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Aireloom is a brand of California based E.S. Kluft & Company that is sold exclusively in mattress retailers across the US. Its claim to fame is their patented 'Aireloom lift' that increases the areas of low pressure when one is laying on the mattress. This gives the sense that the bed is cradling you. However, there are common complaints about some offerings' durability with some claiming sagging issues with some models. Additionally, price is a potential issue with the brand as their prices are much higher than other competitors.
Ortho mattress is a southern Californian mattress retailer that sells their own brand of mattresses along with name brands like Serta and Tempur-Pedic. Their mattresses are made predominantly for the budget conscious shopper and come in either innerspring, hybrid, or memory foam options. Most folks like their Ortho mattresses, but some have had issues with durability.
Based on our aggregated reviews and our scoring method, we recommend Aireloom in this match up!
See Our Full Review of Aireloom
Making sense of customer reviews can be a powerful tool for shoppers. Customers, unfortunately, don't always enjoy these mattresses. Some are very satisfied with the feel, but others report discomfort. There are more details below to study if you are considering buying.
Mattress support is very important for keeping things comfortable at night. These mattresses provide a good level of support -- above average overall. This is important if you are suffering from lack of support currently. Most reviewers report that these mattresses offer a supportive surface.
Edge support is how much supportiveness there is along the edges of the mattress versus the middle section. Customers report that these mattresses have good edge support overall, but some customers may notice more contouring along the sides of the mattress.
Bowling Ball & Density Tests
The bowling ball test is great for those that want to understand if a mattress is going to be firm or soft. It is also a great test to see if there is evenness in support or if there are peaks and valleys. Overall, these mattresses will work well to provide even support.
These mattresses may not provide the kind of lasting comfort that you want. Some sleepers have had problems with feel and durability over a shorter than average time. If you are looking for something with lasting support and would consider yourself plus-sized, you may feel good initial comfort, but take a look at the reviews before buying.
Finding out how customers really feel is sometimes a difficult task -- especially with all of the noise in the industry. These mattresses, unfortunately, aren't scored as well by customers. There are still those that love them, but many others have complaints. Get more details on the specifics and hear from customers below.
Support is a bit different than firmness. Deep support means the mattress aligns the back and spine. Unfortunately, these mattresses have some mixed reception when it comes to support. Most folks are comfortable with the support right after purchase, but some have reported support issues as time as gone on.
For those that need to sit on the edge of their bed or roll to the side, even edge support is very important. These mattresses do a good job at edge support initially, but some had complaints that edge support wasn't all it could be long term.
In addition to being comfortable, having a durable mattress is what shoppers are after. We all wish our mattress will last a decade or more and still provide us with cozy comfort. Unfortunately, not all folks have had good things to say about these mattresses in regards to durability. If you are considering using as your full time mattress, read the reviews to make sure it will work with your body before buying.
BI have had my Rip Van Winkle Natural Dreams with Luxury Cashmere King bed for 12 years. Many could say that is a long life span however I would like to provide long term customer experience details. Extreme sagging from year 1. Called Sealy's where purchased and they came out and said natural use. Ridiculous. Offered me store credit of $1000 on a $5000 King Mattress.
2. This mattress is so darn heavy that it would take 3-4 strong adults to move it (I've moved 4 times in 12 years...everyone says it's the heaviest mattress to move)
3. After point 2 was made, can you imagine flipping and rotating this bed on your own? It takes 2 adults and still is ridiculous.
4. In addition to sagging it forms to your body so to speak so after 3 years it has looked like a body shape of a 200 lb woman and hump in the middle and a less dented body shape of a 160lb man. This causes lots of cumbersome rotating & flippingwhich is very difficult.
5. I've reached my life span of a $5000 (price paid on sale) mattress with a 25 year warranty after 12 years.
6. I'm currently mattress shopping and can buy a new Sealy for 1/3 of the price and not care if lasts 5-7 years.
Bought a aireloom mattress 6 months ago from sit and sleep. Worst mattress I have ever owned. Sags so bad that I wake up with a backache every morning. Sis and sleep well not do a thing about it
My husband and I have never been so cozy comfortable. We have the split king with adjustable base.
I immediately was relieved from hip pain that I had from a fairly new Temperpedic mattress.
The only complaint we have is: WE DON'T WANT TO GET OUT OF BED IN THE MORNING.
