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Aireloom is a brand of California based E.S. Kluft & Company that is sold exclusively in mattress retailers across the US. Its claim to fame is their patented 'Aireloom lift' that increases the areas of low pressure when one is laying on the mattress. This gives the sense that the bed is cradling you. However, there are common complaints about the mattress's durability and some claim that it sags over time. Additionally, price is a potential issue with the brand as their prices are much higher than competitive brands.
My Green Mattress was founded with the mission to create an all-natural mattress that wouldn't harm those that are sensitive to off-gassing or other forms of toxicity in and around mattresses. They offer a variety of Dunlop latex and pocket coil mattresses for both adults and children that are Greenguard and GOTS certified, which are some of the highest organic and safe certifications out there. Their mattresses get high marks from most customers and should be on your short list if you are looking at eco-friendly and all-natural options.
Based on our aggregated reviews and our scoring method, we recommend My Green Mattress in this match up!
See Our Full Review of My Green Mattress
My Green Mattress: 9.3/10
My Green Mattress: 9.3/10
My Green Mattress: 9.4/10
No Back Pain:
My Green Mattress: 9.2/10
My Green Mattress: $649-$1594
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Finding out how customers really feel is sometimes a difficult task -- especially with all of the noise in the industry. Sleepers, sadly, don't always feel comfortable from these mattresses. There are still customers that are very satisfied, but many others who are not. Read on to understand the specifics of the mattresses.
Customers report that these mattresses are good at support. Though these mattresses aren't as supportive as a select few folks would like, most customers describe these mattresses as having the right amount of support.
Edge support is really important for those that struggle with mobility or like to lay down on the edge of the mattress. These mattresses have good edge support and they should be able to be comfortable for most customers.
Bowling Ball & Density Tests
Bowling balls are a good way at measuring mattress support and firmness These mattresses are well rated at providing even support across the surface, which means they should do well elevating your body comfortably.
In addition to having good support, having a mattress that really lasts is key for shoppers. We all want it to be just as comfortable at the beginning as it is a decade later. That said, not all customers rate these mattresses very well on durability and some have had issues over only a short horizon. If you are considering using as your full time mattress, make sure to review the specs against your body type to make sure it will work for you.
These mattresses are given great ratings by customers versus others, which means when we did a statistical analysis of the review data from customers across the net, we found this brand was reviewed very well. Now that this brand has a good foundation, read on to learn more about the specifics of what customers are saying.
Having support layers is essential to the general feel of a mattress and whether it provides health benefits to the spine. These mattresses do a good job at support for their firmness specifications. So, if you were worried about support for these mattresses, you can rest easy!
Most folks are happy with the edge support of these mattresses. This means that the sides of the mattress will be comfortable for most folks and the mattress will give you additional surface area to sleep on.
Bowling Ball & Density Tests
Density and bowling ball tests are helpful in measuring support. These mattresses have good consistency in the feel of their surface layers, which is great for those that want to feel secure in their purchase.
It's always difficult to find products that last over 10 years. Brands, by and large, rather go after making good money than building something that lasts a lifetime. However, there are still great companies out there. These mattress, as an example, get good marks from customers on quality. They should last up to a decade for many sleepers, though those who are heavier may find that they break down faster.
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BI have had my Rip Van Winkle Natural Dreams with Luxury Cashmere King bed for 12 years. Many could say that is a long life span however I would like to provide long term customer experience details. Extreme sagging from year 1. Called Sealy's where purchased and they came out and said natural use. Ridiculous. Offered me store credit of $1000 on a $5000 King Mattress.
2. This mattress is so darn heavy that it would take 3-4 strong adults to move it (I've moved 4 times in 12 years...everyone says it's the heaviest mattress to move)
3. After point 2 was made, can you imagine flipping and rotating this bed on your own? It takes 2 adults and still is ridiculous.
4. In addition to sagging it forms to your body so to speak so after 3 years it has looked like a body shape of a 200 lb woman and hump in the middle and a less dented body shape of a 160lb man. This causes lots of cumbersome rotating & flippingwhich is very difficult.
5. I've reached my life span of a $5000 (price paid on sale) mattress with a 25 year warranty after 12 years.
6. I'm currently mattress shopping and can buy a new Sealy for 1/3 of the price and not care if lasts 5-7 years.
Bought a aireloom mattress 6 months ago from sit and sleep. Worst mattress I have ever owned. Sags so bad that I wake up with a backache every morning. Sis and sleep well not do a thing about it
My husband and I have never been so cozy comfortable. We have the split king with adjustable base.
