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Easy Rest Adjustable Sleep Systems manufacture a line of adjustable bases and mattresses and opened in 2007 selling their adjustable bases and mattresses. It is no doubt that their primary focus is the adjustable base. Their mattresses come with the tier of adjustable base that you select and do not offer a great deal of options. Most of their mattresses are innerspring with one exception of a memory foam + latex variety.
Sleep Number has innovated over the years, from their firmness number technology and now their smart mattress and anti-snore features. With more smart technology than ever before such as sleep tracking and automatic adjustments of temperature and firmness, most sleepers find the Sleep Number 360 mattresses very interesting. However, durability is a concern for many customers with reports of some components wearing out faster than expected given the high prices.
Based on our aggregated reviews and our scoring method, we recommend Easy Rest in this match up!
Overall Score:
Easy Rest: 8.6/10
Sleep Number: 7.5/10
Customer Satisfaction:
Easy Rest: 8.5/10
Sleep Number: 7.4/10
Price Value:
Easy Rest: 8.6/10
Sleep Number: 8.2/10
No Back Pain:
Easy Rest: 8.5/10
Sleep Number: 8.5/10
Price:
Easy Rest: $1599-$7999
Sleep Number: $699-$11499
Easy Rest:
Get Yours Now
Sleep Number:
Get Yours Now
Making sense of customer satisfaction can be a great guide in finding yourself the right bed, but it isn't that easy. These mattresses have mixed emotions from customers. Some reviewers found them to be exactly what they were hoping for, but others had issues with the comfort. Read on to learn about the mattress specifics and hear from customers.
Mattress support can be the life changing difference you need to have a refreshing night sleep. At the beginning, these mattresses have high marks for support, but there are some issues with long term support. Before purchasing, read the reviews to make sure you get the right fit for your body.
Edge Support
Most folks find edge support to be an important deciding factor on the feel of a mattress. Most report that these mattresses have good edge support, but some sleepers may experience more dipping over time.
Bowling Ball & Density Tests
In bowling ball tests that measure the supportiveness of a new mattress, supportiveness for these mattresses is fairly even. Some reviewers, though, have described issues with support issues over time.
Durability is always important to mattress shoppers, but because of the large amount of new companies making mattresses, it can be difficult for shoppers to find out. That said, by compiling all of the data on the materials, tests, and reviews, we've been able to get good information. These mattresses provide above average durability for the everyday sleeper. Some folks that are heavier may find these mattresses don't last as long.
Getting a firm understanding of sleeper reviews can be a relief. Customers, sadly, don't always have positive remarks about these mattresses. Some feel cozy and comfortable, but others don't feel that way. There are more details below to study if you are considering buying.
A supportive mattress that properly cradles the body is what you need for a better night's sleep. If your bed doesn't prop you up, you simply won't sleep as well as those that have a mattress that aligns the spine. Overall, these mattresses offer good support, but some have issues with lasting comfort.
Edge Support
Most folks will find these to do well on edge support, which is welcomed for those that like to sit on the side of the bed. Those that have heavier frames may still find some discomfort while laying close to the side.
Durability is one of the most important attributes to finding a mattress. We all wish that our mattress would be just as comfortable a decade later as it was the first day. Sadly, not all sleepers agree that these mattresses are durable, and some have had issues with longevity after a short time. If you are considering purchasing as your full time mattress, read the reviews to make sure it will work with your body before buying.
The salesperson from Easy Rest was great. The delivery team was good, too. They’re kind and polite, and they moved my old Craftmatic bed to the front room and set up my Easy Rest bed. The Easy Rest is much better compared to my Craftmatic that I had for 12 years. It’s a comfortable bed with much better and thicker mattress than my old one. I have a hard time sleeping at night but I sleep easier with Easy Rest. I use mainly the feet adjustment while my husband has to raise the head part because he has COPD, and we both have GERDs. I've also had foot and back surgery, but I like the whole bed. I've already recommended it to people.
View More ReviewsI love my Easy Rest bed! The presentation given to me pointed out some benefits that could help me with my health and was done very well. That drew me into buying one. I knew Easy Rest bed was something that I needed. They also have a great sales rep and I even called her a month after I got the bed to thank her. She was authentic and a very nice lady. The guys that came here were very cool and nice, got right on their job, and they came to get me because they had to bring the bed all the way upstairs to my bedroom. And they also told me how to use it. The delivery was really quick and smooth.
There's not enough money to pay me to get my Easy Rest away from me. I have slept better since I've had it than I have in the past 30 years. Before, I've had to get up 7 times a night to go to the bathroom. Now, I sleep more and get up maybe one time a night and that's it. My old bed doesn't compare to my Easy Rest. I got the Easy Rest because of the price. I live on a fixed income, and when the rep told me what he had for us, I took it. Also, the delivery boys need a raise. They took my old bed apart and moved it out for me, and then brought the Easy Rest in and set it up.
I've had back surgery three times. I’m more comfortable and I rest more soundly than I did before with the Easy Rest. It has helped me tremendously with my back pain which I have suffered for 16 years. I made the right decision in my purchase. Additionally, the sales reps were very courteous, nice and put on a good presentation. The delivery crew made sure I knew all the features on it and how to operate it.
My back was having problems, so my wife got an Easy Rest bed. The delivery team was on time and they set up the bed. I like raising the head part of it especially that I'm about 6'5. It is a great bed. Since using it, my back doesn't bother me as much as it used to.
The guys who delivered and set the bed up were wonderful. But we’re not happy with our purchase. They told me it's too late and they can't do anything about it. They tried to come back and make it softer but it's not. It's uncomfortable and I don't like it. My husband said that was okay but nothing is going to help him as far as his aches and pains. The Easy Rest was supposed to help but it did not. I would never purchase another one or even refer anybody to purchase another one.
With our Easy Rest bed, I'm sleeping much better and when I get up in the morning, I'm not hurting. We love the bed. My husband goes to bed every night and puts the massage on and he goes right to sleep. The only problem is when it quits, he wakes up. My bed squeaks when I turn over. It shouldn’t be doing that. In fact, it sounds like my grandma’s old beds that had those box springs. My bed is separate from my husband’s and he said his bed doesn’t squeak. I can't keep a sheet on the mattress and I'm frustrated with that part of it. They gave us sheets, and my husband's sheet stays on but mine comes off. Other than those, we are satisfied with it. The price is a little high, but we know that anything that is good is like that and if it is going to last us our lifetime, then I'm very pleased in that respect.
I got a call from a fellow from Easy Rest, and he was very nice. I told him I wasn’t interested and wasn't going to buy an Easy Rest bed, but he talked me into listening to him and then he came and I bought one. I've been using it for four weeks now. I like that I can raise my head and my feet.
Got a cold call from someone at Easy Rest. It was pretty annoying since I told him I didn't want a bed and it was around dinner time. Stop calling!
The salesperson from Easy Rest was great. The delivery team was good, too. They’re kind and polite, and they moved my old Craftmatic bed to the front room and set up my Easy Rest bed. The Easy Rest is much better compared to my Craftmatic that I had for 12 years. It’s a comfortable bed with much better and thicker mattress than my old one. I have a hard time sleeping at night but I sleep easier with Easy Rest. I use mainly the feet adjustment while my husband has to raise the head part because he has COPD, and we both have GERDs. I've also had foot and back surgery, but I like the whole bed. I've already recommended it to people.