We purchased our Aireloom Chantille Ultra Plush Euro Top Eastern King mattress from Mancini's in Mountain View, CA., Nov. 2012. What had sold us on spending $8101.00 on a mattress was that when we tested it in the showroom we did not feel the movement of our partner. For us, who are light sleepers, this is a major deal. Our body was supported and it was very comfortable. A bit too high for us, so we exchanged the tall box spring for one that was several inches shorter.
We received that mattress and straight away there was a problem. Not Mancini's problem, we would need to contact an independent inspector (Premier Inspection Services,LTD.), at our expense, to analyze the mattress and make a recommendation. He did, and basically said that the problem was in our head.
Here it is 2016 and the mattress still does not live up to the mattress that we tested in the showroom. The shape is trapezoidal, and we feel every movement that our partner makes. Rolling over, change in position, sneezing and coughing are all felt by the other.
We feel gypped and misled. How could we have been so stupid. We could have purchased a cheaper mattress and changed it out when it no longer was comfortable.
We initially bought a tempurpedic based on many recommendations. 30 days later and my back was an absolute mess. I could hardly move and I was at the chiropractor 6 times in 30 days. The chemical smell was horrible and I was sweating my butt off. My wife could not bear to sleep in it. I even had my kids jump on it to try to 'break it in'.
So, we went back to the store and the sales person was very helpful in assisting with the problems that we were having. My wife stumbled across the Aireloom mattresses and suggested I try it out. I fell in love with the support and comfort immediately. The price kind of scared me initially, but with 30 days of hell behind me, I was up for anything. I like the fact that there are many 'real' materials in this mattress and it is not a cookie cutter mattress made out of chemicals. The delivered the mattress promptly and our first night was heaven. Support, cool and comfort. We noticed immediately that when the two of us were in the middle of the bed, there was considerable sag to the mattress. I was kind of perplexed by this until I was on the floor playing with our dog and my wife and kids were horsing around in the bed. I noticed that there was significant flex in the box spring support slats when they were rolling around on the bed. Being an amish bed frame, the box is supported by 3/4 inch oak slats that run from side to side. I made up support blocks positioned under the slats in the middle of the bed and the problem was rectified. This bed is as comfortable today as it was the day we bought it.
This is so interesting....A couple of years ago, my mom gave me her brand new, Aireloom Hybrid Bamboo mattress as she decided to purchased a different size (mine is a queen). I live in an older building, and there is a place in my bedroom floor where it's uneven, so when I started to feel like I had to roll uphill to turn over in bed, I figured it was the floor, not the mattress; however, my handyman used his balance to show me that the floor underneath my bed is indeed level, which was so baffling to me, as I feel as though I am sleeping in a ditch when I am on my side of the bed.
I have a solid platform bed, with storage drawers, so it can't be chalked up to an unsteady base or bed frame. I stumbled upon this site accidentally this evening, while researching mattresses, and am now 100% convinced that my mattress is to blame, and I am not crazy.
Not only that, but the mattress weighs about a million pounds, and sits inside the platform, so that changing the fitted sheet is akin to a strenuous gym workout. Just lifting the mattress is ridiculous. Once, while lifting the corner, I felt the fabric tear, on the underside of the mattress.
My mom kept telling me how expensive the mattress was, that it was a really good mattress. I can't lie; it's super cushy and comfortable, but the sagging is beyond annoying. I have propped it up under one side with books/magazines to even it out, but I can promise you I won't be spending my own money on an aireloom, when I am ready to replace this one.
When we tried this bed in the store my husband felt very comfortable as soon as he laid on it. I felt like it was a little firm, but thought I could get use to it. From the first night it has been a nightmare for both of us. We are exhausted! My back, shoulders, hips ache. It has gotten so bad after two weeks I have gone to the spare bedroom. My husband is not sleeping well and it feels like only after two weeks there is already a body impression on his side of the bed. He feels that the bed sleeps hot. I have not noticed that yet. Very disappointed overall.
Do not even think of buying an airloom bed. We bought one from Macys in Oceanside. It began to sag within about a month or two.
Made the mistake of waiting too long to call the company. You have 90 days. After that, they came out and agreed that it sagged , but since it wasn't over an inch and a half they would not take it back. Actually the bed sagged an inch and the box spring sagged another 1/2 inch which equals the 1 1/2 inches but since the box spring was involved they would not take it back. Macy's refused to help. We sold the bed less than a year later with over a $3000.00 loss.
My advice is do not get involved with Airloom.