I immediately was relieved from hip pain that I had from a fairly new Temperpedic mattress.
The only complaint we have is: WE DON'T WANT TO GET OUT OF BED IN THE MORNING.
We purchased our Aireloom Chantille Ultra Plush Euro Top Eastern King mattress from Mancini's in Mountain View, CA., Nov. 2012. What had sold us on spending $8101.00 on a mattress was that when we tested it in the showroom we did not feel the movement of our partner. For us, who are light sleepers, this is a major deal. Our body was supported and it was very comfortable. A bit too high for us, so we exchanged the tall box spring for one that was several inches shorter.
We received that mattress and straight away there was a problem. Not Mancini's problem, we would need to contact an independent inspector (Premier Inspection Services,LTD.), at our expense, to analyze the mattress and make a recommendation. He did, and basically said that the problem was in our head.
Here it is 2016 and the mattress still does not live up to the mattress that we tested in the showroom. The shape is trapezoidal, and we feel every movement that our partner makes. Rolling over, change in position, sneezing and coughing are all felt by the other.
We feel gypped and misled. How could we have been so stupid. We could have purchased a cheaper mattress and changed it out when it no longer was comfortable.
We initially bought a tempurpedic based on many recommendations. 30 days later and my back was an absolute mess. I could hardly move and I was at the chiropractor 6 times in 30 days. The chemical smell was horrible and I was sweating my butt off. My wife could not bear to sleep in it. I even had my kids jump on it to try to 'break it in'.
So, we went back to the store and the sales person was very helpful in assisting with the problems that we were having. My wife stumbled across the Aireloom mattresses and suggested I try it out. I fell in love with the support and comfort immediately. The price kind of scared me initially, but with 30 days of hell behind me, I was up for anything. I like the fact that there are many 'real' materials in this mattress and it is not a cookie cutter mattress made out of chemicals. The delivered the mattress promptly and our first night was heaven. Support, cool and comfort. We noticed immediately that when the two of us were in the middle of the bed, there was considerable sag to the mattress. I was kind of perplexed by this until I was on the floor playing with our dog and my wife and kids were horsing around in the bed. I noticed that there was significant flex in the box spring support slats when they were rolling around on the bed. Being an amish bed frame, the box is supported by 3/4 inch oak slats that run from side to side. I made up support blocks positioned under the slats in the middle of the bed and the problem was rectified. This bed is as comfortable today as it was the day we bought it.
This is so interesting....A couple of years ago, my mom gave me her brand new, Aireloom Hybrid Bamboo mattress as she decided to purchased a different size (mine is a queen). I live in an older building, and there is a place in my bedroom floor where it's uneven, so when I started to feel like I had to roll uphill to turn over in bed, I figured it was the floor, not the mattress; however, my handyman used his balance to show me that the floor underneath my bed is indeed level, which was so baffling to me, as I feel as though I am sleeping in a ditch when I am on my side of the bed.
I have a solid platform bed, with storage drawers, so it can't be chalked up to an unsteady base or bed frame. I stumbled upon this site accidentally this evening, while researching mattresses, and am now 100% convinced that my mattress is to blame, and I am not crazy.
Not only that, but the mattress weighs about a million pounds, and sits inside the platform, so that changing the fitted sheet is akin to a strenuous gym workout. Just lifting the mattress is ridiculous. Once, while lifting the corner, I felt the fabric tear, on the underside of the mattress.
My mom kept telling me how expensive the mattress was, that it was a really good mattress. I can't lie; it's super cushy and comfortable, but the sagging is beyond annoying. I have propped it up under one side with books/magazines to even it out, but I can promise you I won't be spending my own money on an aireloom, when I am ready to replace this one.
When we tried this bed in the store my husband felt very comfortable as soon as he laid on it. I felt like it was a little firm, but thought I could get use to it. From the first night it has been a nightmare for both of us. We are exhausted! My back, shoulders, hips ache. It has gotten so bad after two weeks I have gone to the spare bedroom. My husband is not sleeping well and it feels like only after two weeks there is already a body impression on his side of the bed. He feels that the bed sleeps hot. I have not noticed that yet. Very disappointed overall.
Do not even think of buying an airloom bed. We bought one from Macys in Oceanside. It began to sag within about a month or two.
