offer to ship the mattress to PA, Aireloom wanted me to sign an agreement not to disparage as well as waive any future legal rights. After questioning Ms. Menzel, she stated that even if the mattress were defective when it was returned to me, I could not sue Aireloom. By adding the requirement of not to disparage and to waive all future rights, they violated the terms of their warranty and thus defrauded me.
In my opinion, Aireloom is a terrible company to deal with because they do not honor their warranty. If they did this to me, do you think they will treat you any differently?
I bought an aireloom mattress from OC mattress in Costa Mesa CA. Was told when I bought this that there was no memory foam, but alas this was untrue. After purchase I noticed heat retention and complained to the store and manufacturer. Found out that it contained 7% memory foam. After several months have noticed sagging and 'holes.'' Paid lots of money and disappointed. Would not recommend.
If you're researching a new mattress please read the above reviews and DO NOT buy an Aireloom product. Like the others above have written within weeks my wife and I found our new mattress to be forming deep depressions. We called Aireloom and they sent an inspector and the results were that the 'holes' were within expected body depressions. That's the last Aireloom I'll ever buy. Absolute junk.
3 years ago my husband and I made the trek out to our local mattress retailer. We were buying two mattresses - one for personal use and the other for a duplex for our parents. Decided on two Sertas when at the last moment.....I spotted the Aireloom. I had to test it and I fell in love. It was the most comfortable bed I had ever tried! But alas, the honeymoon period ended and we were left with a mattress that had some serious sagging issues after only 3 years. Some might say that is a good life for a mattress but I have to point out the only two other mattresses we have purchased for personal use lasted at least 10 years each and with no sagging. We only replaced them because we wanted to try newer models. Aireloom - I wanted to love you! Love you for being handmade, being the cushiest bed on the showroom floor, for being the sexiest in looks and for being handmade in CA. Sorry but I can love you no more. Moving on to a new lover.
I wish I had ready reviews like these before spending over $3000 on our Aireloom in 2012. We expected this mattress to last 20-25 years. When we first got the mattress I couldn't have been more satisfied. It was firm, supportive and so good for my bad back recovering from surgery. Within a few months I noticed I was making a sag in the bed. I tried moving around in the bed more and that helped for a while but now my husband and I are so miserable sleeping in this bed that we can't wait to replace it. We have flipped it end to end but I'd rather return to an old fashioned innerspring mattress that I can flip over. It just makes sense that with more sleeping surface the mattress will last longer. I will for sure NEVER spend $3K on a mattress again.
I have had a real problem with sciatica over the last couple of years. While this mattress has not prevented it, better body pressure distribution seems to have really helped. I don’t wake up in the AM tired and feeling achey.
Macy's was a pleasure to work with throughout and the mattress has been very comfortable so far.
We had been looking for a new mattress for over 2 years, and finally landed on the Airloom Hybrid. Already on the first night, I noticed when I woke up in the middle of the night, my hip and shoulder pain I would typically feel before I rolled to the other side was gone! This mattress really takes the pressure off.
I took my time to find the right bed for my needs and really liked the Aireloom Hybrid. When I returned to buy it, my salesperson was tied up with another customer so that allowed me a good half hour to lie on the bed to make sure it was the one for me. Within 2 weeks of owning the mattress I noticed it wasn't springing back into shape. I've only owned it a month now and it has such deep depressions from my body (and I'm only 5' tall and 115 lbs!) that it feels almost as uncomfortable as my old mattress and is hurting my back. I've informed the salesperson I worked with that I'll be returning this one and hoping she can find something that will work as well as I hoped the Aireloom would. Highly disappointed.
Tried this bed 3 times at Macy’s laid on it , sales women was great she recommended this bed I looked at a few in mac
We tried 3 different mattresses in 3 months before picking this one. The others were either too firm or too soft, but this one was absolutely perfect. Plush, but with the right amount of support. Finally getting the best nights sleep. Waking up feeling rested, and not sore. If you are picky about your mattress, this is the one to try....you wont regret it.