I purchased an Aireloom Mattress. The store that I bought it from no longer carries Aireloom. The inspector from the independent inspection company determined that the mattress failed. Originally, Linda Menzel from Aireloom wanted me to spend about $1420 to ship the mattress to California from New Jersey and back. When I pointed out that they had a plant in PA, Ms. Menzel stated that it would cost $620 to ship the mattress to and from PA.
When I accepted their offer to ship the mattress to PA, Aireloom wanted me to sign an agreement not to disparage as well as waive any future legal rights. After questioning Ms. Menzel, she stated that even if the mattress were defective when it was returned to me, I could not sue Aireloom. By adding the requirement of not to disparage and to waive all future rights, they violated the terms of their warranty and thus defrauded me.
In my opinion, Aireloom is a terrible company to deal with because they do not honor their warranty. If they did this to me, do you think they will treat you any differently?
I bought an aireloom mattress from OC mattress in Costa Mesa CA. Was told when I bought this that there was no memory foam, but alas this was untrue. After purchase I noticed heat retention and complained to the store and manufacturer. Found out that it contained 7% memory foam. After several months have noticed sagging and 'holes.'' Paid lots of money and disappointed. Would not recommend.
If you're researching a new mattress please read the above reviews and DO NOT buy an Aireloom product. Like the others above have written within weeks my wife and I found our new mattress to be forming deep depressions. We called Aireloom and they sent an inspector and the results were that the 'holes' were within expected body depressions. That's the last Aireloom I'll ever buy. Absolute junk.
3 years ago my husband and I made the trek out to our local mattress retailer. We were buying two mattresses - one for personal use and the other for a duplex for our parents. Decided on two Sertas when at the last moment.....I spotted the Aireloom. I had to test it and I fell in love. It was the most comfortable bed I had ever tried! But alas, the honeymoon period ended and we were left with a mattress that had some serious sagging issues after only 3 years. Some might say that is a good life for a mattress but I have to point out the only two other mattresses we have purchased for personal use lasted at least 10 years each and with no sagging. We only replaced them because we wanted to try newer models. Aireloom - I wanted to love you! Love you for being handmade, being the cushiest bed on the showroom floor, for being the sexiest in looks and for being handmade in CA. Sorry but I can love you no more. Moving on to a new lover.
I wish I had ready reviews like these before spending over $3000 on our Aireloom in 2012. We expected this mattress to last 20-25 years. When we first got the mattress I couldn't have been more satisfied. It was firm, supportive and so good for my bad back recovering from surgery. Within a few months I noticed I was making a sag in the bed. I tried moving around in the bed more and that helped for a while but now my husband and I are so miserable sleeping in this bed that we can't wait to replace it. We have flipped it end to end but I'd rather return to an old fashioned innerspring mattress that I can flip over. It just makes sense that with more sleeping surface the mattress will last longer. I will for sure NEVER spend $3K on a mattress again.
I have had a real problem with sciatica over the last couple of years. While this mattress has not prevented it, better body pressure distribution seems to have really helped. I don’t wake up in the AM tired and feeling achey.
Macy's was a pleasure to work with throughout and the mattress has been very comfortable so far.
We had been looking for a new mattress for over 2 years, and finally landed on the Airloom Hybrid. Already on the first night, I noticed when I woke up in the middle of the night, my hip and shoulder pain I would typically feel before I rolled to the other side was gone! This mattress really takes the pressure off.
I took my time to find the right bed for my needs and really liked the Aireloom Hybrid. When I returned to buy it, my salesperson was tied up with another customer so that allowed me a good half hour to lie on the bed to make sure it was the one for me. Within 2 weeks of owning the mattress I noticed it wasn't springing back into shape. I've only owned it a month now and it has such deep depressions from my body (and I'm only 5' tall and 115 lbs!) that it feels almost as uncomfortable as my old mattress and is hurting my back. I've informed the salesperson I worked with that I'll be returning this one and hoping she can find something that will work as well as I hoped the Aireloom would. Highly disappointed.
Tried this bed 3 times at Macy’s laid on it , sales women was great she recommended this bed I looked at a few in mac
We tried 3 different mattresses in 3 months before picking this one. The others were either too firm or too soft, but this one was absolutely perfect. Plush, but with the right amount of support. Finally getting the best nights sleep. Waking up feeling rested, and not sore. If you are picky about your mattress, this is the one to try....you wont regret it.