Since having Easy Rest bed, I sleep longer now and more comfortably. I hadn't had an experience like I'm having now with sleeping. I sleep with my head elevated most nights and then sometimes, towards the end of the morning, I would level my bed out. I'm hypertensive and I'm on medication for that so occasionally, I get crappy and I have swelling around the ankles, and the ability to maneuver the bed for my legs and my back and also to use that position to meditate in my own bed has been a really great experience. I'm able to function better, my lower extremities have less swelling and I also am walking a lot now. Another great feature is after I walk two miles, I can come and lie on my East Rest bed, adjust it and put the massage feature on. My overall experience has been pure paradise for my rest and my health!
There's not enough money to pay me to get my Easy Rest away from me. I have slept better since I've had it than I have in the past 30 years. Before, I've had to get up 7 times a night to go to the bathroom. Now, I sleep more and get up maybe one time a night and that's it. My old bed doesn't compare to my Easy Rest. I got the Easy Rest because of the price. I live on a fixed income, and when the rep told me what he had for us, I took it. Also, the delivery boys need a raise. They took my old bed apart and moved it out for me, and then brought the Easy Rest in and set it up.
I’ve had back surgery three times. I’m more comfortable and I rest more soundly than I did before with the Easy Rest. It has helped me tremendously with my back pain which I have suffered for 16 years. I made the right decision in my purchase. Additionally, the sales reps were very courteous, nice and put on a good presentation. The delivery crew made sure I knew all the features on it and how to operate it.
I got my Easy Rest bed before Christmas and the sales rep did well. He was telling me the price of the product and then called somebody. And where they messed up on it was when I told them what I was getting it for. They were gonna fix it to what I was paying for the bed or what I would pay for it and they were going to try to make someone come up to do it. Also, something has to be done at the center of the bed because I roll it in together and it's not right, but their customer service people were not helpful. They wanted me to take pictures and send these over. I told them I didn't have the things to take pictures as we're an old couple and live by ourselves. I've been in the hospital many times and they still ain't doing what they're supposed to do. I’m very dissatisfied with Easy Rest right now.
I had no inclination of buying a bed but I got one because the Easy Rest salesman was really good and their price was also a deciding factor. With Easy Rest, I have a more restful sleep. I've been broke up pretty bad so it helps for me to have a really comfortable bed to sleep in. I have an eight year old mattress on a bed that I've had forever, it was also comfortable but I like all the added features of the Easy Rest such as the different positions of the bed and the vibrator or massager.
However, the delivery and installation was way below par. I was really disappointed in the attitude of the guys that delivered it. I was told by the salesman that they were going to give me more information and be a little more helpful yet these guys didn't care and couldn't care less about the customer. They act like they didn't have time for me and to do any other thing. All they was worried about was getting to their next job. I was thinking they were going to show me how it was constructed underneath and go over its functions but they didn't do that. They just dropped it off and said, 'Here you go. Bye.' Every time I'd ask them to do something, it seemed it was a big harassment of them. I guess they were subcontractors and not the actual factory delivery people because if they are, it might have been different.
I've got back problems and when I had to have back surgery, I never could get a good night's sleep. I was up and down in my chair and into the bed for the last year. The main thing that sold me on this is I got a great deal with Easy Rest. They kept going down and down until I got a reasonable price or what I thought is a reasonable price. Also, the delivery team was great. I've enjoyed the bed so much since I bought it. I like the lifting the head and feet feature because it helps when I have trouble with my feet swelling and it seems that I get better sleep when my head is raised.
The sales representative at Easy Rest did a great job in pitching his product. He showed us this product, and he did a wonderful job answering all the questions that we had. I had people that had bought into the product and testimonies from them said that they did a nice job. I got the Easy Rest bed to help me with my sciatica and I also had knee surgery.
The Easy Rest sales rep was helpful and answered all my questions. He was all around a good guy. I have sleep apnea and my Easy Rest bed helps me. Since I’m elevated, I sleep easier. Also, I sleep less and I’m rested when I wake.
I was having problems sleeping on the bed I had and sometimes I felt like I needed to prop my feet up. With Easy Rest bed, I get up earlier, before daylight. I like its vibrator because when my back bothers me or I've got headache, I can go on there and lie down and turn it on, and then it helps ease it up. The sales rep was fine and the delivery team was nice. They set it all up and showed me how to work the remote and the vibrator, and how to bring the head and the foot. I've told everybody about my bed and some of them said they need one too but can't afford it.
I have a lower back problem and poor circulation on my legs so, I wanted one of the Easy Rest beds. The salesperson was nice and she went through every step with it. The delivery went well and it didn’t take them too long. They went through everything. I’ve tried to learn how to use the remote day by day to make sure I’m using it right and I use the head part the most when I’m looking at the TV. I’ve been telling people about it and I told them it’s a monthly thing. They put you in a plan.
Easy Rest's reps were very polite and informative. I’m satisfied. The delivery of our bed went fine. The guys came and the first thing they did was to get rid of the old mattress and get it out of their way. And they brought in their equipment and begin to install it. There was no problem at all. I thought an Easy Rest bed would be helpful to some of my other conditions. It was time to get another mattress, too. I can’t sleep on my back, and that’s what the Easy Rest is made for. It makes me feel more comfortable. Otherwise, you got to adjust it a bit to sleep on the side. I use the headrest and the foot rest on my Easy Rest the most. Other than that, I probably wouldn’t have spent that much money on one again. I would be much better off if it was like a double control. We have a queen bed. But it would still have been better for us if it had been double.
I got an Easy Rest for its comfort and due to the way it’s set up. The sales guy that helped me was outstanding. He was here for quite a while. He showed me all the different models, then I finally decided on which one I wanted to get. Then for size, he wanted to make sure that I wanted to downsize, because I got a large one. He delivered the bed himself. He got the old one out, brought in the new one and got everything set up. He showed me the remote and made sure I knew how to do everything, and showed me all. It shows in the book but he made sure I do exactly all the different things.
I had a good experience with Easy Rest. The sales rep was very nice and wasn't pushy, and most of all, didn't try to make me buy something. She was pleasant to talk to. The delivery team was on time and they gave me an approximate time that they would be there. They were there within that timeframe, and they were very professional about how they did what they did. They were excellent. The bed was adjustable and I sleep better on it. I use the most the headrest, the taking the head up and raising the feet up.
My doctor told me about elevating my legs so I got an Easy Rest bed. The sales representative was a very nice person and he stayed there trying to do the right thing for the company. Also, the delivery team did a great job. They asked me what my concerns were and I told them. The Easy Rest bed is a lot better than my old bed. I like its vibrator and the heat system and with it, my legs don’t swell as much. I had a good experience with Easy Rest and if somebody would ask me about it, I will give the okay on it.
I had five back surgeries and I couldn't lie down in bed. I've had to be propped up and as a result, I was sleeping in my recliner for the last five years. The rep whom I worked with was really kind. He showed up at the door and explained Easy Rest to me. I had asked for information on it through mail and he came and we talked about it. I ended up getting an Easy Rest bed and it’s the best investment I’ve ever made. The delivery guy, Sam, knew what he was doing. He set the bed up and asked me to get on it and set where I wanted it set. He showed me how to do that which was great. Now, I can now go to bed and lie down. I can raise my head and feet up where my legs wouldn't be straight out. I tell my friends what the bed has done for me. It has been wonderful.
An Easy Rest salesman came by and demonstrated their product, then got me convinced to get one. When the delivery team showed up, they did an outstanding job. I've had the bed for two months now and I like it. It's excellent.
Easy Rest looked comfortable and I wanted to get something for myself so I got one. The sales rep was nice but the bed wasn't really what I wanted. I've had my old bed for about 18 years, and my old bed was softer, and this is too firm for me. I wasn't happy with it. But if I was younger, I would probably love it.