Love this mattress, so comfortable, soft, best sleep in a long time.
Shopping for a new mattress had turned into a nightmare, between pop up stores and online beds in a box/bag I'd given up. Then I thought Macy's that were my parents would go. Our salesman was great listened to our needs and pointed us to several options, gave us the time we needed to decide. Delivery and set up was a breeze. Great mattress! ! Love it.
Very comfortable, conforms to body for a comfortable night sleep. I have spinal problems and this has been a big help. It lets me toss and turn with no problems. I tried many mattress' in the store, and this one worked. The salesman was wonderful it took us 2 hours and many jumping from mattress to mattress, his patience was above and beyond.
My purchase could not have been accomplished without the help of the OUTSTANDING Members of the Macy's team in San Francisco at Union Square. Their care and attention to my unique needs and wishes got this very important purchase accomplished. Lili Spagnoletta helped me this time and with my previous mattress over 15 years ago. For this purchase she got her Customer Service Manager Lori to help secure financing options. They Really Care!
We tested out this bed in the store and it was, by far, the most comfortable! We tried at least a dozen beds that were 5X the cost and this one was the best. The delivery was seamless and we can't wait to sleep on this tonight!
Took a couple of days to get use too, since I was sleeping on a mattress over 20 years old. Now I love it, and would definitely recommend it. Also had great delivery service on a very hot day!
It's firm and yet soft. Very comfortable! Great Buy!
It’s been exactly one year since purchase. Have called for questionablydefect internally. Mattress sags on one side causing excessive backache for me yet other side is firm. My weight 215 lbs. we purchased for a it being firm and king size. Compared to a foam inner coil mattress purchased in 2003, now 2019, this mattress is better built and low indentation of body points on bed. For the Airloom, I have to wake up completely to turn over. Yet when testing was done on Airloom, it was visually different between side and what measurement that was taken only involved a string pulled taught across mattress and a card with lines drawn to distinguish body indentation. There wasn’t any weighted pressure on points where indents were to measure any foam or spring collapse. I have now received letter from company I purchased from saying it meets standards under warranty. I’m doing a follow up for better practices to measure internal, not visual, of mattress. Over $4000 spent with less than 1 year of use. My queen foam/coil mattress after 16 years outperforms the Airloom and my back doesn’t hurt.
I have owned my Aireloom mattress for about 11 years. I called and emailed customer service and never received an answer. After 3 weeks of trying, I finally reached someone who was extremely rude. I weigh 110 pounds and the indentation of my body is so deep that I can't move at night. When I asked if they have any kind of warranty they said they can't guaranty anything, without asking what the problem is. I would not suggest purchasing this procuct
I really wanted to love my AIRLOOM CORONADO mattress. I wanted to support the local California business and own a handcrafted bed. But what happened is that I wasted $5000 and now have a giant piece of trash in my bedroom that I have to dispose of. After only 4 months, I noticed the mattress was starting to sag but I didn't despair because the mattress has a warranty. But this is just a scam because it took multiple phone calls and emails to get Airloom to send out a mattress inspector. This inspector makes all the movements of performing an inspection, taking measurements and photos. But, in the end, Airloom does nothing. Like other unfortunate customers, I will be returning to the mattress store to purchase something with a better reputation.
It's disappointing how the quality of this mattress doesn't match its price. This mattress sags and has given my husband and I lower back problems. I didn't realize how the bed was causing my lower back problems until I had to travel for work a few weeks ago and the very first night back, my lower back pain started again. We've also attempted to rule out other problems (sleep with pillow support between knees when sleeping on the side, sleep without a pillow when sleeping on back, put a small pillow underneath knees when sleeping on back) to no avail. My husband and I have gone to chiropractors for alignments, yet the lower back problems persist; we've concluded that the issue is the bed and have already ordered a new mattress from another provider. Good riddance!
Worst mattress ever for the money. The tufted buttons make it very uncomfortable.