Love this mattress, so comfortable, soft, best sleep in a long time.
Shopping for a new mattress had turned into a nightmare, between pop up stores and online beds in a box/bag I'd given up. Then I thought Macy's that were my parents would go. Our salesman was great listened to our needs and pointed us to several options, gave us the time we needed to decide. Delivery and set up was a breeze. Great mattress! ! Love it.
Very comfortable, conforms to body for a comfortable night sleep. I have spinal problems and this has been a big help. It lets me toss and turn with no problems. I tried many mattress' in the store, and this one worked. The salesman was wonderful it took us 2 hours and many jumping from mattress to mattress, his patience was above and beyond.
My purchase could not have been accomplished without the help of the OUTSTANDING Members of the Macy's team in San Francisco at Union Square. Their care and attention to my unique needs and wishes got this very important purchase accomplished. Lili Spagnoletta helped me this time and with my previous mattress over 15 years ago. For this purchase she got her Customer Service Manager Lori to help secure financing options. They Really Care!
We tested out this bed in the store and it was, by far, the most comfortable! We tried at least a dozen beds that were 5X the cost and this one was the best. The delivery was seamless and we can't wait to sleep on this tonight!
Took a couple of days to get use too, since I was sleeping on a mattress over 20 years old. Now I love it, and would definitely recommend it. Also had great delivery service on a very hot day!
It's firm and yet soft. Very comfortable! Great Buy!
It’s been exactly one year since purchase. Have called for questionablydefect internally. Mattress sags on one side causing excessive backache for me yet other side is firm. My weight 215 lbs. we purchased for a it being firm and king size. Compared to a foam inner coil mattress purchased in 2003, now 2019, this mattress is better built and low indentation of body points on bed. For the Airloom, I have to wake up completely to turn over. Yet when testing was done on Airloom, it was visually different between side and what measurement that was taken only involved a string pulled taught across mattress and a card with lines drawn to distinguish body indentation. There wasn’t any weighted pressure on points where indents were to measure any foam or spring collapse. I have now received letter from company I purchased from saying it meets standards under warranty. I’m doing a follow up for better practices to measure internal, not visual, of mattress. Over $4000 spent with less than 1 year of use. My queen foam/coil mattress after 16 years outperforms the Airloom and my back doesn’t hurt.
I have owned my Aireloom mattress for about 11 years. I called and emailed customer service and never received an answer. After 3 weeks of trying, I finally reached someone who was extremely rude. I weigh 110 pounds and the indentation of my body is so deep that I can't move at night. When I asked if they have any kind of warranty they said they can't guaranty anything, without asking what the problem is. I would not suggest purchasing this procuct
I really wanted to love my AIRLOOM CORONADO mattress. I wanted to support the local California business and own a handcrafted bed. But what happened is that I wasted $5000 and now have a giant piece of trash in my bedroom that I have to dispose of. After only 4 months, I noticed the mattress was starting to sag but I didn't despair because the mattress has a warranty. But this is just a scam because it took multiple phone calls and emails to get Airloom to send out a mattress inspector. This inspector makes all the movements of performing an inspection, taking measurements and photos. But, in the end, Airloom does nothing. Like other unfortunate customers, I will be returning to the mattress store to purchase something with a better reputation.
It's disappointing how the quality of this mattress doesn't match its price. This mattress sags and has given my husband and I lower back problems. I didn't realize how the bed was causing my lower back problems until I had to travel for work a few weeks ago and the very first night back, my lower back pain started again. We've also attempted to rule out other problems (sleep with pillow support between knees when sleeping on the side, sleep without a pillow when sleeping on back, put a small pillow underneath knees when sleeping on back) to no avail. My husband and I have gone to chiropractors for alignments, yet the lower back problems persist; we've concluded that the issue is the bed and have already ordered a new mattress from another provider. Good riddance!
Worst mattress ever for the money. The tufted buttons make it very uncomfortable.