The Easy Rest bed is awesome and I made a good deal when I bought it. When the Easy Rest salesman came to my home, we had a good conversation. He was a very nice man, was very knowledgeable about the bed, and explained everything including what the bed does. The delivery of the bed went really well and after the team got it set up, they showed me how to use it. It is very comfortable and I like it. It helps me to sleep too. I also have an apparatus in my legs that is above the bed and it helps the flow of blood to my legs when I raise them up. Then I use the massage feature the most for my lower back. The bed I had before it and which I owned for about four years doesn’t compare at all. I would tell anybody about the Easy Rest bed and they need to get one if they don’t have one yet.
I have a really bad back. I read up about the Easy Rest bed and I decided that might be good for my back. The guys that delivered it were extremely nice and very friendly. I asked them everything that I would need to know and they didn’t hang around that longer. So far, it has been wonderful and I’ve had a tremendous help from it. I love it. It has this little thing that you can adjust and you can have it vibrate. I also have restless legs and the elevation feature helps a lot with that. The Easy Rest is worth the money and I would recommend it to anybody.
The Easy Rest salesperson's presentation made me wanna get a bed from them. Also, I have a bad back and I thought it would be wonderful for my back. It went well with the delivery guys. They did a good job and they explained a lot of things to me. But I noticed that they sent me a bill for 4,000 and something. The rep told me 3,000 and something so, I’m gonna get rid of that right quick. Other than that, I would recommend Easy Rest to any friend.
Easy Rest's rep was a great guy and he explained everything very well. We purchased a bed from them and since then I've found that the Easy Rest mattress is a little firmer. My wife and I ha both have back problems and I was hoping it was gonna help relieve them. However, we haven't noticed a lot of change since getting the bed. Also, the wave system which is supposed to move up and down the bed, through our feet and hips doesn't seem to work. Furthermore, the mattress keeps on sliding off the side of the bed and it doesn't have any kind of support to keep it from sliding. Though it has a foot guard, it doesn't have any guards on the side. Still, I've been raising my head up with it and using the vibration massage feature to soothe my back and improve my blood circulation. I've been happy with my Easy Rest Bed.
I'm not really satisfied with the Easy Rest bed. The bed is not as comfortable as I figured it would be. Those positions that it would be going are not working for me. Then the vibrator is like some guy shaking your chair all over the place. It's not working like it should. Otherwise, my experience was good. The sales representative was really great. He had a good attitude. He was nice, clean and respectful. The delivery was good as well. They came in, set and adjusted it like they should and showed me what needed to be done.
The sales rep was good but I don’t like people sitting at a desk, shoot me a line of bull, then turn around and send me paperwork. They shouldn't give me something then turn around. I like them to be straight and forward. The next one I get, it’s gonna be at my price, and I’m gonna be deciding. I’m gonna set the price and if I can’t get it at that price, I will go somewhere else. Other than that, the delivery team came and did what they were supposed to do. I use mostly Easy Rest's feature to recline the upper part of my body beneath the back and the massage. The Easy Rest is a better bed than the one I previously owned.
Prior to my Easy Rest bed, I had a bed that went up and down. However, it was higher and the lower Easy Rest bed was easier to get into. I also liked the vibrating feature it offered so I got one. The rep whom I worked with was very helpful and answered all the questions I had. She was very knowledgeable and it was a fantastic experience. Thereafter, a couple of young guys came and set the bed up. Other people should get an Easy Rest if they can afford it.
I’m a disabled person with a bad back and a bad hip, and I needed something like an Easy Rest bed. The sales rep was good, although I wasn’t informed of all the taxes that were gonna be added on. There was a lot of hidden fees that weren’t explained upfront and it was a big surprise to me because the rep's sales were perfect, otherwise, he wouldn’t have been able to sell me the bed. The salesman didn’t do anything wrong other than to sell the bed, but the hidden fees should have been laid out earlier, and that was the only thing I disliked about the whole process. I wanted the bed because I liked it, but I don't like the fact that if they could do that to me, they could do it to a whole lot of elderly people who are much older than me.
Getting my Easy Rest bed was a great decision on my part and their reps made it so easy for me to do that. I liked the rep whom I dealt with a lot and I wish he'd come and visit me more to be a friend. My husband kind of pulled the hair out to them when he found out how much it was but I told him not to worry about it and that I would take care of it. The delivery team was very polite and did their job. The Easy Rest bed is very plushy. I also like the idea that I can vibrate it. If I wanna read, I can keep the head part up to get to a comfortable position. However, it's a really heavy bed and I'm planning to put some gliders underneath so I can get behind it. Nevertheless, the bed has been awesome.
My back hurts and I got a few physical problems. I bought an Easy Rest bed and it’s better than my old bed. I’m able to lift up my feet on it and when I watch the TV, I could pull up the back to sit more comfortably. But I'm not happy with their sales rep. We discussed the price when he came and I really didn’t wanna get it because I live off social security and my disability. Then I was convinced and was given a final price, which was about $3,600. I kept asking if this was all I am liable for and he said that this was all I'm gonna be paying for the bed. It was $100 per month, so I gave it a try.
Easy Rest sent me a card for a free bed and I sent it back to them. I didn’t get a free one, but they sent somebody to come over and he sold the bed to me. I told him I have rotator cuff shoulders and that I have some trouble trying to walk and my knees hurt sometimes. He had good knowledge and he said that the vibrator feature was gonna help me. I got one and the delivery team who brought it was fine.
My husband was having some trouble sleeping with his back on the mattress we had, so we decided to go ahead, get an Easy Rest bed, and see how that would work. Our sales representative, Ron, was really great and very personable. He was sold on the bed, and when you're sold yourself, it's easier to sell to someone else. He was also the most helpful in all areas and he saw things that we didn’t see that would help us with. Our biggest problem was the date of delivery. When their team first said they were gonna come, we were gonna be out of town, so we had to change dates on that. But outside of that, the delivery went fine. The two gentlemen who set the bed up did a very good job. They also talked to us about the different things that were on it and how to use it.
In terms of sales, the reps were aggressive, but they lowered the price two or three times. I told them the high interest rate is ridiculous and I didn't like it, so I had someone else to give me a loan that was much more acceptable. Occasionally, I raise the bed up while watching TV, but health-wise, I depend on the VA and another personal doctor. All in all, the Easy Rest bed has some flexibility on it (i.e., lifting, raising) and the heating pad is comforting, which I use it most of the time.
Very grateful for Candid Reviewer's advice. We were interested in the C2 after seeing the excellent rating it received from Consumer Reports, with high marks for durability, side and back sleeping. We went to the sleep number store, stuck to our plan and avoided being up- sold, and bought (on Amazon) both the recommended fiber topper and a gel topper to experiment with once the C2 arrives. We also are using our old metal frame with a queen-size bunkie board ($69), for a nice savings compared to the $300 foundation from sleep number. More $ for new sheets and bedding!
View More Reviews3.5 stars if I could. Last November, we got the Sleep number C2 due in part to the top review here.
This is my 8th mattress/mattress adjustment in 6 years. We upgraded from my 20 year old twin sized mattress and until now we have been plagued with back problems. The sleep number has been great for good night sleeps and no back problems anymore. My Sleep #35, wife's #30
Why the 3 stars then....