Bought this very expensive mattress, first year I slept with no back pain of which I have a chronic back issue.past two years they have been out twice...1.5 inch dips which I am told on a $4000 bed is acceptable..acceptable to who.. severe back pain with no choices now. Very disappointed...
I went to the store to purchase the Serta Fusion Hybrid, the salesman recommended this mattress. It was a few hundred dollars more than the Serta so that convinced me it was better. The worst mattress ever, it slumps and does not bounce back when you get out of bed. In the mornings I feel like someone took a bat to me over night. It was so horrible I had to move into my guest room because Macy’s was closed due to the pandemic. I was happy when I was able to return this terrible mattress. I would never recommend it.
Unlike the last mattress I bought, this hybrid is really comfortable. It’s a very nice quality with a long term potential. It’s been exactly a month since it was delivered and I have no complaints. The adjustable base was a great bonus add on. I am very happy.
Love this!!! It is so comfortable! The plush is the perfect balance of firmness and softness for comfort and support!
It's always hard buying a new matress. This one was comfortable right away. It only took a week to get used to. It is not that thick so your not wrestling with sheets, and it's easy to rotate, and you don't need a step stool to get into bed. It is a bit expensive so I hope it lasts longer than the 7 years my sterns and foster.
My husband is an Iron worker and he has a lot of back pain so when he tried this mattress he woke up feeling great, the only think he says that is a little t soft which it was firmer but a really nice mattress.
I have really enjoyed this mattress! It’s the best nights sleep that i have had in years. The mattress is plush, and it not too soft or too hard. It is just right!!! I look forward to getting kin the bed now!
My husband and I have bought 4 mattresses in the course of our marriage. This is the best one we have ever bought. We have had issues with hip and back pain, but we have no issues with any more sleeping with this mattress. We did buy the higher boxspring, which is slightly high for us ( I’m 5’6”) The delivery men were excellent! They were on time and took our old mattress away. They set up our mattress and were done in 20 minutes. Would definitely use Macy’s again!
I have had a real problem with sciatica over the last couple of years. While this mattress has not prevented it, better body pressure distribution seems to have really helped. I don’t wake up in the AM tired and feeling achey.
No bounce. Very comfortable. Had some minor back pain with the old mattress and now it's gone!View More Reviews
This Puffy is just the perfect amount of soft & firm and we can't stop loving it.
After 2 weeks of having the Puffy mattress, I can say that is has been nothing but pure pleasure sleeping on it at nights. It took us couple nights to adjust from a spring type to a memory type but now there is no way I will ever sleep on a spring one again. I feel it slightly adjusting to my body and protecting my pressure points. In my opinion is on the firmer side and that's why I like it so much. My last mattress was on the softer side and after 6 months it started to get deformed. We have been very happy with our mattress so far.
Wonderful quality mattress! Never expected it to be this nice right out of the box.
Arrived at our door quickly. No strong odor out of the box and it expanded within minutes so we even slept on it that very same night even though they say it fully expands in 24-48 hours.
Recommend it! I have to give it up to Puffy for having not only a perfect mattress for my wife and kids, but also having a customer service team that will go out of their way to help us out. For some reason FedEx was not updating the tracking information for 2 days, so I called in and the service team member helped us track it down a assured us that we will be getting the mattress.
WOW Great Price. Very nice cover and overall cloud design. We literally saved a few thousand dollars on this mattress, we made the purchase for the King 2 months ago so I had time to check it out before writing something on here. My wife and I both agree that Puffy has very good body support that does allow and sagging into the bed. I used to move around a lot at nights causing my wife to wake up so that problem is solved. I move around a lot less now and when I do she says she doesn't feel anything and sleeps through he night.
So far so good with our Puffy Mattress
My old mattress was a heat magnet. My fav thing about this new mattress is that it does not trap heat like my old Temper Pedic did. I would definitely recommend this mattress especially for the price, it is a great one.