Made the mistake of waiting too long to call the company. You have 90 days. After that, they came out and agreed that it sagged , but since it wasn't over an inch and a half they would not take it back. Actually the bed sagged an inch and the box spring sagged another 1/2 inch which equals the 1 1/2 inches but since the box spring was involved they would not take it back. Macy's refused to help. We sold the bed less than a year later with over a $3000.00 loss.
My advice is do not get involved with Airloom.
I purchased an Aireloom Mattress. The store that I bought it from no longer carries Aireloom. The inspector from the independent inspection company determined that the mattress failed. Originally, Linda Menzel from Aireloom wanted me to spend about $1420 to ship the mattress to California from New Jersey and back. When I pointed out that they had a plant in PA, Ms. Menzel stated that it would cost $620 to ship the mattress to and from PA.
When I accepted their offer to ship the mattress to PA, Aireloom wanted me to sign an agreement not to disparage as well as waive any future legal rights. After questioning Ms. Menzel, she stated that even if the mattress were defective when it was returned to me, I could not sue Aireloom. By adding the requirement of not to disparage and to waive all future rights, they violated the terms of their warranty and thus defrauded me.
In my opinion, Aireloom is a terrible company to deal with because they do not honor their warranty. If they did this to me, do you think they will treat you any differently?
I bought an aireloom mattress from OC mattress in Costa Mesa CA. Was told when I bought this that there was no memory foam, but alas this was untrue. After purchase I noticed heat retention and complained to the store and manufacturer. Found out that it contained 7% memory foam. After several months have noticed sagging and 'holes.'' Paid lots of money and disappointed. Would not recommend.
If you're researching a new mattress please read the above reviews and DO NOT buy an Aireloom product. Like the others above have written within weeks my wife and I found our new mattress to be forming deep depressions. We called Aireloom and they sent an inspector and the results were that the 'holes' were within expected body depressions. That's the last Aireloom I'll ever buy. Absolute junk.
3 years ago my husband and I made the trek out to our local mattress retailer. We were buying two mattresses - one for personal use and the other for a duplex for our parents. Decided on two Sertas when at the last moment.....I spotted the Aireloom. I had to test it and I fell in love. It was the most comfortable bed I had ever tried! But alas, the honeymoon period ended and we were left with a mattress that had some serious sagging issues after only 3 years. Some might say that is a good life for a mattress but I have to point out the only two other mattresses we have purchased for personal use lasted at least 10 years each and with no sagging. We only replaced them because we wanted to try newer models. Aireloom - I wanted to love you! Love you for being handmade, being the cushiest bed on the showroom floor, for being the sexiest in looks and for being handmade in CA. Sorry but I can love you no more. Moving on to a new lover.
I wish I had ready reviews like these before spending over $3000 on our Aireloom in 2012. We expected this mattress to last 20-25 years. When we first got the mattress I couldn't have been more satisfied. It was firm, supportive and so good for my bad back recovering from surgery. Within a few months I noticed I was making a sag in the bed. I tried moving around in the bed more and that helped for a while but now my husband and I are so miserable sleeping in this bed that we can't wait to replace it. We have flipped it end to end but I'd rather return to an old fashioned innerspring mattress that I can flip over. It just makes sense that with more sleeping surface the mattress will last longer. I will for sure NEVER spend $3K on a mattress again.
I have had a real problem with sciatica over the last couple of years. While this mattress has not prevented it, better body pressure distribution seems to have really helped. I don’t wake up in the AM tired and feeling achey.
Macy's was a pleasure to work with throughout and the mattress has been very comfortable so far.
We had been looking for a new mattress for over 2 years, and finally landed on the Airloom Hybrid. Already on the first night, I noticed when I woke up in the middle of the night, my hip and shoulder pain I would typically feel before I rolled to the other side was gone! This mattress really takes the pressure off.
I took my time to find the right bed for my needs and really liked the Aireloom Hybrid. When I returned to buy it, my salesperson was tied up with another customer so that allowed me a good half hour to lie on the bed to make sure it was the one for me. Within 2 weeks of owning the mattress I noticed it wasn't springing back into shape. I've only owned it a month now and it has such deep depressions from my body (and I'm only 5' tall and 115 lbs!) that it feels almost as uncomfortable as my old mattress and is hurting my back. I've informed the salesperson I worked with that I'll be returning this one and hoping she can find something that will work as well as I hoped the Aireloom would. Highly disappointed.