Overly glorified air mattress. Our 5th mattress was an $80 air mattress with a built in pump. I freaking loved that thing but the wife not so much. The sleep number is no different. The problem lies in the bladders. There are two independent bladders so two different firmness can be achieved. The split, there is a very noticeable casm between my wife and I if go to close to her I roll down. If I'm not centered have a tendency to bottom out do to air shifting. That said the bladders are to thin and I bottom out with my side set to a 50. I prefer to sleep on a 35-40 but for lying in bed with my head up I need to adjust the bed higher so my arse isn't on the hard plastic lower mattress. Speaking of lower mattress, this thing is composed of about 12 hard plastic rails that are aprox 4"-6" high. I've got my bed on my old box spring and it slides all over causing me to jam a falling out rail back in every week or so.
Cuddlings a pain with the grand casm to work around. Sex must be planed so the bladders can be at 100 each.
All that said the C2 is a good mattress but I have made some improvements to make it a great mattress: 3" gel topper and a 3" down quilted topper under the bladder mattress to lessen the bottoming out. I'm eventually going to build bed frame for proper height, box spring containment, and support for sides of the bladders.
The sleep numbers best quality is it offers options it's short comings are easily fixed and it's way eaiser to move than normal mattress set.
Best bed I ever had. I'm a big person 300 Plus pounds...At year 10 the pump went out and I called...they still had my info and sold me a new pump at 1/2 price. It's went through 2 moves and is still great! My husband is also big so it stands up to heavy folks. Folks on the phone were friendly and helpful. I'm looking now to buy my son one.
We decided to try a sleep number bed based on the other reviews here, and the fact that I haven't been able to sleep for more than 4-5 hours at a time and waking up feeling like I had been run over by a truck. I am by nature a skeptic, not wanting to believe ads and doing my own research is much more important than just taking some ad at it's face value.
We have had the bed for a little over a week now and I can say that I'm up to about 6.5 hours of sleep. We are still adjusting to the concept of setting the number to one that is most comfortable. I'm a 65 and the wife is at 75. Time will tell. Overall, the bed went together nicely, wish some of the zippers were better in quality and it does take some getting used to the foam boarders. They sit a bit higher than the mattress so you can definitely feel the edges. Having said that, I sincerely hope that this will be a long term solution for us.
I did make a YouTube Video of the unbox of the mattress that provides some insight into what it takes to set up this mattress.
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My wife and I purchased a sleep number bed, a 5000 Queen Set, Dual, Ptop, Wireless in 2006. The bed was installed by the company's installers and has not been moved since that time. My wife and I are the only one who have ever slept on the bed. We do not have children and so no child has ever jumped on the bed.
About a year ago we noticed that the sides of the bed were pushing out and there was a depression on both sides where he lay when sleeping. Even with full pressure this did not go away. This kept getting worse so we called Customer Support.
The first person we called told us that we should have put a piece of plywood under the mattress to increase support and if we had done so we would not be having problems. However, neither any of the instructions nor the installers said anything about the bed needing extra support.
When we called back to order the almost $400.00 repair parts this person said she did not know anything about needing plywood support and there was no written indication about this on the previous person's phone call. It seemed the lady was suggesting my wife was lying. I can only conclude that the other person should not have inform us about this design flaw.
Also read the warranty information carefully. I did not. After 7 years I am responsible for over 44% of the cost of the repairs.
I will say these beds are very comfortable and you will enjoy the comfort they afford. However, do not believe that they will last for 20 years. Mine lasted for 6 years. If you have young children who like to play on the bed keep them off this bed!
This is for the C2 select comfort bed.
There are many mixed reviews about these beds and they are basically very expensive for an air mattress with very cheap and thin padding between the cover and air mattress. My biggest problem with the bed is that it has very little adjustment. While the numbers go from 0 to 100 they are in increments of 5 so there isn't as much adjustment as there would appear to be (intentional deception?). I'm kind of stuck in the middle so that if I make the bed soft enough I wake up with back pain, when hard enough to not have back pain I toss and turn all night. I wish I had not purchased this bed since I cannot find a good sleep position and will purchase another mattress. If you do buy it decide quickly if you can adjust it for your comfort level. I kept thinking I could get the adjustment right and let the return period expire. Also, returns are expensive and difficult.
Great bed but..... they should call it build a bed. Sleep Number has an odd business model and they want to charge you for all kinds of silly extras.
The key to buying this bed is wait for a sale and only buy the bed no extras as other reviews state here.
The good : The bed is adjustable and you quickly find the right amount of air firmness you need. The mattress is super light so making the bed is a breeze.
The Bad :sleep number charges insane amount for the base get a good piece of plywood, the sleep number base is plastic don't pay for delivery or legs for the base.
The bed feels as others stated like a camping mattress what made the bed great for us is a 2 inch gel memory foam the bed went from bad to a great night sleep, So lets call this a build a bed start with the base model customize it yourself.
After having the bed for the past 10 years, I have had the bed pillow top replaced 2 times because of mold issues. I called the warranty again because the pillow top is coming apart after 4 years and they say i have to pay 60% for a new replacement. This is crazy. Went to buy by Sterns and Foster and they have a full replacement on their beds if they come apart..wow a much better bed then the Sleep by number.
I purchased a C2 bed and slept on it for a week, and each night woke up with back pain. It is honestly the worst mattress I have ever slept on. I started sleeping on the floor because it was more comfortable. The materials are not worth $1,200, they are probably making over 300% profit margins because the cost couldn't be more than $300 for the whole bed. The side walls and chambers do not meet together well, so there are dips all throughout the bed. A pillow top or cushion could not cover up the unevenness of the bed.
BUYER BEWARE: They will not refund you the $90 shipping it cost to UPS your bed to your house, and they will charge you another $90 for labels to return the bed via UPS
My wife and I did extensive research before purchasing a Sleep Number bed, and we were surprised by much of what we learned. I want to share some of that information now, then I'll return periodically to report on how well we're sleeping.
WHY A SLEEP NUMBER BED
There are two main reasons to buy a Sleep Number bed: (1) so you can change the firmness of your mattress to suit your preferences, which may change over time, such as during pregnancy or while recovering from a back injury; and (2) so you can have a different level of firmness on each side of the same mattress to accommodate two sleepers with very different comfort preferences. If you don't care about either of those benefits, there's no reason to buy a Sleep Number bed that wouldn't be just as well served by other, cheaper options, such as a spring mattress.
WHAT TO KNOW BEFORE YOU BUY A SLEEP NUMBER BED
All Sleep Number beds use the same quality of pump and air bladder (the size of the bladders may vary, but it makes no difference to comfort). The taller air bladders or "upgraded" layers of padding are not necessarily desirable. In fact, customer reviews are consistently highest for the most basic model, the C2, which gives you the most "bang for your buck" and seems to produce far fewer complaints than their higher-end models.
A Sleep Number bed essentially is a glorified air mattress. The benefit of an air mattress (versus springs or memory foam) is that you can adjust the firmness of the bed from 0 to 100. In practice, this means the bed adjusts from uncomfortably soft (to the point of sinking into it like a hammock) to uncomfortably firm (like laying on a board). Most people will prefer a sleep number somewhere between 30 to 60. Presently, my wife's "sleep number" is a very soft 35, while mine is a fairly firm 60.
You only need the MATTRESS (which includes the air bladders and pump). The Sleep Number box frame is overpriced and not required. Any appropriately-sized box frame will work. The Sleep Number salesperson will likely warn you that traditional wooden box frames tend to expand and contract as the temperature and humidity change, but their "special" polymer box frame won't. Ignore the sales pitch. You don't need it as long as you have a solid, flat foundation for the mattress. We used the box frame from our previous bed, and it works great.