Great experience buying a mattress. Knowledgeable, helpful, and not sales-y at all. There's a huge selection, but Johnny was able to help us narrow it down quickly based on our preferences and needs. Prices are reasonable (especially when you buy when there's a deal going on). We made our purchase at the end of the day, and the mattress was delivered (free) the next day without a hitch. Highly recommend!View More Reviews
Read the returns policy very carefully. We bought a $2000 mattress here 7 months ago. We carefully selected it in the store and it was delivered the following day. The first night we slept on it the mattress felt as hard as wet sand. I rang Ortho the next day to say I hated the mattress and wanted to exchange it. They told me to check the 'Comfort Guarantee' on the invoice. The customer must sleep on the mattress for 30 nights before exchanging it and there will be an additional $100 delivery fee and a 20 % restocking fee, bringing the cost of our mattress to $2500 (now that is getting expensive). I told them I thought the mattress in the store was much softer than the mattress we were sent. They told me mattresses in the store had softened over time and so would mine. I thought why bother trying a different mattress in the store if the sample mattresses are so different to the delivered mattress? $2000 is a lot for a mattress but $2500 is seriously expensive and out of my price range. Now 7 months have passed and I still hate the mattress and it still is very hard and hurts my shoulders and neck. I wish we had bought from a store with a more generous returns policy.
I had purchased a queen size mattress from Ortho (Culver City, CA) in August of this year. For a long time (since I purchased it) I have been experiencing severe back pains when I wake up in the morning. At first I thought it was because of my pillows or because I may not be sleeping correctly, but after changing the pillows the pains till remained. I consulted a doctor and he told me that it could be because of the mattress! Now, after trying the same pillows on different mattresses and sleeping on that mattress without any pillows, or I would say all possible combinations, I think the problem is with the mattress. When I was at the store, the salesman was not at all helpful. I was there with my friends and all the time he was talking to his colleague while we had to figure out what mattress should we purchase to get maximum comfort. We had to ask for him every time we had a question. Besides, before purchasing the mattress I asked them if there were any exchange or return policies and the salesman told me that the mattress was neither exchangeable not can be returned! Which means that if the mattress doesn't suit you then there's no way you can exchange it with, probably, a better and expensive one and you are stuck!! I have spent over $400 on the mattress and now I cannot exchange or return it. I just wanted to mention that inspite of the poor customer service at the store I bought the mattress and I will say that this was THE WORST $400 I have ever spent in my life.
Went to get a new bed because it was time to move beyond the queen size mattress. I've bought two other mattresses in the past 4 years and this was the best experience by far! Dan was very knowledgeable and respectful and didn't give off that annoying mattress sales hustling vibe I have experienced at other places. We even left after choosing the mattress to just be sure by visiting other stores and that only confirmed that this ortho store was the best place to buy from. Only reason I gave 4 stars instead of 5 was for the range of selection behind their internal brand, but even that was good just not ideal.
Four years ago I replaced my very long term Ortho Cal King Extra firm. It had a 25 year warranty and I had it for about 28 years. I loved that mattress for years and years and wanted to replace it with another, only a Queen based on the space now available. I went to a store in WeHo, CA, listed as an Ortho store and bought what the representative said would be closest to what I'd had and the price would be about $1,500.00, 50% higher than the one being replaced. We’ve had a lot of inflation in the intervening years so I shrugged and said, 'Ok.' I bought it. It was nothing like the one being replaced, much too soft. After about 18 months there started the development of a depression in the part of the bed where I sleep. That depression now requires SEVEN towels to raise the hole to the point where my back is not severely distorted. This is far worse than the Kapok mattress I slept on as a child. The reason for the original Ortho was on the suggestion of the surgeon after a reconstructive back surgery. It worked and I slept wonderfully on that mattress. This new one has a 20 year warranty, full replacement up to five years. I ask you, why would I want to replace it with another expensive piece of junk. I feel very ripped off and would like to know what happened to the products Ortho used to make? In the introductory comments there is mention that Ortho basically is a budget mattress. According to the Individual styles with commentary it would appear that they do have more lower end products than I'd known, but while it might not be the highest end unit on the market, I certainly do not consider $1,500.00 in the budget range. If you are considering an Ortho mattress I would strongly urge you to spend your money on something else. Sign me, "Oh, my aching back!"
This place is a fraud..... I purchased a mattress set paid $1,500.00 for it less than 3-years ago, and the mattress is worthless! I was given a 10-year warranty, which is worthless. I called to get the mattress set replaced since it suppose to be under warranty, because the mattress is sagging, when we sleep you sink into the mattress, which causes us to have back aches and sleepless nights, plus it's difficult to get in and out of bed since you sink in. When I called they said I had to pay $60.00 to have a third party inspector come to my home and inspect the mattress, so I paid since I had no choice, it took 3-weeks to get an inspector to come to my home to inspect the mattress, they I get a letter saying my claim is denied. They do not stand by their warranty, dishonest company.