Tried this bed 3 times at Macy’s laid on it , sales women was great she recommended this bed I looked at a few in mac
We tried 3 different mattresses in 3 months before picking this one. The others were either too firm or too soft, but this one was absolutely perfect. Plush, but with the right amount of support. Finally getting the best nights sleep. Waking up feeling rested, and not sore. If you are picky about your mattress, this is the one to try....you wont regret it.
Love this mattress, so comfortable, soft, best sleep in a long time.
Shopping for a new mattress had turned into a nightmare, between pop up stores and online beds in a box/bag I'd given up. Then I thought Macy's that were my parents would go. Our salesman was great listened to our needs and pointed us to several options, gave us the time we needed to decide. Delivery and set up was a breeze. Great mattress! ! Love it.
Very comfortable, conforms to body for a comfortable night sleep. I have spinal problems and this has been a big help. It lets me toss and turn with no problems. I tried many mattress' in the store, and this one worked. The salesman was wonderful it took us 2 hours and many jumping from mattress to mattress, his patience was above and beyond.
My purchase could not have been accomplished without the help of the OUTSTANDING Members of the Macy's team in San Francisco at Union Square. Their care and attention to my unique needs and wishes got this very important purchase accomplished. Lili Spagnoletta helped me this time and with my previous mattress over 15 years ago. For this purchase she got her Customer Service Manager Lori to help secure financing options. They Really Care!
We tested out this bed in the store and it was, by far, the most comfortable! We tried at least a dozen beds that were 5X the cost and this one was the best. The delivery was seamless and we can't wait to sleep on this tonight!
Took a couple of days to get use too, since I was sleeping on a mattress over 20 years old. Now I love it, and would definitely recommend it. Also had great delivery service on a very hot day!
It's firm and yet soft. Very comfortable! Great Buy!
It’s been exactly one year since purchase. Have called for questionablydefect internally. Mattress sags on one side causing excessive backache for me yet other side is firm. My weight 215 lbs. we purchased for a it being firm and king size. Compared to a foam inner coil mattress purchased in 2003, now 2019, this mattress is better built and low indentation of body points on bed. For the Airloom, I have to wake up completely to turn over. Yet when testing was done on Airloom, it was visually different between side and what measurement that was taken only involved a string pulled taught across mattress and a card with lines drawn to distinguish body indentation. There wasn’t any weighted pressure on points where indents were to measure any foam or spring collapse. I have now received letter from company I purchased from saying it meets standards under warranty. I’m doing a follow up for better practices to measure internal, not visual, of mattress. Over $4000 spent with less than 1 year of use. My queen foam/coil mattress after 16 years outperforms the Airloom and my back doesn’t hurt.
I have owned my Aireloom mattress for about 11 years. I called and emailed customer service and never received an answer. After 3 weeks of trying, I finally reached someone who was extremely rude. I weigh 110 pounds and the indentation of my body is so deep that I can't move at night. When I asked if they have any kind of warranty they said they can't guaranty anything, without asking what the problem is. I would not suggest purchasing this procuct
I really wanted to love my AIRLOOM CORONADO mattress. I wanted to support the local California business and own a handcrafted bed. But what happened is that I wasted $5000 and now have a giant piece of trash in my bedroom that I have to dispose of. After only 4 months, I noticed the mattress was starting to sag but I didn't despair because the mattress has a warranty. But this is just a scam because it took multiple phone calls and emails to get Airloom to send out a mattress inspector. This inspector makes all the movements of performing an inspection, taking measurements and photos. But, in the end, Airloom does nothing. Like other unfortunate customers, I will be returning to the mattress store to purchase something with a better reputation.
I cannot rave about this mattress enough -- very comfortable, non-toxic materials I can feel good about (and I am very picky about everything I buy in terms of toxicity), and what a total STEAL! I had been searching for mattresses for ages, and I could not find anything I wanted for a price I could afford until I came across this one. No off-gassing, but there is a very faint, not-at-all-unpleasant, earthy smell to it. And it was delivered very fast, way before the promised time frame. Lastly, the mattress was not nearly as uncomfortably hard/firm as some of the reviews indicated. I actually wish I had not bought the expensive latex topper I already purchased elsewhere, because it really doesn't even need it. I was a little nervous about buying a mattress online, but I am SO happy with this purchase.View More Reviews
My wife is a Naturopathic Doctor and understands the importance of a natural mattress and insisted we buy one for my daughter when we moved her out of her crib. I was hesitant since these are so expensive, but she explained that sleeping on a mattress that is not natural means that her face is pressed up against chemicals and toxic off-gassing for an entire night. This was a huge concern so we searched high and low for a high quality natural mattress that would also provide her with a good night's sleep. We went to a local store that specialized in organic mattresses and could not find anything that felt good (they felt flimsy) and they were all so expensive. I decided to search online to see if I could find something and luckily I found the Echo Mattress.