Do NOT buy a "high-end" Sleep Number bed. Customers appear to be consistently and significantly LESS SATISFIED (long-term) with Sleep Number's upgraded models. Search the Internet, and you'll see a distinct pattern in customer reviews: The simpler the model (C2 is the most basic), the happier the customer (on average). The upgraded models also seem unjustifiably overpriced. For instance, in the C3, Sleep Number merely adds a little foam padding and a slightly taller air bladder, but the price jumps by $300 or more! (You could buy a thicker mattress topper of better quality foam for half that price or less.) In short, the most cost-effective (and frankly, most comfortable) choice is to buy the basic C2 model, then purchase a 1" to 3" thick, high-quality memory foam topper from another supplier. You'll spend less money AND sleep better! One caveat: Don't overdo it on the thickness of the memory foam toppper. A topper about 2" thick is plenty to add a touch of luxurious softness, while the C2 mattress provides you with a highly-adjustable firmness level. Thicker toppers have a greater tendency to sink in and sag (a frequent complaint about memory foam after extended use), and thus, can negate the benefits of buying a firmness-adjustable air bed in the first place!
A queen-sized C2 Sleep Number mattress with dual bladders (so each "half" of the bed can be set to a different firmness) costs about $700.00, and the Sleep Number mattress protector (which adds a 10-year warranty) costs another $200. After tax, you're looking at around $1,000 for an air mattress with a warranty that, by many reports from other customers, may not actually be backed by the manufacturer. Nonetheless, having had TWO very disappointing experiences with two different high-end memory foam beds (each in the $1,000 price range), my wife and I decided to give the C2 a try. We will be satisfied with our purchase if our bed stays inflated for at least a decade, and adjusts in firmness when we need it to. Only time will tell.
WHAT TO KNOW WHEN YOU BUY YOUR SLEEP NUMBER BED -- DELIVERY/SHIPPING
When you buy a Sleep Number bed, you can pay approximately $160 for delivery and setup, or you can pay about $90 for UPS delivery. Unless you're physically challenged or disabled, I'd save money by opting for the UPS delivery. The bed is easy to set up yourself. It arrives nicely packed in a relatively small box with clear instructions. To save even more money, wait for a promotion period when Sleep Number offers free shipping, and then make your purchase. That's how my wife and I escaped paying any setup/delivery costs.
WHEN YOUR SLEEP NUMBER BED ARRIVES
When your Sleep Number bed arrives (assuming you didn't pay for setup), it is easy to assemble. You lay out the mattress cover on a box frame, unzip the top, insert foam stiffeners around the perimeter of the bed, drop in the air bladders, attach the air pump, inflate the bladders, and zip the top of the mattress back on. Done! It only took me about 30 minutes to set up a dual bladder Queen-size bed, and at least half of that time was spent waiting for the bladders to inflate (the initial inflation is slow).
PERFORMANCE
On the first two nights of sleeping on our bed, we tried an old, 4" thick memory foam topper that we had stored in the closet for the past five years. As expected, the 4" of foam was TOO thick and allowed my spine to sag. Even with the C2 mattress itself set to a moderately firm 50 on the first night, and a very firm 70 on the second night, I woke up both mornings with a lot of back pain due to the sinking effect of the (thick) topper. I also sweated a lot both nights because memory foam runs very warm and doesn't breathe well. My wife had no complaints about the mattress itself (she chose a much softer sleep number of 35), but she also sweated and felt uncomfortably hot due to the memory foam topper. We reminded ourselves that we bought this bed to get away from our disappointments with memory foam, so the topper went back into the closet.
On the third and fourth night, we slept with no topper at all (only the C2 mattress and the very thinly padded mattress protection cover we purchased). Initial comfort wasn't great (it doesn't feel "soft as a cloud" because you feel the air bladder pressing smoothly but stiffly against you through the padding). However, the level of back support and sleep-through-the-night comfort were both dramatically better. I woke up with almost no back pain. That confirms the C2 mattress's ability to fulfill the firmness and support needs that we couldn't get from our two previous, high-end memory foam mattresses. Now the task is to find an appropriate topper to add that extra touch of initial softness against our backs.
After a lot of research into memory foam alternatives, we settled on the Downlite Extra Plush Bamboo Top Mattress Pad (sold here on Amazon). Once we've received it and slept on it a few nights, I'll write a separate review for that product, as well as return here to report the overall results on our happiness with the C2 mattress. Stay tuned...
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[UPDATE 7-19-2013: After three weeks on this bed, we're definitely sleeping much better. The first week was a bit rough as we adjusted to the new feel of an air bed, but the last two weeks have been great. The C2 mattress, combined with a Downlite Extra Plush Bamboo Top Mattress Pad, is substantially more supportive than the memory foam mattresses we used previously. Although the initial comfort doesn't feel quite as luxuriously soft when you first lay down on the bed, our actual through-the-night sleeping comfort is outstanding. My sleep number has hovered around a (firm) 65, while my wife continues to prefer her much softer 35. We both agree the Downlite topper made the bed feel substantially better since it is just thick enough to prevent us from feeling the air bladders in the C2 bed.
I also noticed that the Downlite topper feels firmer and more supportive than the upgraded beds we tried out in the Sleep Number store, reinforcing my suspicion that higher-end Sleep Number beds use layers of memory foam which probably sink in over time and cause back pain like we experienced with our previous memory foam beds. That probably accounts for why the higher-end Sleep Number beds are reviewed much more negatively than the basic C2 mattress. If you can give up the pleasure of that initial cozy feeling you get from memory foam, the C2 mattress and Downlite topper are a great combination that will give much better (and adjustable) sleep-through-the-night comfort and support for those who suffer from chronic back pain. So far, we're quite pleased.]
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[UPDATE 9/10/2013: After two full months sleeping on the C2 Sleep Number bed and our Downlite topper, I am THRILLED with the improvements in my neck and back pain--which have essentially disappeared. Each time I lie down on the bed, I'm still aware that the initial "cushy" softness of the memory foam is missing, but after lying down for a few seconds, that observation immediately gives way to a pleasant impression of how firm and supportive the bed feels against my back. After two months, that same initial impression continues to replay in my mind when I go to bed each night.
More importantly, I can now attest with full confidence that the C2 mattress and Downlite topper combination alleviates ALL of the neck and back pain issues I was experiencing with the memory foam mattresses and toppers we have previously slept on. In two months, I haven't had ANY serious problems with pain--and that's a remarkable change from the almost daily pain I was experiencing before.
More impressively, a week ago, I strained my back badly when I slipped while raising a sailboat mast and strained to catch the mast before it slammed down onto the concrete. The last time that (same incident) happened, I couldn't move out of my bed for two full days and I suffered excruciating lower back pain for three weeks before I recovered full mobility. This time, although the pain and strain felt nearly as bad as last time, I was able to get on my feet the next morning and now, a week later, although my back is still tender, I'm recovering exponentially faster than before with near-full mobility and can again lift modest amounts of weight (like my one-year-old daughter) comfortably. The only possible explanation is that this bed is so supportive, it is accelerating my recovery. I now realize now that the last time I injured my back, the memory foam topper we had at that time was probably exacerbating the strain at night, stretching out my pain and debilitation unnecessarily.
Suffice it to say that I am well pleased with the Downlite topper and our C2 Sleep Number mattress. My wife--who is now pregnant--has remarked a few times that she misses the cushy softness of the memory foam a lot, but even she (with her much better back) agrees that this bed's supportiveness is still much better and gives her better "through-the-night" sleep comfort. She just likes her bed to be very soft feeling, and this topper just isn't as initially soft as a more foam-like material would be.]