I have been shopping for a mattress and have visited several stores. Johnny here was the most knowledge and courteous salesperson I have seen in all the stores. He took the time to really understand our needs and concerns and did his best to address them. I would definitely recommend him.
Adam was fantastic he is a wonderful sales man and a great person. You should ask for him anytime you go. He bent over backwards to meet our needs.
My husband and I walked in not knowing what to expect we were greeted by Cliff he listened to our needs made several suggestions was very knowledgeable and helpful. We walked away with a great mattress and very happy with service.
Great mattresses. Great service. I can't say enough great things about ortho mattress. Its a family owned business and even though I am in the military and tend to go to the Navy Exchange I will never go there for a mattress again. Pricewise the better deals and better mattresses are here. Navy Exchange had unknowledgable sales people. The location and delivery is convenient and quick
Just bought a mattress with Bernard at the mission valley location. I was shopping around all day at various places, Jerome's, Macy's, etc but found the best deal here. Not only did Bernard spend time going over the various types of mattresses but he also asked questions to ensure it was the right mattress for me. It was a very comfortable and non sales approach. I recommend you stop by and ask for Bernard if you're shopping around, give them a shot!
The salesman was awkward, condescending, and eventually insulting. He spoke to us like children... He would have never treated us like that had my husband been there. Most uncomfortable sales experience in which I have ever been involved.
Adam was vary helpfull. He got us set up with the best matrices I have ever been on. Got us set up with delivery and protection. This was the best experience of purchasing a mattress or any other furniture in my life time. This man was so friendly and nice, he realy helped us out on getting everything we needed.
I was very happy with their salesman Adam. He is both knowledgable about mattresses and a very likable guy. I felt at ease making my selection and not needing to go to other stores to shop further. There was never any pressure and he worked with me on the price. The delivery was on time as promised. I recommend Ortho and cheers to Adam! ... thank you.
Great customer service. Manager Michael goes out of his way to help and is very knowledgeable on different options. Shop when holiday sales are happening for the best deals.
Great costumer service and great variety of quality products. Michael was very helpful and friendly.
Purchased a mattress and 2 pillows. Do not purchase pillows here! The pillows are the worst. Felt like we were sleeping on rubber tires. They are unusable. I talked to the corporate office and they said I could pay to ship the pillows to corporate office and if there is a defect they would send replacement pillows. I already payed $200 for the pillows and refuse to pay for shipping to their corporate office. They would not honor paying for the UPS shipment. Hope no one else buys pillows from Ortho Mattress. Go to Sleep Train!
As soon as my husband and I walked through the front doors we knew this was going to be the right place for us to get our mattress. there was a very welcoming atmosphere and Scotty was one of the nicest guys ever! ! He really knew everything about mattresses! ! He gave us an incredible deal as we are newlyweds and we will definitely be coming back and referring family and friends. great place great customer service TAYLOR & GEOFF
If you're looking for a great mattress with phenomenal customer service, look no further! This place is the absolute Best! Michael and Joshua are knowledgable, genuine, and patient. They truly have your best interest at heart. Best mattress buying experience .
Ok, here's what's gonna happen. After endless nights, weeks, months, even years of sleeping on a sub-par mattress you're gonna take the leap to get a new bed. You're going to go to Ortho Mattress. You're going to ask for Karl. He's going to be incredibly knowledgable on all the different types of mattresses and beds out there. You're going to try different beds in the store, possibly to humor yourself with due diligence. But really none of that is going to matter because the mattress that you want is the Stearns & Foster Villa Julietta. You're going to melt into this mattress. It's like nothing you've ever experienced before. You're going to look at the price and think, "I can't afford this." Then you're going to mention this review and ask for the "special Karl price". He's gonna take care of you. Within days your new mattress will be delivered and you will live happily ever after. The End.
Good store, very knowledgable staff. Mary was so insightful and caring. My latex mattress is the best and I have her to thank. She was very patient with me. Choosing a mattress can be difficult when you don't know anything about them! These guys know the biz well. Very impressed. I'm extremely happy and I sleep awesome now :) I may go back for the adjustable addition one day.
Came in to browse mattresses as mine was totally ancient and needed to be replaced. All the employees were very helpful here, but adam ended up giving us a great deal that we couldn't refuse, so we ended up getting a mattress that day and didn't need to shop anywhere else! Thanks Adam!