We purchased the single sided Echo Mattress for my little girl and we absolutely LOVE it. It is super clean, no smells at all, and very comfortable. It came packaged rolled up and was super easy to bring upstairs and unroll onto her bed.
Now when I read my little girl bedtime stories I end up staying in bed with her a bit longer than I need to so I can enjoy her comfortable bed. I was actually enjoying my little girl's mattress better than my own so we decided to buy a King Size double sided version of this mattress for my own bed.
This is an incredible bed an a wonderful price and the customer service in this place is amazing too!
When I started waking up with back pain on my 8 year old Beautyrest mattress, I knew it was time to get a replacement. I wanted a 'natural' mattress that was free of flame-retardants and off-gassing chemicals, but most of them were way out of my price range. I found this one on Amazon and read all the reviews. Something to note: at the time of this writing, there are currently 18 reviews with an average 4 1/2 star rating. However, half of those reviewers specifically say that they purchased this mattress for a young child so they are not reviewing it from an adult's comfort perspective. I'm going to tell you right now, this mattress is firm. Very firm. Another reviewer likened it to sleeping on a bed of rocks, which is not far off. I would say it's more like sleeping on a carpeted floor. When I first started sleeping on it, I was very disappointed--it was so uncomfortable. I should add that I have a 2 inch latex topper AND a featherbed on top of it, and it's still ridiculously firm. However, after sleeping on it for seven weeks, I have gotten used to it. I am no longer waking up with back pain and I'm not breathing in toxic chemicals. Taking into consideration price, convenience (free ship/rolled up), and natural components, I would say that I am happy with the purchase. Just know that you're going to have to put some sort of topper on this mattress--I can't imagine any adult being able to sleep on this with no cushion.
The mattress arrived quickly and in good condition. We did not have any problem with the firmness, and thought it was comfortable support. My problem was with the mattress fibers/ stuffing. We let it air out for a week before putting in on the bed. Although my spouse did not notice any smell, the mattress did give me a stuffy nose every time I laid in it for about a month, even after changing out the mattress pad and sheets. This finally went away after a few weeks and I am able to enjoy the mattress now.
We were looking for a healthy alternative to our other mattress that wouldn't break the bank and would be better on our backs. We had looked at other organic mattress that were 6 times this cost so when I found this one I was estatic. This mattress has far exceeded our expectations. It is so comfortable and we don't wake up in the morning with terrible neck and back pain. Some people have complained about how hard it is, however we never experienced that. I do enjoy sleeping on the ground from time to time as it helps my back feel better so I am used to firm sleeping spaces. At first, when you open it and unroll it or does have a strong wool smell but it's nothing obnoxious and it does go away in a couple days. We have been sleeping on this mattress now for a couple months and have felt the improvement and I love knowing there's no off gassing and I sleep easier. I would highly recommend this product for anyone looking for a more budget friendly organic mattress!
I really, really wanted to like this mattress. We are very careful with the products we buy, to make sure everything is healthy and get the best for ourselves and our kids. I got this mattress in King for myself and husband, and 2 Twins for my kids. I knew it was going to be firm, but damn! It's just not comfortable. I wanted to like it, I really did- tried everything, spent more money on toppers than I ever imagined I would. I got a very fluffy lofty topper, it didn't help. I got a wool topper, still nothing. I had a firm before, but this mattress is TOO firm, I sleep on my side and have curves, it just puts pressure on my joints. Now I'm stuck and unhappy. The kids are light weight, and I got them toppers too for added comfort, but due to how they sleep- it seems to be ok for them. As for me, I'm wishing we didn't get rid of our memory foam mattress which was a lot more comfortable. We only got rid of it because we wanted to clear the house of toxins. I really, really miss that mattress. Can't afford another topper to try, or a new mattress at this time.
too firm for our taste
Like it but cant get rid of smell for month. Waiting for summer to put it on a direct sun again
What can I say, I LOVE this mattress ! It's firm without being hard.
AMAZING. This mattress came in a roll and so was really easy to maneuver onto the bed and then cut open. It is soo comfortable our daughter loves it.