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[UPDATE 3-11-2014: Well, my wife just completed her pregnancy with our third child and she has said repeatedly throughout the last trimester that she was glad to have an adjustable bed. So far, we've had no air leaks, no signs of premature wear, nor any other complaints. We continue to get good support and comfort from this bed. My wife still occasionally mentions her desire to put a one-inch memory foam topper under the Downlite topper just to increase the initial softness a little, but it's such a small issue, she hasn't really gotten around to it yet. We're plenty comfortable. I can definitely say now that the approximately $1000 investment in this bed was well worth it. We're glad we bought it, and continue to find the adjustment feature useful whenever I have a strained back or my wife's body is changing as it does through a pregnancy and thereafter.]
[UPDATE 12-28-2015: Well, years later and this bed is still holding up great -- with no evident signs of wear, despite three little girls who occasionally jump on it (though we tell them not to) -- and still giving us sleep-through-the-night comfort. Every three months or so, it seems we have to readjust the bed: deflating it down to its lowest setting (20, I think), then inflating it up to its highest setting (100), and then dialing it back down to our preferred sleep number (mine is 55 or 60). This seems to recalibrate the bed's pressure gauge. If we don't do it, we notice that after a few months our sleep number starts to feel "softer" than it is supposed to... as if the bed has let out a little air and/or fallen out of calibration. It takes so long for this to happen that I don't think it can be attributed to a leak (the bed never goes flat!). It just seems to be a quirk that is easily resolved using the recalibration method I described.
Also, having slept on this bed through several more hot seasons, I will say it again: we sleep much cooler on hot Georgia nights than we ever did on memory foam! Overall, we're very pleased with this bed. It's not dreamy soft, but it is comfortable and supportive.]
We spent a fortune on the mattress, base, sheets, pillows, etc. After sleeping on it my husband had an allergic reaction to the materials which caused welts all over his body. We obviously couldn't keep this. I called customer service to schedule a return and after being on the phone for almost an hour was told I couldn't return the base, the sheets, pillows, and mattress topper. The only thing they would take back was the mattress itself, but still charged me another $199 to pick it up. I am disgusted that a company that is supposed to be top of the line has such terrible policies. I spent a small fortune on this, and they won't refund me until 7 days after pick up which is a month away. I will never purchase anything here again, and will warn off friends and family. My neighbor was going to buy one this week, but after telling them my horror story, they have decided against it.
We are on our second Sleep Number bed, going with the adjustable bed this time to help alleviate sinus problems, and had we not loved our older Sleep Number we would have looked elsewhere. All was great for almost 2 years, then for the past few weeks the remotes started to loose their connection to the bed and its associated systems (air-inflation system, adjustable base, dual temperature heaters). Every night I have to re-pair the remotes to the bed, and this is getting old quick. Sleep Number's customer service was absolutely no help, they walked me though the pairing process (I think I can do it in my sleep now), and claimed success … if only they had listened they would know it always works, for a few hours, then the remotes loose their connections again. I hear folks have great luck and bad luck with Sleep Number's customer service, I guess I will just have to start calling each night and having them walk me though the re-pairing process until I get one of the good service techs.
Sleep Number beds are pretty good BUT... there are few things you need to know before you make the purchase. First, if you like a firm mattress, Sleep Number is great because you can keep it firm over time. Second, if you like a firm mattress and your co-sleeper likes squishy, well, you've seen the ads. That stuff you probably figured out. Here's what you may not know: Sleep Number with no foam on top is hard as a rock no matter how low you set your number. So, be prepared to add a mattress topper. The good news here is that if you bought the thin Sleep Number, like I did, sheets will still fit over it. The bad news is that you are going to struggle finding one that doesn't make you sweat and you'll need to replace it every 3 years or so. There are models that have a thick foam top and that's supposed to eliminate the need for a separate topper. But, foam compacts over time so if you get that model, you are right back into the short lifespan of a standard mattress. Finally, Sleep Number beds will need to have parts replaced. You're going to need new air bags, hoses, and a pump. It will happen a lot sooner than the advertising leads you to believe. And, while you wait for these parts to arrive on your doorstep, you're going to be sleeping on your couch. So, you may fall in love with your Sleep Number the first week you sleep on it but be aware that you are going to spend about $200 every other year on parts. We've had ours for 6 years. We've spent $800 on two mattress toppers, one replacement air bag and a replacement pump. Warranty? Yes. That's with the warranty.
Scheduled delivery day was scheduled for a Friday. 30 minutes before delivery was contacted and said would not deliver because of large amount of rain during the night. Delivery company wanted to deliver the following week. I offered next day, but was declined. All around poor customer service. The Sleep Number stores were open and all other furniture stores . Other stores willing to deliver same day.
If I could give a 0 star review, I would. The bed we received was not the bed we tried in the store. When we received our bed, it started to sag in the middle after less than a week. I had a migraine headache every day I slept on this bed either from something it's made of or the way I was forced to sleep on it. I called to return it and they wanted to sell me "accessories" to make it sleepable. A bed this expensive should just work. I am now having to pay $499 to have the bed and the base returned. This is excessive. The bed is crap and the company is a scam with bait and switch. Do yourself a favor and get something else.
I replaced my original Sleep Number bed 3 years ago with the P6 mattress after replacing the foam layer and the air pump. I regret that decision. The mattress covers do not hold their shape and the foam layer that lies over the mattress air bladders can and does split where the two bladders meet. The air pump on my original bed failed and had to be replaced. The P6 is only 3 years old and the mattress cover has stretched as badly as the 10+ year old mattress cover did. I was offered a new mattress cover at a prorated discount of almost 300 dollars. Be aware...it feels great until.....
My king sized Sleep Number 360 i8 sunk in the middle within a year of purchase. I contacted Sleep Number. First they sent me a 1 inch thick plain piece of foam the size of the whole mattress. I followed the instructions on how to use it, Useless. Then they shipped the whole big foam thing. Again we followed the instructions (quite a pain) and it was better for about 3 months. Then it sunk in the middle again! We are less than 2 years into this bed purchase; and for $3,000+ and two replacement parts, I have a useless bed. Sleep Number spends all their money on marketing and pretty stores and then designs and builds and sells shoddy products. The bed was TERRIBLE! I have asked them to resolve it by refunding me. Of course, I get the party line that it's past the 100-day mark for replacement. I guess this is a $3,00 hard learned lesson. Don't make the same mistake!!
I purchased an i8 after trying it out in the store along with the highly recommended mattress pad. We receive the bed and immediately it doesn't feel like the same bed in the store. You can feel the lump of air underneath you and it was curved upwards for the highest setting which wasn't comfortable at all. The first night we woke up in the morning and the "cooling" mattress pad was so hot we both sweaty. I had to take it off and exchange it (couldn't return it since it had been used) which was a $219 disappointment. After trying to make it work for a month, we gave up and sent the bed back also. It cost $249 to send it back because we were outside of their delivery zone, so after over $500 in delivery fees alone, it was an expensive lesson, but we couldn't keep an overpriced air mattress. Be smart, don't do it!!!!
extremely unhappy with the comfort of the mattress, but even more so with all the unnecessary fees they add even to return the product....... $400 in delivery charges. That's ridiculous!!!!!
Paid almost $6,000.00 for this i10 bed, after less than 2 years the bed started dramatically sagging the same way our 10 plus year old innerspring pillow top mattress had. I lived with it thinking the air chambers would some how take care of the problem and that it was a normal thing. Unfortunately living with it this way for almost 3 years has me tossing it out, I can't sleep! I toss and turn, no matter the pressure setting I constantly toss and turn at night. I called to find out about warranty and was told I would need to spend almost $400.00 on new foam. No way am i going to spend another dime on this garbage, just purchased a new Avocado mattress with a pillow top. Half the price and 10 times better warranty, sleep number is a rip off.