Excellent service from Michael! He walked me through a selection of mattresses for our guest room and I found the perfect one in less than 10 mins! Highly recommend!
Great selection of mattresses and knowledgeable, friendly staff. I highly recommend working with Danny who helped me choose the perfect bed. He listened to what I was looking for and matched the perfect mattress accordingly. He did not up-sell me on an expensive mattress, in fact, he recommended I buy the mattress Ortho manufactures- which I did. They have great prices! He was honest and weighed the pros & cons of the various mattresses. They offer free delivery and free hauling of my old mattress. My sister had previously bought her mattress at this exact Ortho and had a great experience. I will gladly recommend this Ortho location to friends & family.
I've bought several beds from this location. I wouldn't go anywhere else for my mattress needs! PROs: Just bought my second iQ mattress from this store. By far best customer service that you could ever expect! The salesman "Scotty" was extremely knowledgable on all items in the store. We discussed exactly what we were looking for and he knew the perfect mattress for my wife and I. We bought one mattress set 2 months ago and loved it so much that were buying another set for our mom for Christmas. If you need a new mattress, pillows, or bed frames this is the BEST PLACE TO GO IN SAN DIEGO! CONs: Zero!
This place is great. Had the best customer service from Michael. Highly recommend this spot for a mattress
Excellent service here so happy with our purchase! Adam Pennington helped us out and he answered to our 100 questions, let us lay on every mattress and ultimately his initial suggestions were the best fit for us! Super fast service, worked with out budget and stayed at closing to finish up with us. Highly recommend!
Never thought I would rate and write a note about a mattress purchase, however, we received exceptional service and it is worth it to let others know of a great experience. Mike, the manager of this mattress store helped me months ago and explained in detail the features of the final three I was considering. He explained the pros and cons of each and I went with one that just felt better in the store. He said the only advantage of the one I didn't go with was that it stayed cooler at night and with the "good night sleep guarantee" I could exchange of not completely satisfied. I always wonders how genuine that promise was and sure Enough I ended up feeling warm at night and put the guarantee to the test. When I went back, Mike was there and was very receptive to my request to exchange and even had me try the one I wanted again to see if I still liked it. He said no problem Abd in fact that it was great sleep that he wanted for customers and that it was not inconvenient at all and that he was happy to exchange at the very small stated fee I. The guarantee. Kudos to ortho mattress for that policy and for Mike and his store for making it a pleasure to do business. Will shop there again next time needing a new mattress.
We seriously needed a new bed! We wanted a cool, fairly firm bed at a reasonable price. My husband is a back and side sleeper. I am a stomach and side sleeper. We had our work cut out for us... We went to the store on Camino de la Reina to check things out. That is when we met Scottie Beason! He is extremely knowledgeable, asks a lot of questions regarding sleep position and pointed us in the right direction. We are thrilled with our pick and are sleeping so much more comfortably! Lastly, I want to mention the two delivery men (Rolando and Brian) who went out of their way to set up the bed and remove our old bed. They were neat and thorough and very friendly.
I really enjoyed picking up a mattress here. They were quick and efficient with all of the choices. I needed a mattress immediately and didn't have a long time to spend in the store. I was in and out in less than an hour and I have an amazing mattress. I am so satisfied. Michael is a great person to talk to if you come into the store!
This is my second Ortho mattress, and the deal this time was just as great as last time! Adam worked with us for an hour to help us pick out the proper softness. Such a good experience I've even considered getting mattresses shipped from here to my family up north for my sister/her husband and my mom.
A lot more variety than other stores. Easy, a little more than we expected to spend but they helped us out a lot.
I went to this store because of their Sales tax promotion and the need for a more supportive mattress. Scottie was super helpful and answered all my questions to my satisfaction. So I sent my girlfriend over since her opinion really mattered the most. She met with Karl and found the right fit. I went back a week later and made the purchase that afternoon and it was delivered that evening. Now that is service! Highly recommend this shop. The delivery crew was super nice and cooperative. They even covered our old mattress in plastic in our garage, since we were donating it that weekend. Took about 40 minutes from beginning to end. My only complaint is there is a larger space between the head of the mattress and the headboard, so our pillow tends to fall into the gap after returning it from incline to flat. But that is minor at best.