I did not realize when I purchased this mattress that it is only 'one sided' but unfortunately it is and it is extremely hard. I simply would not purchase another one like this.
I don't write reviews, but we bought this mattress for our daughter and she has slept so soundly on it! Knowing what we do about off gassing and what conventional mattresses do to our bodies, we knew we had to go with this company and ultimately this mattress! Thanks again for your stellar product!
I was a little concerned about all of the reports of the smell of the mattress. When we unpacked it I didn't smell anything but when I put my nose right against the mattress and inhaled I could smell a very tiny smell that my son said reminded him of Play doh. I think it's actually the smell of the plastic that the mattress came in. If I had not been looking for the smell I would not have noticed anything at all.
This was just delivered today so I will update later. The box was quite beat up, but the mattress inside was clean (wrapped in plastic). Upon opening and unrolling there was no chemical smell: one person said 'it smells like granola' and another person said 'it smells healthy'. Three adults (of very different sizes and weights) each lay down on it (separately lol) and each found it comfortable. It is medium firmness, not hard.
most comfortable bed in our house. my father in law now kicks my son out of his bed when he visits
This is the most comfortable mattress I remember ever sleeping on. I was sure after reading previous reviews that I would need to purchase a topper to make it more comfortable, but I love it just the way it is. I sleep better than I have in years.
My spouse and I love this mattress. We've had it for about 5 months now and sleep very well on it. It's not too firm but firm enough that it won't give you back problems. It did smell a bit like wool or barn when we first got it but too the mattress' defense, I was in my first trimester of pregnancy so everything smelled to me. I aired it out in the sun for two days as the company advised and it really did help. I feel really good knowing that I sleep on a healthy mattress. I plan on buying another one.
We were looking for an organic mattress, and this one was an excellent price. That being the case, I was not expecting to find such high quality! I am very happy with this mattress! It is very firm, which I like because it has really helped my children's back issues to be sleeping on a firm mattress, yet it is still comfortable. It seems sturdy, well-made, and I have high hopes it will hold up well as my children grow up. It had no odors other than the cardboard and exterior packaging, arrived quickly and was packed all rolled-up- so it was very compact and relatively easy to transport, considering it is a mattress! I was so pleased with the purchase of the first mattress for my son that we have purchased a second for my littlest, who sleeps much better now that she is on this mattress, interestingly enough. I highly recommend this mattress and will be purchasing a third mattress after the baby on the way is big enough for a bed. Many thanks to the company for offering a quality product that is free from chemicals, well-made, and very reasonably priced.
We purchased two of these mattresses in the twin size for our four year olds. They are not super comfortable but our children seem to like them. I probably wouldn't buy them again but time will tell how well they hold up.
Matress comes rolled up and pops out like a roll of biscuits !!! Places a matress topper on it and it is money !!! Very happy with the purchase
Love it. I bought another after the first one came in, very comfortable!
This mattress is better than I expected!
t smells gross, with a really strong chemical smell that comes through the bedding even six months later. I am worried about having my child sleep on it and am considering throwing it out. I don't know what the smell is but it can't be anything good. I should have known that the price was too good to be true.
I needed a mattress that wouldn't make me swell up from all the chemicals on it. So many were expensive or didn't look very comfortable. I eventually took my chances on this one. I was concerned about the mention of smell because I am very sensitive to smells. I even called the company to ask if they could air the mattress out for a few days for me. I wasn't patient enough to wait the first time for them to answer because I needed a mattress soon but an unfortunate event turned into a fortunate result. When the bed arrived, FedEx had an accident with the package and the bed was no longer sealed inside the packaging. I called the company and sent them pictures. I called FedEx and they picked up the mattress. The mattress company remembered me and before getting the mattress back, they started airing a mattress out for the 3 days that other reviews mentioned. They sent the mattress to me before even getting the mattress back. BTW, the smell reminds me of Cheerios in case you wonder what it smells like. This mattress was just made right before it was sent to me so it is very understandable I could still smell a little of the materials. I have had it for less than a month and I sleep well. I don't wake up swollen. I am so happy about that. I have arthritis and I wake up stiff most of the time with the old mattress. I barely ever have problems with this new mattress. I got organic sheets too. The bed is firm, very firm. I like soft beds but the firmness doesn't bother me at all. The bed is wool and cotton. There isn't foam so there isn't much to make it fluffy but I figured if I had a problem, I would get a mattress topper. I don't need one though. I am quite comfy in this bed. This is a great mattress with great employees. I would highly recommend buying one.