Do not do business with this company unless you plan to keep your "bed" forever. If you need to return the bed, they will screw you royally and treat you like dirt to boot. This is the absolute worst company with which I have ever dealt in my entire life. They creep right up to the line of committing fraud with their entire business model. Their business practices need to be investigated by government officials, and I will advocate for this at every level of government -- local, state, and federal.
Our issue may not directly relate to newer beds since we have had ours for over 8 years. However, my husband was never happy with this bed until we decided to dismantle it. We found that the top layer of foam was cheap eggshell type foam that had torn in the middle. When we removed the foam and replaced it with a quality foam, my husband and I were amazed and happy with the results. He is comfortable and getting up without backaches for the first time since we bought it. I am also not experiencing the hip pain that I had for over a year.
IF not your customer service experience will be horrible. For one, the adjustable base is not returnable. Secondly, returning a high end bed like the ILE we bought for something like a i6 will be a wash financially. Lucky for us our final purchase was over the phone so we did not sign anything that would have prevented us from returning the whole bed. Two weeks on from returning the bed we still have not received our refund. When we called a week ago, the CS person said the claim had to be manually submitted (why did it take the customer calling to initiate soemthing) Every person from the guys that picked up the bed to the two CS people I have spoken to the last 8 days has given a different line of BS on when to expect the refund. I work at a bank and know that it only takes a few presses of a button and you get a credit card refund within 2-3 days tops. Absolutely horrible customer service so please make sure the bed is 110% right for you.
If I sat up in bed put back against wall bed slid off end of bed when I called about it hey said they were aware but offered no help. Never warned me of issue here itt is 10yrs latter I am soo exhausted positioning mattress all day long exhausted Feel like I’ve been working or sleep nuunnnmbeer for free all these years. I have incurablain disease called corps soo painfully has suiiiide rate 700% higher cancer or aids try to talk call transfers Orr dropped. They have made large real years very painfull having to get up & fdpsttiiioning bed and I’m alone have no help me to move mattress spent a lot trying find way to fix it. I cannot recommend a company that refuses to speak to an unhappy customer they say transfer me to someone then call goes dead hndrescalls unanswered or ddisconncted
It is a rip off. We have had the bed for 90 days and not happy at all. You can play with the settings forever and never find the right position of firmness. Not a good night sleep. Then try to return it and your nightmare begins. I relied on what the sales person told us or did not tell us. The flex frame $2000 is not returnable. Yes it is in the fine print of the brochure but the sales person never said it, He was just anxious to make the sale. Definitely not worth the money, there are so many better and less expensive choices
We have had a Sleep Number bed for 10 years. In 2018 we decided to update our mattress. That was a mistake. There was nothing wrong with my older mattress we just wanted to upgrade to the adjustable bed. The old bed I could easily take part my self when we needed to move, (military). This new bed had to have someone delivery it and set it up, another $200 charge. I hate the magnets that are underneath to hold the beds in place when you adjust the bed. They are too strong and one of them has actually ripped out of the mattress part itself. I called to have it replaced and they wanted to charge another $99 to have someone come put a new cover on the bed. I told them that wasn't going to happen. I was told that because of the magnets they had to do it. I am perfectly capable of doing the work myself. Told them to take the magnets off and I will do it myself. I just find it very frustration and suspicious that I now have to pay someone every time something is wrong with the bed. I had an I8 and the new one I purchased was also the I8. The difference in the quality decline surprised me. The old mattress was definitely better. Why didn't I return it? Well I was hopping I would get use to it, but a year later I still hate it, if I change now it will cost me more money and I already paid $8500 for this set. Why don't I go back to my old mattress? Well I would if I hadn't already given it to my daughter. My old bed was sleeping on a cloud and I can say it was the best sleep we had, made all our back problems go away. This new bed hasn't done that. I will never purchase another sleep number bed.
I bought a Sleep Number bed because I am suffering from bone cancer and needed something that would help to relieve pain. It wasnt until the end of the purchasing process that I learned it would take two weeks to deliver it. When it came, the base was defective and they took it back and rescheduled a delivery for another two weeks. Afer a great deal of protest they agreed to a one week delay for one that, hopefully, will not be defective. This bed cost more than $4,000 and I can find no excuse for their lack of quality control or ability to resolve the problem more quickly. Had I known this, I would have compared the bed to competitors. The bed may be fine, but I don't know yet.
We bought a sleep number bed thinking we would be able to control our sides to make it comfortable for two people to sleep. It’s fine for hardness and softness of each side of the mattress but my husband can’t sleep unless the head is elevated and I can’t sleep with it elevated and wake up with a backache with the head elevated. Why couldn’t you put a control on both sides of the bed? It’s a rip off that we would have to buy king size bed to get that feature because a king size bed would not fit in our room. Why don’t you tell buyers that so people know? Do not start off your answer with me with the word “unfortunately”. Sincerely, Lesa Uhlenhaker
Wow their marketing and fancy stores really baited us into buying. Spent $3k on a King and accessories. Could not believe how cheap the materials were upon delivery. This is basically a blow up mattress that you could get at any camping place, with 3 inches of a foam topper. The blow up is rested inside of a very cheap foam frame and sits atop a base with a small fan motor in it. There can't be more than $200 of material cost here. I literally could go to WalMart - get a king blow up by Intex for $50 and add a $79 3" thick gel infused mattress topper and then let the air in or out for comfort. This company is really a sham!! Also, watch it when you go to get out of the bed! Since the sides / frame are thin foam just enough to hold the air mattress in place, it will collapse on you as soon as you swing your legs around to get out. Husband and I have fallen off the bed numerous times when getting out. Last, for one final insult, they will charge you $199.00 to come pick it up when you try to return it with a 10-day window to come out!! RUN !! Don't be sucked into their marketing hype, these products are very low quality. You're paying for their marketing costs, very fancy stores, and commissions of the people inside.
Purchased bed 3 years ago, the men who delivered the king size bed, were in a big hurry and only stayed about 5 minutes because they were behind schedule. Not our problem. the bed was a disappointing from the beginning, Finally when sides were falling out and I literally fell out of the bed to the floor, we called customer service and were told they would for over 100.00 they could send us the replacement pieces and someone would come to put them in since we are both over 75 and handicapped. two very nice gentlemen came and inspected the bed and replaced the one side that had been sent. upon examination by them they said the other side was defective and needed to be replaced. Also when they lifted up the mattress they said the frame only had three roller balls and should have six. they contacted Sleep Number while here and were told we would be shipped items to further make the bed usable and would be receiving a call from Sleep Number in 24 hours.That never happened. After a few days I called Sleep Number and talked to a woman who said she could help but I would have to pay a fee.I told her I felt the bed was defective. She became very belligerent and said she would keep the order for a few days. The bed has now fallen down on side the the rollers were missing and is unusable. So, today we went to a mattress store and spent 7500.00 for a real bed that is unconditionally guaranteed. Habitat for Humanity is coming to pick and try to repair Sleep Number bed. Ironically, while we were in mattress store another couple were in to replace their Sleep Number Bed they had had for about 3 years. Highly recommend if you are in market for a good mattress shop, look closely at warranty, and check out other beds than Sleep Number.