This mattress is the bomb. It's literally the best ever. Highly recommend it to any and everyone. I like soft mattresses and my wife likes firm ones and we're both ecstatic about it. She's also 36+ weeks pregnant and sleeps like a newborn on it. Plus, it was cheaper than our last brand new mattress from Mattress Firm. Go get one!
We were sceptical to purchase a mattress that we had not only never heard of but also never tried out, but this proved to be a great risk to take. The mattress is as described, very supportive without feeling like a very firm mattress. We had been sleeping on a Sleep Number bed for 15+ years so needed to renew the bed. We had only considered another Sleep Number bed (because we had heard that it was the best out there)until my husband did some reseach into what had been voted as the most comfortable bed by consumers and thats when he found out about the Puffy. Now we have changed our opinion and will definitly by the Puffy mattress for the other beds in the house as they need changing. We would highly recommend this mattress.
like the feel of the mattress however, i'm not quite convinced. I am having back issues, not sure if they are due to having a foam mattress, new mattress or just not a right fit for me.
Love it very comfortable easy to put together!!
Good mattress. Pleased so far
Haven’t slept this good in a long time. Makes it hard to get up for work in the morning.
My wife and I love it.
My daughter says the best sleep she has ever had.
I had called myself a light sleeper pre-Puffy. I am now sleeping through the night and feeling great’
WOW! We Love our new puffy mattress
It’s soft but holds you firmly. I love it. It helps my back and hip pain.
I wanted to wait a couple of weeks before I sent my review. The purchase and shipping were great, arrived in 4 days to my front door:) my lowered back feels better that it has in years. I sleep soundly through most of the night and I like that I don't disturb anyone when I roll around etc!
I've had my Puffy Mattress for about 1 week. I'm still getting used to it. All I can say is I go to bed about 11ish then my alarm sounds at 6 am. By day 3, I did not wake up exhausted and stiff. I'm sleeping through the night. I love it.
I just recently moved and took a chance on purchasing 2 queen size Puffy mattresses based on reviews. I am so happy I did for as the name implies, its like sleeping on a cloud. Very very comfortable and no more back pain. Thank you Puffy. Ron Ret USN Submarines
I’m in love with this mattress - it’s like sleeping on a cloud. It’s not too firm or too soft, it’s just right and makes you feel very light.
My husband and I both love the new Puffy mattress we ordered. No complaints from either of us. I am sleeping so much better!
We've had our bed for less then a month and so far it has been a great mattress. I've been sleeping very solid, not waking up in the middle of the night. The whole experience has been great. Thank you!
Love Love Love it! Super comfortable on my hips. Stays cool to sleep. Finally sleeping thru the night again. Highly recommend giving this mattress a try.
This mattress saved my back. The pain I woke up with every morning was gone after the first night of sleep on this mattress. Now I’m waking up earlier feeling more rested.
Very comfortable. We love it!
This mattress is a great one we really like it!
Went from 5 hours a night to easily 8 hours of good sleep within 3 days after I got it.
Two words: LIFE CHANGING!
My 3rd mattress. No need to break it in. Which some mattress company's say you need to do. Comfy from the start. I started to wonder If I would ever find a mattress that would help my aches and pains. It's all good. We're happy
We’ve only had our Puffy mattress for about a week, but so far so good!! It is quite firm but very supportive. We like a little softness on the top of our mattress and since you don’t get that with any memory foam mattress, we added a fiberbed mattress pad on top. The mattress is very good quality.
Best night sleep in years. Quick and easy ordering and FAST shipping. Highly recommend
great for my shoulders and hip pains. would highly recommend.
I think the mattress is very comfortable, my neck pain has completely disappeared. However I am a back sleeper and I can't sleep very well due to getting extremely hot and sweaty. Hopefully this will get better cause it's very difficult to get any sleep when you feel so hot/cold. I also Love that we can get in and out of bed without disturbing each other. Its amazing. Our old bed squeeked and bounced when one of us even moved or adjusted.
So far so good it has only been 1 week
Wow you can rest assured this is a quality investment you will be telling your friends and family about