A pretty big showroom with a wide selection of mattresses and very helpful salespeople. There is a parking lot located on the side of the store so no need to drive around looking for parking. You should be able to find a mattress that suits you. As we walked in, we were overwhelmed with the variety of mattresses and what the differences were. Mary helped us decipher what kind of mattress was best for us. She was knowledgeable, friendly, and very easy to talk to. She knew everything about the different mattresses and what kind of mattress fit our needs (taking into account back problems, etc.). She was comfortable and not pushy at all. We were able to get a very good deal on a mattress and felt comfortable with our purchase. They have a generous return policy and warranty. Delivery was free and the entire purchase was just very comfortable and easy. We will be returning for our next mattress purchase.
This was my first mattress buying experience and I'm very satisfied with my visit. Adam is very knowledgeable, non pressuring, and really helps you pick the right mattress for all of your comfort and financial needs! Thank you!!
They delivered the mattress and set it up. I told them it was set too high off the floor. They told me to try it and they would return and adjust it if I still felt it was too high. Well it remained too high. When I called the store they said it would cost me $120 to have them return and adjust it. I complained and they agreed to charge $65. The bed was over $ 4,200. They were in a hurry to get back home and did NOT TELL ME IT would cost me over $120 to have them return. Otherwise I would have insisted they set it up correctly in the first place. The manager acted like it was a big favor to charge me half to return. They also told me I should go buy special adhesive to attach the headboard as they didn't believe the included hardware would work. The customer service at this store sucks. Once they have your money it's very difficult to cancel. Go to any mattress store except this one.
I been shopping for a mattress for a couple of weeks now. Stopped by at Jeromes where I had an amazing sales guy spend over an hour educating me on mattresses, then went to mattress firm and thirdly went to ortho mattress with a guy named Alex. The guy didn't spend 5 minutes with me explaining nothing but rather half ass answering questions and after those 5 minutes he starts pressuring me like crazy that I needed to walk out with a mattress sold by him before I left. This guy has shit for brains! I won't even go back to Ortho mattress or consider them for anything. If they have a sales guy that is so crude and clueless and wants to force a sale when he hasn't spend any time educating me, the only thing he did is shit talk Jeromes and Mattress firm but gave zero technical data about why I should buy from them other than I've shopped enough and should buy their mattresses now. What a crude ignorant buffoon! then when I told him to give me his business card he got all upset and said don't bother ... what a jack ass! ... its hard to pick a mattress by lying on one for a minute but at least the Jerome's guy was a perfect gentleman and educated me rather than pressure me after 5 minutes in the store! ... this guy Alex reminds me of those meat heads that buy a girl a drink in the bar and think they are going to get laid after a 5 minute conversation! lame lame lame!
Loved our experience at Orho mattress today. Scott was super helpful, gave us a great deal, and provided great customer service. This was our second purchase at this Ortho location and my wife and I couldn't be happier with the experience. Can't wait for our mattress to get delivered on Monday. Highly recommend Ortho mattress and especially this location.
The salesman here was terrible. A thicker, bald guy, he was heavily pushing the temperpedic mattresses so much so that he wouldn't even answer questions about the other types without steering the conversation back to temperpedic. He would give no info (which were soft, firm, number of springs whatever), The only things he had to say about other models were reasons why they were a bad idea. Finally it started to feel like a waste of all of our time so I directly said 'We don't want a memory foam mattress.' He then immediately stopped speaking or making eye contact with me and spoke only to my husband, going so far as introducing himself and shaking my husband's hand while making no effort to shake mine! He asked my husband about our budget and when my husband gave him a number (less than a temperpedic) he began pushing the store brand memory foam mattress. When my husband didn't appear to be interested the salesman then stated that if it was a price issue we really did not need a king size and that a queen size temperpedic would be all we needed because we would be moving less because of how restful they are. Seriously?! As someone who has sales experience I understand that there were two things he was probably going for- the fat commission from a temperpedic and the points he received from his store for selling their brand. As a salesperson I can also tell you that when someone isn't interested in what you wish they would buy you suck it up, move forward, and show them something they could be interested in. This guy didn't even pretend to care about what we were interested in. And honestly I'm not sure there was anything I could've been interested in buying because the he was such a turn off I got out of there as soon as possible. I strongly suggest the sleep train right across the street for more options and better service.
We had a great experience at Ortho onWashington Blvd in Culver City. Our salesperson was so knowledgeable and friendly. He was so helpful and answered all of our questions. We didn't realize the multitude of options when it comes to buying a mattress! We found a great mattress thanks to Johnny Sawyer (I think that was his name). Never met a better salesperson! Very nice and genuine. Would highly recommend !