Disappointed with the quality of products, limited warranty, and excessive cost for prorated warranty parts. I purchased your product for my daughter's bed and I couldn't be more disappointed. After only three years the pump has malfunctioned. I paid an exorbitant cost for your product partly because I thought I was buying a quality product that came with a 25 year warranty. To my disappointment the warranty is structured in such a way that it is misleading and obviously so limited because your products must have a high failure rate. I haven't lodged a product compliant in many years but I will tell you that the shock of your ridiculously priced replacement parts and lack of meaningful warrant has quickly turned me against your product and I am anxious to share my thoughts and product review with any potential customer I reach.
I bought the ILE mattress over the Labor Day sale. This mattress is absolute garbage! I tried sleep number settings from 35 to 70 and could NOT find anything comfortable where I could sleep on my side. This is nothing but an overpriced air mattress. BEWARE...they will charge you $200 to return a mattress after their "free" in-home trial period! This is on top of a $200 delivery fee! Absolute garbage customer service! And read the fine print about their "25 year" warranty, too. It's a 2 year warranty that's then prorated after that. NO ONE said a WORD about that until the mattress was delivered. NO ONE said anything about a $200 return fee either. I will be leaving 1-star reviews on EVERY website I can find to let people know NOT to buy their products. And ANYONE who asks how my experience with sleep number was will be getting a stern warning before purchasing! STEER CLEAR!
I bought the C4 mattress almost 1 year ago. Its comfortable at first but then starts to lose its structure and sink in the middle between the two sides. Mattress first of all is too light in weight. Its hard to keep in one place. When you put pressure on the sides, its sinks like a Walmart air mattress does. If you like to cuddle with your significant other at night, you might want to try a different bed. After 6 months or so, the center of the bed loses its strength and becomes a deep hole. I called customer service and complained and they said nobody else has complained about that, but I see in the reviews many people are experiencing the same thing. Keep in mind, this mattress arrives in a small box similar to a $75 mattress you would buy at Walmart. Its not a full mattress with material support that just gets filled with air. It has to be inflated and the air is the support. I'm very disappointed I wasted $2000 on this.
The iq10 I bought , has had 3 warranty problems, and now it's having more. They replaced the foot warmers, the remote, and the brain. The brain was replaced 2 weeks ago because of E3 connectivity errors, and now they say they are working on a fix, but have no time frame for a fix. I have been on the phone with them so much and am getting no positive response .I have to reset the bed every night , and they tell me that I will have to continue this and give me no time frame. I would not recommend buying a sleep number bed
Hands down the worst mattress ever. The 1st one was a perfect mattress with one flaw. .. the sides break down but a perfect sleep. New mattress. And it sinks everywhere Not firm at all. And hate it. The mattress stinks. Have had a support ticket for 3 months and they will not replace the mattress. And they won't answer my calls or emails. Absolutely bad Investment in the mattress. They give Zero Refunds This company is a fraud. .. Stay away from Shady company.
One star is too much. I am sure this mattress and system works for some but not for me. And frankly, I think their customer service and policies are a scam. I bought the ILE. Should have known there was an issue as they later discontinued. Basically, the sides sloped. We called right away and they told us to try different settings. Called again and they extended the trial time. Called again and spoke to a supervisor but instead of sending someone out they said they would just pick it up. That is nice but you cannot return the $3000 base. Yes that was discussed but was not clear that was the case when we went to the store right after purchase, found out they could do nothing and had to call, contacted them on the phone a few weeks after purchase, and then 2 more times. Frankly they strung us along on telling us to try different numbers. The last time we called and inquired about the base they said it was against the law to take it back. Not sure what that law is...maybe the law of good customer service. Now I have a $3000 base and forced to buy 2 doubles or a king and use the functionality of the base the same on both sides, which does not work so I guess I buy 2 twins. And the app to change the bed settings id no longer available, not discussed but I am sure nits somewhere in the fine print. They are more than happy to have you return the mattress because they have you locked into the overpriced base that has issues. The guys picking up the mattress did not seem surprised. Don't get sucked in by the commercials and fancy sales reps. Do not buy the base, period. And for me, there are better mattresses on the market.
We purchased a high end sleep number and I have never had so much pain in my body. Hips, elbows, all my joints ache since getting this mattress. I have tried various settings , do not get this bed.
All the other companies who have an adjustable base will take back the base and mattress within 100 days and refund your money...... this company WILL NOT. Yes they shove a thing for you to sign which no one takes the time to read which says they will not refund the 2 grand for the base. So buy it if you must knowing they will take back the mattress but just know you will be out 2 grand if you return it.
My "comfort foam" failed in a little over one year making the bed way too soft and painful. I was forced to troubleshoot the issue myself wasting hours. When I finally diagnosed the issue, despite it being under warranty, Sleep Number insists on charging me over $100 for a "technician" to come install this simple part and would not let me replace it myself. Their product was defective in under 2 years, costing thousands of dollars, and they still feel entitled to go into my pockets again!? BUYER BEWARE.
PLEASE READ ALL! BUYERS BEWARE! This is review is based on Sleep Number the Company. Not per store. My wife and I purchased the i8 queen and the Flexfit 2 base which we tried at the store. It felt good. After trying it at home. Our backs and shoulders hurt badly. Nothing like at the store. We figured let it break in. So for 2 weeks, we tried all adjustments. From 0-100 it just didn't work for us. We called support. They were very nice. They said try for at least 30 days so your body gets used to bed and the bed gets used to you. We did. Sorry to say, Still no good. It just didn't work for us. It happens. Here is the complaint at this point though. We then had to try another model because to return it would cost $250 restocking fee. They told us the C4 would be firmer. We were confident one of the sleep number beds would work for us. Well it was firmer. The problem is with the C4, it is only 9 inch. I am a 270 lb guy. Even set at 100, I felt the platform nozzles under the mattress. So now we called, explained our issues. They said you only get one exchange. We thought we were stuck with this thin mattress made for a 9 year old kid. Well after putting up a stink. The manager gave us an ultimatum. One more exchange. But no return allowed. Not even for the $250 fee. The P6 was now suggested. But if we didn't like it we were stuck with it and we would have to pay around $5000. So we made the harsh decision to return and pay the $250 fee, not to mention the original delivery fee of $200 and take the loss. Now they tell us the base is non returnable, but it can still be used with most mattresses. So at $1899+ as long as it worked the SAME with other mattresses we would deal with it. Well here is where the MAJOR COMPLAINT COMES IN PLAY. The delivery guys come and take the mattress away and put on a support bar and give you a free remote. Well what sleep number sneakily does is, - THEY STEAL the pump from your base. The Bluetooth feature that makes the base work with the phone app is in that part, which is now GONE! ACTUALLY STOLEN! The Remote must be is subpar because it loses connectivity every time you go to use the thing. So here is the problem in a ripped-off nutshell. Flexfit 2 Base that you are stuck with if you purchase from sleep number no matter what, that is supposed to work with your Smart Phone. Endless head and foot positions Partner Snore Technology Under bed lighting WELL WITHOUT THE PUMP THE FEATURES YOU PAID FOR, DON'T WORK. NO SMART PHONE TECHNOLOGY HEAD AND FOOT POSITIONS WORK SOMETIMES, CONNECTION ISSUES. I SAY AGAIN! SLEEP NUMBER WILL NOT LET US RETURN THE GARBAGE BASE! PRICE $1899 + TAX PLUS DELIVERY!!! WE GOT SO RIPPED OFF. PLEASE. PLEASE THINK BEFORE BUYING A SLEEP NUMBER. WE LEARNED THE HARD WAY. WE NOW OWN A PURPLE. It is Awesome !
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